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SL NO Area

ISSUE

1 BIP

1. BIP Link is Not opening


2. BIP Scheduler Link is not Opening

2 Briefingbook

New Briefing book is not being delivered through existing iB

3 DAC

Full Load for OM

4 BIP
5 BIP

Large Numbers are coming in exponential format in BIP


report
Struck BIP and nonavailability of schedules

6 Others

Forecast Report refresh dates

How to check BI responsivbility

7 OBIEE

How to login with user credential to check dashboards

8 OBIEE

Source CSV Files in Service Now , from which Data is


loaded through Informatica in SYN_OBAW for Service Now
Reports.

9 Informatica

Full Load for Service Now

10 Informatica

Issue with PLP Sales Cycle Lines Fact Load

11 BIP
Issue with the Bursting Reports
12 Informatica
Server/Client Login Issues
13 ODI
14 BIP
BIP blank page issue
15 OPLA Upgradation changes in BI Changes needs to be performed after OPLA upgrade
16 BI
Issue for adding user to the distribution list of Daily BBB Re
17 OBIEE Impersonation
Impersonating with a user name
18 RSP Security Table from ERP(XXSY XXSY_RSP_USER_DIV_MAP table

Resolution

If after restarting the BI Server the scheduled jobs are not appearing then check for the environmental variables. The variable JAVA_HO
D:\product\10.1.3.1\OracleAS_1\jdk\bin
should be there ( the path may vary according to local directory structure).
Also add <sequence-preallocation-size>50</sequence-preallocation-size>
within <login>..</login> tag in database-config.xml. (path - D:\OracleBI\xmlp\XMLP\Admin\Scheduler). Restart the BI SERVER
While creating a Briefing Book it must be ensured that if the report or dashboard page added to the briefing book is modified, then the
briefing book afresh for the changes to reflect.

Also it must be ensured that if any iBot is decommissioned , any associated briefing book also must be removed to reduce redundant o

4.1 ETL Full Load


If we need to Run any ETL Full load , please execute the following query against the OLAP Prod DB
UPDATE SYN_OBAW.W_ORG_D
SET SYN_ACCOUNT_NAME = 'Unspecified',
SYN_OEM = 'Yes',
SYN_CM = 'Yes',
SYN_REGION_CODE = 'Unspecified',
SYN_AVANTE_NUMBER = 'N/A',
SYN_VAR = 'Yes',
SYN_TERRITORY_SHORT_NAME = 'Unspecified',
SYN_REP = 'Yes',
SYN_ODM = 'Yes',
SYN_DISTI = 'Yes'
WHERE ROW_WID = 0
If you are using an rtf template put = in front and double quotes around the field like <?concat('=','"',<+field_name+>,'"')?>. This will force excel to treat the value like text and it will not apply the number format.
Right click on field and select BI Publisher--> Properties.
There you will find the Force LTR option.Check that option
If you don't find that.
Open field browser --> Select <?CHAISE_NUMBER?> and update it with
<fo:bidi-override direction="ltr" unicode-bidi="bidi-override"><?CHAISE_NUMBER?></fo:b idi-override>
Delete data from Quartz tables under BIPLATFORM schema.Excluding History and schedules.

RPD repository variables need to refresh which are scheduled every one hour. Restart of BI server component should fix the issue.
The refresh dates query is run on Revision_ds table under SYN_BIDW schema. No change RPD is required. Just the BI server should be r
Replace the user name in following query and execute in ERP prod DB
select 'GROUP',responsibility_name
from apps.WF_USER_ROLE_ASSIGNMENTS wura, apps.fnd_responsibility_tl frt
where upper(user_name)=UPPER(':USER')
and frt.RESPONSIBILITY_ID=wura.ROLE_ORIG_SYSTEM_ID
and role_orig_system='FND_RESP'
and wura.effective_end_date >= sysdate --and responsibility_name like 'SYN BI%'

How to Impersonate user and login to BI Dashboard with some other user credentials :
http://usu-obiee-app01.synaptics.com:9704/analytics/saw.dll?Dashboard&NQUser=Administrator&NQPassword=admin11gpwd&Impers
provide User Id in place of the User id name.

