Bank Al-Habib Limited and Organizational

Behaviour

SUBMITTED BY
Ahmed Jan Dahri

Amanullah Mastoi

Roll # 15-MBA-03

Roll # 15-MBA-08
&
Muhammad Asghar Arain
Roll # 15-MBA-07

Assignment No. 01

SUBMITTED TO
Sir Mehran Ali Tunyo
Business Department

Shaheed Benazir Bhutto University Shaheed

Benazirabad

Acknowledgement
First of all thanks to Almighty Allah who gives us strength to complete this assignment. The
completion of this assignment could not have been possible without the participation and
assistance from the lecture and also every one of us over group. This assignment is a result of a
group of two people and makes Bank Al-Habib and organizational Behaviour contributions
are sincerely and gratefully acknowledged. Mr Mehran Ali Tunyo for let us understand the
concept and ways to interpret from real life situations, unlimited examples was given in order to
let us the understanding will among the topics in order to give us the chance to interpret it in the
form of Organizational Ideas regarding assignment. Next would be each of us to contribute the
complete this assignment thus their commitment. We have completed the task smoothly. We
would like to thanks those who helped us to complete this assignment.

INTRODUCTION & HISTORY OF BANK AL HABIB

1.1- Introduction of Habib family
The history of the House of Habib goes back to middle of the previous-tolast century when Ismail Ali of Jamnagar, India, set up a small utensil
factory in Bombay. His son Habib Ismail, born in 1878, founded the
House of Habib. Habib was very young when his father died, forcing him
to join the business of his uncle Cassum Mohammad, owner of Khoja
Mithabai Nathoo, merchant, and manufacturer of copper and brass
utensils. It was because of his association with Mithabai Nathoo that
Habib Ismail came to be known as Seth Habib Mitha.
DAWOOD HABIB

Habib and Sons was formed in the 1920s to trade in cotton, copper, oil seeds, gold bullion and other
commodities and to act as a merchant bank. This in turn led to the formation in 1941 of Habib Bank
Ltd. Bombay, as a public limited company.

1.2- Introduction of Habib groups of companies:

The Origin of what is now known as the Habib Group of companies can be traced to Habib Ismail, and
his association with the firm of Khoja Mithabani Nathoo, a leading metals dealer established in
Bombay in 1841. Habib joined the firm at the age of 13 for a monthly salary of Rs. 5. Through his
hard work and determination he became partner at the age of 18 and also became the president of the
Copper and Brass Merchants Association.
Habib sent his representative to Europe in 1912 and followed that up by establishing branch offices in
Genoa and Vienna. Simultaneously, he began business relationship with Japan and China importing
hosiery, yarn, glassware and cutlery and exporting cotton.
He started the firm "Habib & Sons" in 1921 and changed the family name to "Habib". His four sons
namely Ahmed Habib, Dawood Habib, Mohammed Ali Habib and Ghulam Ali Habib joined the
business. The firm expanded rapidly - banking remaining a core business.
This in turn led to the formation in 1941 of Habib Bank Ltd. Bombay, as a public limited company.
The bank was to become the flagship of the familys industrial and commercial ventures. Prior to the
creation of Pakistan the bank moved its head office to Karachi and played a vital role in providing the
basic banking and financial needs of this new country.
A network of branches and training centers were established in former East and West Pakistan.
When all banks in Pakistan were nationalized in 1974, Habib Bank was one of the largest commercial
banks in South Asia with 875 branches in Pakistan and 44 branches overseas, including 20 in the
United Kingdom.

