MARCH 2010–JUNE 2011

HRDC Programs at a Glance

A QUICK MONTH-BY-MONTH, DAY-TO-DAY GUIDE TO
PROFESSIONAL DEVELOPMENT OPPORTUNITIES FOR FACULTY AND STAFF

New This Year

Micromessages:
Read Between the Lines– p. 7
What Got You Here
Won’t Get You There– p. 11
Building Bridges to
Achieve Results– p. 15
Power and Privilege: How We
See It and How We Don’t– p. 34
Leadership Lessons Learned
from The Office– p. 43
Emotional Intelligence:
Know Thyself and Others– p. 52
Since Strangling Isn’t an Option– p. 74
Getting the Most for Your Medical,
Dental, and Vision Dollars– p. 66
 2 0 1 0 – 2 0 1 1 H R D C P r o g r a m s at a g l a n c e

March 2010
HRDC
Program Catalog
Date Day Program Code Presenter Page #
Current Staff: Take an Energized Approach with Your Annual Performance Review
1 Mon PRO 017 Diane Brown 68
[offered via Adobe Connect]
Conversational Spanish COM 143 Maria Hernandez 15
2 Tue New Employee Orientation PRO 005 OHR Staff 65
Building a Work Team TTW 042 Brynn Rousselin 74
3 Wed Calm Effectiveness: Excelling During Challenging Times PER 104 Rick Capozzi 48
Identify Your Strengths and Align Them With Your Work CAR 038 Diane Brown 9
4 Thu If Harry Potter Ran Penn State LDR 191 Patricia Shope 44
Cents-able Young Adults PER 211 PNC Bank Facilitators 60
5 Fri A Woman’s Money, A Woman’s Future PER 189 TIAA Facilitators 60
International Scholars and
15 Mon H-1B Training for Hiring Foreign Nationals PRO 156 69
Faculty Visa Services Staff
Madlyn L. Hanes, Perspectives on Leadership COM 154 Madlyn L. Hanes 17
16 Tue The Service Oriented Office Professional CUS 038 Brynn Rousselin 29
We Are . . . Penn State! PER 205 Patricia Gouse 56
It Takes Two: Working Effectively with Your Boss PRO 204 Rick Capozzi 62
17 Wed
New Employee Orientation PRO 005 OHR Staff 65
Verbal Judo: Communicating in Challenging Situations COM 139 HRDC Presenter 12
18 Thu
Dealing with Confrontational Customers CUS 022 Rick Capozzi 31
How to Become an Effective Online Learner CAR 036 Shannon Ritter 10
22 Mon Diane Brown/
Enterprise Risk Management: Managing Decisions to Minimize Risk LDR 201 39
Gary Langsdale
Rick Capozzi/
Managing Anger Before It Manages You COM 099 20
Rhonda Mateer-Ross
Anger Management…The Beginning COM 081 Rick Capozzi 20
23 Tue Claire Brannen/
Getting Your Act Together Series PER 039 49
Rick Capozzi
Getting Organized! PER 023 Claire Brannen 49
Confidence BSB 006 Bennett Hoffman 6
Angela Rogers/
Befriending Commas, Semi-Colons, and Other Grammatical Guidelines Series COM 034 26
Ben Henderson

24 Wed Basic English Grammar: What’s Your GQ? COM 074 Angela Rogers 26
Successful Life Balance Strategies PER 215 Angela Rogers 53
Dining Etiquette PER 222 Rick Capozzi 55
Exploring the Three R’s: Race, Reality, and Responsibility DIV 053 Annie Holmes 33
25 Thu Survival Skills for New Supervisors LDR 177 Diane Brown 37
Personalizing Green PRO 224 Laura Miller 66
26 Fri Information Privacy and Security PRO 197 Sarah Morrow 67
Moving from Frustration to Resolution COM 117 Rhonda Mateer-Ross 20
30 Tue
Optimizing Your Time PER 024 Rick Capozzi 49
Punctuation Mystery Solved: S is for Semicolon COM 073 Angela Rogers 26
Climate Control: Promoting Mutual Respect in the Workplace DIV 056 Annie Holmes 35
31 Wed
Thinking Power PER 037 HRDC Presenter 58
Overview of Project Management PRO 109 Bennett Hoffman 65

Key for Program Codes CAR = Career Development DIV = Diversity Education PER = Personal TTW = Teams and Teamwork
BSB = Book Summaries and COM = Communication LDR = Leadership and Effectiveness
Beyond CUS = Customer Service Management PRO = Professional Growth

A q uic k m o n t h - b y - m o n t h , d a y - t o - d a y g uid e t o pr o g r a m s o f f e r e d b y H R D C 1
 2 0 1 0 – 2 0 1 1 H R D C P r o g r a m s at a g l a n c e

