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MB460/MB470/MB480 How to remove Jammed Paper

MB460/MB470/MB480
How to remove Jammed Paper

Rev 1.0 2010-11-05

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Copyright 2010 Oki Data Corporation

MB460/MB470/MB480 How to remove Jammed Paper

CONTENTS
Paper Sensor Error Codes...................................................................................... 3
Clearing Paper Jams ............................................................................................ 4
In the Scanner ADF section............................................................................... 4
In the Printer section ....................................................................................... 5

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Copyright 2010 Oki Data Corporation

MB460/MB470/MB480 How to remove Jammed Paper

Paper Sensor Error Codes

CODE #

372
380
381
382
389
390
391
392
400

MESSAGE
OPEN REAR COVER
372:PAPER JAM
OPEN UPPER COVER
380:PAPER JAM
OPEN UPPER COVER
381: PAPER JAM
OPEN UPPER COVER
382: PAPER JAM
OPEN UPPER COVER
389: PAPER JAM
CHECK MP TRAY
390: PAPER JAM (MB470,
CHECK MANUAL
390: PAPER JAM (MB460)
OPEN UPPER COVER
391: PAPER JAM
OPEN UPPER COVER
392: PAPER JAM
OPEN UPPER COVER
400: PAPER SIZE ERROR

LOCATION
Misfeed from Duplex
Resist roller
Under the drum
Around the fuser unit
or Exit
Place which cannot be
identified
MP Tray (MB470, MB480)
Manual Tray (MB460)
Tray 1
Tray 2
Upper Cover

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Copyright 2010 Oki Data Corporation

MB460/MB470/MB480 How to remove Jammed Paper


3. If there is any paper trapped in the feed mechanism:
(a) Lift the feeder mechanism by the coloured tab.

Clearing Paper Jams


Provided that you follow the recommendations in this guide on use of print media,
and you keep the media in good condition prior to use, your MFP should give years
of reliable service. However, paper jams occasionally do occur, and this section
explains how to clear them quickly and simply.
Jams can occur due to paper misfeeding from a paper tray or at any point on the
paper path through the printer or scanner ADF. When a jam occurs, the MFP
immediately stops. If printing multiple pages (or copies), do not assume that, having
cleared an obvious sheet, others will not also be stopped somewhere along the path.
These must also be removed in order to clear the jam fully and restore normal
operation.

(b) Remove any paper from ADF mechanism.

In the Scanner ADF section


In the event of a paper jam, follow the procedures below to remove the paper:
1. Lift the ADF cover.

4. Lower the feeder mechanism and the ADF cover.

2. Remove any loose paper from the entry to the sheet feeder.

5. Press the Stop button to restore the scanning head to the correct position.

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Copyright 2010 Oki Data Corporation

MB460/MB470/MB480 How to remove Jammed Paper


4. Holding it by its top centre, lift the image drum, complete with its toner cartridge,
up and out of the printer.

In the Printer section


1. Lift the scanner.

5. Put the cartridge down gently onto a piece of paper to prevent toner from marking
your furniture and to avoid damaging the green drum surface.

CAUTION!
The green image drum surface at the base of the cartridge is very delicate
and light sensitive. Do not touch it and do not expose it to normal room
light for more than 5 minutes. If the drum unit needs to be out of the MFP
for longer than this, please wrap the cartridge inside a black plastic bag to
keep it away from light. Never expose the drum to direct sunlight or very
bright room lighting.

2. If a sheet is well advanced out of the top of the printer, simply grip it and pull
gently to draw it fully out. If it does not remove easily, do not use excessive force.
It can be removed from the rear later.
3. Press the cover release and open the MFPs top cover fully.

6. Remove any jammed sheets from the paper path.


(a)When the top edge of the paper can be found inside the printer:

(b)When the both side edge of the paper is firmly lodged in the registration roller
and the fuser unit:

WARNING!
If the printer has been powered on, the fuser area will be hot. This area is
clearly labeled. Do not touch it.

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Copyright 2010 Oki Data Corporation

MB460/MB470/MB480 How to remove Jammed Paper


If the sheet is low down in this area and difficult to remove, it is probably still
gripped by the fuser. In this case raise the top cover, reach around and press
down on the fuser pressure release lever.

(c)When the bottom edge of the paper can be found inside the printer:

10.If you are not using the rear exit tray, close it once paper has been removed from
this area.
11.Remove the Duplex Unit (1) and check for any paper in this area. Remove any
paper and replace the duplex unit.
7. Holding the complete assembly by its top centre, lower it into place in the MFP,
locating the pegs at each end into their slots in the sides of the MFP cavity.

12.Open the Multi Purpose Tray. Remove any paper that you find and then close the
tray.

8. Lower the top cover but do not press down to latch it closed yet. This will protect
the drums from excessive exposure to room lighting while you check the
remaining areas for jammed sheets.
9. Open the rear cover and check for a sheet of paper in the rear path area.
Pull out any sheets found in this area.

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Copyright 2010 Oki Data Corporation

MB460/MB470/MB480 How to remove Jammed Paper


13.Pull out the paper tray and remove any paper from the underside of the printer.
Ensure that all paper is stacked properly, is undamaged, and that the paper
guides are properly positioned against the edges of the paper stack. When
satisfied, replace the tray.

14.Close the top cover and press down firmly at both sides so that the cover latches
closed.
15.Gently lower the scanner.

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Copyright 2010 Oki Data Corporation

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