QUALITY MANAGEMENT

Quality Management Process

1.
2.
3.

Plan Quality Management

Perform Quality Assurance
Control Quality

Quality Theories
1.80/20 Principle and Quality is Fitness for Use by
Joseph Juran

2.14Pts to total Quality Management and Advocated

Plan-Do-Check-Act (PDCA) by W. Edwards Deming
3.Concept of Poor Quality and Advocated Zero
Defects and Prevention over Inspection (Quality is
Conformance to Requirement by Philip Crosby

Quality Management Terms

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2.
3.
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5.
6.
7.

Gold Plating
Prevention over Inspection
Marginal Analysis
Continuous Improvement (or Kaizen)
Just in Time (JIT)
Total Quality Management (TQM)
Responsibility for Quality

Impact of Poor Quality

1.

Increased in costs

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2.
3.
4.
5.
6.
7.

Decreased profits
Low morale
Low customer satisfaction
Increased risk
Rework
Schedule delays

Understanding the Difference between Plan Quality

Management, Perform Quality Assurance and Control
Quality

Plan Quality Management

References
1. The United Nations Convention on Contracts
for International Sale of Goods (CISG)
2. ISO 9000
3. Occupational Safety and Health
Administration (OSHA)
Cost Benefit Analysis
Cost of Quality (COQ)
Seven Basic Quality Tools
1. Cause and Effect Diagram (Fishbone
Diagram, Ishikawa Diagram)

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2.
3.
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5.
6.

Flowchart (Process Map)

Checksheet (Tally Sheet)
Pareto Diagram (Pareto Chart)
Histogram
Control Chart
a.Upper and Lower Control Limits
b.Mean (Average)
c. Specification Limits
d.Out of Control Rule of Seven
e.Assignable Cause / Special Cause Variation

7.

Scatter Diagram (Correlation Chart)

Benchmarking
Design of Experiments (DOE)
Statistical Sampling
Other Tools and Techniques
a. Brainstorming
b. Force Filed Analysis
c.Structured Analysis
d. Presentation Technique
3 or 6 Sigma
Outputs of Plan Quality Management
1.
2.
3.
4.

Quality Management Plan

Quality Metrics
Quality Checklist
Process Improvement Plan

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5. Project Management Plan and Project
Documents Updates
Perform Quality Assurance
Plan Quality Management and Control Quality
(Tools and Techniques)
1.
2.
3.

Quality Audits
Process Analysis
Other Tools and Techniques
a. Affinity Diagrams
b. Tree Diagrams
c.Process Decision Program Charts (PDPC)
d. Interrelation Digraphs
e. Matrix Diagrams
f. Prioritization Matrices
g. Project Schedule Network Diagrams or
Activity Network Diagrams

Outputs of Perform Quality Assurance

1. Change request including Preventive and
Corrective Action and Defect Repair
2. Updated Standards, Processes and Quality
systems

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3. Updated Project Management Plan and Project
Documents
Control Quality
Mutual Exclusivity
Probability
Normal Distribution
Statistical Independence
Standard Deviation (or Sigma)
Control Quality Tools and Techniques
1. Cause and Effect Diagram (Fishbone
Diagram, Ishikawa Diagram)
2. Flowchart (Process Map)
3. Checksheet (Tally Sheet)
4. Pareto Diagram (Pareto Chart)
5. Histogram
6. Control Chart
7. Scatter Diagram (Correlation Chart)
Outputs of Control Quality
Putting It All Together
Quality Management in the Real World
Understanding the Tools and Techniques Used in
Quality Management

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Understanding the Difference between the Three
Parts of the Quality Management Process