Eric J.

Pinter
107 Nile Circle Apt F
Mooresville, North Carolina 28117
Cell: (203) 687-8243
Email: ejpstang3@comcast.net

SUMMARY OF QUALIFICATION
• Outstanding organizational, communication, troubleshooting skills.
• Ability to learn new technologies and job functions.
• Excellent written and customer service skills.
• Computer software and hardware literate.
• Proven employment experience in corporate, field and jobsite settings
• Proven employment experience in both a team and individual environments.
• Proven high-level customer service with immediate solutions for end users issues/requests.
• Provided high-level application/desktop/ telecom software/ hardware support via phone daily.
• Responsible in the documentation of technical and customer issues/ requests.
• Provided Help Desk, Technical Support, desk side support for end users, troubleshoot software and
hardware issues as well as deploying and setting up new PCs.
EXPERIENCE
Staffing Options/ YALE UNIVERSITY New Haven, Connecticut
Email Migration Technician April 2008 – July 2008
As part of the email migration project, responsibilities include migrating clients email from Yale’s co existing email
clients to Outlook 2003 or later utilizing conversion software tools supplied by the ITS Group. Setting up and
scheduling times to perform conversion. Track assignments in Remedy, while following up with clients experiencing
conversion conflicts. Set up email in outlook and backing up email data. Perform conversion surveys daily to assess a
time frame the conversion will be done by.

Tek Systems/GEXPRO Shelton, Connecticut

System Analyst April 2007 – February 2008
Functioned as a System Analyst responsible for the day to day management and operations for users in an internal
Service Desk and Desk Side Computing service teams supporting approximately 3500 networked end users in a
large business environment to include Virtual Office users and over 150 remote locations. Managed various areas of
support including servers, broadband connectivity, account provisioning, email “Outlook, Windows installation,
configuration, and upgrade issues“Maintained and monitored support for all TCP/IP network configurations. Serving
at the highest point of contact for resolution of desktop/laptop-related problems. Troubleshoot, research, diagnose,
document, and resolve technical issues surrounding Windows, Windows 2000, XP Professional, MS Office, e-mail,
Internet connections, Printers, Blackberries, VPN, and hardware/peripherals.

Howard Systems International /EDS (Phoenix Insurance) Hartford, Connecticut

Desktop Support /Deployment Technician Oct. 2006 – Feb. 2007
Deployed new and refreshed pc and laptops. Converting SMS packages to new machines, performing data backups,
reimaging, and restore utilizing Acronis software. Track PC and Laptop inventory with scanning equipment. Follow up
customers with hardware software issues.
Manage DW Service Center Ticketing system and perform inventory on disposable equipment. Running
Sms packages and using windows installer to perform software deployment.

Pomeroy IT Solutions / IBM (AT&T) New Haven, Connecticut

Desktop Support Technician Nov. 2005 – June 2006
Provide support to all customers utilizing Symantec Ghost software to roll out new pc’s per lease contract with the
use of a backup and restore tool. Installed software utilizing windows installer per a software generating tool.
Performed data migration through ghosting utilty program. Redeployed new equipment
per contract agreement. Resolve daily end user issues per assigned vantive tickets. Set up and configuring new pc’s.

Oxford Health Plans Trumbull, Connecticut

Technical Support Analyst July 1999 – April 2005
Provide high-level customer service with immediate solutions for end users issues/requests.
High level application, desktop and telecom software and hardware Support with immediate solutions for end user
issues. Provide 100% phone support daily. Document end user issues and requests utilizing Vantive.
Respond to closure approval requests daily. Retain ownership of all issues/requests assigned until closure
with end user agreement. Identify/Troubleshoot/Escalate/Resolve critical issues.
Notify third level support of performance issues and/or downtimes.

Command Systems / GE Corporation Fairfield, Connecticut

Level 2 Help Desk Support Nov.1998- Feb 1999
Provide Help Desk, Technical Support for end users. Primarily responsible for the depletion of backlog tickets in EUC
Database. Performed image duties on PC’s, utilizing Ghost software. Other Duties included desk side support for end
users, troubleshooting software and hardware issues as well as deploying and setting up new PCs.

Teksystems Bridgeport, Connecticut

PC Technician for City of Hartford & Pratt & Whitney June 1998 – Sept. 1998
Primary responsibilities include: Assist contract vendor with helpdesk support. Troubleshoot hardware and software
issues for end users. Upgrade systems from WIN 95 to NT, performed a Rollout for Office 97. Upgrade hardware
from 286, 386 and 486 to Pentium 90 or higher for over 300 users.
Re-imaged and backed up end users PCs for the rollout of NT and office 97

HARDWARE
IBM, Hewlett Packard, (Digital 386-486-586, P90) Sun Workstations, Gateway, Compaq,
Dell P3-P4, Packard Bell, Dell laptops, Gateway laptops, Hewlett Packard LaserJet and DeskJet, DSL –
High Speed Internet, Lexmark Printers, modems and CD burners.
SOFTWARE
Microsoft Office Suite 97 & 2003, Internet Explorer 3.0/4.0/5.0/5.5, Outlook 97-2000,
Lotus Notes, VNC, Universe, Dial-Up networking, In-house Ghosting Software, Netscape
Navigator, Telnet, Vantive, Enterprise Administration, Pulse, Forte, Symantec Ghost, Visual basic
3.0,5.0, Oracle, PL/SQL, Oracle Forms, SAS, Fortran, Cobol, Novel Netware 3.12/4.11, VPN, McAfee 5.0, Symantec
- Norton Anti-Virus, Active Directory, Palm Pilot, Blackberry, Remedy, RSA Administration
OPERATING SYSTEMS
Windows 3.1, 95, 98, NT 4.0, 2000, XP Pro, Vista, Novell, 3.12/4.11, Unix-Aix.
PROFESSIONAL DEVELOPMENT
PC Success – PC Desktop Support Certificate 1998
Millennium Institute of Computers Visual Basic 2000
Compusoft Systems Learning Oracle Developer 2000 (2001 – 2002)
New Horizon’s Computer Learning Center – Fairfield, Connecticut
2152 Implementing Microsoft Window’s 2000 Professional & Server Training (2001)
2272 Implementing and Supporting Microsoft Windows XP Professional (2004)
CERTIFICATION
Certified Help Desk 2000 Professional February 2005
Administered by STI Knowledge Inc.
EDUCATION
Sacred Heart University – Fairfield, Connecticut
Major: Computer Science
Bachelor’s Degree May 1996