25thCohort1stPractiaclcoaching21Mar,TeamBSirisaSaengchai(Sirisa@live.

com,BM+66894821445)
ActingasFacilitatorandObserver

Fromtheconversation,thereare3keyareastobeclarified;
1)Clientstopicontheconversation.Staffsturnoverratewasfoundascurrentsituationoftheclientsbusiness.
2)ClientsgoalfortheTopics.Aftertheconversationstart,thegoalhasbecomeMDsmanagerialskilldevelopment.
3)Clientsgoalfortheconversation.Alongtheconversation,anappropriateapproachfordealingwithsensitivityofthe
MDforimprovingherselfandforsolvingtheproblemwasfinallydefinedfortheaimandnextaction.
Frommypointofview,objectiveofthisconversationwasnotyetactuallysetoutatthestartoftheconversation.
Accordingtotheclientspointofview,asPointA,Turnoverseemedakeytopic,andtheMDwasconsideredtobeacause
ofthisissue.Therefore,theclienthasemphasizedontheMDsoutlook.
WithouttheclarifiedpointB,theconversationhadbeenleadedbythecoachsconsultationuntilthefinalsolution.Bythis,
thequestionhadconductedandledtheclientsthoughttoMDssensitivityandsolutionofgetting3rdparty.
Fromthestart,Iwouldbeinitiallycuriousmoreabout1)factofTurnover2)MDsinsight3)MDsadviceinordertoexplore
clientsfactfindingandbetterunderstandingthecauseofTurnoverandMDssensitivity.Oncethecurrentsituationis
defined,Iwouldexploreclientsreactionandplanofproblemsolving,aswellashisapproachtotheMDforturnover
solution.Afterallclarificationsandoptions,myquestionoftheactionplanwouldberaisedup
Fromthetaperecording,theconversationhadgearedtoconsultation80%,Counseling10%andCoaching10%,alsofor
primaryintentionis70%ofTelling,20%ofSeekingand10%ofThinkingforprocessingthecontent.ThePresenceonthis
coachingprocesscanbestillimprovedthroughthecoachsmorecontentinquiry.
Generally,thecoachingenvironmentseemssmooth,goingalongthesamemoodandtoneofvoice.
Tosumup,theACCCoachingframeworkhasbeenimplementedthroughtheconversationofclientsofAwarenessof
Turnoverproblemasacurrentsituation,ClarityofMDsmanagerialskilldevelopmentasanoutcomeandChoiceofthe
extendedresourcesas3rdpartyfortheaction.
Moreover,myspecificinputandanalysiswouldbedisplayedasthefollows;
Persons
Coach
Coachee
Coach

Coachee

Coach

Conversationontaperecording
HiKhunChaiyooth,Howareyoudoing?
Hifine,quiteabusyday.
Yes,itsabusyday.OkIthinkwearegoingto
coachingsession.Whatwouldyouliketowork
ontodayconversation?
Yeh,Fortoday,Ihavespecificproblemabout..
Isetupmyowncompany.IhireaMDtoin
chargeofthebusiness.
Sheislady,shehassomeoftheproblemto
managehersubordinate.
Mycompanyhavebeenopenedfor3years
ago.
Rightnowwehaveturnoverproblems,we
have6generations,employeesbynow.
MyCompanyisnotbig,hasonly25
employees.Theemployeecomesinandquit.
Ithappensinthepast2yearsbvnow.
Ok,Ihearfromyouthatyourcompanywere
setup,hashiredoneMDandhasTurnover
problem,AmIcorrect?

Coachee 02.15Yesthatsright.Itseemsthatsomehow

Myanalysis

MyquestionasaCoach

Theissueformeisturnover

problem.Andpartoftheproblemis
MDmanagerialskill.

Butthehiddenissuesformy
curiositymayincludeexperienceand
sizeofthecompanyaswellasthe
Ownerspolicy.

Thisquestionhadlimitedthescope
oftopicforclientratherthan
exploredthefactofclientsworrying
andcourseoftheproblem.
Theanswermightbeledbythe

Whatisactuallyyour
mostconcernwhichwill
beourcoachingtopics
today?
Thismightbedifferent

25thCohort1stPractiaclcoaching21Mar,TeamBSirisaSaengchai(Sirisa@live.com,BM+66894821445)
ActingasFacilitatorandObserver

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theMDisnotreallystrongtomanageher
subordinate.
02.25Ahhaa,Bytheendofthisconversation,
whatwouldberesultthatyouwouldliketo
takewithme,bytheendofthisconversation?
Astheownerofthecompany,Iwouldliketo
havesomeapproachinordertodiscusswith
MDaboutthisproblem,turnoverproblemand
herproblem.Sothat,Icanadviseherhowto
solvetheproblemandhowtomaintainthe
employeefor12yearsinsteadof6to9
months..somethingslikethat
Ok,Youwouldliketohaveapproachtotalkto
theMDregardingTurnoverratioinyour
company,AmIcorrect?
Yes

CanyouTellmeaalitbitmore,howthisMDis
reallyimportantinyourcompany?

question.

answer.

