Unit 1 Lab

Lab 2.01
No answers required
Lab 2.02
No answers required
Lab 2.04
Step 1:
1. Manners
2. Willingness to help
3. Knowledge in the field
Step 2:
1. Ability to make small talk
2. Punctuality
3. Being at ease
Step 3:
A. You should make your employer aware that there is an emergency in your family and handle
that call elsewhere, not letting it interfere with your work.
B. You should immediately cancel your personal call without causing any distractions in the
troubleshooting process, let it go to voicemail, turn your phone to silent, and handle it on your
own time.
C. The most important thing is to remain calm, so that you can handle your tasks appropriately
and efficiently. You should then decide which order youre going to complete these tasks, to
ensure that everyone, especially your client, is satisfied.
Chapter 2 Lab Analysis
1. In that kind of a situation, its always best to keep it from becoming personal, and let
your employer handle it by letting them know about her habits in a professional manner.
2. Yes, you should accept, if you can schedule it enough in advanced to go dress

appropriately, because the way you present yourself plays an enormous role in first
impressions, especially in a professional environment.
3.

You should explain to them that ESD can cause permanent damage to some components
and erase data on some storage devices. And regarding hazardous materials, you can go
tell them to go to www.osha.gov to help them understand the importance of disposing old
computer equipment properly.

4. EMI is electromagnetic interference, meaning its a magnetic field interfering with

electronics. Hard drives, older screens, and anything else that utilizes magnetism will be
affected.
5.

RFI is radio frequency interference. It can cause problems with many things, including
speakers, microphones, and FM broadcasts.

Chapter 2 Key Terms Quiz

1. Professional
2. EMI
3. ESD
4. Responsibility / Cell Phones
5. RFI
Lab 3.01
Step 2:
Input: a place where, or a device through which, energy or information enters a system. For
example, mouse movements or keystrokes.
Processing: occurs when the computer processes or manipulates data. For example, the CPU.
Output: is provided as the result of processing data. For example, Softcopy (monitor), Hardcopy
(printer).
Storage: keeps the data for later use. For example, HDD, optical media, or flash drive.
Step 3:
Input
Processing
Output
Keyboard - Provides System Unit - All of the Monitor - Provides a
keyed input, based on a processing and storage visual output for the
typewriter
takes place in the
computer
system unit
Mouse - Pointing
CPU - handles all the Speakers - Provides
device used to control a instructions you give sound output
graphical pointer on the your computer
monitor for input
Printer - Provides
printed paper output

Storage
Storage- keeps the data
for later use.
HDD - internal storage

Flash Drive removable storage

Lab 3.02
Step 1: Orange
Step 2: The power button is on the front/center of the case, with no light on
Step 3: There is no floppy disk drive
Step 4:
A. Green
B. None
C. It is steady
D. It is flashing quickly
E. There is no optical drive light
Step 5:
B. 4
Step 6:
C. EFI, isolinux, LiveOS
Step 7: It manually inserted the disc?
Lab 3.03
Step 3: No it is not possible to plug any cable into the wrong connector, unless it is
something like an auxiliary port for headphones, speakers, or microphones.
Step 4:
Mouse
Keyboard
Monitor
Printer
Network
Modem
Speaker
Power
Step 7:
A. 1/8 inch audio
B. Serial
C. Parallel
D. RJ-45

# of
conductors/pins
1
1
1
N/A
1
N/A
1
1

Cable Gender Name of Port Port Gender Port Color

Male
Male
Male

Usb
Usb
HDMI

Female
Female
Female

Black
Black
None/Silver

Male

Usb

Female

Black

Male
Male

Speaker
Female
Power Source Female

Green
None/Silver

E. DVI
F. USB
G. PS/2
H. FireWire
I. eSATA
Chapter 3 Lab Analysis
1. Joe most likely does not have the device actually plugged in.
2. The floppy disc cant hold very much data, hardly anything at all when it comes to

pictures or media. I would suggest buying a flash drive.

3. I would suggest checking the ports in which the speakers were plugged in. There is a high

chance of accidentally plugging the green 1/8 in cord into the pink microphone port.
4. I would recommend checking the RJ-11 cable for damage seeing how the plastic ends can

get easily damaged and while doing so, ensure that theres a small light blinking to
indicate activity.
5. It more than likely went into some sort of standby mode to conserve energy.

Chapter 3 Key Terms Quiz

1. Parallel Port
2. LED
3. Optical drive
4. Thumb drive
5. Cold / Hard