MANAGEMENT INFORMATION SYSTEM

TAKE HOME QUIZ (80 points)

GENERAL INSTRUCTION: Write your answer in a separate sheet.
I. True OR False (Write T if the statement is correct, otherwise write F)
1.The distribution chain is simply the path followed from the distributor of a product or
service to the end consumer.
2.An alliance partner is a company you do business with on a regular basis in a cooperative
fashion, usually facilitated by IT systems.
3.A supply chain management system automates inventory tracking but still requires that
information be transferred manually.
4.Logistics refers to the set of processes that plans for and controls the efficient and
effective transportation and storage of supplies from suppliers to customers.
5.A software provider provides software over the Internet for a company to use.
6.Customer relationship management systems are remarkably successful when compared to
other information systems. Over 90% of installations are considered successful.
7.Business intelligence helps you make effective, important, often strategic decisions about
your business.
8.A business intelligence system supports the illegal gathering of confidential information
from your competitors.
9.Most organizations rarely use teams.
10.Virtual team members are typically located in the same geographic areas.
11.Collaboration systems are designed to support the sharing and flow of information
between companies.
12.Presence awareness software is based on e-mail.
13.Transportation logic is the process that plans for and controls the efficient and effective
transportation and storage of supplies from suppliers to customers.
14.Revenue and profit are optimized by a well-designed supply chain management.
15.Supply chain management includes fulfillment.
16.Upper level executives do not need to understand the importance of supply chain
management.
17.Business intelligence is knowledge about your customers, your competitors, your
partners, your competitive environment, and your own internal operations.
18.Business intelligence comes from information.
19.A data mart is a subset of a data warehouse in which only a focused portion of the data
warehouse information is kept.
20.Data warehouses support only OLTP.
21.A data warehouse is a logical collection of information gathered from many different
operational databases used to create business intelligence that supports business analysis
activities and decision-making tasks.
22.Customer relationship management is just another software package.
23.Customer relationship management systems often fail because company goals are too
broad.
24.Generic strategies often lead to customer relationship management successes.
25.Customer relationship management should be completely based upon softwarethere
are no other components to consider.
26.Back office and front office systems are both part of intraoffice communications and
management systems.
II. Multiple Choice (Write the letter and the word of group of words that
corresponds to your answer)
27. Which term describes a company you do business with on a regular basis in a
cooperative fashion, usually facilitated by IT systems?
A) Alliance partner
B) Information partnership
C) Distribution chain
D) B2B
28. Which term describes an approach that produces or delivers a product or service just at
the time the customer wants it?
A) Just-in-time
B) Supply chain
C) Distribution chain
D) Value chain

29. Just-in-time is an approach that produces or delivers a product or service just at the time
the:
A) Supplier wants it
B) Distributor wants it
C) Customer wants it
D) Seller wants it
30. Collaborative planning, forecasting, and replenishment (CPFR) is a concept that
encourages and facilitates collaborative processes between:
A) Members of a value chain
B) Members of a supply chain
C) Members of a distribution chain
D) None of the above
31. Which term describes a concept that encourages and facilitates collaborative processes
between members of a supply chain?
A) Collaborative planning, focusing, and reordering (CPFR)
B) Collaborative planning, forecasting, and replenishment (CPFR)
C) Collaborative planning, forecasting, and reordering (CPFR)
D) Collaborative planning, focusing, and replenishment (CPFR)
32. Which system below is used to maximize the amount of revenue that an airline
generates on each flight?
A) Collaborative filtering system
B) Yield management system
C) Disintermediation system
D) CPFR system
33.Which of the following tracks inventory and information among business processes and
across companies?
A) supply chain management
B) power supply
C) customer relationship management
D) integrated supply management
34. What does an application service provider do?
A) provides software over the intranet
B) provides hardware over the internet
C) provides computer equipment
D) none of the above
35. Which of the following systems can be used to gain insights into the needs, wants, and
behaviors of customers?
A) sales force automation systems
B) customer relationship management systems
C) transaction processing systems
D) collaborative systems
36. Which of the following systems can perform sales lead tracking, contact management,
and market analysis?
A) sales force automation systems
B) customer relationship management systems
C) transaction processing systems
D) collaborative systems
37. Which of the following are reasons that customer relationship management systems may
fail?
A) company's goals are too broad
B) strategies are too generic
C) implementations are often too software-centric
D) all of the above
38. Which systems are typically used to support customers or sales?
A) back office systems
B) front office systems
C) side office systems
D) information sales systems
39. Which systems are typically used to fulfill and support customer orders?
A) back office systems
B) front office systems
C) side office systems
D) information sales systems
40. Business intelligence includes knowledge about all but which of the following?

