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Title

Care Suite II User Guide

Subtitle

Installation, update and feature usage

CHANGE HISTORY
Version

Status

1.0 Approved

Date
2015-01-28

Contents
Change History................................................................................................................... 1
1.

Vocabulary................................................................................................................... 3

2.

Supported devices....................................................................................................... 4

3.

Requirements.............................................................................................................. 4
3.1

Requirements to install and update.......................................................................4

3.2

Requirements to use the tool................................................................................. 4

4.

Troubleshooting........................................................................................................... 4

5.

Installation................................................................................................................... 5
5.1

Online Service PC setup......................................................................................... 5

5.1.1

First time setup................................................................................................ 5

5.1.2

Update........................................................................................................... 12

5.2

Shared disk installation setup.............................................................................. 15

5.2.1

First time setup update server (administrative).............................................15

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copyright controlled by Microsoft. All rights are reserved. Copying, including reproducing, storing,
adapting or translating, any or all of this material requires the prior written consent of Microsoft. This
material also contains confidential information, which may not be disclosed to others without the
prior written consent of Microsoft.
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5.2.2

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First time setup update client........................................................................18

6.

Reporting settings...................................................................................................... 20

7.

Feature usage............................................................................................................ 21

8.

7.1

Alive device usage............................................................................................... 21

7.2

Dead device usage............................................................................................... 23

Collecting logs........................................................................................................... 25

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1. VOCABULARY
Level 1 (L1) - Simple mechanical repairs and update/upgrade of device software.
Level 2 (L2) - Repairs which do not require tunings and will update/upgrade device software.
Level 3 (L3) - Repairs of devices down to component level including: logical fault finding,
measurements, tunings and update/upgrade of mobile phone software and capabilities of
soldering/replacement.
Level 4 (L4) - All possible repairs of devices down to the component level. Including: fault
analyzing, logical fault finding, measurements, tuning, update/upgrade of mobile phone
software and capabilities of soldering/replacement. Dedicated products analysis.
FiRe Firmware repository, online service for Device SW images.
SWPP Device SW image package (a.k.a. data package/variant package)
FR Factory repair

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2. SUPPORTED DEVICES
RM-930, RM-937, RM-938, RM-939, RM-940, RM-974, RM-976, RM-975, RM-977, RM-978,
RM-979, RM-983, RM-984, RM-985, RM-1010, RM-1018, RM- 1019, RM-1020, RM1027,RM-1038, RM-1039, RM- 1040, RM-1045, RM-1068, RM-1069, RM-1070, RM-1071,
RM-1087, RM-1049,RM-1089, RM- 1090, RM-1091, RM-1092
3. REQUIREMENTS
3.1 Requirements to install and update

Administrator rights in the system

Windows 7 SP1, Windows 8 or higher (Note: Windows XP is not supported)
.NET Framework 4.5 installed in the system (http://www.microsoft.com/enus/download/details.aspx?id=30653 web installer will download it if necessary)
3.2 Requirements to use the tool

Standard user access rights

Proper data package for serviced device
Proper HTTP proxy set in Internet Explorer

4. TROUBLESHOOTING
If you encounter an error in the Care Suite do not hesitate to report it.
Please send following information:
Detailed steps to reproduce the problem
Device name (if used)
Screenshot of the problem
Diagnostic logs (can be generated by Manage and collect log files option in main
view)

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5. INSTALLATION
5.1 Online Service PC setup
5.1.1

First time setup

Make sure you have administrator rights on the PC. Select Web Installer for your service
level and start it.

Tick I agree to the license terms and conditions and press Install.

Press Launch.

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The first launch will trigger wizard, which will load latest features from update source.

Select FiRe Supply Chain for Care access channel or offline folder as default update
source.

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Checking for available updates is ongoing.

Information about available updates is shown. Press Install all to install all updates
automatically or Show details to select manually updates that suites you.

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Option Install all

Download of updates is started. Depending on security level set in Windows you may be
asked to allow to run Update Installer, please confirm to continue the installation.

Update Installer is installing the updates. Depending on number of updates this can take a
while.

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When installation is completed, Care Suite II is restarted and shows available activities.

After pressing Show details.

You can select features that you need by clicking on the items. Press icon
selected updates.
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Statuses for updates are shown in individual boxes. Depending on security level set in
Windows you may be asked to allow to run Update Installer, please confirm to continue the
installation.

Update Installer is installing the updates. Depending on number of updates this can take a
while.

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When installation is completed, Care Suite II is restarted and shows all available activities.
Select Skip this page .. checkbox to navigate to Service device at Launcher startup:

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5.1.2

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Update

In main view go to Check for updates and wait for Care Suite to select updates
appropriate for your system.

Care Suite will query your update source for newer packages.

If your system is up to date, you will see this information. Otherwise, you will have
possibility to install updates

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Click Install all - Care Suite will download and install updates. Click Show details to
perform selective update.

Update Installer is installing the updates. Depending on number of updates this can take a
while.

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5.2 Shared disk installation setup

5.2.1

First time setup update server (administrative)

In main view go to Settings.

Click Replicate installation source.

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Select target folder for replication by clicking Change replication target folder. There is
possibility to change default update source. Click Start replication.

Please wait until replicating is done.

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Replication will complete in couple of minutes.

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5.2.2

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First time setup update client

In main view go to Settings.

Click Change update source.

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Select your offline update source by clicking offline.

Select local or network share folder.

In main view go to Updates to update from the local source.

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6. REPORTING SETTINGS
By default, Care Suite saves reports to a common folder and they are sent automatically.

There is a possibility to change the report folder to other location (like network drive), to
enable sending statistic reports for offline workstations.
In order to do so:
In offline service workstation
o Go to Care Suite 2 settings
o Set the report path to specified local network location
In admin workstation with internet connectivity
o Go to Care Suite 2 settings
o Set the report path to specified local network location
o Keep the Care Suite 2 running for reports to be sent

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7. FEATURE USAGE
7.1 Alive device usage
Start Care Suite and connect device. If automatic detection is enabled, device will detect
automatically. If device does not detect automatically, use the Dead device usage
instructions.

Click one of the features listed for your device.

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The feature will start shortly.

After finishing work with feature, launcher window will pop up back to the front.

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7.2 Dead device usage

To use device that is not automatically discovered, select feature from main UI

Click on desired feature.

You will be asked to select device type manually. After selecting device, feature will be
launched.

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After finishing work with feature, launcher window will pop up back to the front.

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8. COLLECTING LOGS
Whenever reporting a problem you should attach related log files.
Care Suite helps you to do that with Log Collector tool.

Click Manage and collect log files to run Log Collector.

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By default you will send all logs from last 24 hours. There is a possibility to select failing
feature and timespan.
After applying filters click Create Zip button. You will be asked to select destination folder
for archive. This folder can be changed later on under Settings button.

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You will be asked to provide optional problem description. This will help person investigating
the problem to find a solution faster.
Click either Use this description or No description button.

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An archive will be created and contents will be listed.

Click Open zip location to open folder containing archive. Attach the file when reporting
error.
Click Copy file paths to copy the original logs to clipboard.
Click Delete zipped files to delete the files gathered with Log Collector.

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