Professional Documents
Culture Documents
PROFILE INDUSTRIES
PARTNERS
SERVICES
Profile
Before purchasing a drive, ABB offers an energy Seeking advice from ABB at the selection and
appraisal to determine which applications can dimensioning stage helps ensure that the right drive
benefit from the use of drives. During operation is chosen with the correct safety features. Helpful
and maintenance, tuning of the drive maximizes safety advice continues into the installation and
its energy savings. Additionally, when the drive commissioning stage with ABB’s professional start-up
lifecycle is complete, ABB can ensure that the service.
drive is disposed of in a way that meets all local
environmental regulations. Throughout the drive’s lifetime, services such as
remote monitoring help protect the safety of the
plant by rapidly diagnosing and rectifying faults.
■ The drive, with complete lifecycle ■ The drive, with complete lifecycle
services, is available for purchase. services, is available for plant extensions.
ABB follows a four-phase model for managing drive lifecycles, which brings enhanced customer support and improved efficiency.
Examples of lifecycle services are: selection and dimensioning, installation and commissioning, preventive and corrective maintenance, remote services,
spare part services, training and learning, technical support, upgrade and retrofit, replacement and recycling.
The services offered for ABB low voltage drives to preventive maintenance and reconditioning of
span the entire value chain, from the moment a drives, ABB has all the options covered to keep its
customer makes the first enquiry to disposal and customers’ processes operational.
recycling of the drive.
Should corrective maintenance of drives be needed,
Throughout the value chain, ABB provides training, ABB offers on-site and off-site repair facilities, fully
technical support and customized contracts. All backed up by the most extensive spare holding.
of this is supported by one of the most extensive
global drive sales and service networks. Upgrade and retrofit
Orders can be placed through any ABB office Replacement and recycling
or through ABB’s channel partners. In some
countries orders can be placed and tracked online. ABB can advise on the best replacement drive while
ensuring that the existing drive is disposed of in a
ABB’s sales and service network offers timely way that meets all local environmental regulations.
deliveries including express delivery.
Entire value chain services
Installation and commissioning
The main services available throughout the entire
While many customers have the resource to value chain include:
undertake installation and commissioning on ■ Training and learning - ABB offers product and
their own, ABB and its channel partners offer application training both in classrooms and on the
professional installation and start-up services. internet.
■ Technical support - At each stage of the value
Operation and maintenance chain, an ABB expert is available to offer
advice to keep the customer’s process or
Through remote monitoring, ABB can guide the plant operational.
customer through a fast and efficient fault-finding ■ Contracts - Customized contracts can be devised
procedure as well as analyze the operation of the between the customer and ABB.
drive and the customer’s process. From site surveys
Energy appraisal
Harmonic survey
ABB drives, spare parts and services can be Prompt deliveries from local and central
purchased from more than 1400 companies, stocks
located throughout the world and able to serve
customers locally, often in their own language. In many countries, ABB with its channel partners,
These companies include ABB’s own offices and stock drives and spare parts locally, providing high
authorized channel partners. availability and, often, same day delivery.
Supporting local ABB offices and channel partners, To minimize its customers’ costly downtime, ABB’s
there is a network of regional ABB drive service logistics network operates 24 hours a day, seven
hubs that are capable of offering complete drive days a week, using air freight and express courier
lifecycle services. services.
Depending on the country, ABB and its channel Express delivery options ensure that drives and
partners offer different ways to order drives and spare parts are delivered rapidly either from local
spare parts on-line. Both standard and customized or regional stock or directly from the factory.
ordering solutions are available.
Professional start-up
Note:
Recommended maintenance intervals and component replacements are based on specified operational and environmental
conditions. ABB recommends annual drive inspections to ensure the highest reliability and optimum performance.
More detailed maintenance information can be found in maintenance instructions, product manuals and on the internet.