1800
1920
1941
1942
1947
1967
1974
1982
1991

HABIB FAMILY STARTS BUSINESS IN BOMBAY, INDIA

HABIB & SONS ESTABLISHED IN BOMBAY
HABIB BANK LIMITED ESTABLISHED IN BOMBAY
HABIB INSURANCE COMPANY ESTABLISHED IN BOMBAY
HABIB FAMILY MIGRATES TO PAKISTAN MOVING HABIB BANK,
INSURANCE & OTHER BUSINESS
HABIB BANK AG ZURICH ESTABLISHED IN SWITZERLAND
HABIB BANK LIMITED NATIONALISED IN PAKISTAN. HABIB FAMILY
INVITED BY LATE SHAIKH RASHID TO ESTABLISH HABIB BANK AG
ZURICH BRANCHES IN DUBAI
HABIB FAMILY DECENTRALISES BUSINESS UNITS BETWEEN A
GROWING FAMILY
PAKISTAN GOVERNMENT INVITES DAWOOD HABIB GROUP TO
ESTABLISH "BANK AL HABIB" IN PAKISTAN

Habib Family's Business Units

BANKING & FINANCE;
Bank AL Habib
Habib sons Bank
Habib Overseas Bank
Habib African Bank
Habib Banking Corporation
Habib Investment Corp. (FZE)
Habib Capital Advisors Ltd

(Pakistan)
(UK & Switzerland)
(South Africa)
(Tanzania)
(Bahamas)
(UAE)
(BVI)

INSURANCE;
Habib Insurance Co.
Green shield Insurance Brokers

(Pakistan)
(UAE & Pakistan)

REA L ESTATE;
Habib Properties FZC
Green shield Developers
Green shield Real Estate Brokers
Gulf Properties International

(UAE)
(UAE)
(UAE)
(BVI)

OTHER;

Habib Sugar Mills

Habib & Sons

(Pakistan)
(Pakistan, UK & USA)

Habib Motor Company

Habib Foods
Habib IT

(Pakistan)
(Pakistan)
(Pakistan)

1.3- History of Habib group in Pakistan:

The House of Habib holds many distinctions in Pakistan's history. Habib Bank was shifted to
Pakistan on the personal bidding of Quaid-e-Azam Mohammad Ali Jinnah and came to the
aid of the nascent state "even before the Govt of Pakistan was ready to issue appropriate
government paper" with a Rs 80 million loan when the Reserve Bank of India failed to
deliver Pakistan share of Rs 750 million held by it. It is said that Mohammad Ali Habib gave
a blank cheque on Llyod Bank to the Quaid-e-Azam who wrote Rs 80 million in it. (An
article in Habib Bank Golden Jubilee Presentation and a letter to the Editor in daily Dawn,
September 11, 1991).

1.4- Introduction of Bank AL_HABIB:

Bank AL Habib was incorporated as a Public Limited Company in October 1991 and started its
operations in January 1992. It is a venture of the Habib Group, which owns 50% of the shares - 20 %
shares are owned bank AL Habib was incorporated as a Public Limited Company in October 1991 and

started its operations by NIT and 30% are owned by the general public. The bank operates in the
private sector, with 30 branches in the major cities of Pakistan, and has its principle office at Karachi.
It is a scheduled bank principally engaged in the businessof commercial banking with a network of
233 branches including a wholesale branch (in the Kingdom of Bahrain, a branch in Karachi Export
Processing Zone and four Islamic Banking branches. The Bank has invested in 66.67% shares of AL
Habib Capital Markets (Private) Limited.
The principal objective of the company is to engage in the business of equity, money market and
foreign exchange, brokerage, equity research and corporate financial advisory and consultancy
services. AL Habib Capital Markets (Private) Limited (the Company) was incorporated in Pakistan as
a (Private) Limited Company on 23 August 2005 under the Companies Ordinance, 1984 and started
operations from14 December 2005.AL Habib Financial Services Limited is a wholly owned subsidiary
of the Bank. The principal objective of the company is to engage in arranging / advising on financial
products and services. AL Habib Financial Services Limited was incorporated in Dubai on 05 March
2008.
Its commercial banking services also include acceptance and placement of funds in the interbank
market; purchase and sale of foreign currencies; trade information and research; remittances and
transfer of funds; purchase and sale of government securities; Sui gas bills collection; and MCB rupee
traveller cheque services.

1.5- Vision statement:

VISION
To be a quality financial service provider

maintaining the highest standards in

banking practices.

1.6- Mission statement:

MISSION
To be a strong and stable financial institution
offering innovative products and services while
contributing towards the National economic and
social development.