April 2010
HRDC
Program Catalog
Date Day Program Code Presenter Page #
Claire Brannen/
Managing Difficult Communication Series COM 097 14
Rhonda Mateer-Ross
1 Thu Using Communication as a Tool to Reach Your Potential COM 115 Claire Brannen 14
Climbing Your Ladder to Success! PER 216 Patricia Gouse 53
2 Fri Navigating Crossroads: Religion and Culture in the Workplace DIV 058 Annie Holmes 35
Beyond Sexual Harassment: DIV 069 Annie Holmes 33
6 Tue Identifying and Preventing Other Types of Harassment in the Workplace
New Employee Orientation PRO 005 OHR Staff 65
One Last Look: Proofreading Techniques COM 058 Ben Henderson 26
We Are…A Student-Centered University CUS 036 Patricia Shope 30
Dee Frisque/
7 Wed Rick Capozzi/ 57
Realizing Your Potential Series PER 068 Rebecca Cianci/ 58
Tammy Miller
Focusing Your Energy to Realize Your Potential PER 069 Dee Frisque 57
Managing Difficult Communications COM 126 Rhonda Mateer-Ross 14
8 Thu Conversational Spanish COM 143 Maria Hernandez 15
Speed Reading Power PER 034 Rick Capozzi 58
9 Fri Five Habits of Highly Successful Investors PER 079 TIAA Facilitators 60
13 Tue Creating Optimism in the Workplace: Looking on the Bright Side of Work PER 101 Rick Capozzi 51
In These Shoes: Being a Minority on a Majority Campus DIV 068 Annie Holmes 34
14 Wed Making the Most of Your Niche: A Strategy for Growth PER 070 Rick Capozzi 57
Effective Group Dynamics in One Day TTW 020 Brynn Rousselin 75
Getting Into and Out of Destructive Conversations COM 116 Claire Brannen 14
15 Thu Delegation Boot Camp LDR 207 Bennett Hoffman 38
Put the Moose on the Table BSB 003 Patricia Shope 7
19 Mon Retaliation: What Managers Need to Know About Retaliation Claims DIV 060 Ken Lehrman 36
Designing and Developing Engaging High-Impact Presentations COM 107 Brynn Rousselin 20
How the World’s Greatest Managers Create the Best Places to Work LDR 158 Lenny Pollack 37
20 Tue Rick Capozzi/
Coordinating Special Events Like a Pro PRO 121 62
Deb Ellis
Molly Meijer Wertheimer, Getting Your Point Across Effectively COM 147 Molly Meijer Wertheimer 17
Key Strategies for Success: The Magic of Mentoring and Productive Failure PER 071 Rick Capozzi 57
21 Wed
New Employee Orientation PRO 005 OHR Staff 65
Ethical Leadership LDR 214 Dee Frisque 45
22 Thu
Born to Dream PER 192 Patricia Gouse 51
What You Do Today Impacts Your Career Tomorrow CAR 041 HRDC Presenter 10
27 Tue Stephanie Flanagan/
The Supevisor’s Role in a New Employee’s “Onboarding Experience” LDR 197 39
Angela Rogers
Recharging Your Energy in the Workplace and Beyond Series PER 193 Monica Montag 50
Stress Management: The Nutrition Connection PER 195 Monica Montag 50
28 Wed
Cultivating the Attitude of Success PER 072 Tammy Miller 58
O-1 and TN: The “O”ther Visa Options PRO 220 ISFVS Staff 70
Brynn Rousselin/
Service on the Front Line CUS 033 30
29 Thu Patricia Shope
Global Diversity: Developing Intercultural Awareness and Acceptance DIV 042 Annie Holmes 34

Key for Program Codes CAR = Career Development DIV = Diversity Education PER = Personal TTW = Teams and Teamwork
BSB = Book Summaries and COM = Communication LDR = Leadership and Effectiveness
Beyond CUS = Customer Service Management PRO = Professional Growth

2 A q uic k m o n t h - b y - m o n t h , d a y - t o - d a y g uid e t o pr o g r a m s o f f e r e d b y H R D C
 2 0 1 0 – 2 0 1 1 H R D C P r o g r a m s at a g l a n c e

May 2010
HRDC
Program Catalog
Date Day Program Code Presenter Page #
What Smart Investors are Doing Right Now PER 213 PNC Bank Facilitators 61
4 Tue
New Employee Orientation PRO 005 OHR Staff 65
5 Wed Mindfulness for Everyday Stress PER 194 Monica Montag 50
Rick Capozzi/
Achieving Results Through Effective Communication Series COM 059 13
Brynn Rousselin

6 Thu Assertive Communication: A Solution-Based Approach COM 061 Brynn Rousselin 13

Working Toward Cultural Competency: The Final Frontier DIV 057 Annie Holmes 35
Effectively Leading Teams LDR 202 Stephanie Flanagan 45
International Scholars and
10 Mon Alien Employment Certification PRO 182 72
Faculty Visa Services Staff
11 Tue Animals on Your Team PRO 206 Rick Capozzi 63
Pursuing Your Career with Passion! CAR 035 Patricia Gouse 11
12 Wed
Supervising for Success LDR 178 Patricia Shope 38
13 Thu Non-Verbal Communication: Speaking Volumes Without Saying a Word COM 080 Rick Capozzi 13
What Managers Need to Know to Prevent and Resolve Sexual Harassment Issues DIV 048 Annie Holmes 36
18 Tue Making the Right Decision When It Really Counts PER 091 Dee Frisque 54
Luanne E. Thorndyke, The Art of Graceful Self-Promotion COM 148 Luanne E. Thorndyke 17
Wikis, Blogs, and Online Social Networking COM 142 Mark Heckel 23
19 Wed
New Employee Orientation PRO 005 OHR Staff 65
20 Thu Coaching Others with Courage and Patience LDR 198 Diane Brown 40
Personal Safety in Today’s Times PRO 227 University Police 67
25 Tue
Building Real Relationships at Work that Work TTW 040 Patricia Gouse 79
Keeping Your Head Above Water While Doing More With Less PER 097 Rick Capozzi 49
26 Wed
The 8th Habit BSB 004 Sue Cromwell 7
Wisdom of the Ages: Applying Generational Concepts at Work DIV 051 Annie Holmes 32
27 Thu
Leading Through Challenges LDR 204 Brynn Rousselin 43

Key for Program Codes CAR = Career Development DIV = Diversity Education PER = Personal TTW = Teams and Teamwork
BSB = Book Summaries and COM = Communication LDR = Leadership and Effectiveness
Beyond CUS = Customer Service Management PRO = Professional Growth

A q uic k m o n t h - b y - m o n t h , d a y - t o - d a y g uid e t o pr o g r a m s o f f e r e d b y H R D C 3
 2 0 1 0 – 2 0 1 1 H R D C P r o g r a m s at a g l a n c e

June 2010
HRDC
Program Catalog
Date Day Program Code Presenter Page #
1 Tue Protect Your Name and Identity: Will the Real YOU Stand Up? PER 214 PNC Bank Facilitators 61
2 Wed Gender Identity: What’s It All About? DIV 070 Annie Holmes 33
8 Tue New Employee Orientation PRO 005 OHR Staff 65
9 Wed Talking on Your Feet COM 138 Tammy Miller 16
10 Thu Enhancing Team Effectiveness LDR 208 Brynn Rousselin 45
15 Tue Transforming “Smelly” Situations Using the FISH! Philosophy PER 196 Patricia Gouse 52
16 Wed Who Moved My Cheese? PRO 210 Patricia Shope 63
17 Thu What’s Your Loan IQ? PER 212 PNC Bank Facilitators 61
22 Tue Personal Development: One-Day Format PER 077 Rick Capozzi 59
23 Wed New Employee Orientation PRO 005 OHR Staff 65
High Stakes Etiquette PER 176 Rick Capozzi 55
24 Thu
How to Assist an Employee Who Might Need an Accommodation DIV 050 Bill Ritzman 35
30 Wed Creativity Power PER 029 Rick Capozzi 58

