MinistryofWorks

KingdomofBahrain
0

Vision:

Aleadingprofessionalorganizationprovidingqualityservices

Mission:

Providepublicworksservicestoenhancethequalityoflife

OurDirectorates:

1.

BuildingMaintenanceDirectorate

2.

ConstructionProjectsDirectorate

3.

StrategicProjectsDirectorate

4.

Roads,Planning&DesignDirectorate

5.

RoadsProjects&MaintenanceDirectorate

6.

SanitaryEngineeringPlanning&ProjectsDirectorate

7.

SanitaryEngineeringOperations&MaintenanceDirectorate

8.

MaterialsEngineeringDirectorate

9.

CostEngineeringDirectorate

10.

InformationTechnologyDirectorate

11.

HumanResourcesDirectorate

12.

FinancialResourcesDirectorate

13.

PublicRelations&MediaDirectorate

CoreBusiness:
TheMinistryofWorksisresponsibleforpublicworksandinfrastructureengineeringcoveringthreemain
sectors:

1. Buildings:Design,supervisionofconstructionandmaintenanceofschoolsandpublicbuildings.
2. Roads:Planning,design,supervisionofconstructionandmaintenanceofroads,bridges,and
trafficfacilities.
3. Sanitary&Drainage:planning,design,supervisionofconstructionandoperationsand
maintenanceofnetworks,treatmentplants,pumpingstationsandTSEsystems.

GeneralStandards

SanitaryEngineeringPlanning&ProjectsDirectorate

1. TheSanitarySectorservices providedthrough(sewerage,drainage&treatedsewageeffluent
(TSE)networks)aredesignedtobeavailable24hoursaday.HowevertheSanitarySectormay
needtointerrupt,postponeorlimitoneormoreoftheseservicestocustomersinthefollowing
circumstances:

Ifsystemisdamaged,duetobursting,breakage,blockagesorbreakdownofanypartof
thesystem.
Ifitisnecessarytoinspect,maintain,repairorreplaceanypartofthesystemortocarry
outconnectionworks.
IntheeventofasituationarisingthatentitlestheSanitarySectortodisconnectthe
service.
Ifaneventoccursbeyondthecontrolofthebusinessduetoforexamplenaturaldisasters
andactsbyothers.

2. TheSanitarySectorwillstrivetoprovide100%correctandaccurateinformationthroughour
servicespointsandthevariouselectronicchannelstothecitizens(www.works.gov.bh
www.bahrain.bh)

3. Weensure95%uptimefortheelectronicchannelsofdelivery(MOWPortal,eGovernment
Portal)and100%availabilityofourservicesatthecustomersservicecentersduringoffice
hours.

4. OurofficesatSalmabad,BlockNo.704,SalmabadAve,areopenfromSundaytoWednesday
(7:00am02:15pm)andonThursdayfrom(7:00am02:00pm)

5. HouseConnectionUnitatSalmabad,BlockNo.704,SalmabadAve,receivescustomers
applicationsfromSundaytoWednesday(7:30am01:00pm)

6. Wewillensuresafeandsecurehandlingofallpersonalandsocialinformationofourcustomers.

7. Wewillensure100%complaintredressalthroughourredressalmechanisms.

CostEngineeringDirectorate

Customers:

1.
2.
3.
4.
5.

Contractors(Local/Foreign)
Consultants
Suppliers
OtherMinistriesorGovernmentsOrganizations
PrivateOrganizations

DEFINEDSERVICELEVELS(CED)
SERVICENAME
Registrationof
Contractors

CUSTOMER/
STAKEHOLDER
Contractors;

CHANNELOFDELIVERY
ServicePoints:
PrequalificationUnitat
ThirdFloor,Cost
EngineeringDirectorate,
WorksBuilding,Hoora,
Manama.

SERVICELEVELS
1)Applicationcanbemade
duringworkinghours,from
SundaytoThursday,7.00amto
2.00pm

2)Formscanbedownloaded
fromMOWportal:
www.works.gov.bh/
default.asp?action
=article&id=324;

3)Formsarealsoavailableat
PrequalificationUnit.

4)Applicantmaycheckthe
statusatPrequalificationUnit
duringworkinghours,from
SundaytoThursday,7.00amto
2.00pm

5)Applicantwillbenotifiedif
thereisanymissinginformation
within5workingdays
6)Applicantmayobtainthe
resultwithintwomonthsfrom
thedateofsubmission.