1.7- Hierarchy Of Bank Al-Habib:

President (CEO)
Senior Executive Vice President
Executive Vice Presiden
Senior Vice President
Vice President
Assistant Vice President
Officer Grade I, II, III

Clerical Staff

Non-Clerical Staff

Cashier

Guards

Typist

Messengers

Clerks & Assistants

1.8- Board of directors:

The Board of Directors of the Bank comprises of the following:
Name

Designation

Occupation

Mr. Ali Raza D.

Habib

Chairman

Businessman

Mr. Abbas D. Habib Managing

Banker
Director & Chief
Executive
Mr. Anwar Haji
Karim

Director

Industrialist

Mr. Shameem Ahmed Director

Former President, Askari Commercial Bank Ltd.

Mr. Murtaza H.
Habib

Industrialist

Director

Mr. Qumail R. Habib Executive

Director

Banker

Syed Mazhar Abbas Director

Former Banker

Mr. Shahid Ghaffar

Managing Director - NIT

Director

Mr. Safar Ali Lakhani Director

Former President, Soneri Bank Limited

Syed Hasan Ali

Bukhari

Former MD & CEO - Mackinnon Mackenzie & Co. of

Pakistan/
Corporate Advisor

Director

COMPANY PROFILE

Bank AL Habib Limited

Type

Founded
Headquarters

Industry

Private
KSE: BAHL
LSE: BAHLTFC
Karachi, 1991
Karachi, Pakistan
Banking,
Capital Markets,
Investment Banking

Products

Loans, Credit Cards, Savings, Consumer Banking etc...

Revenue

Rs 14261.4 million (2013)

Employees
Website

8200
www.bankalhabib.com

1.9- Management:
General Manager
Deputy General Manager
Assistant General Manager
Senior Chief Manager
Chief Manager
Senior Manager
MGR

Assistant Manager

Officer Grade I

Officer Grade II

Officer Grade III

Sub Officer

1.10- No of branches in Pakistan:

The Bank has a network 416 branches including 96 sub-branches, a wholesale branch in the kingdom
of Bahrain, a branch in Karachi Export processing zone and 17 Islamic banking branches. The bank
has branches / sub-branches / representative offices in the following cities:

Abbotabad
Bahawalpur
Chaksawari (A.K.)
Dadyal (A.K.)
Daharki
Darya Khan Mari
Daska
Dera Ghazi Khan
Feroza
Gambat
Gharo
Gujar Khan
Hafizabad
Hingorja
Islamabad
Joharabad
Karachi
Khairpur
Khanpur
Khushab
Lahore
Mandi Bahauddin
Mathanichangan Swabi
Mehrabpur
Mirpurkhas
Muridke
Naukot
Nooriabad
Pir Mahal
Qazi Ahmed
Rawalpindi
Sahiwal
Sanghar
Shahdadpur
Shikarpur
Sukkur
Tando Bagho
Thari Mirwah
Toba Tek Singh

Attock
Bhiria Road
Chakwal
Wah Cantt
Fazil Pur
Fateh Jang
Faisalabad
Feroze Watoan
Gawadar
Ghotki
Gujranwala
Hala
Hub
Jacobabad
Kamalia Sugar Mills (Kamalia)
Karkhana Bazar (Vehari)
Khanbela
Kharian
Kotla Arab Ali Khan
Lala Musa
Mansehra
Matli
Mian Channu
Moro
Muzaffargarh
Naushahro Feroze
Okara
Pull Kharan
Quetta
Rohaillan Wali
Sakrand
Sargodha
Shahpur Chakar
Sialkot
Tando Adam
Tando Muhammad Khan
Tharu Shah
Turbat

Badin
Burewala
Chenab Nagar
Dadu
Dinga
Zahir Pir
Wazirabad
Gaggo Mandi
Ghakhar
Gilgit
Gujrat
Haripur
Hyderabad
Jehlum
Kandhkot
Kasur
Khanewal
Khurrianwala
Kunri
Larkana
Mardan
Mehar
Mirpur (A.K.)
Multan
Narowal
Nawabshah
Peshawar
Qasba Gujrat
Rahim Yar Khan
Sadiqabad
Saleh Khana
Shahdadkot
Sheikhupura
Skardu
Tando Allahyar
Taxila
Tibba Sultanpur
Uch Sharif