Key for Program Codes CAR = Career Development DIV = Diversity Education PER = Personal TTW = Teams and Teamwork
BSB = Book Summaries and COM = Communication LDR = Leadership and Effectiveness
Beyond CUS = Customer Service Management PRO = Professional Growth

4 A q uic k m o n t h - b y - m o n t h , d a y - t o - d a y g uid e t o pr o g r a m s o f f e r e d b y H R D C
 2 0 1 0 – 2 0 1 1 H R D C P r o g r a m s at a g l a n c e

July 2010
HRDC
Program Catalog
Date Day Program Code Presenter Page #
13 Tue New Employee Orientation PRO 005 OHR Staff 65
The Essentials of Communicating with Tact and Finesse COM 140 Tammy Miller 12
14 Wed Employment and
Hire Power: Strategies for Hiring Key Employee Talent LDR 196 39
Compensation Staff
15 Thu Ten Clowns Don’t Make a Circus LDR 219 Tammy Miller 44
20 Tue Peggy Lorah, Appreciating Yourself COM 163 Peggy Lorah 18
21 Wed New Employee Orientation PRO 005 OHR Staff 65
22 Thu Getting the Most for Your Medical, Dental, and Vision Dollars PRO 229 Jill Musser 66
27 Tue New Employee Orientation PRO 005 OHR Staff 65
Claire Brannen/
Getting Your Act Together Series PER 039 49
Rick Capozzi
28 Wed Getting Organized! PER 023 Claire Brannen 49
J Visa Training for Hiring Foreign Nationals PRO 196 ISFVS Staff 72
29 Thu Sexual Orientation in the Workplace: Can We Talk Yet? DIV 005 Annie Holmes 33

Key for Program Codes CAR = Career Development DIV = Diversity Education PER = Personal TTW = Teams and Teamwork
BSB = Book Summaries and COM = Communication LDR = Leadership and Effectiveness
Beyond CUS = Customer Service Management PRO = Professional Growth

A q uic k m o n t h - b y - m o n t h , d a y - t o - d a y g uid e t o pr o g r a m s o f f e r e d b y H R D C 5
 2 0 1 0 – 2 0 1 1 H R D C P r o g r a m s at a g l a n c e

August 2010
HRDC
Program Catalog
Date Day Program Code Presenter Page #
Who’s Accountable? Oh, That Would Be Me! PER 202 Diane Brown 48
3 Tue
Tips for Training Co-Workers PRO 203 Patricia Gouse 62
Diane Brown/
Enterprise Risk Management: Managing Decisions to Minimize Risk LDR 201 39
4 Wed Gary Langsdale
Optimizing Your Time PER 024 Rick Capozzi 49
5 Thu Power & Privilege: How We See It and How We Don’t DIV 073 Annie Holmes 34
Persuasion and Influence COM 093 Bennett Hoffman 23
Verbal Judo: Communicating in Challenging Situations COM 139 HRDC Presenter 12
10 Tue
O-1 and TN: The “O”ther Visa Options PRO 220 ISFVS Staff 70
Retaliation: What Managers Need to Know about Retaliation Claims DIV 060 Annie Holmes 36
11 Wed New Employee Orientation PRO 005 OHR Staff 65
Dealing with Confrontational Customers CUS 022 Rick Capozzi 31
12 Thu Writing with Confidence and Clarity Series COM 007 Ben Henderson 27
Connecting to Your Audience: Persuasive Business Writing COM 075 Ben Henderson 27
17 Tue New Employee Orientation PRO 005 OHR Staff 65
Information Privacy and Security PRO 197 Sarah Morrow 67
18 Wed
Sexual Harassment: Awareness and Prevention DIV 006 Annie Holmes 33
19 Thu Communicating Your Message: Writing for Clarity and Impact COM 083 Ben Henderson 27
25 Wed New Employee Orientation PRO 005 OHR Staff 65
31 Tue Climate Control: Promoting Mutual Respect in the Workplace DIV 056 Annie Holmes 35

Key for Program Codes CAR = Career Development DIV = Diversity Education PER = Personal TTW = Teams and Teamwork
BSB = Book Summaries and COM = Communication LDR = Leadership and Effectiveness
Beyond CUS = Customer Service Management PRO = Professional Growth

6 A q uic k m o n t h - b y - m o n t h , d a y - t o - d a y g uid e t o pr o g r a m s o f f e r e d b y H R D C
 2 0 1 0 – 2 0 1 1 H R D C P r o g r a m s at a g l a n c e

September 2010
HRDC
Program Catalog
Date Day Program Code Presenter Page #
2 Thu Information Privacy and Security PRO 197 Sarah Morrow 67
8 Wed New Employee Orientation PRO 005 OHR Staff 65
Personalizing Green PRO 224 Laura Miller 66
9 Thu
Exploring the Three R’s: Race, Reality, and Responsibility DIV 053 Annie Holmes 33
14 Tue New Employee Orientation PRO 005 OHR Staff 65
Nudging Your Way to Better Decision Making PER 227 Angela Rogers 53
It Takes Two: Working Effectively with Your Boss PRO 204 Stephanie Flanagan 62
15 Wed
Getting the Most for Your Medical, Dental, and Vision Dollars PRO 229 Jill Musser 66
Understanding and Valuing Diversity DIV 008 Annie Holmes 32
Rick Capozzi/
Managing Anger Before It Manages You Series COM 099 20
Rhonda Mateer-Ross
Anger Management…The Beginning COM 081 Rick Capozzi 20
16 Thu
Robyn Dyke/
Organize Your Files and Records the Penn State Way PRO 157 68
Jackie Esposito
Baby Boomers: Pre-retirement Options and Opportunities CAR 040 HRDC Presenter 10
Career Fitness CAR 037 Stephanie Flanagan 8
Leadership at New Levels LDR 203 Brynn Rousselin 43
Business Etiquette PER 073 Rick Capozzi 55
21 Tue International Scholars and
Employment Visas: Introduction to the Different Visa Categories Sponsored by Penn State PRO 215 69
Faculty Visa Services Staff
Conversational Spanish COM 143 Maria Hernandez 15
Coquese Washington, Penn State Women’s Basketball Head Coach COM 164 Coquese Washington 18
The Seinfeld Factor TTW 050 Bennett Hoffman 77
22 Wed Financially Fit in the New Decade PER 232 PNC Bank Facilitators 61
New Employee Orientation PRO 005 OHR Staff 65
Moving from Frustration to Resolution COM 117 Rhonda Mateer-Ross 20
23 Thu Leadership Lessons Learned in the Office LDR 218 Brynn Rousselin 43
What Managers Need to Know to Prevent and Resolve Sexual Harassment Issues DIV 048 Annie Holmes 36
The FISH! Philosophy CUS 020 Rebecca Cianci 29
28 Tue
If Harry Potter Ran Penn State LDR 191 Patricia Shope 44
Angela Rogers/
Befriending Commas, Semi-Colons, and Other Grammatical Guidelines Series COM 034 26
Ben Henderson
Basic English Grammar: What’s Your GQ? COM 074 Angela Rogers 26
29 Wed Recharging Your Energy in the Workplace and Beyond Series PER 193 Monica Montag 50
Stress Management: The Nutrition Connection PER 195 Monica Montag 50
Freedom of Speech: Rights and Duties DIV 055 Ken Lehrman 34
Survival Skills for New Supervisors LDR 177 Diane Brown 37
30 Thu Overview of Project Management PRO 109 Bennett Hoffman 65
How to Forge Productive International Collaborations PRO 233 UOGP Staff 71