Fromthisxxxtopics,
whatdoyouexpectasan
outcomefromour
coachingsessiontoday?

Thequestionalwaysemphasizeson
theproblemratherthanexplorethe
possibilities.

Forme,importanceoftheMDisnot
significantforthisstepof
conversation.Iwouldpreferto
3:40
focusandclarifyontheclientskey
AsImentionthatIopenupthecompanyand
issuetoapproachMDforsolving
hiretheMDandletherfullyinchargeof
theturnoverproblem.
runningthbusiness.So,sheistheonewhorun

thebusinessactually.Iwasplayingthe
Moreover,thefactofproblemis
supportiveroletothecompanyonly.
Turnover,buttheMDsmis

managerialskillisnotyetindeed
IntermofHiringpeople,growingthem
clarified.Theclientjustjudgedand
Iletherdobyherself.
assumedtheMDiscauseofthis

problemandwillapproachherasit
Itseemsthatitworksatthefirsttime,other
isherproblem.
that.

Fromhisconversation,causesofthe
Thefirsttimewhenshehiresnewsubordinate,
Turnoverisnotyetexplored.
everythingseemsgoodshehasveryplease

withtheemployee,andhaveverygood
InsteadofapproachingtheMDfor
messageaboutemployee.
herinappropriateperformance,it
Somehowwhentimegoonforaround69
mightbebettertosmooth
months,thesituationseemstobeanother
conversationbyreleasingMDs
side,soundstobealotofproblematlast
stressful,relievingherfrustration,
employeegivearesignation.itskeeping
obtainingheradviceofsolutionand
againandagain.ThatssomethingIjustwould
presentingtheclients
likehertoreallyfixitoutwhatsreally
supportiveness.
problem?

Then,thesensitivitymightnotbe
BecauseofourcompanyisJustlikeconsulting
mostconcern,butthecoreissueand
company,werelyonthepeople,sothatwe
solutionofturnoveris.
candeliversolutiontotheclient
Beengoingthroughthecoaching
Umhuem,KhunChaiyooth,Iamalitbit
process,thequestionisjustnowto
curiousaboutwhatistheproblemthatyou
explorethecauseofproblem
canseewhereistherootcourseofthis
Turnoverwhileatthismoment
problemwiththehighturnoverrate?
MDsmismanagerialskillhas
alreadybeenconfirmedonthe
conversation.Itwouldbedifficultby

Seemsyoualreadyhave
inmindyouradvicesfor
theMD,howwouldyou
liketostartthis?(To
allowtheclientimagine
beforeansweringthe
question.)
Whatdoyouexpect
fromherfirstresponse?
Iftheclientsanswer
showsnegative,thenmy
nextquestionwouldbe
exploringpossibilitiesfor
hisbetterapproaches.

Iftheclientsanswers
showpositive,thenIwill
becuriousfornextstep
ofhismessage,planand
activityinhis
conversation/approach
withtheMD.

Howdideachturnover
caseactuallyhappen?

(Iwouldbemorecurious
indetailoftheturnover
inordertoexploreand
deepentheclients

25thCohort1stPractiaclcoaching21Mar,TeamBSirisaSaengchai(Sirisa@live.com,BM+66894821445)
ActingasFacilitatorandObserver

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05:53
ThatsIreallygetintorelationshipbetween
MDandhersubordinatebutIcanobserve
Somekindthatatfirstwhenshehirenew
people,shehasallgoodsideofthepeople,
shedidntlookatsomepositiveornegative
side.Iusedtotellherthateverybodyisno
perfect.everybodyhasbothstrengthand
weakness.,
GoodforustoFirstfocusonstrengthandtake
careoftheweakness,sopeoplecangrowwith
thecompany.Whentimegoesbyshecannot
manageweakpointofthepeople.
Attheendtheyjustquitfromthejob.
Frommyobservation,everytimewehavebig
job,forexamplewecreatearrangebigevent
inhotelforclient.Afterthen,peoplequite.
Theyquitafterthebigevent.
Istilldontknowhowtofixoutortalktoher
MaybetoreallymotivateherHowtofind
reallyproblem.BecauseThisproblemhappens
manytimes
Umhum,Imalittlebitcuriousthatyouhave
everhadanychancetotalktoyourMDyet?
NormallyIhaveadiscussionwithherevery
weekmoreforbusinessmatter.Forthis
problemIusedtomentiontoher1time,butit
seemsalotofsensitiveissueforher.AsI
mentionMDisyounglady,somehowwhenI
starttodiscusswithher,shewillhaveverybad
reaction,soIjuststoptalkingtoher.
Isee,Iheardawordlikesensitivity.Canyou
helpmeclarifywhatthismeantoyou.

