Kannan Sundaram

Experience Summary
I am currently an associate with Schneider Electric with total 7 years of work experience in SAP CRM and
my experience in CRM includes full life cycle implementation covering Sales & Marketing ,implementation Roll
out, Level3 support and NRT support with excellent analytical and communication skills.

PROFESSIONAL SUMMARY
Proven capabilities in delivering large scale, multi geographical technology and operational
excellence projects with top tier organizations. Experience includes business analysis, solutions
delivery and managing implementations.
Functional experience in complete customization of projects involving full life cycle implementation,
Enhancements and support.
Competencies include presentation of solution to client management, ability to work with client for
requirement confirmation, successful in managing the project and clients team.
Competencies include Good Client interaction and Regular ConCall with Clients.
Demonstrated expertise in Master Data customization like Transaction Types, Tax Determination
Procedures, Date Profiles, Organization Data profiles, Partner Determination Procedures and
Action Profiles to meet the unique needs of clients.
Proficient in configuring Customer Master, Material Master, Marketing, Sales, and Product
catalogue.
Experience in CRM-Base Customizing (Business partners, Organizational management, Territory
management, Product master, Transactional processing, Partner processing, Activity management,
Actions, Billing, CRM middleware)
Ability to learn quickly and adapt to the work environment.

Professional Experience
Company

: Schneider Electric, India

Duration

: Feb 2011 Till date

Environment : SAPCRM 5.0, SAP ECC 5.0,

Role

: CRM Functional Specialist

Company Description:
Schneider Electric is a France based company involved in the Energy Management Solution. It has
Implemented SAP for all its major business processes. Schneider is one of the top clients for SAP. It
has very complex landscape and doing business in more that 100 countries and implemented SAP for
some of its regions and further on the process of implementing SAP for the remaining countries too.
Responsibilities:
Currently working as a CRM Lead taking care of all Schneider processes related to CRM.
Understood the entire Schneider end to end Bridge processes for all countries related to CRM and
SD
End to-end Support for CRM Sales and middleware.
Working for Schneider Production support at global level by resolving Level-3 tickets related to
Opportunity Management, Contract Management, Quotation Management, and Sales Order
Management.
Involved in Change Request meeting for analysing the effect of change request in Schneider
business process and also involved in CHR and Bug fix testing

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And also resolved tickets in other processes like Returns Management.

Providing complete support for Business Partner Company, Contact, Employee and Org
Management.
Sales: Sales Life Cycle - Lead, Opportunity, Quotation & Order Management. Free goods
configuration, Action Profile Determination. Setting up of Organization and its determination in
CRM in tandem with SD.
Defining the Sales Organization, Sales office, and Sales group, creating position and assigning
position for users in the CRM organization model.
CRM Integration knowledge with R/3.
CRM Sales: Configuration related to CRM sales (Document type, item category group, item
category, Item category determination).
Monitoring Queues, B.docs and CSL Locks and taking corrective action if data gets struck in
middleware.
Other area of contribution includes Partner profile Determination, Status Profile, Text determination
& Action profile determination in transactions.
Configured action profiles for various scenarios in line with the business requirements viz, lead to
Opportunity; Lead to Order and Trigger E-mail at Header level based custom conditions.
Conceptual knowledge in SD

Company : TATA Consultancy Services.

Duration

: September 2005 January 2011

Role

: CRM Functional Consultant

Company Description:
TATA Consultancy Services which is popularly known as TCS is headquartered in Mumbai, India. TCS
is a IT Consulting Company with more than 1.5 Lakh consultants working in various technologies.
Worked with TCS for more than 5.5 years as a CRM Consultant.

Projects involved with TATA CONSULTANCY SERVICES

Project

: 4R SAP AG

Duration

: Mar 2009 January 2011.

Environment : SAPCRM 7.O, SAP ECC 6.0,

Role

: Team Lead for Master data management Team in 4R

Project Description:
TCS was entrusted the responsibility of providing support to the end Users to maintain their business
as well as support provided to Implementation team to notify issues on time.TCS acts as a SAP
Global partner and Provides Support for all the customer of SAP.

Responsibilities:

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Providing complete support for Business Partner Company, Contact, Employee, Territory
Management and Org Management.
Currently Working in CRM 7.0 in the Areas of Business Partner (Accounts, Contact person,
Employees).
Involved in correcting the issues with BP Customer and Contact person.
Working in Territory Management by Assigning territory to user, creating position and assigning
user to territories etc.
Creating Sales office and sales Group in the ORG MGMT as per the Client Request.
Changing Sales office text in both CRM and ECC.
Conducted data transfer from SAP ECC to SAP CRM by R3* and Vice versa.
Working in Authorization management by suggesting the suitable profile and Role to be assigned
in the Tool Complaint user processing for the users those who get Authorization Error in CRM 7.0.
Analyzed existing business processes and discussed with business partners and users during
team meeting sessions.
Customized the master data that includes, organizational structure, Business Partners, Product
and Product Catalogs.
Provide Support, if there is a Problem in Business Processes Master Data.
TCS Representative in the task force meeting alongside with SAP Walldorf.
Working for Territory management. Determine partner functions for territories assign partner
determination procedure for territories.