Key for Program Codes CAR = Career Development DIV = Diversity Education PER = Personal TTW = Teams and Teamwork
BSB = Book Summaries and COM = Communication LDR = Leadership and Effectiveness
Beyond CUS = Customer Service Management PRO = Professional Growth

A q uic k m o n t h - b y - m o n t h , d a y - t o - d a y g uid e t o pr o g r a m s o f f e r e d b y H R D C 7
 2 0 1 0 – 2 0 1 1 H R D C P r o g r a m s at a g l a n c e

October 2010
HRDC
Program Catalog
Date Day Program Code Presenter Page #
1 Fri Working Toward Cultural Competency: The Final Frontier DIV 057 Annie Holmes 35
Money, Money, Money: Where Does It All Go? PER 210 PNC Bank Facilitators 60
5 Tue
New Employee Orientation PRO 005 OHR Staff 65
Punctuation Mystery Solved: S is for Semicolon COM 073 Angela Rogers 26
6 Wed Mindfulness for Everyday Stress PER 194 Monica Montag 50
I-9 Employment Eligibility Training PRO 160 ISFVS Staff 69
Coaching Others with Courage and Patience LDR 198 Diane Brown 40
7 Thu
What Got You Here Won’t Get You There CAR 044 Rick Capozzi 11
Claire Brannen/
Managing Difficult Communications Series COM 097 14
Rhonda Mateer-Ross
Using Communication As a Tool to Reach Your Potential COM 115 Claire Brannen 14

12 Tue Beyond the Carrot and the Stick: How to Effectively Motivate Your Team LDR 216 Rick Capozzi 38
Blink: The Power of Thinking without Thinking BSB 002 Patricia Shope 5
What You Need to Know When Working with International Students PRO 116 DISA Staff 70
How to Host an International Scholar PRO 230 UOGP Staff 71
One Last Look: Proofreading Techniques COM 058 Ben Henderson 26
Shipwrecked! PER 228 Brynn Rousselin 59
13 Wed The Seven Habits of Highly Effective People PER 042 Sue Cromwell 51
Global Diversity: Developing Intercultural Awareness and Acceptance DIV 042 Annie Holmes 34
What You Need to Know When Working with International Students PRO 116 DISA Staff 70
Hostility in the Workplace PRO 213 Patricia Shope 62
Micromessages: Read Between the Lines BSB 012 Carol Eicher 7
14 Thu How to Host an International Scholar PRO 230 UOGP Staff 71
Leading Through Challenges LDR 204 Brynn Rousselin 43
What You Need to Know When Working with International Students PRO 116 DISA Staff 70
Managing Difficult Communications COM 126 Rhonda Mateer-Ross 14
Making the Most of Your Memory Series PER 219 Rick Capozzi 54
19 Tue
Memory Tips, Tricks and Techniques PER 220 Rick Capozzi 54
Wait There’s More: Understanding and Valuing Diversity 2 DIV 072 Annie Holmes 32
Leading the Green Challenge: PER 229 Erik Foley 56
Strategy and Effective Action to Eliminate Waste and Improve Quality
20 Wed
Tax-Smart Ways to Save and Invest PER 096 TIAA Facilitators 60
New Employee Orientation PRO 005 OHR Staff 65
Brynn Rousselin/
Service on the Front Line CUS 033 30
Patricia Shope
21 Thu Stephanie Flanagan/
Dynamics of Group Communication Series TTW 016 75
Bennett Hoffman
Enhancing Communication to Strengthen Teamwork TTW 017 Bennett Hoffman 75
22 Fri Fraud Awareness and Prevention PRO 195 Internal Audit Staff 73
Getting Into and Out of Destructive Conversations COM 116 Claire Brannen 14
26 Tue
Memory – Making It Stick PER 221 Rick Capozzi 54
Personal Branding: How Does That Help My Career? CAR 039 Diane Brown 8
27 Wed Calm Effectiveness: Excelling During Challenging Times PER 104 Rick Capozzi 48
Editorial Style: How it Fits into Your Communications COM 124 Beverly Molnar 25
Delegation Boot Camp LDR 207 Bennett Hoffman 38
28 Thu Safety and Security for Office Personnel PRO 216 University Police 66
The Art of Listening: A Key to Communication TTW 018 Stephanie Flanagan 75

8 A q uic k m o n t h - b y - m o n t h , d a y - t o - d a y g uid e t o pr o g r a m s o f f e r e d b y H R D C
 2 0 1 0 – 2 0 1 1 H R D C P r o g r a m s at a g l a n c e

