TO ALL COLLEAGUES

IMPORTANT!!!
1.

WHAT IS INTEGRATED MANAGEMENT SYSTEM (IMS)

i.

Integrated Management System(IMS) standards combination of 3 Systems

Quality(Q), Occupational Safety Health(OSH) and Environment(E)
(ISO 9001:2008, OHSAS 18001:2007, ISO 14001:2004 and MS 1722:2011 Standards)

ii.

2.

3 main document in IMS Manual:

- QSHE Manual
- Integrated Standard Operating Procedures
(ISO 9001:2008, OHSAS 18001:2007, ISO 14001:2004 & MS 1722:2011)
- Quality Forms & Checklists, OSH & E Work Instructions

UEM LAND BERHAD IMS POLICY

UEM LAND HOLDINGS BERHAD (ULHB) IS A PROPERTY DEVELOPER COMMITTED TO
PROVIDE ITS CUSTOMERS, EMPLOYEES, STAKEHOLDERS AND VENDORS WITH QUALITY
PRODUCTS AND SERVICES, IN A SAFE AND HEALTHY WORKPLACE, AS WELL AS MINIMISE
IMPACT TO THE ENVIRONMENT WHERE IT OPERATES.

3. MANAGEMENT REPRESENTATIVE (MR)

Pn. Sohailah Hj. Yahya

Contact no. : 07-2773700 ext: 3787

4.

ASST. MANAGEMENT REPRESENTATIVE (AMR)

En. Safian Ismail

Contact no. : 07-2773700 ext: 3692

Where are the IMS Manual and Integrated Standard Operating Procedures
located?
They are located at each Individual Department (HOD office), UEM Land Library,
UEM Land Intranet and Group QASHE department

OBJECTIVE OF UEM LAND HOLDINGS BERHAD INTEGRATED MANAGEMENT SYSTEM (IMS)

Quality Objectives and Targets
No
1.

Objectives
To achieve Customers Satisfaction

Targets
Customer Survey Result by TNS >
72%

2.

To enhance project delivery

3.

To achieve CONQUAS/QLASSIC
score
To achieve project progress
(Increase Premium/Reduce Cost)
To achieve Value Creation Initiative
(Increase Premium/Reduce Cost)
To achieve sales target
To Reduce Turnaround time for
documents related to payment/billing

Award cycle time for Main Contract <

80 days
Award cycle Time for Sub-Trade
Packages < 90 days
Refer to CONQUAS/QLASSIC rating
details
50% Timely Project Delivery as per
project delivery details
Two (2) initiatives

4.
5.
6.
7.

To Maintain debtor average turnover

days ratio

8.

RM 2.45 Billions
< 3 days from receipt of document
from lawyer

Division/Departments Involved
Strategic Marketing, Marketing &
Sales, Development, Community
and Customer Development
Procurement and Contract

Development & QASHE

Development
Product Research and Resources
Marketing and Sales
Finance (Customer Credit Control)

< 55 days

To improve service delivery

9.

Compliance to set service standards

by 70%
Completion of ICT System Integration 9 Systems Integration by 31/12/2012

Human Resources and

Administration
Information, Communication and
Technology
Land Management

10.

Enhance Project Delivery

Secure Authority Approval (Timeline)

by 50%
Expedite issuance of subdivided land
title (Timeline) by 50%

11.

To Drive Business Growth

Acquisition of Four (4) new business / Special Project

land bank asset.

Safety & Health Objectives and Targets

Objective

Target

1.

To reduce safety and health non-compliance at

project sites.

To achieve zero Non-Compliance Notice from authorities.

To achieve at least 80% score on monthly safety and health
inspection on each project.

2.

To improve awareness on good safety and

health practices.

To achieve 100% attendance of employees and contractors

for safety and health induction course at all project sites.
To organize annual safety and health awareness event.

3.

To prevent accidents at project sites.

To achieve zero Lost-Time-Injury (LTI) at project sites.

Environmental Objectives and Targets

Objective

Target

1.

To reduce environmental non-compliance at

project sites.

To achieve zero summons and fines from authorities.

To achieve at least 80% score on monthly environmental
inspection on each project.

2.

To improve awareness on good environmental

practices.

To achieve 100% attendance of employees and contractors

for environmental induction course at all project sites.
To organize annual environmental awareness event.

3.

To reduce air pollution at project sites and

improve the water quality discharged from
Project Sites

To achieve zero open burning at project sites

To improve the water quality discharged from project sites
silt traps with Total Suspended Solid (TSS) not more than
50mg/l