DEFINEDSERVICELEVELS(CED)
SERVICENAME

CUSTOMER/
STAKEHOLDER

ListofContractors

Consultants;
OtherMinistries
orGovernment
Organisation.

Issuanceof
Contractors;
Tender/Prequalification Suppliers;
Documents
Consultants

StandardSpecification

Contractors;
Suppliers;
Consultants;
Private
Organisation.

CHANNELOFDELIVERY

MOWportal:
www.works.gov.bh

ServicePoints:Tendering
UnitatThirdFloor,Cost
EngineeringDirectorate,
WorksBuilding,Hoora,
Manama.

ServicePoints:Tendering
Unit

SERVICELEVELS
7)ApprovedContractorwillbe
publishedonthewebsite

1)informationisavailableon
MOWportal:
www.works.gov.bh

1)Thedocumentcanbe
purchasedatTenderingUnit
aftersubmittingtherequisite
tenderdocumentfee.,during
workinghour,fromSundayto
Thursday,7.00amto2.00pm

2)TheTender/Prequalification
Noticecanbeviewedonline
fromMOWPortal:
www.works.gov.bh/
default.asp?action
=category&id=17

1)Thedocumentcanbe
purchasedatTenderingUnit
duringworkinghours,from
SundaytoThursday,7.00amto
2.00pmaftersubmittingthe
requisitefee.

SanitaryEngineeringPlanning&ProjectsDirectorate

Customer:

AllcitizensandresidentswhoapplyfortheservicesoftheSanitarySectorintheKingdomof
Bahrain.
OtherMinistries/Governmentalorganizations.
PrivateOrganizations.

GeneralStandards:

1. TheSanitarySectorservices providedthrough(sewerage,drainage&treatedsewageeffluent
(TSE)networks)aredesignedtobeavailable24hoursaday.HowevertheSanitarySectormay
needtointerrupt,postponeorlimitoneormoreoftheseservicestocustomersinthefollowing
circumstances:

Ifsystemisdamaged,duetobursting,breakage,blockagesorbreakdownofanypartofthe
system.
Ifitisnecessarytoinspect,maintain,repairorreplaceanypartofthesystemortocarryout
connectionworks.
IntheeventofasituationarisingthatentitlestheSanitarySectortodisconnecttheservice.
Ifaneventoccursbeyondthecontrolofthebusinessduetoforexamplenaturaldisasters
andactsbyothers.

2. TheSanitarySectorwillstrivetoprovide100%correctandaccurateinformationthroughour
servicespointsandthevariouselectronicchannelstothecitizens(www.works.gov.bh
www.bahrain.bh)

3. Weensure95%uptimefortheelectronicchannelsofdelivery(MOWPortal,eGovernmentPortal)
and100%availabilityofourservicesatthecustomersservicecentersduringofficehours.

4. OurofficesatSalmabad,BlockNo.704,SalmabadAve,areopenfromSundaytoWednesday(7:00
am02:15pm)andonThursdayfrom(7:00am02:00pm)

5. HouseConnectionUnitatSalmabad,BlockNo.704,SalmabadAve,receivescustomers
applicationsfromSundaytoWednesday(7:30am01:00pm)

6. Wewillensuresafeandsecurehandlingofallpersonalandsocialinformationofourcustomers.


7. Wewillensure100%complaintredressalthroughourredressalmechanisms.

DEFINEDSERVICELEVELS(SEPPD)
CUSTOMER/
STAKEHOLDER

SERVICENAME
1. BuildingPermits
Evaluation&
Approval

CHANNELOFDELIVERY

All

Citizens
Residents
PrivateOrganizations
Whoarewillingto
carryoutany
constructionactivities

intheKingdomof
Bahrainandapplies
forabuildingpermit
application.