November 2010
HRDC
Program Catalog
Date Day Program Code Presenter Page #
Meeting the Leadership Challenge Series LDR 184 Patricia Shope 41
Model the Way LDR 185 Patricia Shope 41
2 Tue
Dining Etiquette PER 222 Rick Capozzi 55
New Employee Orientation PRO 005 OHR Staff 65
Demonstrating Leadership in Your Personal Sphere of Influence LDR 035 Rebecca Cianci 44
Resume Preparation CAR 002 Cindy Campbell 8
3 Wed
Interviewing Skills for Job Applicants CAR 007 Cindy Campbell 8
Animals on Your Team PRO 206 Rick Capozzi 63
The Art of Verbal Self-Defense COM 094 Bennett Hoffman 23
4 Thu
Are You Lucky? PER 226 Rhonda Mateer-Ross 52
5 Fri Wisdom of the Ages: Applying Generational Concepts at Work DIV 051 Annie Holmes 32
Telephone Skills that will “Wow” Your Customers CUS 019 Rick Capozzi 30
9 Tue Ethical Leadership LDR 214 Dee Frisque 45
Inspire a Shared Vision LDR 186 Patricia Shope 41
A Leader’s Legacy BSB 005 Patricia Shope 5
10 Wed Protect Your Name and Identity: Will the Real YOU Stand Up? [offered via Adobe Connect] PER 214 PNC Bank Facilitators 61
New Employee Orientation PRO 005 OHR Staff 65
Angela Rogers/
Powerful Tools for the Written Message Series COM 079 24
Bennett Hoffman
11 Thu Preparing Effective Meeting Summaries COM 082 Angela Rogers 24
Gender Identity: What’s It All About? DIV 070 Annie Holmes 33
International Scholars and
12 Fri Alien Employment Certification PRO 182 72
Faculty Visa Services Staff
The Art of Tooting Your Own Horn Without Blowing It COM 122 Tammy Miller 16
Aligning Your Values and Your Time PER 107 Rick Capozzi 56
16 Tue Challenge the Process LDR 187 Patricia Shope 41
Building Real Relationships at Work that Work TTW 040 Patricia Gouse 79
Barbara Korner, Training the Butterflies to Fly in Formation COM 165 Barbara Korner 18
Last Week I Was Your Co-Worker, Today I’m Your Supervisor LDR 176 Rhonda Mateer-Ross 37
Keeping Your Head Above Water While Doing More With Less PER 097 Rick Capozzi 49
17 Wed International Scholars and
H-1B Training for Hiring Foreign Nationals PRO 156 69
Faculty Visa Services Staff
In These Shoes: Being a Minority on a Majority Campus DIV 068 Annie Holmes 34
E-asy, E-ffective E-mail COM 064 Bennett Hoffman 24
Making the Right Decision When It Really Counts PER 091 Dee Frisque 54
18 Thu
Personal Safety in Today’s Times PRO 227 University Police 67
Infusing Global Topics Into the Classroom Environment PRO 231 UOGP Staff 71
23 Tue Enable Others to Act LDR 188 Patricia Shope 41
Encourage the Heart LDR 189 Patricia Shope 41
30 Tue
New Employee Orientation PRO 005 OHR Staff 65

Key for Program Codes CAR = Career Development DIV = Diversity Education PER = Personal TTW = Teams and Teamwork
BSB = Book Summaries and COM = Communication LDR = Leadership and Effectiveness
Beyond CUS = Customer Service Management PRO = Professional Growth

A q uic k m o n t h - b y - m o n t h , d a y - t o - d a y g uid e t o pr o g r a m s o f f e r e d b y H R D C 9
 2 0 1 0 – 2 0 1 1 H R D C P r o g r a m s at a g l a n c e

December 2010
HRDC
Program Catalog
Date Day Program Code Presenter Page #
Wikis, Blogs, and Online Social Networking COM 142 Mark Heckel 23
Stephanie Flanagan/
The Supervisor’s Role in a New Employee’s “Onboarding Experience” LDR 197 39
1 Wed Angela Rogers
Beyond Sexual Harassment: DIV 069 Annie Holmes 33
Identifying and Preventing Other Types of Harassment in the Workplace
Building Bridges to Achieve Results COM 162 Bennett Hoffman 15
The Power of One: Applying Your Integrity and Values to Bring Out More of the
2 Thu PER 177 Patricia Gouse 56
Best in Yourself and Others
Emotional Intelligence: Know Thyself…and Others! PER 231 Stephanie Flanagan 52
6 Mon Navigating Crossroads: Religion and Culture in the Workplace DIV 058 Annie Holmes 35
Storytelling: How to Lead and Inspire Using Stories COM 141 Rick Capozzi 16
Creating Positive Customer Service Interactions: Making the Right Decision CUS 024 Rebecca Cianci 54
7 Tue
Eat That Frog [offered via Adobe Connect] PER 224 Tammy Miller 50
Are You Ready? Emergency Preparedness PRO 225 University Police 67
Cents-Able Young Adults [offered via Adobe Connect] PER 211 PNC Bank Facilitators 60
8 Wed Five Habits of Highly Successful Investors PER 079 TIAA Facilitators 60
New Employee Orientation PRO 005 OHR Staff 65
Since Strangling Isn’t an Option [offered via Adobe Connect] TTW 049 Diane Brown 74
9 Thu
Transitions: Why You Don’t Ride Your Tricycle Anymore PER 198 Patricia Gouse 53
10 Fri How to Assist an Employee Who Might Need an Accommodation DIV 050 Bill Ritzman 35
What You Do Today Impacts Your Career Tomorrow CAR 041 HRDC Presenter 10
Making Your Dream Become Your Reality PER 217 Patricia Gouse 51
14 Tue
Getting Unstuck BSB 007 Bennett Hoffman 5
Racial Identity: Surprise, We All Have One DIV 054 Annie Holmes 34
Let’s Get to “Yes”: Negotiating to Agreement BSB 011 Angela Rogers 7
Developing the Leader Within You LDR 212 Rick Capozzi 44
15 Wed International Scholars and
Faculty Visa Services Staff
Overview of Employment Issues for International Students and Scholars PRO 106 70
and International Student
Services Staff
Creativity Power PER 029 Rick Capozzi 58
16 Thu Who Moved My Cheese? PRO 210 Patricia Shope 63
And When You Fall PER 230 Bennett Hoffman 53
The Effective Meeting Facilitator TTW 006 Bennett Hoffman 78
21 Tue
New Employee Orientation PRO 005 OHR Staff 65

Key for Program Codes CAR = Career Development DIV = Diversity Education PER = Personal TTW = Teams and Teamwork
BSB = Book Summaries and COM = Communication LDR = Leadership and Effectiveness
Beyond CUS = Customer Service Management PRO = Professional Growth

10 A q uic k m o n t h - b y - m o n t h , d a y - t o - d a y g uid e t o pr o g r a m s o f f e r e d b y H R D C
 2 0 1 0 – 2 0 1 1 H R D C P r o g r a m s at a g l a n c e