Legend:
I = Inspection (visual inspection, correction and replacement if needed)
P = Commissioning, testing, measuring or other work
R = Replacement of component
On-site repair uses the latest diagnostic, repair Authorized ABB drive service workshops offer
and testing practices to maximize the ABB drive component replacement and software upgrades as
performance while minimizing production or well as major and emergency repairs.
process downtime. All work is carried out by ABB
authorized service engineers. All work is performed by ABB certified personnel
in dust-free, electrostatic discharge protected areas.
While carrying out a repair, service engineers are Before repair, the drives are thoroughly cleaned,
also able to examine the root cause of the repair. and after repair, fully tested.
This can include an examination of the supply
network, an analysis of the harmonic content of As with on-site repair, should a drive repair not be
the supply as well as other factors that may have feasible, an exchange unit, if available, is offered.
resulted in the need for repair. Advice may also An exchange unit can be an entire reconditioned
be given on the operation and maintenance of the drive, a drive module or any drive component.
drive so as to help improve machine or process
performance.
e-learni
ng
DriveHelp -
special support for global OEMs
Contracts
ABB drive care contract for continuous The complete package of services includes
running of ABB low voltage drives preventive maintenance and drive repairs, or
replacement if the drive cannot be repaired.
One example of ABB’s contract offering is the ABB
drive care contract. This contract offers the user of The drive care contract can include a guaranteed
an ABB low voltage drive the security that the drive response time which ensures that an ABB
remains fully functional throughout its lifecycle. authorized service engineer attends customer’s site
at the agreed time.
The drive’s user can select from various services
to be included within a drive care contract. A drive care contract aims to take away the burden
For example, technical support is provided via of maintenance from the customers, letting them
telephone or email. focus on their core business.
ABB’s worldwide presence is built on strong local For further details about all our low voltage AC drives
companies working together with the channel partner and services please contact your nearest ABB office
network. By combining the experience and know-how or ABB drives channel partner or visit the websites
gained in local and global markets, we ensure that www.abb.com/drives and www.abb.com/
our customers in all industries can gain the full benefit drivespartners.
from our products.
Albania (Tirana) Croatia (Zagreb) Israel (Haifa) Oman (Muscat) Sri Lanka (Colombo)
Tel: +355 241 492 Tel: +385 1 600 8550 Tel: +972 4 850 2111 Tel: +968 2456 7410 Tel: +94 11 2399304/6
Fax: +355 4 234 368 Fax: +385 1 619 5111 Fax: +972 4 850 2112 Fax: +968 2456 7406 Fax: +94 11 2399303
