TANVIR MIRZA

TEL.:778-707-0911
mir409@yahoo.com

OBJECTIVE

Customer Service Freight Coordinator Team Lead

SKILLS
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36+ years of experience in customer relations, Training, Sales, & Transportation of logistics
Deep knowledge of dock procedures, handling of Dry and Temperature controlled commodities
Good knowledge of major Canadian and American trucking routes
Excellent communication skills, Capable for Spontaneous Decision making
Exceptional analytical skills, meticulous and ability to resolve issues before they escalate
Strong work ethics, Exceptional organization, address enquiries, and updating records
Self-motivated, result-oriented, work independently, as the leader or team
Learning, acquiring knowledge and infusing into others is always a privilege to me
Bear a unique composition of strictness and flexibility in regards to policies and performance
Safety conscious strong team player with willingness to help others, calm and highly composed
Quick learner, able to Multitask, enjoy challenging work environment and a good listener
Always ask to learn, Observe to Analyze and listen un-biased
Outstanding in customer service on the phone or in store, know how to retain clients
Excellent in reading text, document use, Numeracy, job distribution and organizing work
Multilingual with eloquence in English, Urdu, Punjabi, Hindi, and fair in Arabic
Knowledge of different ERP systems, such as Sage, Dolly bar, Oodo, Open ERP

EDUCATION
International Trade, Freight Forwarding and
Supply Chain Management Program
Diploma in Business Administration

2014 - 2015

Brighton College
Vancouver, BC
BSc
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CIFFA & FITT Certified

Global Supply Chain Management
International Marketing
International Trade Research
Risk evaluation and exit planning
Financial Accounting
Conflict resolution
Negotiation

1985
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Microsoft Word, Excel, PowerPoint

Enterprise Resource Planning
Loss prevention, Asset conservation
International Law
Business Law
Work place safety & hazard prevention

EXPERIENCE
Worked with Top ranked trucking companies in Canada

1997 - 2012

International, domestic logistics, customer service, representing company, looking for business
leads for company while meeting business managers on job. Personal Safety, loss conservation,

TANVIR MIRZA

TEL.:778-707-0911

mir409@yahoo.com
interaction with international government as well as security authorities had been a regular
assignment. Discharged my duties from a line haul driver, multiunit owner operator, standby
dispatch etc...

Health Reasons
2011 -2014
Experienced a serious on the job injury leaving behind inactive left shoulder, forcing me to be
retrained in a different faculty other than active logistics.
Retrained myself in faculties of
1. International Trade and Freight Forwarding
2. Supply Chain Management
3. Diploma in Business Administration
Practicum Work @ CEVA INTERNATIONAL

2014 ~ 2015

Aug 2015 Oct 2015

Accepted Goals and met dead lines

Managed time and communicated efficiently with customers to deliver in time
Learned, Employed, the One freight system OFS (proprietary software of CEVA International)
Prepared, counterchecked, updated the records of deliveries internal as well as outsourced
Performed daily data entry activities from booking, appointments to driver report sheets and
activities at receiving or shipping docks. Taken care of damaged & for returned products.
Processed sea air and ground shipments and respective paper work
Managed work hours entry of work personnel upon daily basis for pay roll purposes
Familiar with immigration and customs protocol involving international commerce and loss
prevention

Relevant Skills

Entrepreneurial, exceptional Customer Relation skills, with knack in Time Management, and
Negotiations
Managed, Delivery & Returns, Information Systems, (Documentation & Risk Management)
Take the career passionately, Attendance reliability, Brings positivity, Work well,
independently & with a team, Turn job stress to opportunity, love Continuous learning
Know and work with Microsoft Applications (Word, Excel, PowerPoint)
Think ahead, can foresee potential glitches and capable to take precautionary measures
Coordinated with shipping companies, regarding shipping traces, losses and damages
Experienced in use of Fax, photo copiers, office phones and data entry procedures

REFERENCES AVAILABLE UPON REQUEST