January 2011
HRDC
Program Catalog
Date Day Program Code Presenter Page #
4 Tue New Employee Orientation PRO 005 OHR Staff 65
Getting Your Act Together: One-Day Format PER 040 Claire Brannen 49
6 Thu
Follow the Leader: Leading a Diverse Workforce DIV 059 Annie Holmes 36
Stephanie Flanagan/
Key Strategies in Advancing Your Career Series CAR 033 9
HRDC Presenter

11 Tue Re-energize by Expanding Options in Your Current Position CAR 032 HRDC Presenter 9
Successful Life Balance Strategies PER 215 Angela Rogers 53
Getting the Most for Your Medical, Dental, and Vision Dollars PRO 229 Jill Musser 66
The Essentials of Communicating with Tact and Finesse COM 140 Tammy Miller 12
12 Wed Supervising for Success LDR 178 Patricia Shope 38
Violence in the Workplace: Assessment and Responses PRO 217 University Police 67
Annie Holmes/Negar Davis/
The Art of Understanding: Intercultural Communication Series COM 077 28
Bonnie Millmore

13 Thu Still Talking 9 to 5: Gender Communication in the Workplace COM 104 Annie Holmes 28
Tips for Training Co-Workers PRO 203 Patricia Gouse 62
UOGP is Here for You! PRO 235 UOGP Staff 72
14 Fri 0-1 and TN: The “O”ther Visa Options PRO 220 ISFVS Staff 70
17 Mon Sexual Harassment: Awareness and Prevention DIV 006 Annie Holmes 33
Leadership Lessons Learned in the Office LDR 218 Brynn Rousselin 43
18 Tue Networking to Enhance Your Career CAR 034 Stephanie Flanagan 9
Cathy Dufour, Managing Up: Strategies for Success with Your Boss COM 166 Cathy Dufour 19
The Last Lecture BSB 008 Rick Capozzi 5
19 Wed What’s Your Loan IQ? PER 212 PNC Bank Facilitators 61
New Employee Orientation PRO 005 OHR Staff 65
Communicating Across Cultures COM 024 Negar Davis 28
High Stakes Etiquette PER 176 Rick Capozzi 55
20 Thu Claire Brannen/
Enhancing Productivity: Personal Strategies Series PER 062 48
Rick Capozzi
Eliminating Clutter PER 064 Claire Brannen 48
21 Fri Sexual Orientation in the Workplace: Can We Talk Yet? DIV 005 Annie Holmes 33
Generational Differences in Customer Service CUS 040 Brynn Rousselin 29
25 Tue
Performance Management: Staff Review and Development at Penn State LDR 090 Lenny Pollack 42
New Employee Orientation PRO 005 OHR Staff 65
26 Wed
The Seinfeld Factor TTW 050 Bennett Hoffman 77
Power & Privilege: How We See It and How We Don’t DIV 073 Annie Holmes 34
27 Thu Perceptions, Patterns, and Conflict COM 102 Bonnie Millmore 28
Procrastinate…NOW! PER 063 Rick Capozzi 48
Perceptions, Patterns, and Conflict COM 102 Bonnie Millmore 28
28 Fri
J Visa Training for Hiring Foreign Nationals PRO 196 ISFVS Staff 72

Key for Program Codes CAR = Career Development DIV = Diversity Education PER = Personal TTW = Teams and Teamwork
BSB = Book Summaries and COM = Communication LDR = Leadership and Effectiveness
Beyond CUS = Customer Service Management PRO = Professional Growth

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February 2011
HRDC
Program Catalog
Date Day Program Code Presenter Page #
1 Tue Personalizing Green PRO 224 Laura Miller 66
Supervising Students and Part-Time Staff LDR 206 Kimberly Snyder 37
2 Wed
Nudging Your Way to Better Decision Making PER 227 Angela Rogers 53
High Stakes Etiquette PER 176 Rick Capozzi 55
The 8th Habit BSB 004 Sue Cromwell 7
3 Thu
How to Avoid Discrimination and Harassment Complaints: DIV 049 Annie Holmes 36
Effective Intervention Techniques
Current Staff: Take an Energized Approach with Your Annual Performance Review
4 Fri PRO 017 Diane Brown 68
[offered via Adobe Connect]
7 Mon Exploring the Three R’s: Race, Reality, and Responsibility DIV 053 Annie Holmes 33
Money, Money, Money: Where Does It All Go? [offered via Adobe Connect] PER 210 PNC Bank Facilitators 60
8 Tue
New Employee Orientation PRO 005 OHR Staff 65
How to Become an Effective Online Learner CAR 036 Shannon Ritter 10
Making the Most of your Memory Series PER 219 Rick Capozzi 54
9 Wed
Memory Tips, Tricks, and Techniques PER 220 Rick Capozzi 54
New Staff: Make the Most of Your First Penn State Performance Review PRO 223 Diane Brown 67
Verbal Judo: Communicating in Challenging Situations COM 139 HRDC Presenter 12
10 Thu How to Create a Faculty-Led Embedded Education Abroad Program PRO 232 UOGP and SITE staff 71
Using Feedback for Effective Communication COM 085 Diane Brown 21
Diane Brown/
Enterprise Risk Management: Managing Decisions to Minimize Risk LDR 201 39
Gary Langsdale
15 Tue Rick Capozzi/
Coordinating Special Events Like a Pro PRO 121 62
Deb Ellis
Crucial Conversations: Tools for Talking When Stakes are High BSB 009 Stephanie Flanagan 6
The FISH! Philosophy CUS 020 Brynn Rousselin 29
16 Wed Memory – Making It Stick PER 221 Rick Capozzi 54
Understanding and Valuing Diversity DIV 008 Annie Holmes 32
Angela Rogers/ Ben
Befriending Commas, Semi-Colons, and Other Grammatical Guidelines Series COM 034 26
Henderson
17 Thu
Basic English Grammar: What’s Your GQ? COM 074 Angela Rogers 26
Building a Work Team TTW 042 Brynn Rousselin 74
18 Fri Information Privacy and Security PRO 197 Sarah Morrow 67
Generating Buy-In COM 111 Bennett Hoffman 21