Algeria Czech Republic (Prague) Italy (Milan) Pakistan (Lahore) Sweden (Västerås)
Tel: +213 21 553 860 Tel: +420 234 322 327 Tel: +39 02 2414 3085 Tel: +92 42 6315 882-85 Tel: +46 (0)21 32 5000
Fax: +212 2224 6171 e-mail: motors&drives@cz.abb.com Fax: +39 02 2414 3979 Fax: +92 42 6368 565 Fax: +46 (0)21 14 8671
Argentina (Valentin Alsina) Denmark (Skovlunde) Ivory Coast (Abidjan) Panama (Panama City) Switzerland (Zürich)
Tel: +54 11 4229 5500 Tel: +45 44 504 345 Tel: +225 21 21 7575 Tel: +507 209 5400, 2095408 Tel: +41 (0)58 586 0000
Fax: +54 11 4229 5784 Fax: +45 44 504 365 Fax: +225 21 35 0414 Fax: +507 209 5401 Fax: +41 (0)58 586 0603
Australia (Victoria - Notting Hill) Dominican Republic (Santo Japan (Tokyo) Peru (Lima) Syrian Arab Republic
Tel: +1800 222 435 Domingo) Tel: +81(0)3 5784 6010 Tel: +51 1 415 5100 Tel: +9626 5620181 ext. 502
Tel: +61 3 8544 0000 Tel: +809 562 9010 Fax: +81(0)3 5784 6275 Fax: +51 1 561 2902 Fax: +9626 5621369
e-mail: drives@au.abb.com Fax: +809 562 9011
Jordan (Amman) The Philippines (Metro Manila) Taiwan (Taipei)
Austria (Vienna) Ecuador (Quito) Tel: +962 6 562 0181 Tel: +63 2 821 7777 Tel: +886 2 2577 6090
Tel: +43 1 60109 0 Tel: +593 2 2500 645 Fax: +962 6 5621369 Fax: +63 2 823 0309, 824 4637 Fax: +886 2 2577 9467, 2577
Fax: +43 1 60109 8312 Fax: +593 2 2500 650 9434
Kazakhstan (Almaty) Poland (Lodz)
Azerbaijan (Baku) Egypt (Cairo) Tel: +7 3272 583838 Tel: +48 42 299 3000 Tanzania (Dar es Salaam)
Tel: +994 12 404 5200 Tel: +202 2 6251630 Fax: +7 3272 583839 Fax: +48 42 299 3340 Tel: +255 51 2136750, 2136751,
Fax: +994 12 404 5202 drives@eg.abb.com 2136752
Kenya (Nairobi) Portugal (Oeiras) Fax: +255 51 2136749
Bahrain (Manama) El Salvador (San Salvador) Tel: +254 20 828811/13 to 20 Tel: +351 21 425 6000
Tel: +973 725 377 Tel: +503 2264 5471 Fax: +254 20 828812/21 Fax: +351 21 425 6390, 425 6354 Thailand (Bangkok)
Fax: +973 725 332 Fax: +503 2264 2497 Tel: +66 (0)2665 1000
Kuwait (Kuwait city) Qatar (Doha) Fax: +66 (0)2665 1042
Bangladesh (Dhaka) Estonia (Tallinn) Tel: +965 2428626 ext. 106 Tel: +974 4253888
Tel: +88 02 8856468 Tel: +372 6801 800 Fax: +965 2403139 Fax: +974 4312630 Tunisia (Tunis)
Fax: +88 02 8850906 e-mail: info@ee.abb.com Tel: +216 71 860 366
Latvia (Riga) Romania (Bucharest) Fax: +216 71 860 255
Belarus (Minsk) Ethiopia (Addis Abeba) Tel: +371 7 063 600 Tel: +40 21 310 4377
Tel: +375 228 12 40, 228 12 42 Tel: +251 1 669506, 669507 Fax: +371 7 063 601 Fax: +40 21 310 4383 Turkey (Istanbul)
Fax: +375 228 12 43 Fax: +251 1 669511 Tel: +90 216 528 2200
Lithuania (Vilnius) Russia (Moscow) Fax: +90 216 365 2944
Belgium (Zaventem) Finland (Helsinki) Tel: +370 5 273 8300 Tel: +7 495 960 22 00
Tel: +32 2 718 6320 Tel: +358 10 22 11 Fax: +370 5 273 8333 Fax: +7 495 960 22 20 Uganda (Nakasero, Kampala)
Fax: +32 2 718 6664 Tel: +358 10 222 1999 Tel: +256 41 348 800
Fax: +358 10 222 2913 Luxembourg (Leudelange) Saudi-Arabia (Al Khobar) Fax: +256 41 348 799