Departments
Bank Al Habib limited has the following departments;

Customer services
Human resources department
Risk management
Audit department
Quality & services department

Product;
Product refers to goods and services you offer to your customers. Apart from the physical
product itself, there are elements associated with your product that customers may be attracted to.
Bank Al Habib have the various products which are given below in detail.
Consumer banking
Services

Investment
Islamic Banking
Commercial banking
Home remittances

Consumer banking;
i.
Auto loan:

Bank Al Habib APNI CAR- the car financing facility which gives you complete peace of mind
through convenient repayment plans.
ii.

Home loan;

Decent homes are difficult to purchase in todays ever changing world of real estate prices.
Safe and comfortable shelter is the prime necessity for each individual. So let bank Al Habib
with its home finance solution provide you with the means of buying, constructing your ideal
home.
iii.

Home buying;
Realize your dream with the Bank AL Habib Home Buying facility where you can own your
personal property. This scheme offers you to buy & own your dream home

iv.

Home construction;

Bank AL Habib will help you as our eligible customer to build the house of your dreams!
Eligibility Criteria
Pakistani National
- Salaried or Self Employed
- Minimum 23 to Maximum 60 Years Old
- Minimum Net Salary Rupees 20,000/=

v.

Home improvement;

For Bank AL Habib, eligible customers, who wish to renovate their homes to meet the
changing needs of their family?

Services:
i.

Online banking;

Bank AL Habib offers Online Banking Facility to its account holders at branches all over
Pakistan. Cash may be accepted at a branch for crediting accounts at another branch; Cheques
can be paid by a branch by debiting the customers account at another branch.
ii.

ATM cards;

Now your Bank AL Habib ATM Card is not just an ATM Card Its much more
Bank AL Habib is a founder member bank of 1 Link, the largest shared ATM network
countrywide, giving you 24-hour access to your account from any ATMs. This network will
keep on expanding to give you unmatched and most convenient services.

iii.

Debit cards;

Welcome to Cashless Transactions

In keeping with Bank AL Habib's tradition of bringing you the quality services, we now move
one step further, to add more convenience to your banking. Your Bank AL Habib ATM Card
can also work as a Debit Card at thousands of outlets and shops all over Pakistan, displaying
the ORIX Network logo for a maximum of 25000/= per day.
iv.

Telebanking;

Round the Clock Banking

Anywhere Anytime
Bank AL Habib, customer convenience comes first. After successfully launching FREE ATM
Cards and Online Banking. We now introduce yet another facility for all our customers.
AL Habib Telebanking Service is a fully automated telephone banking service that brings
banking at your fingertips, giving you instant access to the information you need. Now you
can have access to your account without going to the bank 24 hours a day, 7 days a week,
and 365 days a year absolutely free!

v.

Electronic funds transfer;

The Interbank and InterBank Funds Transfer IBFT is an electronic funds transfer EFT
facility added to the list of our existing ATM Card services. It is an automated solution for
bank to bank funds transfers which enable 1Link ATM Cardholders to avail real time funds
transfer facility from their account to any other account in Bank AL Habib (BAHL) or to any
3rd Party Account in BAHL or participating 1Link Switch Member Banks customer account
using their banks ATM.

vi.

Remittances;

Bank AL Habib Limited offers Funds Transfers in Pak Rupees (Inland Local Remittances) or
in Foreign Currencies, (Foreign Remittances) on request of customer.

vii.

Life insurance;

It gives us great pleasure to inform our valued customers that Bank AL Habib has arranged
"Absolutely Free" Insurance Cover to our existing saving accountholders.
viii.

Cash management;

To provide value added services and solutions is part of our mission statement. We understand
the complex requirements of corporate when it comes to effectively manage their
liquidity/cash flows. Our Cash Management suite of services/products is geared towards
addressing these business and operational complexities with the objective to streamline a
company's receivables and payables.

Investment:
1. Young savers account;
Young Pakistanis, Bank AL Habib has designed a new account especially for you,
your own Young Savers Account.

