Training and Employee Development

The Outsider Insider Passage

Socialization
Why there is a need to socialize?
- Socialization strongly influences employee performance and Organization
Stability
- Organization Stability also increases through socialization
- New Members Suffer from Anxiety
Process of Socialization
- Pre arrival stage
This socialization process stage recognizes that individuals arrive in an
organization with a set of organizational values, attitudes and expectations.
- Encounter Stage
The stage in the process where the individuals confront the possible
dichotomy between organizational expectations and reality.
- Metamorphosis Stage
The stage during the new employee must work out inconsistencies
discovered during the encounter stage.
NEO or New-Employee Orientation
- NEO covers the activities that introduces new employees to the organization
and their work units.
- Learning the Organization Culture
The system of sharing meaning within the organization that determines how
employees act.
An employee who has been properly socialized to the organization s culture
knows what is acceptable behaviour and what is not.
- The Role of the CEO in the orientation.
When a CEO is present, the company shows that it truly cares for its
employees.
HRMs role in the orientation
- Should instruct new employees .
- Orient employees about benefits, health insurance etc...

Employee Training
- Present oriented training that focuses on individuals current jobs.
- Defined as any procedure initiated by an organization to foster learning to its
members. The Primary purpose of a training program is to help the
organization achieve its overall objectives.
Determining the training needs / Organizational Analysis
- Is there a need of training?
- What are the organizations goals?
- What task must be completed to achieve its goals?
- What behaviours are necessary for each job incumbent to complete his or her
arranged task?
- What deficiencies, if any do incumbents have in the skills, knowledge or
abilities required exhibiting the necessary job behaviours?
Task Analysis
- Process of determining what the content of a training program should be on
the basis of a study of a task or duties involved in the job.
Person Analysis
- Determination of the specific skills, knowledge and attitudes required of
people on the job.
- It is important to determine what prospective trainees can and cannot do so
that the training program can be designed to emphasize the areas in which
they are deficient. (opportunities)
Instructional Objectives
- Desired outcome of a training program.
- Examples are:
The stated objectives for one training program might be that Employees
trained in team methods will be able to perform these different jobs within
certain number of months.
Meeting the Training Goals
- Training Validity whether the trainees learn during training.
- Transfer Validity whether what has been learned in the training translates to
enhance the performance in the organization.
- Intra-organizational Validity whether the performance of a new group of
trainees in the organization that developed the training program is consistent
with the performance of the original training group in the same organization.
- Inter-organizational Validity whether a training program found effective in
one organization can be used successfully in other organization.
Benchmarking

Process of measuring ones own services and practices against the

recognized leader in the order to identify areas for improvement.
1. Measures of training activity. (How much training is occurring?)
2. Measures of training results. (How well do training and development
achieve their goals?)
3. Measures of training efficiency (To what extent are resources utilized in
pursuit of this mission?)

Global Training
- Culture
- Languages
Training Methods
- Types of Methods
On the Job Training Methods
Job Rotation Lateral transfers allow employees to work at
different jobs provides good exposure to variety of tasks.
Understudy assignment Working with a seasoned veteran,
coach, or mentor. Provides support and encouragement from an
experienced worker. In the trades industry, this may also be an
apprenticeship.
Off the Job Training Methods
Class Room Lectures
Films and Videos
Simulation Exercise
Vestibule training
-

Computer Based Methods

1. Learning is self paced.
2. Training comes from the employee.
3. All trainees get exactly the same training.
4. New employees do not have to wait for a scheduled training session.
5. Training can focus on specific needs as revealed by built-in test.
Training Assessments
Exams
Discussion participations
Group Activities

Training Evaluations
- At the end of the training, trainees will be measured if they meet the specific
criterions.
- Results can vary to passed, needs further training or termination.