BPPM 9.

5 Introduction & Quick Start

Guide

Table of Contents
INSTALLING THE BPPM SERVER AND INTEGRATION SERVERS ............................................................... 3
OVERVIEW ...................................................................................................................................................................................... 3
DOWNLOAD AND EXTRACT THE FILES ....................................................................................................................................... 4
PREPARING YOUR BPPM ENVIRONMENT:................................................................................................................................ 4
INSTALLING THE BPPM SERVER ON WINDOWS ..................................................................................................................... 5
Validate that the BPPM server is up and running ..................................................................................................8
Apply the license files .........................................................................................................................................................9
INSTALL THE BPPM INTEGRATION SERVICES ....................................................................................................................... 11
CONNECTING THE IS NODES TO THE BPPM SERVER ........................................................................................................... 17
CONFIGURING THE CELLS .......................................................................................................................................................... 19
CREATING AND INSTALLING PATROL AGENT AND KM PACKAGES ...................................................... 22
ADDING THE EXTENDED REPOSITORY PACKAGE TO CMA. .................................................................................................. 22
Option 1: using the pw commands ............................................................................................................................. 22
Option 2: using CMA ........................................................................................................................................................ 23
CREATING AN INSTALL PACKAGE OF PATROL FOR WINDOWS: ........................................................................................ 26
INSTALL THE WINDOWS AGENT PACKAGE TO YOUR WINDOWS IS SERVER ..................................................................... 33
GENERAL OVERVIEW OF ADMINISTRATION ................................................................................................ 34
PRIVILEGE MANAGEMENT ......................................................................................................................................................... 35
CREATE A ROLE ........................................................................................................................................................................... 35
CREATE A USER GROUP AND ASSOCIATE THE CREATED ROLE ............................................................................................. 36
CREATE A USER AND ASSOCIATE TO THE USER GROUP ...................................................................................................... 37
VISUALIZING COMPONENT STATUS AND HEALTH. .................................................................................... 38
OVERVIEW: .................................................................................................................................................................................. 38
INTEGRATION SERVICE .............................................................................................................................................................. 39
PATROL AGENTS ......................................................................................................................................................................... 40
MARKED FOR DELETION (MFD) ............................................................................................................................................. 40
POLICY STATUS ........................................................................................................................................................................... 42
OPERATING SYSTEM VERSION .................................................................................................................................................. 42
UTILITIES...................................................................................................................................................................................... 43
AGENT QUERY TOOL .................................................................................................................................................................. 43
CREATING A TIMEFRAME IN CMA. .................................................................................................................... 44
ADD A TIMEFRAME TO BPPM SERVER USING THE CMA ..................................................................................................... 45
ADD A ONCE OCCURRING TIMEFRAME .................................................................................................................................... 45
ADD A WEEKLY OCCURRING TIMEFRAME ............................................................................................................................... 46
CREATING/EDITING GLOBAL THRESHOLDS IN CMA. ................................................................................ 47
UNDERSTANDING EVENT THRESHOLDS .................................................................................................................................. 48
DECIDE ON THE TYPE OF THRESHOLD ..................................................................................................................................... 48
BPPM IS FAILOVER CLUSTERING ...................................................................................................................... 51
INSTALL BPPM IS ON DIFFERENT SYSTEMS .......................................................................................................................... 51
ADD THE NEW INTEGRATION SERVICE TO BPPM SERVER USING CMA ........................................................................... 55
CREATE THE IS CLUSTER USING CMA .................................................................................................................................... 56
BASIC POLICY MANAGEMENT: ........................................................................................................................... 59
LEVERAGING PRECEDENCE IN POLICY MANAGEMENT ......................................................................................................... 59
WALK THROUGH EXERCISE: ..................................................................................................................................................... 60

Login to the BPPM Central Monitoring Administration (CMA) Console ..................................................... 60

Create a Monitoring Policy for All. ......................................................................................................................... 60
Configuration Selection .................................................................................................................................................. 61
General Configuration. ................................................................................................................................................... 61
Agent Selection .................................................................................................................................................................. 62
Monitoring Configuration ............................................................................................................................................. 63
Filtering Configuration................................................................................................................................................... 68
Agent Threshold Configuration ................................................................................................................................... 70
BPPM Server Threshold Configuration .................................................................................................................... 74
Agent Configuration ........................................................................................................................................................ 76
Server Configuration ....................................................................................................................................................... 76
The Configuration Variables Section. ..................................................................................................................... 77
PATROL AGENT EVENT AND DATA CONTINUITY ....................................................................................... 80
VERIFY THE PATROL AGENT IS SENDING DATA TO BPPM SERVER ................................................................................. 81
CONFIRM DATA IS PRESENT AND CONSISTENT....................................................................................................................... 81
CHANGE THE EXISTING POLICY TO MOVE THE PATROL AGENT ........................................................................................ 82
WATCH THE PATROL AGENT SWITCH BETWEEN ISS ........................................................................................................ 82
VERIFY THE DATA FROM SAME PARAMETER CONTINUES TO COLLECT DATA: ................................................................... 83
USING THE QUERY AGENT FUNCTION. ............................................................................................................ 84
BLACKOUTS .............................................................................................................................................................. 86
CREATE THE BLACKOUT TIMEFRAME ...................................................................................................................................... 86
CREATE THE BLACKOUT POLICY FOR THE PARAMETER(S) / AGENTS(S). .......................................................................... 88
VIEW/VERIFY THE POLICY. ....................................................................................................................................................... 90
EVENT FLOW AND EVENT ASSOCIATIONS: .................................................................................................... 92
WHERE DO I CONTROL THE EVENT FLOW IN BPPM 9.5 ..................................................................................................... 92
PATROL Install package................................................................................................................................................. 92
Event integration properties for an IS ..................................................................................................................... 93
Monitoring Policies .......................................................................................................................................................... 94
HOW IS PATROL EVENT ASSOCIATION CHANGED IN BPPM 9.5 ............................................................ 95
EXAMPLE: ..................................................................................................................................................................................... 95
MERGED POLICY PRECEDENCE MANAGEMENT: .......................................................................................... 98
IMPLEMENTING LAYERED POLICIES TO PATROL AGENTS................................................................................................. 99
USING A STAGING SERVER ................................................................................................................................ 105
ENABLE AN IS TO BE STAGING IS........................................................................................................................................... 106
Install an integration server...................................................................................................................................... 106
Make an image of a Patrol Agent ............................................................................................................................ 107
Cross Check the availability of the New Patrol Agent under the staging IS ........................................... 108
Create a Staging Policy that will change the IS address ................................................................................ 109

Installing the BPPM Server and Integration Servers

Overview:

This section covers the install of BPPM 9.5 including the BPPM server and two
Integration Service Nodes. One Integration Server will be installed on Windows
and the other on RedHat 6.2. After completion of this section these major
infrastructure components will be installed and configured so that the Integration
Service nodes are connected to the BPPM server and communicating with
performance matrix being populated in the database for analytical purposes.
Download and extract the files
http://webapps.bmc.com/epd
Log in using your Customer Support credentials
Navigate to:
BMC ProactiveNet Performance Management Suite
BMC ProactiveNet Performance Management Suite 9.5.00
BMC ProactiveNet Performance Management Suite (Monitoring, Analytics, Diagnostics, Event
and Impact) 9.5.00
BMC ProactiveNet 9.5.00

Download the following files to your BPPM Server:

BMC ProactiveNet Performance Management Version 9.5.00 Core Components
BMC ProactiveNet Performance Management Base Monitoring Installation Repository January
2014
License Information for BMC ProactiveNet Version 9.5.00

Additional files if desired:

BMC ProactiveNet Performance Management Extended Monitoring Installation Repository
January 2014
BMC ProactiveNet Performance Management Version 9.5.00 Extensions for Atrium CMDB
BMC ProactiveNet SNMP Adapter Configuration Manager Version 9.5.00

Extract the files to a temporary location on the intended BPPM Server:

BMC ProactiveNet Performance Management Version 9.5.00 Core Components
BMC ProactiveNet Performance Management Base Monitoring Installation Repository January
2014
License Information for BMC ProactiveNet Version 9.5.00

Check for available product patches under the Product Patches tab and
download if any exist:
Instructions to apply the patch will be included in the documentation associated
with that patch.

Preparing your BPPM environment:

Prior to installing any BPPM 9.5.00 components, verify that the target systems
meet the requirements listed at the following link:

https://docs.bmc.com/docs/display/public/proactivenet95/Preparing+host+comput
ers+for+installation
Perform all OS applicable pre-installation tasks listed in the following link:
https://docs.bmc.com/docs/display/public/proactivenet95/Preinstallation+tasks

Installing the BPPM Server on Windows

Navigate to the <BPPMExtractLocation>\BPPMServer\Disk1 directory on your
BPPM server. Notice the server_install.options file. This file allows you to run a
silent install. It contains the install options that you enter when running the GUI
install without the silent option. We are going to use the GUI to install the BPPM
server in this section. Run the setup command file.

Progress through the install screens accepting the license agreement and
selecting defaults until you get to the screen that allows you to select the Single
Server or Multiple Server options. For the purposes of this guide, select the
Single Server option and click Next.

Select the ZIP file for the Base Repository from the
~/<RepositoryExtractLocation\9.5_base-<build#>.zip directory similar to the
example below. The Extended Repository is loaded later in this document.

Enter email notification criteria specific to your installation environment

Note: Email is optional configuration

Progress through the remaining install screens selecting the defaults and allow
the install to complete. The install will take at least 45 minutes.
If Email is configured correctly, you should receive an email from the BPPM
server when the install is complete.

The installation completion screen will display an installation log including any
errors. Verify that there are no installation errors from the installation completion
screen. Click the Done button when you are finished verifying that there are no
installation errors.
If Email is configured, verify that you received an email from the BPPM server
that you just installed.

Validate that the BPPM server is up and running.

Windows: Right Mouse Button (RMB) on the BPPM icon in the system tray
and select System Status. The following command window should be
displayed automatically.

Unix: Log on to the system as root or su to root

Apply the license files.

Copy the license files from:

~/<LicenseExtractLocation>/proactivenet.lic, proactivenet.sign, license.dtd
To:
Windows: C:\Program Files\BMC Software\ProactiveNet\pw\licenses
Unix: /usr/pw/licenses

Open new telnet/cmd window and run the license update command as shown
below:

The default credentials for the BPPM server are:

User ID: admin
Password: admin
Validate that you can log into the three components listed below, and navigate
the BPPM server GUIs including the following:
1) BPPM Operations Console
a. http://<hostname> or right click from the BPPM icon in the
system tray on the BPPM server
2) BPPM Administration Java Console
a. Windows: Right click from the BPPM icon in the system tray
Unix: Using an X-Term with $DISPLAY defined, # pw admin
b. Notice there is no option from a right click on Agent under
Advanced Options in the navigation tree.

3) Central Management & Administration web page

a. http://<hostname>/admin

Install the BPPM Integration Services

Open a remote desktop connection to your second Windows server (BPPM IS).
Logon as Administrator.
From within the Windows server connect to your BPPM Server Central
Management and Administration URL ( http://<hostname>/admin ) and logon as
user ID admin with password admin.
Download the Integration Server install package from the repository as shown
below to your BPPM IS server

Run the install package you just downloaded by right-clicking on it and choosing
Run as Administrator.

Select the defaults for all prompts and make sure you choose to install the
Integration Service and the Remote Cell.

For Linux platforms, the BPPM component installs require specific 32 bit
compatible library files that are not already installed on most RedHat servers.
This applies to the BPPM server, Integration Services, and PATROL agents.
The packages containing the necessary libraries are:
libXtst.i686
glibc.i686
libstdc++.i686
libstdc++.x86_64
compat-libstdc++-296.i686
compat-libstdc++-33.i686
compat-libstdc++-33.x86_64
pam.i686
You can install using either yum or rpm. The preferred method is yum as it will
automatically apply any dependencies.
NOTE:

You might get an error that references a missing library named libstdc++-libc6.11.so.2 during the installation of the BPPM server or Integration Services on
RHEL. This might not be resolved using yum in other environments. If this
happens on RHEL 6.2 try the following:
Download the following RPM packages from a RPM source (for example
http://rpm.pbone.net/ )
libstdc++-4.4.7-3.el6.i686
libstdc++-devel-4.4.7-3.el6.i686
compat-libstdc++-33-3.2.3-69.el6.i686
Install the RPM packages in the order listed above using the following command:
rpm -ivh <RPM file>
Use the following command to uninstall an RPM package:
rpm -e <RPM file>
If you get a compatibility error when installing compat-libstdc++-33-3.2.369.el6.i686 uninstall the RPM that the compatibility error indicates is already
installed, and then install compat-libstdc++-33-3.2.3-69.el6.i686.

IMPORTANT: The yum utility automatically checks for and resolves

dependencies. Usage of RPM bypasses yum and provides only limited
dependency management. You should avoid using rpm and use yum in order to
resolve dependencies if at all possible. At customer sites you should involve the
customers Linux server administrator(s) to ensure you are following their
standards, and that you are not introducing any libraries that they will not
support, etc.

You will install the Integration Server on the RedHat node in this step. Be certain
that you have completed installing the required libraries before attempting to
continue.

