1.

The level of management tasked with supervising people performing nonmanagerial jobs is reflected in titles such as:
B.

first line managers

2. Top managers are directly

accountable to:
D. the board of
directors

3. The board of directors of a corporation are

elected by the

D stockholde
rs

4. The upside-down view of organizations suggests that organizations

exist to serve:
A. the
customers

5. The upside down pyramid suggests that the style of managers

should be one of

B coachin
g

6. ___________ is the process of setting goals

and objectives
C plannin

7. Mintzberg described the three roles of management as informational,

decisional and __________ .

D interperson
al

8. When a manager is acting as a spokesperson for his / her organization, he /

she is acting in a __________ role.
D.
9.

informational

Emotional intelligence includes all of the following facets except:

B.

selfishness

10. All of the following are positive aspects of globalization for the
U.S. except:

B. job migration to other

countries

11.

Ethics is a set of ____________ that establishes standards for what is

good and right.
D. moral
principals

12. ___________ actively denies women and minorities the full benefits of
organizational membership.
A.

Discrimination

13. Employees who use primarily their minds and intellects rather than their
physical capabilities are referred to as ____________.
knowledge workers
C.

14. Which of the following is a violation of U.S. laws regarding women and
minorities?
C.

discrimination

1. The Principals of Scientific Management were written in 1911

by ____________ .
B. Frederick W. Taylor

2. According to Max Weber, a _____________ is a rational and efficient form

of organization based on logic, order and legitimate authority.

D bureaucrac
y

3. Which of the following is NOT a part of Max Weber's

bureaucracy?
C. Employees' personal
needs

4. The individual considered by many to be a prophet of today's management

style is
B.

Mary Parker Follett

5. All of the following modern management ideas actually find their roots in
the writings of Mary Parker Follett except:
D. profit above
all

6. The term "Hawthorne Effect" was used to explain some of the important
findings of the Hawthorne studies. What does the term mean?
C. People given special attention tend to perform as
expected.

7. A _________ is a physiological or psychological deficiency that a person

wants to satisfy.
B need
.

8. Maslow's ____________ principal states that people act to satisfy

unfulfilled needs.
A.

deficit

B.

desire

C.

want

care

D.

9.

Maslow's progression principle states that ____________ .

D. needs must be satisfied sequentially beginning with the lowest

10. If Douglas McGregor heard a faculty member complaining that her students
were lazy, didn't really want to be in school, and were very irresponsible in
their studies, he would be worried that she would end up creating
___________ .
C. a highly structured classroom that treats students
as "infants"

11.

Which of the following is NOT a part of Theory Y

thinking?
E. all are part of theory Y
thinking

12. Argyris would argue that high absenteeism and poor morale is
likely due to:
C. a mismatch between management practices and normal
adult behavior

13.

The study of how organizations produce goods and services is called

D.

operations management

14. A(n) __________ transforms resource inputs from the environment into
product outputs.
open system

C.

15.

The best management style is ______________ .

E.

1.

It depends on the situation.

The management function of planning involves:

C.

setting goals and objectives

2. When setting goals, step one of the planning process should include:
D. developing performance targets that require you to work hard and
stretch to reach.

3. A process by which one establishes lower level objectives in order to meet

higher level objectives is called ___________ .
C. a hierarchy of
objectives

4. All of the following will improve your time management except:

B.

handling all the details of a team project to make sure they are
done right.

5. A statement that clarifies the purpose of the organization and expresses what
it hopes to be in the future is called a ___________ .
B. vision
statement

6. Most people are comfortable with a time

horizon of:
B. three
months

7. A rule describing exactly what process to follow in a specific situation is

called a _________ .

D procedur
e

8. All students are expected to follow the guidelines regarding sexual

harassment is an example of a

A polic
y

9. A budget that allocates resources as if each item were brand new is called a
__________ budget.
D. zero
based

10. Joe has just been told that he has one million dollars to spend next year.
Joe has been asked to do a __________ budget.

11.

C fixe
d

The process of developing alternative plans in anticipation of having

problems with implementing the existing plan is called _____________ .
A. contingency
planning

12. Identifying possible future situations and plans for dealing with them is
called ___________ .
C.

scenario planning

13. The process of using external comparisons as a means of determining how

your company is doing is called ___________ .

B benchmarki
ng

14. A common phrase used to define the things that world class companies
do better than others is ______________ .
A. best
practices

15. One of the common dangers in using staff planners is a lack of

___________ on the part of those who have to implement the plan.
commitment

D.

1. During the time of the great depression, Herbert Hoover promised the
voters a chicken in every pot and a car in every garage. This could be
considered a statement of __________ .
strategic intent

A.

2. The levels of strategy used in organizations are corporate, business and

__________ .
legal

D.

3.

An example of a strategic question at the corporate level is:

D. In what industries and markets should we compete?

4. When a company expands by acquiring suppliers or distributors, it is called

growth through __________ .
B. vertical
integration

5.

Which of the following is not a retrenchment strategy?

A.

diversification

6. A __________ strategy tries to operate without a strong national identity and

seeks a balance between the efficiency of worldwide operations and
responsiveness to local cultures.

D transnation
al

7. Companies that use the Internet to market their products and gain
competitive advantage are employing a(n) ___________ strategy.
e-business

C.