Features;
This is an account for Young Savers of up to 18 years.
Visit the nearest Bank AL Habib branch with your parent/guardian to open your
Young Savers Account. You can open an account with as little as Rs. 5/=

 Rate of return on Young Savers Account is expected to be well above the return on
normal savings accounts. Currently indicative rate of return on balances up to Rs.
500,000 is 10% P.A and for balances over Rs. 500,000 is 5% P.A, payable six monthly.
Young Savers Account will have Internet Banking facility and ATMDebit Card
available to your parent/guardian
Young Savers of 16 years and more will also be eligible to receive ATM Cards and
can withdraw money through ATMs, if specifically authorized by their
parents/guardians (certain conditions apply).
Until you the Young Savers are a minor, i.e., below 18 years, the account will be
operated by your parent/guardian. When you attain majority, the balance in the
account will be transferred to a new account which you will open and operate after
completing required formalities, including the concurrence of your parent/guardian.
Bank officers will also visit your school to help you open Young Savers Account and
collect your deposit.

2. PLs saving account and monthly profit plan;

Bank AL Habib offers Two Value Added Savings Accounts which are PLS Savings
Account and Monthly Profit Plan

Features;
PLs saving account:
Profit is paid out to your Account on six-monthly basis.
There is NO Minimum Balance requirement for PLS Savings Account.
The indicative Return Payable on "PLS Savings Account" deposits with effect from
July 01, 2008 is 5.00 % per annum.
Free Life and Disability Insurance cover for accountholders.
Monthly profit plan:
This plan adds to the earning ability of your PLS Savings Account with Bank AL
Habib.
Your profit is paid out / credited every month to your Account instead of six-monthly
as in case of PLS Savings Account.

 NO Special forms or applications, NO Minimum Balance requirement.

The indicative Return Payable on "Monthly Profit Plan" deposits with effect from July
01, 2008 is 5.00 % per annum.
Free Life and Disability Insurance cover for account holders

3. Treasurers call;
Corporate societies, trusts and even individuals have large funds which are generally
idle. Such funds can be put to this plan is open to Current Deposited Account. Access to such
funds requires only a 24 hour notice. Profit is calculated on a daily product basis and credited
to your Account monthly. The applicable rates for the Treasurer's Call Deposited Account,
effective January 1, 2005 are: work to earn handsome profits via the AL Habib Treasurer's
Account.

4. Growth certificates:
Bank AL Habib has now introduced 5 Years Growth Certificates for its customers
which are for a longer tenor at very attractive rates. Receipts may be issued on PLS Term
Deposit Receipts clearly marked 5 Years Growth Certificates.

5. Super saving account;

Bank AL Habib has introduced Super Saving account to meet your needs.

Features of Super Saving Account.

Profit is paid to your account on a quarterly basis.
Minimum Deposit in the Account must be 500,000 or above.
6. Her mah Munafa Amdani main izaffa:
AL Habib Mahana Munafa Account
High Returns Reliable and Convenient

7. Senior citizen account;

High Returns Reliable and Convenient

In case of a joint account the Senior Citizen will be the primary account holder and other joint
account holders must be between 18 and 60 years of age.

Profit will be paid on the first working day of the next month

Up to 90% financing allowed against deposit..

The indicative return payable on "Senior Citizen's Account" deposit effective November 01,
2008 is 11% per annum.

Free ATM Card.

Profit may be drawn through Cheque or ATM from any branch of Bank AL Habib.

Profit is subject to Zakat, Withholding Tax and other Government Levies unless exempted.

Islamic banking:
1. Deposit schemes;

Bank AL Habib Limited, Islamic Banking Branch, invites participation in the following
deposit schemes:

AL Habib Current Accounts

AL Habib Saving Accounts

AL Habib Term Deposits

2. Islamic financing;

We also offer Islamic Finance for Individual / Traders / Industries, etc. These finances are offered in
the following forms:

Murabaha Finance

Ijarah Finance (Leasing)

Diminishing Musharakah Finance

3. Declaration of profit;

Declaration of Profit on various Deposits for the Quarter ended March 31, 2009

Commercial banking:
We offer a full range of banking services which include:
Current and deposit accounts for corporate and individual clients.
Foreign currency accounts.
Finance through loans, and other credit facilities to the corporate, private and public
sectors.