Log into your BPPM server (In this case it is a Windows system)
Launch a cmd window using Run as Administrator
Change directories to <BPPMExtractLocation>\BPPMAgent\Linux.

FTP the following two files using the put command to transfer the two files from
your BPPM server to your RedHat node.
bmc_pnet_is_install.options
BPPMAgent9.5_b241177692.bin
The instructions above are shown executed in the screen shot below.

Launch a cmd/terminal window and logon to your RedHat node as root.

Create a directory named BPPMAgent under your desired installation location.
We will use /opt/bmc in the examples (/opt/bmc/BPPMAgent)
Installing the Integration Services on Linux and UNIX nodes in most customer
sites will require leveraging the silent install capability because there will be no
GUI capability installed or configured on the customers servers. The steps
below outline how to run the silent install. (Optionally, if you wanted to install the
Integration Service node on Linux or UNIX using a GUI you could use a simple
xTerminal server such as MobaXterm running on your Windows workstation and
redirect the DISPLAY of the target Linux or UNIX node to your workstation before
you start the install. If you use this method do not specify the -i silent and
options file arguments at the command prompt when you launch the install
binary. For this section we will leverage the silent install process because we
expect most customer sites will require it.)
Use vi to edit the bmc_pnet_is_install.options file on the RedHat node that you
previously transferred. Change the highlighted content to the values as shown
below. Do not edit any other entries.

-P installLocation=/opt/bmc/BPPMAgent
-A IM
-A IEA
-A IELA
##### Component Selection settings
#Set IS_INSTALL_INTEGRATION_SERVICE=true if you want to install all
the components Integration Service
-J IS_INSTALL_INTEGRATION_SERVICE=true
#Set IS_INSTALL_REMOTE_CELL=true if you want to install Remote
Cell.
-J IS_INSTALL_REMOTE_CELL=true
##### Agent port
**NOTE** Make sure to remove any # sign from the second
highlighted line if it exists
(e.g. J IN_INSTALL_REMOTE_CELL=true)
Save the file and quit vi.
Change permissions on the install binary to 744 and initiate the install of the
Integration Services using the commands as shown below.

After the install completes, check the install log for errors. You will find the install
log in the following location.
/tmp/bppm_agent_install_log.txt
Use the following command to search for errors.
#cat /tmp/bppm_agent_install_log.txt | grep ERROR
The install process starts the Integration Service processes after the install is
complete. Verify that the Integration Service and cell are running.
#ps ef | grep BPPM
The ps command should return a list of processes running under the BPPMAgent
directory. These will include java processes, mcell, and other BPPM IS
processes.

Connecting the IS nodes to the BPPM Server

This section explains how to connect the Integration Service nodes to the BPPM
server. The process has changed from BPPM version 9.0. In v9.0 you added
the Integration Service nodes to the BPPM server using the Java administration
console. In BPPM v9.5 this activity is completed in the BPPM Central
Management and Administration module (CMA).
Logon to the CMA console (URL ( http://<hostname>/admin ) and logon as user
ID admin with password admin.) of the BPPM server and expand the Servers list.
Notice that only the BPPM server is currently listed. The Integration Service
already listed is an Integration Service running on the BPPM server to be used
as a staging service. See example below. (The staging service will be coved in
a later section.)

Click the Add button (green circle with a +) to add a remote Integration Server.
Fill in the fields for your Integration Service running on Windows as shown in the
example below. Enter the values for your Integration Service node.

You can specify a descriptive value for the Integration Service Name as noted by
the red arrow. You must enter the appropriate DNS hostname or IP address for
the Integration Service node.
Notice you can designate where the cell on the Integration Service node will send
events at this point in the install. You can also define or select a cluster for the
Integration Service. Additionally, you can flag the integration services as a
Staging node.
After entering the appropriate values click the Add button.

The Integration Service should appear in the server list as shown below.

Add your Integration Service node running on RedHat in CMA following the steps
outlined above.

Configuring the Cells

The Integration Service processes that forward data to the BPPM server should
now be configured and connected to the BPPM server. However, the remote
event cells running on the Integration Service nodes are not visible in the BPPM
server.
You will now add these cells to the BPPM server. Note that you are only adding
the cells so that they are accessible through the BPPM Admin and OPS UIs.
Note: You will not be setting up event propagation at this point.

Edit the mcell.dir file on each of your Integration Service nodes.

NOTE: You might have to stop the cells, or use notepad, in order to save the
files on Windows. You will find the mcell.dir files in the following directory
locations:
Linux:
Windows:

$MCELL_HOME/etc
%MCELL_HOME%/etc

Add an entry for the BPPM server embedded cell as shown by the format below
and save the mcell.dir file.
Note: Use UPPERCASE for the first word in the line (e.g. CELL)
Format:

CELL <BPPM node cell> mc

<BPPM Server>:1828

Example:

CELL pncell_clm-hou-006927

mc

clm-hou-006927:1828

Edit the mcell.dir file on the BPPM server. You will find the mcell.dir files under
the following location:
Linux:

$MCELL_HOME/etc

Add entries for both of the cells on your IS nodes as shown by the format below
and save the mcell.dir file.
Format:

cell

<IS node cell>

mc

<IS node>:1828

Example:

cell
cell

clm-hou-006977
clm-hou-006937

mc
mc

clm-hou-006977:1828
clm-hou-006937:1828

Restart the cells on the IS nodes:

Windows: RMB on the BPPM icon in the System Tray and select pw
commands. Enter the following command: mkill n <cell_name>
When the prompt returns enter: mcell n <cell_name>
Unix: Open a telnet/x-term window. Log on as or su to root
# cd ~/BPPMAgent/pw/pronto/bin
# . ./.tmprofile
# mkill n <cell_name>
# mcell n <cell_name>
Restart the admin cell on the BPPM server.
Windows: RMB on the BPPM icon in the System Tray and select pw
commands. Enter the following command: pw p e acell
When the prompt returns enter: pw p s acell
Unix: Open a telnet/x-term window. Log on as or su to root
# cd ~/BPPMAgent/pw/pronto/bin
# . ./.tmprofile
# pw p e acell
# pw p s acell

Add the cells on your Integration Service nodes to the administration cell on the
BPPM server. Use the command below to add the cells. The entire command is
entered on a single line. You will need to run the command for each of the cells
you are adding.
Format:
iadmin ac
name=<Cell_Name>:key=mc:primaryHost=<IS_node>:primaryPort=1828:
environment=Production:usergroups=*
Example:
iadmin ac name=clm-hou-006937:key=mc:primaryHost=clm-hou006937:primaryPort=1828:environment=Production:usergroups=*
Add the cells in the BPPM Ops Console. Click on the Navigation Pane Options
button. Select the admin cell and your remote cells under the Other Cells list
from the Navigation pane as shown below. Click the Ok button to save the
settings.

