Professional Documents
Culture Documents
No. of sessions: 15
Evaluation
Class Participation
10%
Mid-term
End-term
Assignment
Viva
20%
50%
10%
10%
Text Book
Business Management Ethics and Communication Paper 2, The Institute of Company
Secretaries of India.
Business Communication C.S.G. Krishnamacharyulu & R. Lalitha, Himalaya Publishing House
Reference Books
Session-Plan
S.No.
No. of
Topic
Sessions
(each of
one
hour)
2
Basics of
Communication
Sub-topics
Oral Communication
Management
Presentations
Meeting and
Conferences
Human Resource
Business
Correspondence
Purchase Business
Correspondence
Sales Business
Correspondence
9
Total
1
15
Barriers to Communication
Oral communication Significance
Oral communication process
Face-to-face conversation
Telephone talk
Negotiations
Reading Techniques
Case Reading
Steps in Writing
Improving Writing Skills
Types of presentations
Presentation steps
Planning
Structuring
Delivering
Team Presentation
Purpose of Meetings and Conferences
Types of meetings
Procedure
Planning meetings
Leading meetings
Holding conferences and seminars
Preparation of Resume
Job application
Drafting Of Interview Letters, Call Letters and Offer of
Appointment, Provisional and Final Appointment Orders;
Communicating Messages
Requests for Quotations, Tenders, Samples and Drawings;
Purchase Order, Order acceptance, Complaints and
Follow-Up
Drafting of Sales Letters, Circulars, Preparation of Sale
Notes, Sales Reports, Sales Promotion Matters,
Customers' correspondence - Regarding Dues,
Follow up Letters
Assignment
Term-End Examination