 Short term finance of foreign trade through Letters of Credit and negotiation of Bills
of Exchange.
Issuance of Guarantees, Bid Bonds, Performance Bonds etc.
Acceptance and placement of funds in the inter-bank market.
Purchase and sale of foreign currencies.
Trade information and research.
Remittances and transfer of funds.
Sui Gas Bills Collection on Direct Debit basis.
MCB Rupee Traveller cheque.

Home Remittance:

Bank AL Habib Limited will encourage all remitters to open account for the beneficiaries in Pakistan
at any BAHL branch to avail following services absolutely free of charge:

No minimum balance required to open and maintain a Savings account

Same day value for remittances received before 1300 Hrs PST for deposit in the remitter/
beneficiarys BAHL account.

ATM/Debit Card accepted at over 6000 merchants and 2000 ATMs across Pakistan.

Free Life Insurance cover for up to PKR 1 million, subject to prevailing terms and conditions
for PKR Savings account holders.

Issuance of Pay Order or Demand Draft.

Direct Debit and Standing Instructions for frequent payments from accounts

Competitive exchange rates for FCY transactions or transfer from US$ account to PKR
account.

Net Banking for round the clock internet banking services from anywhere at any time for
balance inquiry, statement of account and funds transfer etc.

24X7 Call Centre and Telebanking services.

Role of Department
In the Assignment the task is to choose any department from Bank Al-Habib as
we already mention above and discuss on that as we have chosen a department
which is described below.
Operations/ Customer Service Department
Major basic function of every bank is accepting deposits from public and
lending to needy sector-manufacturing, trading, agriculture & implement social
schemes of the Govt. customer service. For this purpose, Banks open many
branches to widen their network to ensure delivery of quality, best customer
service to suit the needs of its valued customers so that their reach is wider and
develop their business operations. Banks have varied products to suit to
different segments of the society - Senior citizens, Women, Child, and Student
etc.
Visit
As we visited Bank Al-Habib for analysing the environment of bank, when we
entered in the bank that every employee of bank was busy so we met with Hyder
Iqbal Grade II clearing Officer, who cooperated with us. We asked some
questions about Duties of employees regarding their designation, bank
environment, behaviour, culture, attitude, Job Satisfaction, Employees Salary,
Work Load, Productivity, and Turnover etc...
Bank Environment
As usually in Pakistan, no one was there to welcome the customer. In foreign
culture of every bank is to welcome every customer, this is the way to make
strong customer relationship, but as we analysed as normal banking the

environment of bank was well and every employee cooperating with customer to
facilitate.
Bank Culture
Bank Al-Habib offered their employees at least three bonuses in a year. Which
only discussed with that officer.

Job Satisfaction
As I have observed and discussion with other employees of Bank Al-Habib from
various cities on Bank Discussion Forum on the internet, they shared
information that they are not satisfied with their job because of salary. Most of
employees thinks that Bank Al-Habib is the place where you can learn
everything.
Job Security
Bank employees thinks that Bank Al-Habib Provide them job security. But they
couldnt be explain how or compare to other competitors.
Attitude
All employees looking honest with their work, I have spent about much time in
the bank and I observed when the workload being increased and be frustrated
and change may occur in their attitude.
Turnover
Turnover rate is low instead of low salary, overload I think main issue is
management cooperation or behaviour.
Workload
When I have asked question about workload his views were that everyone has
equal workload but I observed that operational manager has more workload than
others because he deals external and internal problems and good communication
with customers.