Creating and installing PATROL Agent and KM Packages

Adding the Extended Repository package to CMA.

Overview:
This section demonstrates the ways of adding the Extended Repository.
There are two ways of adding the extended repository.

Adding
extended
repository

using the pw
commands

using the
CMA
functionality

Download the Extended

repository from EPD to
BPPM Server

use either the pw

command or CMA to
import the package DO
NOT DO BOTH

Follow either Option 1 or Option 2 below. DO NOT do both.

Option 1: using the pw commands

1. Use the pw command to import the package

2. pw repository update [sourceDirectory] [destinationDirectory]
a. [sourceDirectory] is the directory from which the files of the Central
Monitoring Repository are copied
b. [destinationDirectory] is the directory that the files of the Central
Monitoring Repository are copied to

Note: Both, the sourceDirectory and destinationDirectory values must be

enclosed in double quotes and without an ending slash
Example :
pw repository update " C:\temp\IUR_FILES\Repository\ 9.5_extended-20130816-115947.zip "
"C:\Program Files\BMC Software\ProactiveNet\pw\pproxy\depot_directory"

Option 2: using CMA

1) Login to the http://<BPPM_Server>/admin

2) Navigate to the Repository navigation pane
3) Click on the Manage repository

4) Click on the import icon

on the right hand side.

5) In the import screen, select the Full Repository and click on import

6) In the next screen navigate to the 9.5 Extended Repository zip file in
the BPPM Server and click on Extract

7) The status will change as shown below.

8) Once done, you should get a Successful message as shown below.

9) Validate the import by clicking on the Manage Repository and checking

for the availability of the new packages.

Creating an Install Package of PATROL for Windows:

Log on to the CMA console http://<BPPMServerHost>/admin
Open the Repository Drawer
Select Deployable Package Repository

Click the Add icon (green circle w/+)

Use the pull downs to select the desired OS and Platform

By default the PATROL Agent is already selected for you. Select any additional KMs
by putting a check in the box next to the line item and click the Right Arrow.

Click Next

In the following screens, provide the required information and click Next

In the BMC ProactiveNet Integration Configuration Screen, enter the Integration

Service Node you want this PATROL Agent to connect to. Provide an OS Tag and
ensure that the Yes radio button is selected for Central Monitoring Administration
of the PATROL Agent(s) Configuration.

Click Next.

In the BMC ProactiveNet Performance Management Cell Configuration window,

enter the hostname and port number for the cell you want this PATROL Agent to
send events

Leave the Yes radio button selected for Route events via Integration Service and
Click Next
If you are using Patrol Central and want this PATROL Agent to connect to an RTServer,
enter the appropriate information or blank out the default entry and click Next.

For Windows Servers, you will be prompted whether or not you want the installation
program to automatically update Windows Firewall settings. We suggest you select
Yes and click Next.

In the final screen, give this Deployment Package a name, short description of its
contents. Select the file type of .zip and click the Save Installation Package button

Download the saved file either to your desktop and ftp/transfer the package to the
desired target system(s) or connect to the CMA via a web browser from the system
you intend to install the PATROL Agent to and Download the saved Installation
Package directly on that system.
Click the Close button to exit.

Install the Windows Agent package to your Windows IS Server

If you have not already done so, create a default patrol user account. Ensure the
account is a member of the Local Administrators group
Navigate to the Windows server location where the PATROL Installation package
is saved as the patrol default account user.
Extract the installation package.
Open a cmd window and execute the RunSilentInstall.exe from the command
line.

General Overview of Administration

Privilege Management

Overview:
This section demonstrates the configuration and usage of privilege management.

Create a role

Create a User
Group and
associcate the
created role

Create a USER
and associate
to the User
Group.

Create a Role
1. Login to the ADMIN UI of the BPPM Server.
2. Right click on Role and choose Add Role

3. Create a new role with the name Example_role_2. Unselect all

permissions and select only the permissions below.
a. Allow logon to Central Monitoring Administration
b. Allow Operations Console

4. Click the Finish button to save the role.

Create a User Group and associate the created role

Name the group Example_Ug_2. Select the role Example_role_2 you

already created and enter configuration in the rest of the tabs as you
desire (your choice), then click the OK/Finish button to save the group.

Create a USER and associate to the User Group

Right Click on User and choose Add User.

Select the user group Example_Ug_2 from the Available User Groups and
move it to the Selected User Groups using the >> button. Click Add.

Login to the BPPM console as the Example_User_2 user and observe the
privileges.

Visualizing Component Status and Health.

Overview:
This section demonstrates the visualization component status in BPPM 9.5
1) Login to the http://<BPPM_Server>/admin
2) Navigate to the Server navigation pane

Note the status icons are described in the following tables.

Integration Service
Sl ICON
#

Meaning

Comment

Patrol Agents
Sl # ICON
1

Marked For Deletion (MFD)

Sl ICON
#

The status of
the
Integration
Server.

Meaning
The status of the
Patrol Agent.

Meaning

The Green
plug indicates
that the IS node
is connected to
the BPPM server
On
disconnection the
plug will turn to
Red
Click on the
triangle next to
the IS.
Click on the
triangle before
the IS to list all
patrol agents
connected to the
selected IS node.

Comment
The Green plug
indicates that the
PATROL agent is
connected to the IS
node.
On disconnection
the plug will turn to
Red.

Comment

The
icon
represents MFD

In 9.5 we support
MFD for
Instances and
Devices only.
MFD is not
supported for IS
nodes.
Note: The following is
the general criteria to
set the MFD flag:
1. The IS node is
dis-connected (or
is down)
2. PATROL agent is
not connected to
the IS node.
3. The deviceassociated
instance is
deleted at the
PATROL agent.
4. The instance is
deleted at the
PATROL agent.
5. When the source
PATROL agent is
marked for
deletion.

Policy Status
Sl ICON
#
1

Meaning

Comment

The status of the

policies applied

Moving
your
mouse
over the
icon will
give you
more
information
about the
PATROL
agent.

GREEN good
RED one or more
policies was not
applied
successfully

Operating System Version

Utilities
Sl ICON
#
1

Meaning

When the Patrol

agent is disconnected
( in MFD state), you
can delete the Patrol
Agent by clicking on
the single wrench
Sync Agent will cause
the Patrol Agent to
send all the instances
information again to
the IS node.

Comment

The single wrench

icon provides different
functionalities
depending on the
status of the patrol
agent.

CMA will initiate

the sync and
upon receiving
this request, the
PATROL agent
will send across
the full instance
information to
the IS node.

Query Agent provides

a way to execute PSL
commands on the
PATROL agent.