ElectronicChannels
ofDelivery
NationalPortal
www.bahrain.bh,
MOWPortal
www.works.gov.bh
andServicePoints
ServiceCentre
HouseConnection
Unit

SERVICELEVELS

2. SewerageService
Connection

All
Citizens
Resident
Other
Ministries/Governmen
talOrganizations.
PrivateOrganizations.
Whohaveaproperty
intheKingdomof
Bahrainthatproduce
orwillproduce
sewage

ElectronicChannels
ofDelivery
NationalPortal
www.bahrain.bh,
MOHPortal
www.works.gov.bh
andServicePoints
ServiceCentre
HouseConnection
Unit

AvailabilityofService
Serviceisavailableonline
24/7daysandattheservice
centreduringthetimeperiod
specifiedforreceiving
applications
Availabilityofapplication
formandInformation&
documentsRequired
Canbedownloadonline24/7
daysorobtainedfromthe
servicecentreduringthe
timeperiodspecifiedfor
receivingapplications
Completingthetask
Needs7daysunlessitis
provetobeofmorecomplex
Status
Canbeavailedbycallingthe
servicecentre,TelNo.
(17875424)duringthetime
periodspecifiedforreceiving
applications
Informationrelatedtothis
service
Availableinauserfriendly
brochureforcustomersandit
canbedownloadonline24/7
daysandfromtheservice
centreduringthetimeperiod
specifiedforreceiving
applications
AvailabilityofService
Availableonline24/7days
andattheservicecentre
duringthetimeperiod
specifiedforreceiving
applications

DEFINEDSERVICELEVELS(SEPPD)
CUSTOMER/
STAKEHOLDER

SERVICENAME

CHANNELOFDELIVERY

SERVICELEVELS

3. SewerageService
Disconnection

All

Citizens
Resident

Other
Ministries/Governmen
talOrganizations.
PrivateOrganizations.
IntheKingdomof
Bahrainwhonolonger
requiresthesewerage
serviceconnectionor
heisgoingto
demolishabuilding
thatisallready
connectedto
seweragenetwork

ServiceCentre
HouseConnection
Unit

Availabilityofapplication
formandInformation&
documentsRequired
Canbeobtainedonline24/7
daysandfromtheservice
centreduringthetimeperiod
specifiedforreceiving
applications
Completingthetask
Needs4monthsifcustomer
stickstotheconditions
mentionedunderthebuilding
permitunlesstheissueof
difficultyprovesmore
complex
Status
Canbeobtainedbycalling
theservicecentreonTelNo.
(17875424)duringthetime
periodspecifiedforreceiving
applications

AvailabilityofService
Availableattheservice
centreduringthetimeperiod
specifiedforreceiving
applications
Information&documents
Required
Canbeobtainedfromthe
servicecentreduringthe
timeperiodspecifiedfor
receivingapplications
Completingthetask
Needs7days.

DEFINEDSERVICELEVELS(SEPPD)
SERVICENAME
4. Diversionofan
existingSanitary
Sectorservicesfor
landacquisition

5. Supplies
information
regardingexisting
and/orproposed
sewerageand
drainage
infrastructure

6. Receivesand

evaluatessewerage
anddrainage
systemsundertaken
byothersbutfor

whichtheSanitary
Sectorwill
eventually
responsible

CUSTOMER/
STAKEHOLDER
All
Citizens
Resident
Other
Ministries/Governmen
talOrganizations.
PrivateOrganizations.
IntheKingdomof
Bahrainwhoiswilling
todivertanexisting
SanitarySector
servicesfromapublic
landforthepurpose
ofitsacquisition
Other
Ministries/Governmen
talOrganizations.
PrivateOrganizations.

Other
Ministries/Governmen
talOrganizations.
PrivateOrganizations.

CHANNELOFDELIVERY
Ithastobeaddressed
inwritingto,
MinistryofWorks,
SanitaryEngineering
Planning&Projects
Directorate,
P.OBOXNo.5,
Manama,
KingdomofBahrain.

SERVICELEVELS

Ithastobeaddressed
inwritingto,
MinistryofWorks,
SanitaryEngineering
Planning&Projects
Directorate,
P.OBOXNo.5,
Manama,
KingdomofBahrain.
Ithastobeaddressed
inwritingto,
MinistryofWorks,
SanitaryEngineering
Planning&Projects
Directorate,
P.OBOXNo.5,
Manama,
KingdomofBahrain.