A) customers
B) competitors
C) business partners
D) all of the above
41. What is the objective of a business intelligence system?
A) gathering confidential information from competitors
B) improving the timeliness and quality of decisions
C) improving the timeliness and quality of input for decision making
D) all of the above
42. Business intelligence focused on external competition is:
A) smart
B) external business intelligence
C) competitive intelligence
D) illegal
43. Which of the following is a logical collection of data gathered from many databases and
used to create business intelligence?
A) competitive intelligence system
B) artificial intelligence
C) external intelligence gathering 'bots
D) data warehouse
44. A ____________ is a subset of a data warehouse.
A) database
B) data storeroom
C) data set
D) data mart
45. Data warehouses are queried using?
A) data-mining tools
B) picks and shovels
C) database management systems
D) data marts
46. What displays key information gathered from several sources on a screen in a format
tailored to the needs and wants of an individual?
A) display format
B) web page
C) digital display
D) digital dashboard
47. What is the environment in which virtual teams work?
A) virtual world
B) virtual reality
C) integrated virtual teamwork environment
D) integrated collaboration environment
48. A virtual team is made up of people:
A) located in different geographic locations
B) whose work is supported by an artificial intelligence superstructure
C) an imaginary team used for specific tasks only
D) a short-term team or task force normally used to develop virtual reality
environments
49. Software designed to improve the performance of teams by supporting the sharing and
flow of information is called a:
A) social network system
B) group decision support system
C) team system
D) collaboration system
50. All of the steps required for a business process put together are called;
A) business process
B) steps
C) document management system
D) workflow

51. Which system automates and manages the steps in a business process?
A) business process management system
B) document management system
C) workflow system

D) automatic workflow system

52. Which system manages a document through all stages of its life cycle?
A) business process management system
B) document management system
C) workflow system
D) automatic workflow system
53. Which of the following is an IT system that supports the capture, organization, and
dissemination of knowledge?
A) business process management system
B) knowledge management system
C) workflow system
D) automatic workflow system
54. Which of the following is an IT system that links you to people you know, and from there,
to people your contacts know/
A) social network system
B) knowledge management system
C) workflow system
D) automatic workflow system
55. Which of the following indicates whether someone is available?
A) e-mail
B) workflow system
C) automatic personnel system
D) presence awareness
56. Which of the following permits users to communicate in real time and share files without
a central server?
A) presence awareness
B) peer-to-peer collaboration software
C) yield management system
D) automatic workflow system
57. The process that plans for and controls the efficient and effective transportation and
storage of supplies from suppliers to customers is called:
A) transportation
B) logic
C) logistics
D) transportation logic
58. Which of the following are optimized by a well-designed supply chain management?
A) production
B) logistics
C) revenue and profit
D) all of the above
59. Supply chain management includes all but which of the following?
A) fulfillment
B) revenue and profit
C) spend
D) all of the above
60. Which of the following is not a challenge to supply chain management?
A) upper level executives must understand the importance
B) the need to work closely with customers and suppliers
C) innovative integration of internal and external IT systems
D) all of the above are challenges for supply chain management
III. Identification (Write the word or group of words that corresponds to your
answer.
61. ________ is an approach that produces or delivers a product or service just at the time the
customer wants it.
62. ___________ is a concept that encourages and facilitates collaborative processes between
members of a supply chain.
63. ____________ tracks inventory and information among business processes and across
companies.
64. A supply chain management system automates the tracking of ____________ and
information among business processes and across companies.
65. Coordinating ____________ to insure that supplies reach the correct destination at lowest
possible cost is critical to supply chain management.

Haag/Cummings, Information Systems Essentials 39

66. A(n) ____________ helps companies understand customer needs so that they can serve
them better.
67. A(n) ____________ tracks all steps in the sales process.
68. A(n) ____________ is used to fulfill and support customer orders.
69. A(n) ____________ serves as the primary interface for customers and the sales process.
70. ____________ is knowledge about your customers, competitors, business partners,
competitive environment, and your own internal operations.
71. Competitive intelligence is business intelligence focused on ____________ competition.
72. A(n) ____________ is a logical collection of information used to create business
intelligence.
73. A(n) ____________ is a subset of a data ____________.
74. A(n) ____________ is used to query information from a data warehouse.
75. A(n) ____________ displays data extracted from a business intelligence system on a
computer screen in a format customized to an individual knowledge worker.
76. A company must complete all steps in the ____________ to complete a business process.
77. A(n) ____________ facilitates the automation and management of business processes.
78. Many companies, such as banks, maintain copies of your documents for many years.
A(n) ____________ system could be used to track these.
79. A(n) ____________ supports the capture, organization, and dissemination of knowledge.
80. A(n) ____________ links you to people you know, and from there, to people your contacts
know.

Reference:
Chapter
2,
Haag/Hummings/Philips

Major

Business

Initiatives,

Management

Information

System,