8. A __________ strategy uses information technology and the internet to link

organizations vertically in supply chains.

D B2
B

9. The process of formulating and implementing strategies to accomplish long

term goals and to maintain a competitive advantage is called __________ .
B. strategic
management

10.

Which of the following is not a part of a SWOT analysis?

B.

standards

11. Porter suggests that industry attractiveness is a function of five forces,

including:

D. rivalry, new entrant threat, supplier power, buyer power, threat

of substitutes

12. A strategy that focuses on offering products that are unique with respect to a
competitor's products is called a(n) ____________ strategy.

C differentiati
on

13. The recommendation of the BCG matrix on question marks is

retrenchment or _________ .
C.

invest in a targeted manner

14. What is the best strategy for products that the Boston Consulting Group
would identify as dogs?
B.

15.

retrenchment

A strategic leader has to:

D. create a sense of
urgency.

1. ___________ is the process of arranging people and resources to work

toward a common goal.
D.

2. Organizational charts
provide:

Organizing

E. all of
these

3. Informally defined organizations made up of unofficial employee working

relationships are often referred to as ____________ organizations.
C.

shadow

4. The departments of Marketing, Engineering and Manufacturing are examples

of __________ organizations.

D function
al

5. Good Bank Inc. has many branches. They are all managed by branch
managers who have loans, investments, operations and trust managers
reporting directly to them. This is an example of a _________ structure.
D.

product

6. The lack of communications between functional departments in a

functional structure often results in which of the following?
A. negative completion can occur between the functional units

7. When John, president of Global Products, decided to form a new division

for marketing into China, he was implementing a __________structure.
B.

geographical

8.

Which of the following is NOT a form of division structure?

supplier

C.

9.

Project managers are a very important part of a __________ structure.

matrix

C.

10. The major difference between a matrix structure and a team structure is
that a team structure:
has no project management

B.

11.

A __________ is a partnership in which organizations join together to

pursue areas of mutual interest.
D. strategic
alliance

12.

Network structures are valued because they can offer:

E.

the cost and flexibility gains these systems provide

13. A ____________ organization would have a ___________ span of

control.
C.

flat / wide

14. A classical management principal regarding delegation is that authority

should _____________ responsibility.
A.

equal

15.

___________ splits one job between two people.

C.

Job sharing

1. A process that identifies lessons learned through a completed project, task

force assignment or special operation is called a(an)
after-action review

D.
2.

The first step in the control process is

B.

3.

The most important step in the control process is

B.

4.

establishing objectives and standards

establishing objectives and standards

In order for the second step in the control process to be effective:

E.

all of these

5. The quality control manager at Athens, Inc. requires zero defects on all
parts received from its suppliers. This is an example of a(n)
___________ .
C.

input standard

6. Management by ___________ focuses on substantial differences between

actual and desired performance.
D.

exception

7. __________ control ensures that the final results meet desired standards.
B.

Feedback

8. When a manager stops by before a shift to see if everything is ready to go,

this is an example of which control type?
C.

feedforward control

9. __________ control occurs through direct supervision or administrative

systems.
A.

Internal

10. __________ control influences behavior through norms and expectations

set by the organization's culture.
Clan

D.

11. ___________ is a process of joint objective setting and reviews between

a manager and a direct report.
B.

Management by Objectives

12. The two most common types of objectives in the Management by

Objectives process are work related improvement and ____________
objectives.
C.

personal development

13. A company that has verified meeting international quality standards is

said to be ____________ .

C.

ISO certified

14. ___________ is (are) used to graphically display trends so that

exceptions to quality standards are met.
C.

Control charts

15. The process that has production materials arriving from suppliers as they
are required is called ___________ scheduling.
D.

just in time

1. The perceptual distortion caused by assigning attributes commonly

associated with a group to an individual is known as:
B.

stereotyping

2. The perceptual distortion caused by the tendency to define problems from

one's own point of view is known as:
D.

selective perception

3. ___________ underestimates internal factors and overestimates external

factors as influences on someone's behavior.
B.

Self-serving bias

4. When Juanita, the president of Baby Stuff LLC, addressed not only new
employees at the monthly orientation meeting but also their husbands and
wives, she was practicing __________ .
D.

impression management

5. The extent to which one believes that what happens is within their control is
called ___________ .
D. locus of
control

6. The degree to which a person defers to authority and accepts status

differences is called ___________ .
B.

7.

authoritarianism

__________ is a physical and mental exhaustion from work stress.

A.

Job burnout

8. Mary has had four exams this week. In addition, she has been working
overtime at her manager's request. She thinks she did poorly on the last
exam and is afraid she will fail this one. This is an example of
___________ .
C.

destructive stress

9. The __________ component of attitude reflects beliefs

and values.

B cognitiv
e

10. The discomfort that a person feels when attitude and behavior are
inconsistent is called _____________ .
C.

cognitive dissonance

11. The ability to understand emotions and manage relationships is called

__________ .
B.

emotional intelligence

12. ____________ are strong feelings directed toward someone or

something.
C.

Emotions

13. The spillover of one's positive or negative moods onto others is called
mood __________ .
D.

contagion

14. Employee __________ is a strong sense of belonging and connection

with one's work and employer.
C.

engagement

15. The degree to which a person feels positive about a work experience is
called __________ .
D.

job satisfaction