Bolivia (La Paz) Tel: +352 493 116 Tel: +966 (0)3 882 9394, ext. 240,
Tel: +591 2 278 8181 France (Montluel) Fax: +352 492 859 254, 247 Ukraine (Kiev)
Fax: +591 2 278 8184 Tel: +33 (0)4 37 40 40 00 Fax: +966 (0)3 882 4603 Tel: +380 44 495 22 11
Fax: +33 (0)4 37 40 40 72 Macedonia (Skopje) Fax: +380 44 495 22 10
Bosnia Herzegovina (Tuzla) Tel: +389 23 118 010 Senegal (Dakar)
Tel: +387 35 246 020 Germany (Ladenburg) Fax: +389 23 118 774 Tel: +221 832 1242, 832 3466 The United Arab Emirates (Dubai)
Fax: +387 35 255 098 Tel: +01805 222 580 (Service) Fax: +221 832 2057, 832 1239 Tel: +971 4 3147500, 3401777
Tel: +49 (0)6203 717 717 Malaysia (Kuala Lumpur) Fax: +971 4 3401771, 3401539
Brazil (Osasco) Fax: +49 (0)6203 717 600 Tel: +603 5628 4888 Serbia (Belgrade)
Tel: 0800 014 9111 Fax: +603 5635 8200 Tel: +381 11 3094 320, 3094 300 United Kingdom (Daresbury,
Tel: +55 11 3688 9282 Greece (Athens) Fax: +381 11 3094 343 Warrington)
Fax: +55 11 3688 9421 Tel: +30 210 289 1 651 Mauritius (Port-Louis) Tel: +44 1925 741 111
Fax: +30 210 289 1 792 Tel: +230 208 7644, 211 8624 Singapore (Singapore) Fax: +44 1925 741 693
Bulgaria (Sofia) Fax: +230 211 4077 Tel: +65 6776 5711
Tel: +359 2 807 5500 Guatemala (Guatemala City) Fax: +65 6778 0222 Uruguay (Montevideo)
Fax: +359 2 807 5599 Tel: +502 2 363 3814 Mexico (Mexico City) Tel: +598 2 707 7300
Fax: +502 2 363 3624 Tel: +52 (55) 5328 1400 ext. 3008 Slovakia (Banska Bystrica) Tel: +598 2 707 7466
Canada (Montreal) Fax: +52 (55) 5328 7467 Tel: +421 48 410 2324
Tel: +1 514 420 3100 Hungary (Budapest) Fax: +421 48 410 2325 USA (New Berlin)
Fax: +1 514 420 3138 Tel: +36 1 443 2224 Morocco (Casablanca) Tel: +1 800 752 0696
Fax: +36 1 443 2144 Tel: +212 2 234 5540 Slovenia (Ljubljana) Tel: +1 262 785 3200
Chile (Santiago) Fax: +212 2 234 2099 Tel: +386 1 2445 440 Fax: +1 262 785 0397
Tel: +56 2 471 4391 India (Bangalore) Fax: +386 1 2445 490
Fax: +56 2 471 4399 Tel: +91 80 2294 9585 The Netherlands (Rotterdam) Venezuela (Caracas)
Fax: +91 80 2294 9389 Tel: +31 (0)10 407 8886 South Africa (Johannesburg) Tel: +58 212 2031949
China (Beijing) e-mail: freqconv@nl.abb.com Tel: +27 11 617 2000 Fax: +58 212 237 6270
Tel: +86 10 5821 7788 Indonesia (Jakarta) Fax: +27 11 908 2061
Fax: +86 10 5821 7618 Tel: +62 21 2551 5555 New Zealand (Auckland) Vietnam (Hochiminh)
e-mail: automation@id.abb.com Tel: +64 9 356 2160 South Korea (Seoul) Tel: +84 8 8237 972
Colombia (Bogotá) Fax: +64 9 357 0019 Tel: +82 2 528 2794 Fax: +84 8 8237 970
Tel: +57 1 417 8000 Iran (Tehran) Fax: +82 2 528 2338
Fax: +57 1 413 4086 Tel: +98 21 2222 5120 Nigeria (Ikeja, Lagos) Zimbabwe (Harare)
Fax: +98 21 2222 5157 Tel: +234 1 4937 347 Spain (Barcelona) Tel: +263 4 369 070
Costa Rica (San Jose) Fax: +234 1 4937 329 Tel: +34 (9)3 728 8500 Fax: +263 4 369 084
Tel: +506 288 5484 Ireland (Dublin) Fax: +34 (9)3 728 7659
Fax: +506 288 5482 Tel: +353 1 405 7300 Norway (Oslo)
Fax: +353 1 405 7307 Tel: +47 03500
motor@no.abb.com