22 Tue Robyn Dyke/

Organize Your Files and Records the Penn State Way PRO 157 68
Jackie Esposito
Personality and Your Leadership Style LDR 213 Brynn Rousselin
23 Wed New Employee Orientation PRO 005 OHR Staff 65
Punctuation Mystery Solved: S is for Semicolon COM 073 Angela Rogers 26
Current Staff: Take an Energized Approach with Your Annual Performance Review PRO 017 Diane Brown 68
24 Thu
Freedom of Speech: Rights and Duties DIV 055 Ken Lehrman 34
ACIREMA PRO 208 DISA Staff 70

Key for Program Codes CAR = Career Development DIV = Diversity Education PER = Personal TTW = Teams and Teamwork
BSB = Book Summaries and COM = Communication LDR = Leadership and Effectiveness
Beyond CUS = Customer Service Management PRO = Professional Growth

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March 2011
HRDC
Program Catalog
Date Day Program Code Presenter Page #
Creating Optimism in the Workplace: Looking on the Bright Side of Work PER 101 Rick Capozzi 51
1 Tue
Overview of Project Management PRO 109 Bennett Hoffman 65
How The World’s Greatest Managers Create the Best Places to Work LDR 158 Lenny Pollack 37
2 Wed Baby Boomers: Pre-retirement Options and Opportunities CAR 040 HRDC Presenter 10
Editorial Style: How it Fits into Your Communications COM 124 Beverly Molnar 25
One Last Look: Proofreading Techniques COM 058 Ben Henderson 26
Are You Lucky? PER 226 Rhonda Mateer-Ross 52
3 Thu
International Scholars and
Employment Visas: Introduction to the Different Visa Categories Sponsored by Penn State PRO 215 69
Faculty Visa Services Staff
4 Fri Working Toward Cultural Competency: The Final Frontier DIV 057 Annie Holmes 35
10 Thu How to Successfully Retain International Students PRO 234 UOGP Staff 72
Current Staff: Take an Energized Approach with Your Annual Performance Review PRO 017 Diane Brown 68
[offered via Adobe Connect]

15 Tue New Employee Orientation PRO 005 OHR Staff 65

Conversational Arabic COM 170 Muhammad Al-Alawneh 15
Gail Hurley, Leading and Supervising from the Heart COM 167 Gail Hurley 19
Stephanie Flanagan/
Achieving Results through Effective Communication Series COM 059 13
Rick Capozzi
Assertive Communication: A Solution-Based Approach COM 061 Stephanie Flanagan 13
16 Wed Mastering the Power of the MBTI® For Creating Effective Workplace Interactions Series TTW 047 Brynn Rousselin 80
Unlocking Opportunities by Embracing Differences TTW 029 Brynn Rousselin 80
Climate Control: Promoting Mutual Respect in the Workplace DIV 056 Annie Holmes 35
What Got You Here Won’t Get You There CAR 044 Rick Capozzi 11

17 Thu Leading the Green Challenge: PER 229 Erik Foley 56

Strategy and Effective Action to Eliminate Waste and Improve Quality
The Pirate’s Code TTW 043 Brynn Rousselin 78
Keeping Your Head Above Water While Doing More With Less PER 097 Rick Capozzi 49
22 Tue Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, BSB 010 Rick Capozzi 6
and Bad Behavior
Non-Verbal Communication: Speaking Volumes without Saying a Word COM 080 Rick Capozzi 13
23 Wed The Challenge of Building Alliances Using Personal Energies TTW 030 Brynn Rousselin 80
Getting the Most for Your Medical, Dental, and Vision Dollars PRO 229 Jill Musser 66
The Service Oriented Office Professional CUS 038 Brynn Rousselin 29
24 Thu
Wait There’s More: Understanding and Valuing Diversity 2 DIV 072 Annie Holmes 32
Enhancing Team Effectiveness LDR 208 Brynn Rousselin 45
29 Tue
Global Diversity: Developing Intercultural Awareness and Acceptance DIV 042 Annie Holmes 34
Oh, So That’s What You Meant! Interpreting Communication with MBTI® TTW 051 Brynn Rousselin 81
Current Staff: Take an Energized Approach with Your Annual Performance Review PRO 017 Diane Brown 68
30 Wed [offered via Adobe Connect]
Financially Fit in the New Decade [offered via Adobe Connect] PER 232 PNC Bank Facilitators 61
New Employee Orientation PRO 005 OHR Staff 65
Employment &
Hire Power: Strategies for Hiring Key Employee Talent LDR 196 39
31 Thu Compensation Staff
Shipwrecked! PER 228 Brynn Rousselin 59

Key for Program Codes CAR = Career Development DIV = Diversity Education PER = Personal TTW = Teams and Teamwork
BSB = Book Summaries and COM = Communication LDR = Leadership and Effectiveness
Beyond CUS = Customer Service Management PRO = Professional Growth

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April 2011
HRDC
Program Catalog
Date Day Program Code Presenter Page #
The Art of Verbal Self-Defense COM 094 Bennett Hoffman 23
5 Tue Business Etiquette PER 073 Rick Capozzi 55
Gender Identity: What’s It All About? DIV 070 Annie Holmes 33
Conflict Resolution…I Never Met a Conflict I Couldn’t Manage! Series COM 101 Bonnie Millmore 22
Understanding Conflict COM 118 Bonnie Millmore 22
6 Wed
Calm Effectiveness: Excelling During Challenging Times PER 104 Rick Capozzi 48
High Impact Change Management TTW 034 Brynn Rousselin 81
Building Bridges to Achieve Results COM 162 Bennett Hoffman 15
7 Thu Beyond the Carrot and the Stick: How to Effectively Motivate Your Team LDR 216 Rick Capozzi 38
Personal Safety in Today’s Times PRO 227 University Police 67
8 Fri International Student and Scholar Panel PRO 209 UOGP Staff 72
Dee Frisque/
Rick Capozzi/ 57
Realizing Your Potential Series PER 068 Rebecca Cianci/ 58
Tammy Miller
12 Tue
Focusing Your Energy to Realize Your Potential PER 069 Dee Frisque 57
A Woman’s Money, A Woman’s Future PER 189 TIAA Facilitators 60
New Employee Orientation PRO 005 OHR Staff 65
Conflict Resolution Skills COM 119 Bonnie Millmore 22
Ten Clowns Don’t Make a Circus LDR 219 Tammy Miller 44
13 Wed
Animals on Your Team PRO 206 Rick Capozzi 63
High Impact Customer Interactions TTW 033 Brynn Rousselin 81
14 Thu Wisdom of the Ages: Applying Generational Concepts at Work DIV 051 Annie Holmes 32
International Scholars and
18 Mon Alien Employment Certification PRO 182 72
Faculty Visa Services Staff
We Are…A Student-Centered University CUS 036 Brynn Rousselin 30
19 Tue Let’s Get to “Yes”: Negotiating to Agreement BSB 011 Angela Rogers 7
Making the Most of Your Niche: A Strategy for Growth PER 070 Rick Capozzi 57
Advanced Conflict Resolution Skills COM 120 Bonnie Millmore 22
20 Wed What You Do Today Impacts Your Career Tomorrow CAR 041 HRDC Presenter 10
Dining Etiquette PER 222 Rick Capozzi 55
21 Thu We Are…Penn State! PER 205 Patricia Gouse 56
Coaching Others with Courage and Patience LDR 198 Diane Brown 40
Resume Preparation CAR 002 Cindy Campbell 8
26 Tue Interviewing Skills for Job Applicants CAR 007 Cindy Campbell 8
Key Strategies for Success: The Magic of Mentoring and Productive Failure PER 071 Rebecca Cianci 57
Confidence BSB 006 Bennett Hoffman 6
Protect Your Name and Identity: Will the Real YOU Stand Up? PER 214 PNC Bank Facilitators 61
27 Wed
New Employee Orientation PRO 005 OHR Staff 65
Delegation Boot Camp LDR 207 Bennett Hoffman 38
Talking On Your Feet COM 138 Tammy Miller 16
28 Thu
In These Shoes: Being a Minority on a Majority Campus DIV 068 Annie Holmes 34
I-9 Employment Eligibility Training PRO 160 ISFVS Staff 69