Agent Query Tool

With the Agent Query tool you can execute PSL commands by using Ellipsis
button directly to the right of the Command field for some basic agent queries
that you can select or by typing your PSL query in the command field and clicking

Execute. The buttons to the right of the Execute button are agent control buttons
that allow you to reinitialize, stop, reload and purge the agent.

Creating a Timeframe in CMA.

Overview:
This section demonstrates the procedure to create a time frame using CMA. In
previous releases the same functionality was achieved using BPPM Admin UI
and complicated rules.

Add a timeframe to BPPM Server using the CMA

a. Login to the http://<BPPM_Server>/admin
b. Navigate to the General navigation pane
c. Click on the time frames.

Add a Once occurring Timeframe

Click on the
Add Icon
a. Enter Example_TimeFrame_1 in the name field
b. In the start field, enter the present time.
c. The end time should be 4 hours from now.

Add a Weekly occurring Timeframe

Click on the
Add Icon
a. Enter Example_TimeFrame_2 in the name field
b. In the start field, enter the 11:55 pm.
c. Duration end time should be after 3.5 hours
d. Select the alternate days starting from Monday.

Creating/Editing GLOBAL THRESHOLDS in CMA.

Overview:
This section demonstrates the NEW procedure to create GLOBAL
THRESHOLDS using CMA.
You can still use the threshold facility in BPPM Operational Console. However, if
you have multiple BPPM servers under the same CMA, then this method
provides a single place to manage all thresholds.

Steps:

Decide on
the type of
Threshold

configure the
threshold
using CMA

Enable the
configured
threhsold.

Understanding Event Thresholds

Please refer to the following link for specifics on the different types of thresholds
available:
https://docs.bmc.com/docs/display/public/proactivenet95/Understanding%20even
t%20thresholds

Decide on the type of Threshold

1. Login to the CMA portal of BPPM Server.
a. Login to the http://<BPPM_Server>/admin
b. Navigate to the Global Thresholds navigation pane.

Note: the attributes with a blue tick mark are enabled and the
ones with a KEY are KPIs.
2. Navigate to the Percentage Bandwidth Utilization of Host Network section.
a. Click on All Unix and Linux HP UX and Linux 9.12.00
Network

b. Create a CRITICAL signature threshold for a duration of 5 mins

above all baselines.
c. Once done, refresh the page and make sure the blue tick is
enabled against the attribute, which you modified.

d. Now, create an abnormality threshold with a 7 percent deviation

and a sampling interval of 7 min (hint click on the advanced button)

BPPM IS Failover Clustering

Overview:
Failover of Integration Servers. This section demonstrates BPPM 9.5s capability
to support out of the box IS node clustering for the purpose of Failover. IS
Clustering is not intended for Load Balancing. Note that the IS Cluster is
independent of the following
Operating System
3rd party applications
3rd party hardware.
In this section we will install 2 BPPM Integration servers on the same host (but
running on 2 different ports).

Steps:

Install BPPM IS on
different systems

Add the installed IS

to BPPM using CMA

Congigure the IS
Cluster by using the
Cluster configuration
feature of CMA.

Install BPPM IS on different systems

Note that you have already installed an Integration Service on one of your
Windows nodes earlier in this guide.
Open Command Prompt on your Windows IS node and make sure the ports
are in use and in listening mode as shown below.

1. Install another IS on the same server with different application ports.

a. Accept the EULA

b. The installer will automatically detect all the other existing

installations and would give you a choice to either install a new
instance or update the existing one. Select the new installation.

c. Provide a new path for the destination directory.

d. In the feature selection screen, uncheck the BMC ProactiveNet

Remote Cell and proceed further since we are installing the IS on
the same system. The installer will detect the existence of a cell
and will not allow you to proceed further if you try to install the cell.
Best practice recommends using mcrtcell for installing multiple cells
on the same host.

e. In the configuration screen, enter the following:

i. Unique Application port number - 24248
ii. Display name for the IS Service - BPPM_IS_24248
iii. Unique adapter port number - 4183

f. Wait for the installation to complete.

g. Verify the ports are in use and in listening mode.

h. Ensure that these Firewall ports are opened between BPPM

Server, IS and Patrol Agents.

Add the new Integration Service to BPPM Server using CMA

a. Login to the http://<BPPM_Server>/admin
b. Navigate to the Server navigation pane.

c. Click on the
Add Icon and add the IS.
d. Enter your information using the example as shown below.

e. Make sure that the IS nodes are listed in the registered list.

Create the IS Cluster using CMA

a. Login to the http://<BPPM_Server>/admin
b. Navigate to the General drawer and select Cluster.

c. Click on the
Add Icon and enter the details. From the available
integration server list search for your IS nodes and move them to
the selected list.

d. Note that you have to make 1 of them the primary and the rest
secondary.

Basic Policy Management:

Overview:
This section will focus on developing and understanding Basic Monitoring
Policies. The first part will walk through all the available wizard screens,
explaining your options and content expectations. Upon completion of the walk
through, you will be presented with 2 Use Case requirements for you to create
actual working policies to support. We will leverage these throughout the
remainder of this document.

Leveraging Precedence in Policy Management

In Policy Management, each Policy is assigned a precedence number. The
default precedence number is 999. Precedence is set between 001 and 999. The
Lower the number, the Higher the precedence
CMA allows for multiple policies to have the same precedence. When two
policies are applied to same agent and those policies share a common
precedence, the last read value for a matching variable between the policies is
retained. This can produce a challenge in determining which polices version of a
variables corresponding value is current in the agent.
Precedence is established at a configuration level not policy level. If 2 policies
meet the same Agent assignment criteria, both are loaded to the Agent. If any
configuration contained in the policies conflict, the configuration item of the policy
with the highest precedence wins. (Highest precedence being the lowest
number)
The first step to better manage this precedence behavior is to decide on a
standard model for applying a precedence values, it is a good practice to have
policies follow a Standard of Precedence:
Below is an Example Standard:
000 099 : Policies that should ALWAYS be enforced in all PATROL Agents
100 199 : Polices that would be specific to a Customer/Application/Dept
200 299: Windows standard Policies
300 399:

Linux standard Policies

400 899: Other Platforms or use case blocks of numbers

900 999: Basic Configurations which may be overridden by Specific Policies

Notice that you can sort on the Precedence Column letting you view all Policies
by precedence number. When you have a question about a policy and which
other policies may be effecting your desired result, sorting by precedence will
help show you possible policies to investigate for conflicts.

Walk Through Exercise:

Login to the BPPM Central Monitoring Administration (CMA) Console

Create a Monitoring Policy for All.

Policy creation and editing is performed via a Wizard process.