Status
Ifthediversionistechnically
possiblethentheapplicant
willreceiveawrittenreply
wherethenameandcontact
numberoftheemploy
handlingthecaseis
mentionedandstatusofthe
applicationcanbeavailed
fromhimduringtheoffice
workinghours
Status
Variesfromcasetocase
Accuracyofinformation
Wewillstrivetoprovide
100%accurateinformation
Completingthetask
Wewillstrivetoprovidethe
informationin10days

Completingthetask
Wewillstrivetoreplyina30
daysunlessthecaseproveto
bemorecomplex

CustomerAssistance Services

Intheinterestsofimprovingcustomersservice,theSanitarySectorwelcomescustomerscomments,
inquiriesandsuggestions.CustomersareencouragedtocontacttheSanitarySectorforassistanceon
matterssuchasgeneralandtechnicalinquiries,servicedifficulties&faultsandsuggestions.
1. CustomerComplaint&inquiriesHandling
Ifcustomershavesuggestion, inquiry,grievances orcomplaintsthatcanbejustifiedagainst
servicestandardsoutlinedinthisCharter,thenithastobeaddressedinwritingto
MinistryofWorks,
SanitaryEngineeringPlanning&ProjectsDirectorate,

P.OBOXNo.5,
Manama,
KingdomofBahrain.
WheretheSanitarySectorwillinvestigateandtakeallreasonableactiontosolvetheproblemor
replywithin10daysofitbeingsubmittedunlesstheissueofdifficultyprovesmorecomplex.

2. EntryonaPrivateProperty

Incertaincircumstances,representativesoftheSanitarySectormayneedtoenteracustomers
propertytocarryoutinvestigations,workfortheSanitarySectorexistingservicesdiversionor
shifting fromprivatepropertiesortodemolishanexistingseptictankforthepurposeof
connectingapplicantsbuildingtoseweragenetwork.
InthesecasestheSanitarySectorwillinformtheoccupier,ifpresent,oftheworkstobe
undertakenandtheanticipateddurationneededtofinishtheworkandalsoinformtheowner
whentheworkiscompleted.

3. CustomerRedressandCompensation

IfactivitiesoftheSanitarySectorcausedamageordisruptiontoanownerpropertyorbusiness,
thentheSanitarySectorwilldealwiththecomplaintinafairandbusinesslikemannerand
restoretheownerpropertyundertheSanitarySectorexpansestotheconditionthatexisted
priortotheeventoractivitytakingplaceandincasethisisnotpossiblethentheSanitarySector
willcompensatethepropertyorbusinessownerwiththesuitablecompensation.

Roads,Planning&DesignDirectorate

DEFINEDSERVICELEVELS(RPDD)
SEC.

SERVICENAME

CUSTOMER/
STAKEHOLDER

1 Informationabout Citizens,Road
newtrafficsignals users

CHANNELOF
DELIVERY
MoWPortal
www.mow.gov.bh,
Localnewspapers
andmedia

Rectifyingfaultsin Citizens,Road
trafficsignals
users

servicepoint,
emergency
telephoneforpublic
use,throughtraffic
police

Applyingfortraffic Contractors,
diversions
consultants

MoWmainbuilding,
Groundfloor

2 Provisionofroad
levelsforcitizens

Citizens

MoWmainbuilding,
firstfloor.

Provisionofroad
levelsforUtilities

Utilities

Official
letters/Planning
Permissions

SERVICELEVELS
100%informationavailabilityon
Ministry'swebsite.Theinformationwill
beavailableonthewebsite1day
beforeannouncementofnewtraffic
signalsinthenewspaper.

Faultswillbeattendedtowithinone
hourafterreceivingthereport.This
timemaybelessdependingonthe
trafficcondition.

100%informationavailabilitytoapply
fortrafficdiversions
Thisinformationwillbeavailableat
MoWmainbuilding,GroundFlooron
Sun,Tue,Thursdayfrom7.309.00am
andfrom
12.301.30pm.Theministrywill
approvethescheme14dependingon
thesizeandcomplexityofproject.
Communicationwillbebyphone,email
andfax.
100%ofallroadlevelrequestsis
delivered.

Approximately60%ofallroadlevel
requestsisdelivered.

DEFINEDSERVICELEVELS(RPDD)
SEC.

SERVICENAME

CUSTOMER/
STAKEHOLDER

CHANNELOF
DELIVERY

3 Provide
Consultancies
relatingtoTraffic
Impact
Assessment
studies

Developers,
Investors,
Traffic
Consultants,
MOMAA

Ondesk,MoWmain
building,Second
Floor,ChiefOffice

Provide
Consultanciesfor
appropriate
locationsfor
commercialand
educational
activities

Developers,
Investors,
Ministryof
Education,
Ministryof
Labor,
Municipality,
GDT.

Ondesk,MoWmain
building,Second
Floor,ChiefOffice

SERVICELEVELS
TrafficImpactAssessment(TIA)Studies
havetobecarriedoutinaprescribed
format,aspertheTIAGuidelines.

