Professional Documents
Culture Documents
Citizens Charter
Revised 2013
Citizens Charter
Contents
1
Contents
14
17
Frontline Services
Fees
Issuance of Certification,
Authentication and Verification
(CAV) of Academic Records
for Private and Locally Funded
Colleges and Universities
Free of Charge
Issuance of Certificate of
Eligibility to take Bar
Examination (C2)
Application for
Government Authority
(Permit and Recognition)
Forms
CAV Application Form
Office in
Charge
Abroad: 10 -15
working days
CHEDRO NCR
2/F HEDC Building
Local: 5 working
days
CHEDRO IV - A
2/F Unit 3 HEDC Building
CHEDRO IV B
2/F HEDC Building
Php 80.00
School Bond:
Php 6,000
C2 Application Form
GPR Form
Application Fee:
Php 4,000 per
program
Student Financial
Assistance Programs
(STuFAPs)
Duration of
Process
Free of Charge
5 working days
(depending on the
volume of
applications
received, the
number of
processing days
may be exceeded)
Permit/Recognition
shall be issued one
(1) month prior to
the opening of
school year
CHEDRO NCR
2/F HEDC Building
CHEDRO IV - A
2/F Unit 3 HEDC Building
CHEDRO IV B
2/F HEDC Building
CHEDRO NCR
2/F HEDC Building
CHEDRO IV - A
2/F Unit 3 HEDC Building
CHEDRO IV B
2/F HEDC Building
CHEDRO NCR
2/F HEDC Building
CHEDRO IV - A
2/F Unit 3 HEDC Building
CHEDRO IV B
2/F HEDC Building
CHEDRO NCR
2/F HEDC Building
Scholarship Application
Form
CHEDRO IV - A
2/F Unit 3 HEDC Building
CHEDRO IV B
2/F HEDC Building
Free of Charge
ETEEAP Application
Form for Individual
CHEDRO NCR
2/F HEDC Building
CHEDRO IV - A
2/F Unit 3 HEDC Building
CHEDRO IV B
2/F HEDC Building
Applicant/Client
Step
Agency Action
Office/Person in
Charge
Location of
Office
Duration of
Activity
(under normal
condition per
transaction)
Submits required
documents
Proceeds to the
Cashier for
payment of CAV
Fee
Receiving Staff
CHEDRO
Administrative Division
2 minutes per
application
Cashier/Cash Clerk
CHEDRO
Administrative Division
2 minutes
No.
Applicant/Client
Step
Agency Action
Office/Person in
Charge
Location of
Office
Duration of
Activity
(under normal
condition per
transaction)
Submits
accomplished
form and OR.
Receives claim
stub
Receiving Staff
CHEDRO
Administrative Division
5 minutes
Staff - in-charge
CHEDRO
Administrative Division
20 minutes
Releasing Staff
CHEDRO
Administrative Division
3 minutes
Staff-In-Charge
CHEDRO
Administrative Division
30 minutes
END OF TRANSACTION
References:
CHED Memorandum Order 14, s 2007: Authentication of School Documents per Executive Order Number 582 and
expanding the coverage of Higher Education Graduates Database as basis for Preliminary Authentication of
School Documents
Memorandum from the Chairperson dated January 16, 2002: CHED Policies on Issuance of Certification, Authentication
and Verification (CAV)
CHED-NCR Memorandum No. 3, s. 2000: New Procedures and Guidelines in the Delivery of Student Services
(For CHED NCR Only)
Applicant/Client
Step
Agency Action
Office/Person in
Charge
Location of
Office
Duration of
Activity
(under normal
condition per
transaction)
Submits
application
Receiving Staff
In-Charge
Records Officer
Supervisor-in-Charge
of the Program
CHEDRO
Administrative Division
1 minute per
application
CHEDRO
Administrative Division
5 minutes
CHEDRO
Administrative Division
3 hours per 10
students in one
application form
CHEDRO
Technical Division
1 hour per 10
students in one
application form
No.
Applicant/Client
Step
Agency Action
Office/Person in
Charge
Location of
Office
Duration of
Activity
(under normal
condition per
transaction)
In-Charge
CHEDRO
Administrative Division
10 minutes
Chief Education
Program Specialist
CHEDRO
Technical Division
5-10 minutes
Regional Director
Office of the
Director IV
Records Officer
CHEDRO
Administrative Division
Receives the
approved
application
5 minutes
END OF TRANSACTION
References:
CHED Memorandum Order 21, s 2003: Grand of Autonomy and Deregulated Status to Selected Higher Education
Institutions with Benefits Accruing Thereto.