To Add a policy click on the green circled plus sign (+) Icon on the right of your
screen

Configuration Selection

The first wizard screen allows you to identify all areas of configuration for this
policy. A future configuration step will be presented for each area check marked
on this screen. We will visit all of them as we proceed through this section. In
practical use, you would only select those areas for which you have configuration
information relative to the policy being created.
** Word of Caution ** Once an area is Checked configuration information MUST
be entered to proceed further in the Wizard. Previous entries for username and
password are not retained.

General Configuration.

Give your policy a Name and a brief description.

Agent Selection

This is the most important screen in the Policy Wizard. This information will
determine which Agents (if any) will adopt the policy being created. Insure that
your entry defines ONLY Those Agents you want, and EXCLUDES those that
you do not want. An incorrect policy with a global reach will create global issues.

Use the below example to see how compound criteria can be used.
NOTE: notice the (+) and (-) signs to the right of the entry fields. These are used
to add and remove additional criteria.

If you provide criteria that the system deems a potential problem it will present a
dialog box validating your decisions. You should not rely on the Wizard to catch
all potential problems.

Monitoring Configuration

Monitoring Configuration is the first screen in the Wizard that presents a 2 page
model of data entry. The pages are:
1.) A Summary of current configuration
2.) A Detailed Entry screen for adding to the presented summary

Click the green circled plus sign (+) Icon on the left of the summary page. To
open the Detailed Entry Screen
Select a Solution (for our purposes select the Windows Server solution)
You can then select a Monitoring Profile. For this walk though select Windows
OS Basic Health Monitoring (similar to NT_BASE).

The Example used does not require further information from the User to activate.
There are Monitoring Profiles which require additional information.
Lets look at one example
Click the green circled plus sign (+) Icon on the left of the summary page. To
open the Detailed Entry Screen
Select a solution (for our purposes select the Windows Server solution)
You can then select a Monitoring Profile. For this example well select Windows
Event Log Monitoring
This Profile has 3 tiers of information required including the Hostname, the log,
and any filters you may want to apply.
** Configuration requires a hostname entry. This is due to a common use of the
Profile across local agent monitoring of logs and remote monitoring of logs.
Enter the Hostname and select Application as the Log Name.

Scroll down using the intra scroll bar and you will notice that each tier of the
Configuration has an Add to List button toward the bottom of each section.

Click the Add to List for the server entry, then complete the log and filter
information.
Now Click the Add to List for the Filter
Now Click the Add to List for the Log
Finally you can click the Add button at the bottom (the example shows Update).
Click the Close button to get to the back to of Monitoring Summary Screen.

Click the Next Button to move on to the Filtering Configuration

Filtering Configuration

Filtering Configuration is another Multi Page model in the Wizard that presents
a 2 page model of data entry. The pages are:
1.) A Summary of Filters configured
2.) A Detailed Entry screen for adding to the presented summary

You have the Option of Filtering everything in the Agent to one option or you can
be more granular and perform filtering for the Monitoring Type or even at the
Attribute level.

Select the Radio Button for Monitor Type Level

Click the green circled plus sign (+) Icon on the left of the summary page. To
open the Detailed Entry Screen

You are presented with the Details page. It should look familiar to you now. You
can select the Solution and Monitor Type of interest.

Select the Windows Servers solution and the BlueScreen Status Monitoring
type.

The Last Step is to define what Filtering you would like to apply.
Use the Pick List under the Specify the Filter Label.
You will have 4 Options to choose from:
NO FILTER (Send everything)
Filter OUT only the Data, Send the Events
Filter OUT only the Events, Send the Data
Filter OUT All the Data, All the Events
After picking a filter you can click the Add button at the bottom, followed by
Close button to get to back to the Filtering Summary Screen.
Click Next to move on to the Agent Threshold Configuration
Agent Threshold Configuration

Agent Threshold Configuration is used to cause the PATROL Agent to generate

an Event that is then passed to a BPPM Cell. (Usually goes with a Filter in the
previous section, for example where you chose to Filter out data, send Events
for a Monitor Type or an Attribute you plan to enter an Agent Threshold for.)

Agent Threshold Configuration is another Multi Page model in the Wizard that
presents a 2 page model of data entry. The pages are:
1.) A Summary of Thresholds configured
2.) A Detailed Entry screen for adding to the presented summary

Click the green circled plus sign (+) Icon on the left of the summary page. To
open the Detailed Entry Screen

Select the Windows Solution and Pick the Paging File Monitor type
Select the Paging File Usage Attribute
In the Threshold Section enable the Alarm 1, set for WARN between 90 100

Instance Level Thresholds are supported as well.

For Monitoring types configured for instances you will have a Scope pick list. If
you select Instance you will be provided an entry field for the Instance Name.

After configuring the Threshold click the Add button at the bottom, followed by
Close button to get to back to the Agent Threshold Summary Screen.
Click Next to move on to the Server Threshold Configuration
BPPM Server Threshold Configuration

Server Threshold Configuration is used to cause the Analytic Engine in the

BPPM Server to generate an Event based on Metric values and additional
variables (e.g. baseline, deviation, etc )
Server Threshold Configuration is another Multi Page model in the Wizard that
presents a 2 page model of data entry. The pages are:
1.) A Summary of Thresholds configured
2.) A Detailed Entry screen for adding to the presented summary

Click the green circled plus sign (+) Icon on the left of the summary page. To
open the Detailed Entry Screen

Pick any Monitor Type that suits your fancy, configure at least one threshold
After configuring the Threshold click the Add button at the bottom, followed by
Close button to get to back to the Server Threshold Summary Screen.

Click Next to move on to the Agent Configuration Section

Agent Configuration

Agent Configuration provides access to a few critical configuration variables in

the PATROL Agent. This screen allows you to alter things like default account,
Agent Tags, IS assignment and Event Format profile.
It is also the Screen which you can select and set Polling Cycles for the different
KMs (Monitor Types) in the PATROL Agent.

Alter the Value for the Events Format Container (Event Profile to the Agent)
Enter BiiP3. This is the format used in 9.0 and most rules are written to today.
Click Next to move on to the Server Configuration Section

Server Configuration

Server Configuration provides access to a Number of options related to how you

would like Devices using the Policy to be reflected in BPPM Server.
Review the options available.

Enter a Value to the Add Monitors to a Group

** In 9.0 the group had to exist already (defined in Java Admin). In 9.5, if the
group does not exist it will create the group for you.
Click Next to move on to the last section

The Configuration Variables Section.

The Configuration Variables section provides access to All things PATROL. It

supports both single entries of pconfig variables as well as an Import feature.

Click the green circled plus sign (+) Icon on the left of the summary page to
open the Detailed Entry Screen.

Enter values similar to the example below. This will instruct an agent using this
policy to Disable the KM entered in the Value field. Click the Add button to save
your entry and return to the Summary Screen.

