Professional Documents
Culture Documents
MBA semester IV
L. J. Institute of Management Studies
MBA PROGRAMME
Affiliated to Gujarat Technological University
April 2015
CERTIFICATE
Certified that this Comprehensive Project Titled A Study on Customer
Perceptions about e-banking services by BOB & HDFC Bank in Ahmedabad Is
the bonafide work of Dabgar Dharmesh (137960592017) and Vegda Jayprakash
(137960592034) who prepared project report under my supervision. I also certify
further, that to the best of my knowledge the project reported herein does not form
part of any other project report or dissertation on the basis of which a degree or
award was conferred on an earlier occasion on this or any other candidate.
STUDENTS DECLARATION
We, Dabgar Dharmesh (137960592017) and Vegda Jayprakash
(137960592034) ,hereby declare that the report for Comprehensive
Project entitled A Study on Customer Perceptions about e-banking
services by BOB & HDFC Bank in Ahmedabadis a result of our own
work and our indebtedness to other work publications, references, if any,
have been duly acknowledged.
Place: Ahmedabad
Dabgar Dharmesh
Date:
Vegda Jayprakash
PREFACE
ACKNOWLEDGEMENT
To acknowledge is very great way to show your gratitude towards the
persons who have contributed in your success in one or other way.
Any accomplishment requires the efforts of many people and this holds
true for this project also. It is a matter of great pleasure to prepare the
project report on A Study on Customer Perceptions about ebanking services by BOB & HDFC Bank in Ahmedabad as a part of
the two year management program. It helps students in understanding
the part of actual corporate world. The main objective of such training is
to know and understand about practical application of management
principle.
We would like to express our sense of gratitude towards Our
Dr.Siddharth Singh Bist, Dean LJMBA providing us invaluable
guidance during our project work by providing us with competent internal
guide.
We would like to thank Prof. Siddharth DAS who guided us for our
project work.
-Dabgar Dharmesh
-Vegda Jayprakash
INDEX
Sr.
No.
Particular
Page
No.
1.
History of Banking
2.
Introduction of bank
3.
16
5.
17
18
4.3 Objectives
26
4.4 Hypothesis
27
Research methodology
28
28
28
29
29
6.
30
7.
46
8.
49
9.
Conclusion
50
10.
Recommendations
51
11.
Bibliography
52
12.
Annexure
53