CHED Manual of Procedures, 2004
CHED Memorandum Order 01, s 2005: Revised Policies and Guidelines on Voluntary Accreditation in Aid of Quality and
Excellence in Higher Education
CHED Memorandum Order 40, s 2008: Manual of Regulations for Private Higher Education of 2008
CHED-NCR Memorandum No. 3, s. 2000: New Procedures and Guidelines in the Delivery of Student Services
(For CHED NCR Only)
Applicant/Client
Step
Agency Action
Office/Person in
Charge
Location of
Office
Duration of
Activity
(under normal
condition per
transaction)
Submits required
documents
Proceeds to the
Cashier for
payment of C2
Fee
Submits
documents and
OR. Receives
claim stub
Receiving Staff
CHEDRO
Administrative Division
2 minutes per
application
Cashier/Cash Clerk
CHEDRO
Administrative Division
2 minutes
Receiving Staff
CHEDRO
Administrative Division
5 minutes
No.
Applicant/Client
Step
Agency Action
Office/Person in
Charge
Location of
Office
Duration of
Activity
(under normal
condition per
transaction)
4
5
Claims the C2
Staff - in-charge
CHEDRO
Technical Division
20 minutes
Releases Certificate
Releasing Staff
CHEDRO
Administrative Division
3 minutes
END OF TRANSACTION
Php 6,000
Php 4,000 per program
No.
Applicant/Client
Step
Agency Action
Office/Person in
Charge
Location of
Office
Duration of
Activity
(under normal
condition per
transaction)
Receiving Staff
CHEDRO
Administrative Division
and/or Technical
Division
20 minutes per
application
In-Charge
CHEDRO
Administrative Division
2 minutes per
application
In-Charge
CHEDRO
Office of the
Director IV
2 minutes per
application
Submits three
(3) sets/folders
of duly
accomplished
application
accompanied
with
documentary
requirements per
program
Receives a copy
of the application
for their file
10
No.
Applicant/Client
Step
Agency Action
Office/Person in
Charge
Location of
Office
Duration of
Activity
(under normal
condition per
transaction)
Supervisor In-Charge
CHEDRO
Technical Division
1 Hour per
program
If incomplete, prepares
deficiency letter for the RDs
signature
Supervisor In-Charge
and Regional Director
CHEDRO
Technical Division
30 minutes
CHEDRO
Technical Division &
Office of the Director
Supervisor-in-Charge
& Regional Director
CHEDRO
Technical Division &
Office of the Director
IV
30 minutes
CHEDRO
Administrative Division
5 minutes
Location of
Office
Duration of
Activity
6
If disapproved,
receives the
letter
Records Officer
END OF TRANSACTION
Applicant/Client
Step
Agency Action
Office/Person in
Charge
(under normal
condition per
transaction)
Submits three
(3) folders of
application
accompanied
with
documentary
requirements per
program
Receives a copy
of the application
for their file
Receiving Staff
CHEDRO
Administrative Division
and/or Technical
Division
20 minutes per
application
In-Charge
CHEDRO
Administrative Division
2 minutes per
application
11
No.
Applicant/Client
Step
Agency Action
Office/Person in
Charge
Location of
Office
Duration of
Activity
(under normal
condition per
transaction)
In-Charge
CHEDRO
Administrative Division
2 minutes per
application
Supervisor-in-Charge
CHEDRO
Technical Division
30 minutes to
1 hour per
program
Supervisor-in-Charge
CHEDRO
Technical Division
1 Hour
Submits
compliance
Performs step 1
If not complete:
Prepares letter of disapproval
If disapproved,
receives the
letter
30 minutes
30 minutes
Supervisor-in-Charge
and Regional Director
CHEDRO
Technical Division
1 Hour
Records Officer
CHEDRO
Administrative Division
5 minutes
Same as steps
1 to 4
RQAT Members
(2 per program)
CHEDRO
Technical Division
1 day per
program
CEPS, SEPS,
Supervisor-in-Charge
CHEDRO
Technical Division
1 day
12
No.
Applicant/Client
Step
Agency Action
Office/Person in
Charge
Location of
Office
Duration of
Activity
(under normal
condition per
transaction)
10
Receives the
deficiency letter
11
Submits
compliance to
deficiencies
Records Officer
CHEDRO
Administrative Division
5 minutes
Supervisor-in-Charge
CHEDRO
Technical Division
30 minutes to
1 hour per
program
12
a. If documentary evaluation is
sufficient, submits evaluation
report and recommendation to
CHEDRO
b. If a re-visit is needed, conducts
ocular inspection and submits
evaluation report and
recommendation to CHEDRO
RQAT Members
CHEDRO
Technical Division
1 day
13
Regional Director,
CEPS, SEPS,
Supervisor-in-Charge
CHEDRO
Office of the
Director IV & Technical
Division
30 minutes to 1
Hour per
application
Records Officer
CHEDRO
Administrative Division
5 minutes
14
Receives the
certificate of
authority
END OF TRANSACTION
References:
CHED Memorandum Order 40, s 2008: Manual of Regulations for Private Higher Education of 2008
CHED Memorandum Order No. 32, s 2006: Policies, standards and Guidelines on the Establishment and Operation of
Local Colleges and Universities
CHED Memorandum Order No. 04, s 2007: Implementing Rules and Regulations (IRR) of CMO 32, s. 2006
Manual of procedures for Higher Education Institutions in the National Capital Region (For CHED-NCR Only)
13
Fees:
Free of Charge
Total/Maximum Duration of Process:
14
Applicant/Client
Step
Agency Action
Office/Person in
Charge
Location of
Office
Duration of
Activity
(under normal
condition per
transaction)
Scholarship
Coordinator
CHEDRO
Scholarship Section
15 minutes
Scholarship
Coordinator
CHEDRO
Scholarship Section
5 minutes
Scholarship
Coordinator
CHEDRO
Scholarship Section
10 minutes per
application
Scholarship
Coordinator
CHEDRO
Scholarship Section
10 minutes per
client
Submits
duly
accomplished
application form
with supporting
documents.
