9/10/2015

ShellBruneiCertificationTest

ShellBrunei
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Question1

WhichoftheseisNOTasafetyfactoryouneedtoobservewhencompletingaShellMMPevaluation?

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Selectone:
A.Neveruseyourmobilephonewhiledrivingorattheservicestation
B.Alwayswearasafetyvest
C.Neversmokeattheservicestation
D.Switchoffyourenginebeforeyoustartfillingyourcar
E.Neverdriveundertheinfluenceofalcoholordrugs
F.Beawareoftrafficmovementatalltimesasyoumovearoundthesite
CorrectAnswer

Question2

WhatdoyouhavetopurchaseduringyourShellassignment?

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Selectone:
A.Requiredminimumamountofpetrol
B.Smallitemfromshop
C.Both
D.EitheraslongasImakeapurchaseitsokay
CorrectAnswer

Question3

Howdoyouknowwhattheminimumpetrolamountis?

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Selectone:
A.Asktheshopstaff
B.CheckonshopperportalbeforeIleave
C.Justbuysomepetroltheamountdoesntmatter
D.Checktheevaluationpaperworkbeforestartingtheevaluation
CorrectAnswer

Question4
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Ifyouencounteredthefollowingwhileexitingthesite,whichoneswouldyouassessastemporary
obstructions:

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Selectoneormore:

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A.Trafficcones
B.Productdisplays
C.Queuingvehicles
D.Tightturnontosite
E.Posterframes
CorrectAnswer

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Question5
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Beforeyoureachthepumpisland,whatsignageshouldbevisible(eitheratthepumpislandoronthePrime
Sign)?

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Selectoneormore:

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A.Directionstothecarwash
B.Therangeoffuelsavailable
C.Whattheshopspecialsare
D.Whethertoexpectfullattendantserviceorselfservice
CorrectAnswer

Question6

Ifoneortwohosesonapumpareoutoforder,wouldyouexpecttosee:

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Selectone:
A.Thewholepumpblockedoffbyconesorothermeans
B.Neatlyprintedsignageontheindividualpumphoses(orthehosesproperlybagged)
C.Signageattheendofthepumpislandindicatingthis
CorrectAnswer

Question7

Whichofthefollowingdoyouneedtocheckataselfservepumpisland?

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Selectoneormore:
A.Pumpisclean
B.Pumpbollardsareinplace
C.Papertowel,rubbishbinandglovesareinplace
D.Nonoticeablefreshspillsaroundthepumpisland

Question8

Whatarethethreekeybehavioursyouneedtoobserveforbothforecourtandstorestaff?

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Selectoneormore:
A.Whethertheymakeeyecontact
B.Whethertheygreetyou
C.Whethertheymakeaproductorserviceoffer
D.Whethertheyhandleyourpaymentefficiently
E.Whethertheygiveyouafarewellorthankyouattheendofthetransaction
CorrectAnswer

Question9

Atfullservestations,whichofthesewouldNOTcountasaproductorserviceoffer?

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Selectone:
A.Offeroffulltank
B.Mentioncurrentshoppromotion
C.Drawattentiontocarwash/autoserviceposter
D.Offerpremiumfuelgrade
E.Askifyouneedanythingelse
F.Offershoeshine
G.Mentionloyaltycard
H.Offertocleanwindscreen
I.Offertocheckoil/tyres
CorrectAnswer

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Question10

Ifyouhaveachoice,whereshouldyoupayforyourpetrol?

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Selectone:
A.Shop
B.Paymentkiosk
C.Forecourtattendant
D.Automatedpaymentterminal
E.Anyofb,cord
CorrectAnswer

Question11

Whyshouldyoudoassignmentsalone?

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Selectone:
A.Passengersmightgetbored
B.Youcanonlybuyonethingintheshop
C.Topreventbeingdistractedandallowattendanttomakeappropriateoffers
D.Becauseitsasafetyrequirement
CorrectAnswer

Question12
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Ifthereisashop,butitsclosedduringyourvisitsoyouhavetopayatanightwindow/counter,doyou
categorisethisas:

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Selectone:

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A.Shop?
B.Kiosk?
C.Noshop?
CorrectAnswer

Question13
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Wherecardsacceptancesignageisinplace,shouldyouattempttopaywithacardthatisnotmentionedon
thecardsacceptancesignage?

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Selectone:

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A.Yes
B.No
CorrectAnswer

Question14

Insidetheshop,whatdoyouNOTneedtoassess?

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Selectone:
A.Floor
B.Productdisplaysonshelves
C.Promotionalsignage
D.Fridges
E.Overalllighting
F.Coffeedispenser
G.Abilitytomovearoundfreely
IncorrectAnswer

Question15

Whatshouldyoucheckifyoucomeacrossanyequipmentonthesitewhichisnotworking?

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Selectone:
A.Whetheritisswitchedon

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B.Whetherthestaffknowsitsnotworking
C.Whetherithasneatlyprintedsigninformingitisoutoforder
CorrectAnswer

Question16

Whenassessingtoiletcleanlinesswhatarethegeneralguidelinesyouneedtokeepinmind?

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Selectone:
A.Itshouldappearasifitscleanedregularly,butitdoesnthavetolooklikea5starhotel
B.Aslongasyoufeelcomfortableusingit,itsokay
C.Onlypenaliseifitsabsolutelyfilthy
D.Ithastobespotlesslycleanwithnolitter,stainsordirt
IncorrectAnswer

Question17

Doyouhavetousetheairandwaterfacilitiestoassessthem?

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Selectone:
A.Yes,always
B.No,justcheckifthereareany
C.Yes,unlesstheyarebeingusedbyanothercustomer
CorrectAnswer

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