Developers/Investors/Consultantsneed
tocontactUrbanPlanning&
DevelopmentAffairsDepartment,
MinistryofMunicipalitiesformore
guidanceinthisregard.

OncetheprojectsareacceptedforTIA
StudiesbyMinistryofMunicipalities,we
Provideallinformationasrequired,and
extendcontinuoussupportduring&
afterTIAstudiestoenablesuccessful
supplementation

OfficeofChief,TrafficPlanning&
Studies,RoadsPlanning&Design
Directorate,MinistryofWorksneedto
becontacted

100%inputsforensuringsafeand
efficientaccess,trafficandparking
management.

OfficeofChief,TrafficPlanning&
Studies,RoadsPlanning&Design
Directorate,MinistryofWorksneedto
becontacted

Withintwoweeksofreceiptofsuch
requests,responsewillbemade
available.

DEFINEDSERVICELEVELS(RPDD)
SEC.

SERVICENAME

CUSTOMER/
STAKEHOLDER

CHANNELOF
DELIVERY

Provide
informationon
trafficcounts

Companies,
GDT,Traffic
Consultants

Ondesk,MoWmain
building,Second
Floor,ChiefOffice

Provide
Consultanciesfor
cornerapplication
andMasterPlans
throughCentral
PlanningOfficein
MOW.

Citizens,
MOMAA

Ondesk,MoWmain
building,Second
Floor,ChiefOffice

SERVICELEVELS
Alltheinformationavailableupon
requestforallmajorroadsand
intersections.(PeakHours,Alldaytrends
oftrafficforpreviousyears)

OfficeofChief,TrafficPlanning&
Studies,RoadsPlanning&Design
Directorate,MinistryofWorksneedto
becontactedwithdetailsofpurpose,
locationanddurationofcountdata.

Withinoneweekofreceiptofsuch
requests,responsewillbemadewith
availabledetails.

CornerApplicationswillbeaccepted
onlythroughCentralPlanningOffice
(CPO),MinistryofWorks.

Citizensshould,therefore,liaisewith
CPOinthisregard

BuildingMaintenanceDirectorate

DEFINEDSERVICESLEVELS(BMD)
Sec
1

SERVICENAME
Carryingout
Maintenance
&GeneralRepairs
toall

CUSTOMER
STAKEHOLDER
Ministries,

CHANNELOF
DELIVERY
Building

Government

Maintenance

Organizations
&

Directorateat

Authorities

Ministryof
Works

Government
Properties
registeredin
Building
Maintenance
Directorate
propertieslist

SERVICELEVEL
1 Informationabouttheservices:
Theinformationofthisservicecanbeseen
throughMinistrywebsite&egateround
theclock(24X7days).

2 Accuracyofinformation:
Theinformationis100%accurate

andupdatedperiodically.

3 MaintenanceWorkRequestForm:
AvailablefromMinistrywebsite

roundtheclock(24hx7days).

TheformcanbefilledfromBuilding
MaintenanceDirectorateeservice
roundtheclock(24hX7days).

TheformisavailablefromBuilding
MaintenanceDirectorateat

Muharraqduringofficialhours
exceptweekend&officialholidays.

4 Enquiriesabouttheservices:
Telephone17349000.

5 TroubleCalls:

DEFINEDSERVICESLEVELS(BMD)
Sec

SERVICENAME

CUSTOMER
STAKEHOLDER

CHANNELOF
DELIVERY

SERVICELEVEL

IncuseofEmergencypleasecallon
thefollowingTelephonenumber:

a) Duringofficialhours(except

weekendsandofficialholidays)
17349006/7/8/9.
b)Afterofficialhourson39692260or

39081292.

6 Followup:
Therequestcanbefollowupon

Telephonenumber17349007/8/9

TechnicalAdvisory

Ministries,

Building

StructuralReport.

Government

Maintenance

TechnicalReport.