Waits for result
of assessment.
Receives
notification
B. Payment of Benefit
Requirements:
1. For new Scholar/Grantee/Borrower, submits photocopy of registration form or certification of
enrollment and official receipt
2. For on - going Scholar/Grantee/Borrower, submits photocopy of registration form or
certification of enrollment, official receipt and certification of grades/classcards
No.
Applicant/Client
Step
Agency Action
Office/Person in
Charge
Location of
Office
Duration of
Activity
(under normal
condition per
transaction)
Submits required
documents
Assesses completeness
documents
of
the
Scholarship
Coordinator
CHEDRO
Scholarship Section
30 minutes
Scholarship
Coordinator
CHEDRO
Scholarship Section
5 minutes
Scholarship
Coordinator & CEPS
CHEDRO
Technical Division
20 minutes per
grantee
15
No.
Applicant/Client
Step
Agency Action
Office/Person in
Charge
Location of
Office
Duration of
Activity
(under normal
condition per
transaction)
Chief Administrative
Officer
CHEDRO
Administrative Division
5 minutes per
grantee
Administrative Officer
IV
CHEDRO
Administrative Division
5 minutes
Approves
disbursement
forwards to cashier
Regional Director
CHEDRO
Office of the Director
IV
5 minutes per
grantee
Cashier
CHEDRO
Administrative Division
1 day
Releases checks
Cashier
CHEDRO
Administrative Division
5 minutes per
grantee
Receives
financial benefits
and
16
Monday to Friday
8:00 am to 5:00 pm
Fees:
Free of Charge
Total/Maximum Duration of Process:
Seven (7) Days
Client Step
Agency Action
Office/Person
Responsible
Location of
Office
Duration of
Activity
(under normal
condition per
transaction)
Secures the
ETEEAP
Application Form
either from the
ETEEAP
deputized HEI,
the CHED
website, or the
Regional Office
Supervisor-in-Charge
CHEDRO
Technical Division
10 minutes
17
No.
Client Step
Agency Action
Office/Person
Responsible
Location of
Office
Duration of
Activity
(under normal
condition per
transaction)
Submits
completed
ETEEAP
application form
Receives the
Endorsement
from CHED to
the concerned
ETEEAP
deputized HEI
Supervisor-in-Charge
CHEDRO
Technical Division
10 minutes
Conducts pre-assessment/evaluation
of the submitted application form and
documents and staff prepares
endorsement
Supervisor-in-Charge
CHEDRO
Technical Division
5 days
Supervisor-in-Charge
CHEDRO
Technical Division
10 minutes
END OF TRANSACTION
References:
Executive Order No. 330, May 10 1996 Adopting the Expanded Tertiary Education Equivalency and Accreditation
Program as an Integral Part of the Educational System and Designating the Commission on Higher Education as
the Authority Responsible for its Implementation
Commission on Higher Education (CHED) Memorandum Order (CMO) No. 9 s. 2009 Revised Policies and
Guidelines for the Expanded Tertiary Education Equivalency and Accreditation Program (ETEEAP) Pursuant to
Executive Order (EO) No. 330
18
FEEDBACK FORM
(Pananaw o Puna)
Please let us know how we have served you. You may use this form for compliments, complaints or suggestions.
(Ipaalam po ninyo sa amin kung paano naming kayo napaglingkuran. Maaaring gamitin ito para sa papuri, reklamo o mungkahi).
Compliment
(Papuri)
Complaint
Suggestion
(Reklamo)
(Mungkahi)
Date:________________
(Petsa)
Address:_________________________________________________________________________
(Tirahan)
Signature (Optional):________________________
(Lagda)
CHEDRO VIII
Director IV
CHEDRO II
CHEDRO IX
Director IV
Acting Director IV
CHEDRO III
CHEDRO X
Director IV
CHEDRO IV-A
CHEDRO XI
Director IV
Acting Director IV
2nd Flr., HEDC Bldg. C.P. Garcia Street, Diliman, Quezon City
Tel. 332-47-34
CHEDRO IV-B
CHEDRO XII
Director IV
2nd Flr., HEDC Bldg. C.P. Garcia Street, Diliman, Quezon City
Tel. 386-47-81
CHEDRO V
CHEDRO NCR
Director IV
2nd Flr., HEDC Bldg. C.P. Garcia Street, Diliman, Quezon City
Tel. 468-02-13 441-0879 4410985
441-1224 441-0453
CHEDRO VI
CHEDRO CAR
Director IV
CHEDRO VII
Director IV