Project

: SHRIRAM EPC LTD.

Duration

: July 2008 Feb 2009

Environment

: SAPCRM 5.O, SAP ECC 5.0,

Role

: Senior Functional Consultant

Project Description:
SHRIRAM EPC implemented SAP for all its Branches all over India and TCS Was a partner in
implementing the project. Its an Implementation Project which has gone Live on April, as a CRM
Functional Consultant i was working on CRM Sales and Middleware.
Responsibilities:
Project Scope, Design and Implementation by Identifying the Integration Issues, functional
specification for SAP CRM Solutions.
CRM Sales: Configuration related to CRM sales (Document type, item category group, item
category, Item category determination).
Other area of contribution includes Partner profile Determination, Status Profile, Text determination
& Action profile determination in transactions.
Configured Partner processing including Partner Determination Rules, partner relationships with
contact persons for sales transactions.
Configured action profiles for various scenarios in line with the business requirements viz, lead to
Opportunity; Lead to Order and Trigger E-mail at Header level based custom conditions.
Opportunity Management: Created opportunity and sales order Transaction Types, settings for
Opportunity,Lead,sales Transactions in SPRO.
CRM Middleware: Responsibilities include Middleware set up between ECC and CRM &
Configuration of CRM System to the existing business requirements.
Actively involved in various stages of testing viz Unit, Integration & UAT.

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Project

: ABB Inc- Implementation Roll-Out

Duration

: Sep 2007 June 2008

Environment : SAPCRM 5.O, SAP ECC 5.0,

Role

: Senior Functional Consultant

Project Description:
ABB implemented SAP for all its Asian country Branches which includes India, Newzland, Philippines,
Vietnam, Thailand, Singapore and Malaysia .TCS acts as a Solution Partner in Implementing SAP by
providing its Consultants to ABB.Its an Implementation Roll out Project within SAS Regions. As a
CRM Sales Consultant I was working for the Country Philippines which gone Live on April.
Responsibilities:

Created and Configured the Org Mgmt in PPOMA_CRM and the Required SPRO Settings.
Assignment of Sales office and Sales Group to the respective Sales org.
Involved in Configuring of CRM Sales Transactions.
Country specific Configuration is done for Lead Management, Activity Management, Opportunity
Management, Quotation and Sales order.
Initial Loading of Customizing Objects into CRM and Monitoring of Delta load in case of Failure.
Monitoring and troubleshooting of middleware activities like Queues, BDOCs etc
Migrated Business partner from external system to CRM through LSMW.
Carried out the Middleware Replication from CRM to ECC and vice versa
Complete Downloading of all CRM Customizing Objects is carried out when the datas are moved
to production. All customizing datas are downloaded from ECC.
Initial Setup of CRM 5.0 that includes middleware setup, initial downloads from SAP for
Organization data, Customers, Materials, Vendors, Contacts
Customizing activities for transaction types and item categories.
Involved in key concepts like CRM billing, Pricing, business transactions, determination procedure

Project

: SAP IT

Duration

: Oct 2005 July 2007.

Role

: Functional Consultant

Project Description:
TCS have signed SAP IT Project with SAP Walldorf for supporting its Customers for the Period of Five
years. Initially Training and Knowledge Transfer is given in Walldorf for the TCS Associates in the
Areas of BP , Authorization Management, Territory Management, Organization Management,MKIS
Customer master and MKIS Installation Master.
Responsibilities:

Responsible for support migration, Knowledge Transfer, Team Setup

Provide Complete Functionality of Master Data Transaction(BP)
Provide Support, if there is a Problem in Business Processes Master Data
TCS Representative in the task force meeting alongside with SAP Walldorf.
Creation of Organizational Model, Organization Data Determination.
End to End support for the complete Business partner life cycle.

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Provided Support in MKIS Customer Master in R/3.

Provided end-to-end Support for Installation Master in R/3.
Master data/Configuration related changes for Business Partners, Organizational Management,
Activity Management, Funds Management, PCUI and Middleware setup.
Authorization: Creation of Users, Role and Profile assignment.
Maintenance of Organizational management.
Responsible for Dump analysis and proposed solutions.
Responsible for data transfer across.
CRM, R/3 and Service market place (OW1).
Pro-Active management of support data transfer across CRM/ISP/BW, Role and Profile
assignment.
Responsible for monitoring of RFC connections across CRM/ISP/Service Market Place for
successful data replication.
Career Profile:
Dates

Organization

February 2011 Till Date

Schneider Electric, India

Sep 2005 January 2011

TATA Consultancy
Services

Role
CRM Functional Specialist
CRM Consultant

EDUCATION

Degree and Date

Institute

Major and Specialization

Master Of Business
Administration(MBA)- April
2002

Kongu Engineering
College, Erode.

Systems & Marketing

Bachelor Of Science- June

2000

St.Josephs College, Trichy

Computer Science

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