You have now visited all the different sections of Policy Creation. Not all Policies
require information for each Section. You should be familiar with what you want
to accomplish through a policy prior to creating it, then build the policy to that
plan.
Click the Finish Button

** Note when you click the Finish button the Policy is validated and a warning
will appear when it finds another Policy in the Environment assigned the same
precedence number. Not to worry here, this is our first Policy and it should not be
used for any agent.

Now you should see your first Policy in the Summary Screen

PATROL Agent Event and Data Continuity

Overview:

This section will demonstrate PATROL Agent data continuity when switching ISs
and the catch up capability of data and events in BPPM after a data path
interruption.
Pre-Requisites: BPPM Server, PATROL Agent with monitoring policy, an IS
installed on a Linux server, an IS installed on a Windows server
Verify the PATROL Agent is sending data to BPPM server
Verify the PATROL Agent is sending data to BPPM server via the IS installed on
the Linux server. In the example below the PATROL Agent running on clm-hou006936 server is sending data through the IS installed on clm-hou-006936.

Confirm Data is present and consistent.

In the OPS UI, drill down to a parameter such as CPU or Memory and verify that
data is present and consistent.

Change the existing policy to move the PATROL Agent

Change the existing policy to move the PATROL Agent on the Linux server to the
IS installed on Windows server.

Watch the PATROL Agent switch between ISs

If you are quick about it, you can watch the PATROL Agent switch between ISs
in the CMA UI

Watch the Agent move to the new IS

Verify the data from same parameter continues to collect data:

After a few minutes, verify the data from same parameter. (No interruption in
data and is associated to same agent instance in BPPM)

Using the Query Agent function.

This section will familiarize you with the functionality of the newly added Agent
Query Tool. The Agent Query Tool is designed to supply some of the
functionality previously found in PCM and a PATROL Developer console.
Pre Reqs: BPPM Server, IS, and Windows or Linux PATROL Agent with a
monitoring policy applied.

Select the Query Agent function as indicated in the screenshots below.

OOTB only the Admin user can manipulate the agent.

When the agent query window appears enter a PSL command in the window and
select the Execute button. Also, notice the other functions available to
manipulate the agent.
print(get("/hostname"));

Blackouts
Overview:
This lab will demonstrate the new blackout capabilities in CMA. In this lab you will
create a blackout for the Linux Agent so that no alerts are received during a
specific time period.
Pre-req: BPPM Server, Linux PATROL Agent with basic OS monitoring policy.
Hands-on Exercise:
Create a blackout for an entire Linux agent. (Emergency Blackout)

Create the Blackout timeframe

The first step in creating a blackout is to create the blackout timeframe that can
then be associated to a specific parameter(s) or agent(s).

Log into CMA as admin and select the General drawer in the navigation pane.
Select Timeframes and select the green plus
in the upper right hand corner
to create a new timeframe.

Set the blackout period to Always Active and Start Immediately. Notice the
different recurrence patterns available. Give the blackout a name and save it.

NOTE: The Timeframe cannot cross the midnight hour. For example: If your
timeframe for a blackout is between March 31st at 22:00 and April 1st at 01:00,
you will have to create two timeframes. One for March 31st from 22:00 to 23:59
and one for April 1st from 00:00 to 01:00.

Create the blackout policy for the parameter(s) / agents(s).

In CMA, select the Policies drawer in the navigation pane. Now open the
Blackout heading and select All. Create a new blackout policy by selecting
the green plus sign
in the upper right.

Give the policy a name and select the timeframe created earlier. Notice you
could also create a new timeframe here by selecting the New button. When
finished select Next.

Enter the agent selection criteria.

Select the type of output to be blacked out such as data collection or events and
then the scope of the blackout by selecting an entire agent or selecting specific
application classes and instances. For our purposes, select Data for the
blackout and select Complete Agent for the scope. Select Finish when done.
NOTE: To blackout specific monitors or instances you change the scope to
Monitor types and Instances and select the green plus sign to add the
appropriate monitor(s) and instance(s) to be blacked out.

View/Verify the policy.

You can verify the policy was applied to the correct agent by selecting the box in
the Applicable Agent column in the CMA view below.

Verify the agent has been blacked out by looking at the events in the BPPM
Operations Console as seen below and / or by drilling into the Agent that was
selected for blackout. After drilling into the agent, verify that no more data is
being collected for any of the parameters.

All parameters are blacked out. No data is being collected.

Event Flow and Event Associations:

Overview:
This lab focuses on how to control Event propagation and recognizing Event
Association changes in 9.5 in the BPPM Operations Console.
Where do I control the Event flow in BPPM 9.5
There are a number of places which can effect where a PATROL Agent will send
Events generated in the course of KM operations.
PATROL Install package

1.) A PATROL Install package can be configured to dictate where Events

should be sent. This is the most basic control point and can insure that
Events flow into a cell upon startup. However, this behavior may be
undesirable if you have yet to configure Event rules and have knowledge
of what events will flow.
Prior to 9.5 we have recommended specifying a fake hostname in the
installer (e.g. changeme/1828). This blocks event flow from the agent until
one of two things change:
a.) You provide a specific Cell location as part of a Monitoring Policy
that will update the Agents pconfig with a rule that looks like:

"/ConfigData/EventSetup/Configuration/EventCells" = { REPLACE =
"<cellname>/1828" }
b.) You Remove the Agent configuration variable:
"/EventSetup/Configuration/EventCells" = { REPLACE = "<cell>/1828" },
c.) You alter the value Directly in the Agent configuration with a variable
change like:
"/EventSetup/Configuration/EventCells" = { REPLACE = "<cell>/1828" },
NOTE: The Policy entries (e.g. /ConfigData/..) will ALWAYS win
over the Local Variables.

Event integration properties for an IS

2.) Event integration properties for an IS can be provided when adding the IS
to the BPPM Server via the CMA. Setting the Value here dictates that any
PATROL Agent sending events to the IS node (or configured to use
Integration Server Settings in a Policy) will follow the settings specified.
Options are:
a.) Route to the BPPM Server
b.) Use the integration Server Setting (e.g. use the cell associated to the
IS node you are adding)
c.) Dictate the Cell you want to use (You MUST identify the <host>/<port)

Monitoring Policies

3.) Policies also support identifying a location for Events to be routed. As a

general rule you will want to control which Policies contain a setting that
specifies which Integration Server is used. Think of using one that dictates
Windows goes to a and Linux goes to b. Otherwise you will need to get
pretty crafty with either hostname matching or port control at the Agent.
(e.g. All Servers in Buffalo use port 3185, in Chicago port 3188)
Infrastructure Events are always in the BPPM Server (e.g. Agent
disconnected)

How is PATROL Event Association changed in BPPM 9.5

Event association from PATROL in previous versions were ONLY associated to
the Device. In BPPM 9.5, this association applies to the Monitor Type Instance.
There are two big benefits to this model.
a.) It is much clearer which monitors have current PATROL events in any of
the Grid views.
b.) Proper association to a group containing Monitors from one or more
devices.