Key for Program Codes CAR = Career Development DIV = Diversity Education PER = Personal TTW = Teams and Teamwork
BSB = Book Summaries and COM = Communication LDR = Leadership and Effectiveness
Beyond CUS = Customer Service Management PRO = Professional Growth

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May 2011
HRDC
Program Catalog
Date Day Program Code Presenter Page #
3 Tue Cultivating the Attitude of Success PER 072 Tammy Miller 58
Effective Group Dynamics in One-Day TTW 020 Brynn Rousselin 75
5 Thu
Emotional Intelligence: Know Thyself…and Others! PER 231 Stephanie Flanagan 52
Cents-Able Young Adults PER 211 PNC Bank Facilitators 60
10 Tue
New Employee Orientation PRO 005 OHR Staff 65
Since Strangling Isn’t an Option [offered via Adobe Connect] TTW 049 Diane Brown 74
Speed Reading Power PER 034 Rick Capozzi 58
11 Wed
Put the Moose on the Table BSB 003 Patricia Shope 7
Are You Ready? Emergency Preparedness PRO 225 University Police 67
Angela Rogers/
Powerful Tools for the Written Message Series COM 079 24
Bennett Hoffman
12 Thu Preparing Effective Meeting Summaries COM 082 Angela Rogers 24
And When You Fall PER 230 Bennett Hoffman 53
Recharging Your Energy in the Workplace and Beyond Series PER 193 Monica Montag 50
Stress Management: The Nutrition Connection PER 195 Monica Montag 50
Eat That Frog [offered via Adobe Connect] PER 224 Tammy Miller 50
17 Tue
Who Moved My Cheese PRO 210 Patricia Shope 63
Renata Engel, Leveraging Opportunities: COM 168 Renata Engel 19
Committee Work and Collaborations as Catalysts for Professional Growth
Demonstrating Leadership in Your Personal Sphere of Influence LDR 035 Rebecca Cianci 44
Identify Your Strengths and Align Them with Your Work CAR 038 Diane Brown 9
18 Wed Getting the Most for Your Medical, Dental, and Vision Dollars PRO 229 Jill Musser 66
International Scholars and
H-1B Training for Hiring Foreign Nationals PRO 156 69
Faculty Visa Services Staff
E-asy, E-ffective E-mail COM 064 Bennett Hoffman 24

19 Thu Transforming “Smelly” Situations Using the FISH! Philosophy PER 196 Patricia Gouse 52
Beyond Sexual Harassment: DIV 069 Annie Holmes 33
Identifying and Preventing Other Types of Harassment in the Workplace
23 Mon How to Assist an Employee Who Might Need an Accommodation DIV 050 Bill Ritzman 35
Designing and Developing Engaging High-Impact Presentations COM 107 Brynn Rousselin 20
24 Tue Mindfulness of Everyday Stress PER 194 Monica Montag 50
Racial Identity: Surprise, We All Have One DIV 054 Annie Holmes 34
25 Wed New Employee Orientation PRO 005 OHR Staff 65

Key for Program Codes CAR = Career Development DIV = Diversity Education PER = Personal TTW = Teams and Teamwork
BSB = Book Summaries and COM = Communication LDR = Leadership and Effectiveness
Beyond CUS = Customer Service Management PRO = Professional Growth

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June 2011
HRDC
Program Catalog
Date Day Program Code Presenter Page #
Effectively Leading Teams LDR 202 Stephanie Flanagan 45
1 Wed
Climbing Your Ladder to Success! PER 216 Patricia Gouse 53
2 Thu Personal Development: One-Day PER 077 Rick Capozzi 59
7 Tue New Employee Orientation PRO 005 OHR Staff 65
8 Wed Wikis, Blogs, and Online Social Networking COM 142 Mark Heckel 23
9 Thu Facilitation Skills for Effective Leadership LDR 199 Stephanie Flanagan 42
Pursuing Your Career with Passion CAR 035 Patricia Gouse 11
14 Tue
Navigating Crossroads: Religion and Culture in the Workplace DIV 058 Annie Holmes 35
15 Wed Developing the Leader Within You LDR 212 Rick Capozzi 44
22 Wed New Employee Orientation PRO 005 OHR Staff 65

Key for Program Codes CAR = Career Development DIV = Diversity Education PER = Personal TTW = Teams and Teamwork
BSB = Book Summaries and COM = Communication LDR = Leadership and Effectiveness
Beyond CUS = Customer Service Management PRO = Professional Growth

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Penn State Office of Human Resources
Human Resource Development Center
420 James M. Elliott Building
University Park, PA 16802
Phone: 814-865-8216
Fax: 814-865-3522
E-mail: HRDC@psu.edu
Web: http://www.ohr.psu.edu/hrdc/programs.cfm

Please Note
The programs listed in this catalog are scheduled
from March 1, 2010, through June 30, 2011.