9;12
Imnotquitesureaboutthis.
Butmaybesomehowalloftheyounglady
maybehavethatkindofreaction

WhatIwouldliketotalktoherisonly
straighttalkthatweneedtobegoinonorto
growthebusiness

Anyway,shehastofindthewaytofixthis
problem.
Wehavethisturnaroundproblem.Wecan
notjustonlyblameemployeeforherproblem
orfamilyproblem.Ithinkthisisexcuse
becausemostofthetimeemployeemayhave
excusefamilyproblem.Thentheyhavetosplit.

Ithashappenedmanytime.

nowtoswitchclientsmindto
exploreotherpossibilitiesofroot
causes.

Moreover,theclientseemshaveall
ideaforconversationwithout
knowingtheMDspointsofviewand
realhappensorsituation.

Allheinformedisonlyhispointof
viewandthehappenwithoutdetail.

thoughtofsituation
analysis,employee
benefit,company
activities,locationand
managementattitude,
etc.)

Thismakemecuriousabouthistype,
moodandattitudetohisprevious
conversationwithMD.

Forme,Iwouldexplorehis
experienceandlearningofhis
previousconversationinorderto
improvehisapproachinthefuture.
Withoutanyfactseekingorfinding,
seemsthathejudgedandbelieved
theMDiscauseoftheproblem.

Furthermore,theMDssensitivity
hasbecomeanobstacleofthis
solution.

Iwouldbeindeedcuriouswhatcan
beoptionsofproblemsolving,
besidetheMD.

Specifically,whatonyour
previousconversation
madehershowingbad
reaction?

25thCohort1stPractiaclcoaching21Mar,TeamBSirisaSaengchai(Sirisa@live.com,BM+66894821445)
ActingasFacilitatorandObserver

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SomehowtheproblemisaroundhowMD
manageherpeople.

AsatIobservethesituationhappensjustonly
afterthebigevent.

IthinkIhavetoletherhastofindherproblem
ratherthancommandtoher.HowIcan
motivateherthinkingaround

Internallytheproblemissomehow..ifShecan
makeselfassessmentwhatistheweakpoint
forherasaleaderandtrytoimprovethe
situation
Inthiskindofproblem,isthereanyexample
Haveyoueverhavethisbefore.?
11:35
InthepastIusetomanagelargeteamabout
200people.

Ifindmysubordinatehasalotofleadership
problem.

WhenIworkwiththebigcompany,itseasy
formetomanage.

Sometimesomepeoplehasweakpoint,Ican
talktothemorswitchjoborasksomebody
elsetohelpinordertodevelopleadership
style.

ThebettertoolwhenIworkwithabig
company.

Butthis,mycompanyisverysmall.Ihaveto
workitouttoMDdirectly.

Formeitsquiteoffloadbecauseofsensitive
issuecomingin.Icannotjustonlytalktoher
directly.
Ok,Isee.Ifthereisnosensitiveissue,how
wouldyouliketoapproachtothislady?

Fromthisanswer,Iwouldexplore
moreonhisidea,possibilitiesand
toolstodevelopMDsmanagerial
skillandteamcommunicationwhich
mightfacilitatehiswarm
conversationandkindapproachto
theMD.

Aswell,thismighthelphimto
explorepositiveelementratherthan
tofocusonMDsinexperience,
sensitivityandmistake.

Iwouldnotemphasizeandnotconfirmthatsensitivitybecauseit
isactuallyneitherproblemnorcauseofproblem,norsolution
andnorgoalofconversation.
Ifthereisnosensitivityissue.Iwoudonlytalk Moretheclienttalksabout

toherdirectly,Sheaskheranalysherself.
sensitivity,lesschanceforother
Wecannotthinktheproblemisnotemployee. option.
Theproblemhasprovedmanytimesalready.
Shehastoanalyzeherselfwhatistheweak
pointandreallyprobetheissue
Soshecanfocusonebyoneratherthanevery
waysthingatthesametime.
IwouldsayItsnotaproblem,onlyifshecan
understandherownproblemorprioritizethe
problem.Theproblemshouldbeeasilysolved.
Ourcompanyisjustanewtypeofcompany.
Maybealotofchanceforustofindgood

25thCohort1stPractiaclcoaching21Mar,TeamBSirisaSaengchai(Sirisa@live.com,BM+66894821445)
ActingasFacilitatorandObserver

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employee.

Canyouconfirmmeagainwhatispreventing
youtalkingtoherdirectly?