Example:
Login to the BPPM Central Monitoring Administration (CMA) Console

Edit your basic windows Monitoring Policy under All to implement specific
management configuration that will ONLY apply to your Windows PATROL
Agent.
To Edit the policy Highlight your Windows policy and click the pencil icon.
Select/Check the Agent Threshold and Agent Configuration options (if not
already included) as the areas you would like to configure/edit.
Click on the link for the Agent Threshold screen
Create a Threshold for:
Solution = Windows Server
Monitor Type = Memory
Attribute = Memory Used (MB)

Set the Alarm 1 as:

Enabled, min=0, max=8000, Issue Event Alarm, Immediate
Save the Values Click Add and Close

Click Next to get to the Agent Configuration screen

Edit the Event Configuration Section

Direct Events to <your BPPM Server>/1828

Format = BiiP3 (case sensitive)

Click Finish to Save the Profile

Merged Policy Precedence Management:

Overview:
This section will focus on developing Layered Monitoring Policies and leveraging
Policy Precedence.

Implementing Layered Policies to PATROL Agents

Login to the BPPM Central Monitoring Administration (CMA) Console

Create a Monitoring Policy for All to implement Base Agent configuration that
should/can be applied to all Servers as a Standard.
To Add the policy click on the green circled plus sign (+) Icon on the right of
your screen

The first wizard screen allows you to identify all areas of configuration for this
policy. We will visit just the Configuration Variables Section.

Provide a policy Name and a brief description.

Name it BASE_CONFIG.
Assign a Precedence of 901. (We will discuss Precedence Setting later in this
section.

Agent Selection
This is the most important screen in the Policy Wizard. This information will
determine which Agents (if any) will adopt the policy being created. Insure that
your entry defines ONLY Those Agents you want, and EXCLUDES those that
you do not want. An incorrect policy with a global reach will create global issues.

Create a Condition that Agent Port equals 3181 (This will cause the policy to be
applied to all of your Agents running on port 3181)
Click Next to move on to the last section The Configuration Variables Section

The Configuration Variables section provides access to all PATROL

configuration variables. It supports both single entries of pconfig variables as well
as an Import feature.

We want to enter a number of Variables that will be a standard for most if not All
Agents in the environment.
There are two Options for entry:
1. Individually Type them in by clicking the green circled plus sign (+) Icon
on the left of the summary page. Then open the Detailed Entry Screen for
each entry.

2. Create/Find and Import them from a PATROL.cfg file.

Example of the Rules for Unix/Linux:
PATROL_CONFIG
"/AgentSetup/AgentTuning/agentPriority" = { REPLACE = "10" },
"/AgentSetup/AgentTuning/applCheckCycle" = { REPLACE = "40" },
"/AgentSetup/AgentTuning/getProcsCycle" = { REPLACE = "300" },
"/AgentSetup/AgentTuning/pslInstructionMax" = { REPLACE = "0" },
"/AgentSetup/AgentTuning/pslInstructionPeriod" = { REPLACE = "0" },
"/AgentSetup/AgentTuning/runqDelta" = { REPLACE = "8" },
"/AgentSetup/AgentTuning/runqDeltaIncrement" = { REPLACE = "2" },
"/AgentSetup/AgentTuning/runqMaxDelta" = { REPLACE = "40" },
"/AgentSetup/AgentTuning/runqSchedPolicy" = { REPLACE = "1" },
"/AgentSetup/AgentTuning/userPriority" = { REPLACE = "0" },
"/AgentSetup/EnableSysOutputAclCheck" = { REPLACE = "1" },
"/AgentSetup/accessControlList" = { REPLACE = "*/*/CDOPSR" },
"/AgentSetup/fixHistFlag" = { REPLACE = "dirtybit" },
"/AgentSetup/historyRetentionPeriod" = { REPLACE = "4" },

"/AgentSetup/integration/useFQDNHostName" = { REPLACE = "yes" },

"/AgentSetup/loadOnlyPreloadedKMs" = { REPLACE = "yes" },
"/AgentSetup/prmHistCacheFlushTimer" = { REPLACE = "1200" },
"/snmp/agent_auto_start" = { REPLACE = "no" }

Click the Finish Button

** Note when you click the Finish button the Policy is validated and a warning
will appear if it finds another Policy in the Environment using the same
precedence. No other Policy should have your Precedence Setting.

Using a Staging Server

Overview:

This section demonstrates the CMAs new functionality of a Staging IS. It will
cover the installation and identification of a staging IS and the use case for
staging PATROL agents to BPPM.
In large environments it becomes a difficult challenge for the end users to
maintain multiple Images of patrol agents to match different IS nodes. This
functionality allows the end user to maintain minimal images and then do a
proper load balancing once the agent is connected to CMA through the IS.
In large environments, it is highly recommended to have a dedicated IS on a
different system for this purpose.

Steps:

Enable an IS to be a
Staging IS

Make an Image of the

Patrol Agent with the
Staging Integration
Server details

install the image on

the target device

target device will

connect to the staging
IS

once the device is

available in BPPM's
CMA, appropriate
Staging Rules are
applied to move the
patrol agents to the
appropriate IS.

Enable an IS to be staging IS.

Install an integration server

Install an integration server on the server and register it to CMA (remember

section 1 Adding IS). Remember to select the Is Staging Integration Service
check box

Notice the introduction of a new icon next to the staging server.

Make an image of a Patrol Agent

Make an image of a Patrol Agent that is assigned the Integration server IP of

your staging server and install it on the system designated to be the Staging IS
server.
1. While making the image change the port number of the patrol agent.

2. Specify the Staging Server IP when asked

3. Answer the rest of the prompts and save the image.

4. Download and install the image on the same system on which Patrol
Agent was installed in the previous labs.

Cross Check the availability of the New Patrol Agent under the staging IS.

a. Login to the http://<BPPM_Server>/admin

b. Navigate to the Servers pane and select the BPPM Server

c. Click on the Staging IS and the new Patrol Agent should be registered
underneath.

Create a Staging Policy that will change the IS address

a. Using the example below, please enter the appropriate information and
click Next.

b. In the next window, enter the TAG (if any) and change the IS to the single
Integration Service and click Finish.

c. Once done, the Policy will appear as shown.

d. Wait a few minutes then verify that the New Patrol Agent switched from
the staging IS to the dedicated IS.

This is the end of our Introduction/QuickStart Guide to BPPM 9.5.

We hope you found this document useful in helping to understand the changes in
behavior for BPPM 9.5 and understanding the basic installation/configuration
processes to get you started with BPPM 9.5.