Tracey S.

Shields
3214 M.L.King Ave. SE
Washington, DC 20032
202-595-5632 (Cell)
shields_tracey@yahoo.com

OBJECTIVE:
To utilize my skills and experience in a stable environment with the potential to grow and advance within the organization

Covenant House Washington

Senior Outreach Specialist
11/2007 - 6/2009
Established relationships with the targeted population of 18-24 year old youth and encouraged them to accept services and become productive
members of society. Facilitated the process of youth choosing to leave street- life by providing realistic alternatives, and counseling against
attitudes of hopelessness and despair. Facilitated and assisted in identifying and documenting the needs of the youth with group enhanced
developmental training. Developed and implemented innovative ideas for reaching and developing relationships with youth in the community.
Served as the acting Director of Street and Community Outreach. Supervised a staff of five Outreach Specialists on day-to-day activities and
provided productive information on a range of educational and vocational objectives. Processed outreach stats sheets and monthly reports.
Completed monthly progress reports for Outreach Specialist. Attended community meetings for new partnerships within the community.
Organized daily Outreach Specialists activity sheets. Processed all employee timesheets.

Covenant House Washington

Administrative Assistant/Intake Specialist
04/2007- 11/2007
Received incoming calls for all staff within the CSC and route calls to the appropriate individuals. Coordinated the Director of Service
Managements schedule, activities, and meetings and prepare monthly reports. Maintained an inventory of all office supplies, as well as
coordinating office supply orders and request, process purchase orders, check requests, reimbursements, petty cash management, and token
management. Interviewed and conducted initial assessment of clients considering obtaining services from CHW. Developed and facilitated
support groups. Maintained accurate computer records of CHW youth for the Office of Child and Family Services. Closed all inactive clients’
files. Developed service plans for new clients and process all paperwork needed. Completed intake forms and psychosocial reports for all new
clients. Updated client’s files as needed.

Covenant House Washington

Outreach Specialist
10/2006- 04/2007
Aided in the outreach to homeless youth in the community providing resources for housing, educational and vocational goals. Transported youth
to various locations throughout the Washington, D.C. area and P.G. County area. Provided after-school activities for the youth in the community
at the local outreach center. Maintained statistics on the number of youth contacted in the community. Maintained outreach supplies.

Catholic Community Services

Residential Counselor
07/2005 – 10/2006
Assisted clients with job referrals and housing opportunities. Prepared and assisted with daily log of client activities. Calculate all clients that
require sleeping arrangements in the facility. Listened to clients concerns and identified their needs regarding job placement, employment and
housing. Assist with the daily feeding of all clients. Evaluated clients need and provided viable solutions.

EDUCATION:

Strayer University
Associates in Business Management 2008

DC Human Trafficking Training

Understanding the effects of Human Trafficking 2008

Mayor’s Advisory Committee on Child Abuse &and Neglect

From Prevention to Crisis Intervention: Saving our Children

DC Children and Youth Investment Trust Corporation 2007

Navigating Youth Culture and the Street Code
Our Place, D.C. 2002
Certificate in HIV/AIDS Peer Educator
Marist College 2002
Undergraduate Certificate in Business Management with Legal Applications