Thatissensitiveissueforyounglady,totalk
aboutherproblem.Franklyspeakingshewill
cry.
Umhic,Isthereanylinkbetweentalking
directlywiththissensitivityorcouldbe
someonecanmanagethisissue?
Yeh,Itsgoodideatohavesomeoneelseto
talkbecauseitisakindofproblemthatwhen
happentoyourselfyoucannotsolveby
yourself.

MybeSomeoneorthirdpartycominginand
helpheranalyzefromotherpointsofview,
maybecoachingstylelikethis,maybegood.
16.10
Iheardsomethingaboutthirdpartytosolve
thisissue,right?
Yes
Inyourownidea,ifyouwouldliketosolve
thisissuenow,whatyouthinkyoucandofirst
orimmediately,
Youmeanbymyself?
Fromyourowninitiative,whateversomething
inyourmindthatyouderivefromthe3rd
party,thatyoucanthinkforfurthermovement
tosolvethisissue.?
17:00
Okrightnow,itiseasydoingforthebusiness.
MaybearoundafterSongkran,thatmaybea
goodtimeItalktoher.

Andmayintroducetoherthatisnotabig
issuemanynewmanagershasthisproblem.

Anywayshehastofindawaytosolvethis
Ifthisisprolongwillhurtthebusinessison
rightnow.

Maybeaftersonkrangthatwillbegoodtime

Iheardthataftersongkranyoumightstart
talkingtoheraboutcoaching?
Yes
Whatspecificallyyoumightthinkhowtodo?
18.15MaybeIfindsomebodywithcoaching
skillandtalktotheMD,expressmyconcern,

Fromyourmessage,you
actuallywishtheMDto
understandherproblem,
andprioritizethem,How
doyouthinkforherto
learnthis?

Thisisconsulting.

Seemsthatyouknowher
thought,pleasedescribein
detail?
(Here,Iwanttheclientto
Iamcuriousabouthisfactfacing
standontheMDsplace
andanyresponsesexpectedfrom
andtoresponsewhenhe
himatdiscussionwithMD.
hadconversationwithher
Nofactmightbebarrierforhis
lasttime.Fromthis,hecan
othersolution.Hisselfclarifying
forchoiceofsolutionmightbealso improveandbe
encouragedforhisnext
neededfromcoaching.
approachtoher.)
Howwouldyouexpectthe
Thisquestionseemslikesales
closing.Iwouldmoreexplorewhat conversationbeprocessed
fromyourselforfrom
wouldbeobstacleofhisdirect
otherassistantsasthe3rd
expressiontotheMD.
party?

Atthisstep,Iwouldemphasizeon
hisowninitiativeandchoices
ratherthanfixedwithoutsource,
inorderforhimtoinitiallywell
analyzecauseofproblem,solution
projectionandappropriate
approachtotheMD.

Theoptionof3rdpartyshallbe
comeupbyhisowninitiation.
Then,expectedoutcomeand
actionplanhastobemore
clarified.

Thequestionisleadingtohis
action.

Whendoexactlyyouwish
theMDtoreceiveyour
messageandtofind
solutionoftheturnover?

25thCohort1stPractiaclcoaching21Mar,TeamBSirisaSaengchai(Sirisa@live.com,BM+66894821445)
ActingasFacilitatorandObserver

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thewayofissuerightnow.WeneedTofixit
Imayintroduceherthatthereissomebetter
way,otherwaysothercompany.Andifshe
acceptinthat,thenwecanundertake.
Whatshouldbeanoutcomefromintroducing
coachingtoherthatyouwouldliketosee?
19.12Iftheproblemhasbeensolveby
herselfShewillgrowtobebettermanager
thatwillbeheroutcomeforherselfandalso
forcompany.
Sheisstillyoungandhavealotoftimemany
yearstoworkonit,ifshecansolveitnowshe
cangrowfurtherthatisbetterorWinwin
positionforeverybody.Employeewudbe
happy.IwillbehappyandShewillbemore
happyalsotosolvepeopleissue
AsIhearsofromyou..Ithinksofaryouhave
someideathatafterSongkranyouwilltalkto
herorfindsomeoneandexpectherbecomea
goodmanager?
Yes
Doyouhappywiththisapproach?
Yes,Ithinkthatisthebetterwaytosolvethis
problem.
Ok,ithinkyoumighthavesomeansweror
resultfromdiscussiontoday.Ifyouarehappy,
Imhappytoo.

Thankyouverymuch
Thankyou

Thequestionisleadingtosolution.

Howandwhatoutcome
willyouexpecttoseeafter
theMDsreceivingor
gettingyourmessage?

Everythingseem
envisioned,howisyour
planandhowtostartit?

Howdoyouactuallyfeel
withthisplanand
expectedresult?