Following are the report Names in service now. From which the data load in the Service Now Report happens.
1. All Enhancement Changes - OBIEE SOURCE Full / Incremental
2. ServiceNowPPM_IT-Projects_Obiee_source Full/ Incremental
3. Incident Report Source for OBIEE Daily - Incremental
4. Incident Report Source for OBIEE - Full
5. SLA REPORT_Resolution_Source_FOR_OBIEE - Full
6. SLA REPORT_Resolution_Source_second - Full
7. SLA REPORT_Resolution_Source_third - Full
8. SLA REPORT_Resolution_Incremental_Source_FOR_OBIEE - Incremental
9. survey report - OBIEE SOURCE Full/ Incremental

Attached File contains the step for the full load for Service Now :

Issue is with both DAC Prod and DAC Test Load, where the Task PLP Sales Cycle Lines Fact is failing with the error :
TRANSF_1_1_1> TE_7007 Transformation Evaluation Error [<> [TO_DATE]: invalid string for converting to Date
The issue is analysed by the following query:
select promised_on_dt_wid, integration_id from W_SALES_ORDER_LINE_F
where promised_on_dt_wid <> 0
order by 1

Sales Order Line F is the Source for this PLP mapping.Hence we see that the date comes in format of 2140109 for 9 Jan 2014, where on
its the issue of how the data entry is being done at the erp side.
To fix this in the SDE workflow of W_SALES_ORDER_LINE_F , in the Post Sql of the workflow, will give the below sql to change the date fo
so that the date to wid conversion happens correctly:
update w_sales_order_line_fs
set promised_on_dt = to_date(to_char(promised_on_dt,'YYYYMMDD'),'YYYYMMDD');
commit;
And before this we need to manually update the records whish is already inserted by the below sql:
update W_SALES_ORDER_LINE_F set promised_on_dt_wid = 20140115 where promised_on_dt_wid = 2140115
After this update and with the post sql , from the next run the load will take care of the date format and the converion of the date time

If the BIP reports are failing please follow the below steps:
1. Validate the data model query in Prod ERP
2. Validate the connection details
3.Runt the bursting query in Prod ERP
4.Check with the Bursting properties of the report ( wether Bursting property is enabled or not)

If the reports are not getting genarated at server location, then please follow the steps:
1. Check with the bursting query for location and file names
2. Check with the Template Layout names and Bursting query (Template names should match with the bursting query template names
blanks in their names)
3. When ever you try to schedule a report, Use Bursting Definition to Determine Output & Delivery Destination option should be enable
If the reports are burst and not delivered to the users successfully, then Please follow the below steps:
1. Check with the server location: /u03/BIP/other_oututs/ (If files are available then crontabs might be failed/If files are not there then, c
server(/var/mail/applprod)
In
the 'applprod'
log file,
we not
can set
see in
theetltest
error message.
based on that
we will
come to know
why
tha
crontab
was failed.
TNS_ADMIN
variable
was
user environment,
hence
Informatica
was
not
able
to make
db connection usi
1.
Pointthe
the issue,
physical
schema
to the right
database in
Connection
pool
If this
then
in etlorat
.bash_profile
export
TNS_ADMIN=/u02/app/oracle/product/11.2.0/network/admin
2. Change the initialization block and point the variables to the right connection pool
3. Change the Agile Production connection pools to new env
Extra
spaces
to be removed
at end
of the
(E) and"Work
starting
ofManager"
the template
shows
F indatabase.
the template inorder to remove
4. Change
thehave
Informatica
connection
deatils
in sheet
Informatica
Flow
and which
point it
to right
5.
Make
an
entry
in
"tnsnames.ora"
file
about
the
new
datanbase
instance.
1.Test: http://usu-obiees-test.synaptics.com:9704/analytics/saw.dll?catalog&NQUser=Administrator&NQPassword=B1Apps7964pwd&Im
After
impersonating
the user once in prod Env we are able to add the user to the distribution list of Daily BBB Report
2.Prod:
http://usu-obiees-prod.synaptics.com:9704/analytics/saw.dll?catalog&NQUser=Administrator&NQPassword=Adm1n7964pwd&Im
3.Dev: http://usuv-obiee-dev.synaptics.com:9704/analytics/saw.dll?catalog&NQUser=Administrator&NQPassword=Admin321&Imperson
select * from XXSY_RSP_USER_DIV_MAP;

UPDATED BY

Harish please update the resolutions involving the quartz table and other option. Remove this comment after updating necessary input

g necessary inputs