Bank Designations
Bank Al-Habib Nawabshah main Branch has some designations according to the
information by Hyder Iqbal Grade II clearing officer which are given below:

Branch Manager
Operational Manager
Teller / Cashier
Remittance Officer
Clearing Officer
Accounting Officer

Only these designations were informed to us. Further Defined duties of

employees as per their designations or Job Description.
1. Branch Manager
Branch Manager to assign and direct all work performed in the branch and
to supervise all areas of operation. You will manage staff, foster a positive
environment and ensure customer satisfaction and proper branch
operation. The successful candidate will have a hands-on approach and
will be committed to the expansion and success of the business by
implementing strategies that increase productivity and enable sales targets
achievement.
Responsibilities
Direct all operational aspects including distribution operations, customer
service, human resources, administration and sales


Assess local market conditions and identify current and prospective sales
opportunities

Meet goals and metrics

Manage budget and allocate funds appropriately

Address customer and employee satisfaction issues promptly

Network to improve the presence and reputation of the branch and

company

2. Operations Manager
A banking operations manager helps establish, maintain, and facilitate a
financial institutions method of doing business. The operations manager
likely oversees all transaction reports and ensures that a high degree of
accuracy is maintained by the bank.
Responsibilities
Track and monitor daily workload to ensure client and operations
expectations are met.
Provide staff direction in analyzing and resolving escalated operational
problems.
Establish work flows, practices and standards to ensure that ongoing
support is provided for operations.
3. Teller / Cashier
The job of cashier includes many things and it is job of accuracy. They have
to interact with customer on daily basis for solving queries, handling money
etc.
Responsibilities
Cashing cheques

Checking statements
Processing payments
Making money transfers
Updating account details

4. Remittance Officer
Remittance officer is one who carries cash / fund / gold from head-office
to branches and vice-versa. It involves big risk (of getting robbed /
attacked) by robbers or may be losing the money / gold while travelling.

Responsibilities
To process inward and outward remittances ensuring all commission
and charges are properly accounted for

Handle all remittance investigations to ensure they are timely handled

and resolved
Process local and foreign cheque clearing
Check all dealing confirmations for correctness against details on
dealing tickets
Handle and support treasury settlements
Follow up on any trade discrepancies
5. Clearing Officer
The Clearing Officer will be responsible for the daily support to the front
office in processing of transactions related to Inward & Outward Clearing.
Responsibilities

To ensure risk free handling and prompt processing of clearing cheques

covering:
Inward and Outward clearing cheques and Settlement
Nigerian Electronics Funds Transfer

All Cheque returns

To coordinate operational risks for the clearing unit as the Responsible
Person.
6. Accounting Officer
The accounts officer is responsible for ensuring timely payment of loans,
grants and bills. He presides over the monitoring and processing of
payments and expenditure. He also prepares and monitors the
organizations payroll system.

CONCLUSION
From the above in formation we are concluded that Bank Al Habib due very well in the market. They
used the good strategies for accomplish of the organization goals and objective. Bank Al Habib met
their budget in the year very effectively, increase the branches in Pakistan major cities, and increase
the ATMs network. They used the strategy sales promotion for the promotion for the promotion of
their product in the market, introduced the new product in the market like youngers savers account
and etc.
They used the frontal attack in the market for the promotion of their business in the market like other
banks in the Pakistan. They are politically strong because they have no account of that kind that is
effected by the politically instability in the country. They are to much aware in giving the credit facility
to the customer. Due to this the bad debts ratio of the bank is to much low 0.05%.
They are also due the work socially for the country for the promotion of the organization in the
Pakistan society. Bank Al Habib has the good position in liquidity because they have the C.A ratio
20% of total deposits.
Bank Al Habib is mostly emphasis on the financing and deposits that is the better for the effective
work of the organization. They are poor in the IT department but they are solving this problem in last
year by installing a new system of IT, and also train their employees hire the skilled employees for the
IT sector. By this performance of the IT sector of the Bank Al Habib is too much improved.

SUGGESTION
They do the well but there is still need to improve the business operations.
They should improve the marketing department for the promotion and the better result for the
organization
They should used the electronic media frequently for targeting the higher class of the
customers
They should sponsor the events in Pakistan and also in the world for the promotion of the

business.
Bank Al Habib should become quick to give loans and cards.
Make Easy procedure for applying for a credit card
Give more incentives like bonuses overtime pay etc.
Make strong Self Marketing Department.

BIBLIOGRAPHY

We took the information from the following sources;

Google
Scribd
Wikipedia
Investopedia.
Print media
TV adds