Organizational Profile

Primary Information of the Company

Name of the Company: Smart Force Outsourcing System Limited
Address: 79, Kazi Nazrul Islam Avenue (1st Floor) , Farmgate, Dhaka-1215.
Tax Identification No: 315443943086 & VAT Registration # 19151024842
Trade License No: 0113871
Mobile No: 01911635369 ,01715752652
E-mail: maruf@smartfosl.com
Web: www.smartfosl.com

Main Line of Business: Outsource Services

SFOSL provides a continuum of leading edge logistics, transportation and human resource
management solution inside the country for over 3 years. SFOSL is specialized in providing
outsource services for clients who want them. We render the services with utmost honesty
and efficiency. In the years with our experience that we have gathered business process
outsourcing (BPO) is our main focus. BPO is the practice of using a third party, contracted
to perform specific, specialized processes on an organizations behalf be it commercial,
developmental etc. By outsourcing certain aspects of doing business, that particular
company can focus on its primary purpose, whatever that may. For example, it can be cost
effective and focused on more core activities. Our commitment in building up strong
relationship with our clients is focused in our maxim:
Provide exactly What You Need
Precisely When You Need It .

Training:
Over the year training has become integral part of our activity. We provide on the job
training for
-Safe Driving
-Spoken English
-Etiquette & Behavior of Staff

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ORGANOGRAM OF SFOSL
1. Policy Making
& Marketing
MANAGING DIRECTOR

CONSULTANT

DIRECTOR

DIRECTOR FINANCAL

MANAGER

MARKETING
TOTAL STAFF=4

FINANCE TOTAL

HR TOTAL

STAFF=5

STAFF=8

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MONITORING &
EVALUATION
TOTAL STAFF=11

Company profile in relation to Reliability/Recruitment/Staffing /

Personnel Management/ Supervisory /
Recruitment
Reliability
Our clients rely on us for their outsourced staff as we go mainly through their human resource
functions, manage their payroll, and all compliance issues like bonus, overtime, health life and death
insurance, leave, provident fund etc. Our greatest strength of reliability is our honesty; accept
improvements, integrity and eager to be effective according to the needs of the clients.

The company has a team of personnel from the above orgonagram list who source, call,
interview, take tests and recruit/select/ organize training /brief personnel according to the
needs of the organizations. We have a range of personnel starting from site engineers,
operation assistants, front desk officers, data operators, junior officers, messengers, drivers
etc. They are SFOSL staff under a contract placed in different organizations as their
outsource staff.
Staffing
After the recruitment, placement of personnel is done in different organizations. Presently we
have 5000 staff. Our experience goes over twelve years in setting our mission and goals and
thus we have the corporate capability in managing clients of providing human resource
management regardless of the training component. The grass level worker reports to the
relevant focal points for each client and they thereby report to the management team on a
daily/weekly basis. The management team also meets the client management once every
month. The quality of the service is maintained by constantly monitoring the activities of our
service through various methods and timely payment (including salary and other facilities) to
the staff every month.

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SSL fund management is operated by

-

Eastern Bank
Islami Bank

The processes of the company profile are depicted in relevant chapters of the proposal
for example in this chapter we have shown the

Corporate capability and quality control

Corporate capability is essential for the survival and continued existence of any company in
todays competitive business environment. Corporate ability can be simply defined as the
reputation in the corporate world that the company is able to create to identify itself with its
customers. Most companies truly believe that a corporate characteristic goes a long way in
establishing a long term impression about the business and the company. It conveys a strong
message about the purpose and principles of the company to the population that the company
interacts with. We have over 3 year of experience in setting our mission and goals and have
the corporate capability in managing 4 clients (see clients list attached) of providing human
resources management regardless of the training component. Also attached is our company
orgonogram. The grass level worker reports to the relevant focal points for each client and
they thereby report to the management team on a daily/weekly basis. The quality of the
service is maintained by constantly monitoring the activities of our service through various
methods and timely payment (including salary and other facilities) to the staff every month.

Capacity
The services that Smart presently provides indicate that the company has the capacity to
provide the following services in terms of qualifications/skills, experience of the
management and staff, finances and facilities available. The services provided are:
Team assistant
Office assistant
Computer Operator
Data Entry Operator
Marketing Officer
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 Territory Operator
Project Analyst
Technical Analyst
Communication Staff
Front desk officer
Executive/officers
Payroll management
Call Center Agents
Besides we are capable of providing any Business Process Outsourcing service. With the
expansion of business and needs of the clients we are proficient in giving any contractual
service either it be human resource management or logistics supplies.

Logistics available with regards to managing outsource service

5000 sq. ft office space of Smart Services Limited is filled up with good furniture, airconditioners and other necessary equipment. The logistics along with the quantity available
are shown in the table below.
Logistics
Telephone (PABX-Panasonic)
Mobile
printers
Computer
Fax with telephone
E-mail (Wi-Fi connection)

Quantity
5 (with 2 extensions)
100 (In Head Office)
20
100
15
Whole office

External Resource
System (ERP)

For HR, Payroll and Accounting System

Field Offices

Vehicle

Planning

Our client field offices facilitate us for official

visits and there is a focal person in every field
station
50 ( 40cars & 10 Motor cycles)

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