Organizations

SurveyConditionofBuildings.

andAuthorities

Directorateat
Ministryof
Works

Definedservicelevels(SEOM)
Customer/Stake
holder

Channelof
ServiceName
Delivery
9
Citizens
1. Reports related to
Egovernment
9 Governmental portal:
SanitaryAffairs
Organizations www.bahrain.b
9 Commercial
h
Institutions
MOWportal:
9 Committees
www.works.gov
forPublic
.bh
Benefit
Servicepoints
9 Contractors
Controland
9 Consultants
ReportCentrein
Salmabad
Hotline:
80001810

9 Consulting
2.NetworkProtection
SanitaryAffairs
offices
Complex
9 Contractors
Administration
9 Governmental Officesin
Organizations
Salmabad
Networks
ProtectionUnit
Operation
Division
17875555

Inthecaseofan
emergency,
Control&
ReportsCentre
Hotline::
80001810

ServiceLevels
1. To report anything concerning sanitary
affairs, please call sanitary emergency
services at the control and Report Centre;
offering 24/7 service, or fill in the electronic
applicationavailableonMOWswebsite.
2.Throughegovernmentportal;24/7.

Status:
Allreportsreceiveattentionwithinthesame
day,andthepersonwhoissuesthereportis
always informed of the procedure taken on
thematter.

Availabilityofservice&form:
The form is available at the offices
responsible for provision of service during
businesshours;from7amtill2pm.

InformationAccuracy:
100% information availability in the offices
responsibleforprovidingtheservice.

Contacts:
Civil Engineering Technician (Network
ProtectionUnit)
CapitalGovernorate:17875565/17875503
Muharraq:17875510
NorthernGovernorate:17875513
CentralGovernorate:17875515
SouthernGovernorate:17875512

Status:
Review of license for pumping water into
sewage network is done in the presence of
agents/representatives and through the
completion of the form related to this
specificservicebytheconcernedtechnicians.
Thisisdoneduringbusinesshours;from7am
till2pm.

Definedservicelevels(SEOM)
ServiceName

Customer/Stake
holder

Channelof
Delivery

ServiceLevels

To follow up, call the contact numbers

specified for the service or visit the service
officesduringbusinesshours.
Ittakes48hoursfortheserviceapplicationto
be completed, based on the regulations and
specifications
practiced
in
Sanitary
EngineeringSector.

3.Applicationsfor
informationandtechnical
consultancies

1. Universities
andInstitutes
2. Research
Offices
3. Governmental
Organizations
4. consultants

SanitaryAffairs
Complex
Officeofthe
Director
(Salmabad)
Telephone:
17875407/1787
5400
Fax:17875516

Information:
This service is available to the concerned
parties through a formal letter addressed to
the Sanitary Operation & Maintenance
Director from the applicant, in which he
should specify the kind of information
needed.Suchinformationisprovidedduring
businesshours.

Applicationcanbefollowedup bycallingthe
Directorsofficeatthenumbersmentioned.
Applicationtakesfrom3to7days,maximum,
tobecompleted.

4.Fieldworkor
Maintenancelicenses.
Entrytoworksites

1. Consulting
offices
2. Contractors
3. Governmental
Organizations

SanitaryAffairs
Complex
Administration
Officesin
Salmabad
Operationand
Maintenance
Division
Telephone:
1787555
TubliSewage
TreatmentPlant
offices
Telephone:
17788444

Availabilityofform:
The form is available at the offices
responsible for provision of service during
businesshours,exceptonofficialholidays.

Information:
Informationonthisserviceisavailableinour
offices during business hours; except on
officialholidays.

For more information, call the numbers

mentionedhere.

It takes 48 hours for the service

application to be completed, based on
the regulations and specifications
practicedinSanitaryEngineeringSector.

Definedservicelevels(SEOM)
ServiceName
5.licensesforemptying
sewagewatertankers

6.Licensesforentryto
closedareas

Customer/Stake
holder

Channelof
Delivery
4. Citizens
TubliSewage
5. Contractors
TreatmentPlant
6. Governmental Telephone:
Organizations 17788444/1778
8407
Fax:17785829

ServiceLevels
Availabilityofform:
The form is available at the offices
responsible for provision of service during
businesshours,exceptonofficialholidays.

Information:
Informationonthisserviceisavailableinour
offices during business hours; except on
officialholidays.

Duration:
Houses: on the same day; according to the
regulations applied at the Sanitary
EngineeringSector.
IndustrialEstablishments:From1to3days,
according to the regulations applied at the
SanitaryEngineeringSector.

