Software License Activation

Quick Start Guide

What is meant by License Activation?
License Activation (aka License Key Fulfillment) is the process for
requesting and receiving electronic license keys to unlock
software products. This occurs after HP Order Management has
processed the customers purchase order and delivered the
software product to the end user. Many times, new product
releases require current owners of that product to obtain a new
license key in order to upgrade to a new version release.

Step two: Sign-In

Sign into the HP Licensing for Software Portal with HP Passport

Enter the Entitlement Order Number (EON) in the field provided.

The EON is located on the Entitlement Certificate(s) you received
with your order.
o If ordered electronically, the Electronic Delivery Receipt
includes a direct link to the Licensing Portal with the EON
already pre-populated.

What you need to know

Licenses can be version-specific, depending upon the product

family.

A License can also be referred to as an entitlement.

A License Key is required to unlock software modules and
features. Some products purchased include an initial temporary
license installation until a perpetual license key can be obtained.

The license key will unlock the functionality that you purchased.
Some products may have additional functionality built in that
requires separate license purchases/keys to unlock.

Licensing for Enterprise License Agreement (ELA) customers is a

unique process tailored to each customer. Please refer to the
FAQ document on the Licensing portal, for more information.

Step three: Product Selection

Select the product(s) for which to activate licenses.
You can do this selection by either product family or individual
product.

From the License Key Delivery Portal

home page you can also access:

License Key frequently asked questions

Site User Guide (Help document)

Website Tutorial
Website Glossary

Requesting your license key(s)

Step one: Go to the Licensing Portal

If you have ordered E-Delivery software products, the Electronic

Delivery Receipt includes a direct link to the Licensing Portal with
the Entitlement Order Number (EON) already pre-populated.

If not, access the HP Licensing for Software Portal using the

following link www.hp.com/software/licensing

Step four: Activation information

Required information varies, depending on products being

activated.

Enter details such as Target name, IP Address, WWN #, etc.

Target Name is a customer defined identifier, for either a real or

virtual machine where licenses will be installed. A Target can be
defined as the system, machine, host, server or device on which
an entitlement is activated. A license is linked to a specific Target
name.
A Target is not a locking parameter; it is a way to organize
licenses. There can be several licenses associated with one
Target, each with its own unique locking parameter.
Enter Quantity to activate and version.

More in depth instructions of Licensing Portal functionality are

provided in the How-to Demos available from the portal home
page.

Step five: Confirmation information

Complete the Email to field for where email and license keys
should be sent to.

Enter any notes for this transaction.

Step six: Complete Screen

The Activation process is complete, and license certificates and

license keys are delivered to requestor.

From this screen, you can email certificates or view certificates.

Click on View certificate link

For some products a temporary license key will be provided initially.

Temporary key use is intended for new installations. If you are
adding on to an existing implementation, the temporary key will
replace your existing key and could reduce entitlement. The perpetual
license key will be delivered within 2 business days.

For additional license key assistance:

Product Family
HP Enterprise Software (not a
complete list)
ArcSight; ALM; App. Security Asset
Manager
Business Avail. Center; BPI
BSM; Change Imp. Testing
Client Automation
Connector; Data Protector
Data Management
Desktop Administrator
DDMI; Diagnostics
Fortify; Functional Test
Job Center; Load Runner
Network Node Manager
Operations Manager
Performance Center
PPM; Route Analytics; RUM
QTP; Quality Center
Server Automation
Service Activator
Service Manager; SiteScope
Transaction Vision
TRIM; UCMDB
Unified Functional Test

Enterprise Storage &

Servers
(not a complete list)
HP Storage Software:
HP 3PAR Systems
HP P2000 (MSA)
HP P6000 (EVA)
HP X9000 (IBRIX)
HP P4000 (LeftHand)
HP StoreOnce Backup
HP P9000 (XP Storage)
Smart Array Advance Pack
Brocade/Cisco/Qlogic
HP Proliant Blade/Server:
HP Insight Software
HP iLO, HP LO100i
HP Scalable Computing
Infrastructure
HP Matrix Operating Env.
HP Virt Connect Ent. Mgr
VMware; Linux, RedHat
HP Imaging and Printing:
HP Access Control
HP Web Jetadmin

Americas

Submit Licensing support

request online.
Or call 1 800 633 3600
(English, Spanish, Portuguese,
Japanese)
mi.licensing-NA@hp.com
(English & Spanish)
* 7 am - 7 pm GMT-6

1 800 538 1733

(English, Spanish)
licensing.ams@hp.com
Mon to Fri 8 am - 8 pm EST

Europe,
MiddleEast &
Africa

Submit Licensing support

request online.
Or call +44 203 027 7238
(English, German, French,
Italian, Spanish, Russian)
mi.licensing-EMEA@hp.com
(English, German, French,
Italian & Spanish)
* 7 am 4 pm GMT

+44 203 450 5383 (English, German,

AsiaPacific &
Japan

Submit Licensing support

request online.
Or call +65 6622 1426
(English, Chinese, Korean)
+0120 923 333 (Japanese)
LicensesAPAC@hp.com
(English, Chinese, Japanese)
* 8:30 am 5:30 pm GMT+8

Japan: +81 36 743 9679 (Japanese)

China North: 10800 744 0572
China South: 10800 440 0552
(Chinese, English)
UK: +44 203 564 2852 (English)
licensing.apj@hp.com
Mon - Fri 9 am - 5 pm Japan Local

French, Italian, Spanish, Russian)

licensing.emea@hp.com
Mon Fri 8 am - 4 pm GMT

*Note: Customers can call outside these timeframes & get support in
English, Spanish & Japanese 24x7.
For a list of country specific phone numbers, go to here

July 2014