ELEONORA KUSHILOVSKY

MA 01907

Home: 781-581-6968 Cell: 617-763-2360

e.kushilovsky@comcast.net

Professional Summary
High-performing Manager with eight years of Healthcare experience maintaining highly productive, efficient
and quality-driven environment at all times
Commendable experience managing and working on various complex projects
Extensive experience in laboratory start-up processes
Sound knowledge of CLIA and OSHA regulations
Strong background in quality assurance, designing and implementing compliance systems and guidelines

Skills
LabDaq LIS proficient
Meditech experienced
Centricity EMR skilled
HIPAA guidelines expertise
Critical and analytical thinker
Contract negotiation savvy
Capital budgets competent
Team development leadership

Medical Laboratory procedure talent

Quality Assurance proficient
Resource management expertise
Project management experienced
Strategic planning capability
Lean processes knowledgeable
Process improvement competency
Policy and program development expertise

Work History
Laboratory Manager,
01/2013 to 08/2015
Visions Healthcare Dedham, MA
Expanded company's business by leading implementation of new laboratory start-up project
Partnered with team of physicians, nurses and reference laboratories to produce positive patientcare outcomes
Effectively served as primary liaison for physicians, patients, billing and diagnostic partners
Provided excellent customer service, assisted in resolving and satisfying client requests
Maintained patient appointment schedule
Designed and implemented changes to improve workflow and resolved complaints
Led cross-functional initiative to achieve safety and efficiency
Directly oversaw all laboratory staff and maintained efficient operation in two facilities
Hired, trained and mentored twelve staff to ensure best patient experience and high quality results
Ensured HIPAA compliance across all departments through on-line training and daily monitoring
Enforced patient privacy procedures by conducting daily clinic rounds
Strategically planned and implemented Quality Improvement initiatives by conducting internal Quality audits
Negotiated contracts with business partners to reduce cost
Increased profits by 50% in two years through implementation of new analyzer and 20 additional laboratory
tests
Managed successful external proficiency testing program
Implemented OSHA procedures across clinical departments
Continuously employed Lean principles in all aspects of operations
Prepared and conducted internal and external audits resulting in successful CLIA and State Inspections
Contributed marketing ideas and managed project deadlines
Laboratory Manager,
12/2007 to 01/2013
Marino Center for Integrative Health Cambridge, MA
Implemented new laboratory start-up project. Established day-to-day operations protocols, policies and
procedures
Skillfully developed and achieved departmental goals, objectives and standards of performance
Coordinated with reference laboratories to minimize specimen rejection rate and improve patient results
turn-around time
Implemented efficient supply inventory system to minimize waste and maximize efficiency

Diagnosed system problems and performed troubleshooting to prevent downtime

Ensured integrity and quality through equipment preventative maintenance and software upgrades
Developed departmental budgets and provided revenue projections
Strengthened company's business by leading implementation of new analyzer
Increased profits by 150% in five years through addition of 35 new tests and patient retention initiative
Developed highly effective team of twelve laboratory employees
Implemented procedures to increase employee loyalty and reduce turnover
Conducted staff performance competency assessments and maintained personal records
Collaborated with department managers to correct problems and improve services
Assisted patients with understanding billing guidelines
Medical Technologist,
11/1999 to Current
Spaulding Rehabilitation Hospital Boston, MA
Performed routine Chemistry and Immunoassay tests using various analyzer systems
Diagnosed instrument problems and performed troubleshooting procedures to ensure accuracy
Supervised Chemistry Department staff and daily operations during supervisor's vacations
Developed work-flow charts and diagrams to achieve efficiency and productivity
Laboratory Supervisor,
Planned Parenthood League of Massachusetts Boston, MA
Trained and mentored new personnel
Supervised daily departmental operations
Performed routine laboratory testing
Evaluated patient results and reviewed medical charts

07/1996 to 11/1999

Senior Medical Technologist,

03/1985 to 02/1992
Kyiv Children's Hospital Kyiv, Ukraine
Developed and implemented complex laboratory methods and protocols
Maintained overall responsibilities for performing clinical testing of human body fluids
Conducted clinical studies on children with leukemia, sarcoma and hemolytic disease of newborns
Hired and trained ten staff members

Education
Master of Health Administration: Healthcare
Suffolk University - Boston, MA
Award for Academic Achievements
Bachelor of Science: Biology
Suffolk University - Boston, MA
Emphasis in Medical Technology
Dean's List
Bachelor of Science Program: Biology and Chemistry
Kyiv National University - Kyiv, Ukraine
Emphasis in Biochemistry
Associate of Science: Medical Technology
Kyiv Medical College - Kyiv, Ukraine
Graduated with Honor Diploma in top five of class
Leader of Student Society of Young Professionals

Affiliations
Member, American College of Healthcare Executives
Member, National Association of Professional Women

Achievements
Partners in Excellence Award from Partners Healthcare