Professional Documents
Culture Documents
to a particular level. For example, with less than two inches of standing water, slow
speeds of trains further, such as 5 mph. Van Dyke, Heilig, 2 wks
5. Develop controller high water evaluation checklist. Van Dyke, 2 wks
6. Assess communication protocols and procedures between Transportation and
Maintenance of Way, and implement changes. Van
Dyke/Jackson/Kindig/Blair/Allison, 2 wks
7. Maximize flexibility in staffing deployment during an emergency event. Jackson, 2
wks
8. Arrange for on-call emergency pumping services (contractors). Wilkinson, 2 wks
9. Follow-up with City of Portland regarding emergency response/maintenance
concerns. Jackson, 2 wks
10. Integrate the use of technology into SOP, such as sending cell phone photos and
video to the Command Center and Field Operations management to better
understand operating conditions. Van Dyke, 4 wks
11. Enlist outside expertise team to assess and conduct a review of our Operations
Command Center structure to improve communications, response and incorporate
industry best practices (additional detail below). Nelson/Lomax/Vinci, 2 wks
12. Review radio communications protocols to improve information between operators
and controllers. Nelson/Van Dyke, 2 wks
Longer-Term Action Items
With the help of outside expertise, the General Managers office will have oversight of
the actions listed below. While a complete assessment is expected to take three to four
months, interim reports and action items will be issued as they are completed.
1. Assessment and review of the Operations Command Center structure, i.e.
procedures, response and recovery, accountabilities, and initial and refresher
training for controllers, etc.
2. Assessment of initial and refresher training for rail operators, to include
communication protocols, operating rules and procedures.
3. Assessment of field operations management structure, deployment, activities and
duties, communication protocols, response and recovery, and accountabilities.