For more information, call the numbers

mentionedhere.
9 Consulting
SanitaryAffairs Availabilityofform:
offices
Complex
The form is available at the offices
9 Contractors
Administration responsible for provision of service during
9 Governmental Officesin
businesshours,exceptonofficialholidays.
Organizations
Salmabad

9 Visitorsfrom
Operationand
Information:
universities&
Informationonthisserviceisavailableinour
Maintenance
schools
offices during business hours; except on
Division
officialholidays.
Telephone:

1787555
For more information, call the numbers

mentionedhere.
TubliSewage
TreatmentPlant
Application takes from 3 to 7 days to be
Offices
completed; provided all occupational
Telephone:
safetyregulationsarefulfilled.
17788444

Triplex
TreatmentUnit
Telephone:
17788488

Definedservicelevels(SEOM)
ServiceName
7.licensesforinsulation
(Electricity)

Customer/Stake
holder

Channelof
Delivery
1. Contractors
TubliSewage
2. Governmental TreatmentPlant
Organizations Offices
3. Consulting
Telephone:
offices
17788444

Maintenance
Offices
(Budaiya)
Telephone:
17690855

ServiceLevels
Availabilityofform:
The form is available at the offices
responsible for provision of service during
businesshours,exceptonofficialholidays.

Information:
Informationonthisserviceisavailableinour
offices during business hours; except on
officialholidays.

Formoreinformation,call:
Electrical Technician Tubli Treatment Plant:
Telephone:17755405
Senior electrical Technician (Budaiya)
Telephone:17690855

To follow up, call the contact numbers

specified for the service or visit the
serviceofficesduringbusinesshours.
It takes 48 hours for the service
application to be completed, based on
the regulations and specifications
practicedinSanitaryEngineeringSector.

ServicesprovidedbySEOM:

1. Evaluationandcertificationofconstructionlicenses:
Realestateownersplayaveryimportantroleinmakingsurethatblackouts/outagesinsanitaryservicesdo
not occur, taking into consideration the fact that facilities belonging to the Sanitary Engineering Sector
should be reached appropriately without causing them any possible defect, such as that coming from
construction works. Therefore, it is essential to get construction license from the Sanitary Engineering
Sectorbeforeembarkingonanyconstructionproject.

2. Connectiontosewagenetwork:
Incaseasewagenetworkislocatedclosetowherethecustomer/stakeholdersbuildingislocated;withthe
possibilityofaconnection,thesanitarysectorisresponsibleforprovidingsuchservicetothecustomerif
requested,followingtheissueofaconstructionlicensebasedontheregulationsstatedinthelawofarticle

no.33year2006,regardingsanitaryservicesandsurfacewaters.Thelawinreferencewaspublishedinthe
officialnewsletterNo.2749,dated26July2006.
Incaseasewagenetworkislocatedinthevicinityofabuildingcapableofprovidingtheservice,withthe
possibility of a connection to the network, the owner of the property/real estate should apply for
connectiontothesewagenetwork.Thisrulehasbeenestablishedservethepurposeofprotectingpublic
healthandenvironment.
3. Sanitaryservicesoutage:
Should the real estate owner ceases to need sanitary service or intends to demolish a building/property
connectedtoasewagenetwork;heisentitledtorequestthattheserviceisnolongerprovidedtohim.The
application is subject to approval provided that it does not cause any environmental or health
complications or problems. The Sanitary Engineering Sector is also entitled to cut the service to
customers/stakeholdersinthecasesmentionedinthelawofarticleno. 33,year2006regardingsanitary
servicesandsurfacewaters.ThelawinreferencewaspublishedintheofficialnewsletterNo.2749,dated
26July2006.
4. Diversion/change of sanitary services existing in public properties; for the purpose of taking
possessionoftheproperty:
Ifthecustomer/stakeholderwishestodivertorchangethesanitaryservicesthatexistinapublicproperty
for the purpose of possessing it, the sector should have no objection to that; provided this is technically
applicable. However, it should be known to the customer/stakeholder that such request undergo the
followingregulations:
Theownershouldberesponsibleforthecostofdiversion

Implementationiscarriedoutbasedonthedirectoratesdesignsandspecificationsandalsounder
theirdirectsupervision,throughoneofitscontractingcompanies.

5. Supplying the sectors customers/stakeholders with information on the current or future

infrastructurerelatedtotheSanitaryEngineeringSector.
6. Evaluationofsuggestionsrelatedtosewageorrainwaternetworksimplementedbyotherparties
suchasministries,governmentalorprivateorganizations;whoseresponsibilityeventuallyfallson
theSanitaryEngineeringSector.