Accessing the Blue Coat Virtual Training Lab

In order to participate in the hands-on portion of Blue Coat Training courses you will need to connect into
our remote lab environment. Please use the following procedures and requirements to test access to the
remote before the training begins.

Requirements
Supported Operating Systems

Microsoft Windows 7

Microsoft Windows XP SP2 and newer

Microsoft Windows 2000 Pro SP4 and newer

Microsoft Vista

Apple OSX 10.2 and newer

Linux kernel 2.4.x and newer

Supported Browsers

Microsoft Internet Explorer 6.0 and newer

Firefox 2.0 and newer

Mozilla 1.7.1 and newer

Opera 9 and newer

Safari 2.0 and newer

Google Chrome

Browser Requirements

Access to SSL-VPN URL over tcp port 80 and 443

No Proxy Settings

SSLv2, SSLv3, or TLS - recommend disabling SSLv2 if possible

Enable Cookies

Enable pop-ups for the SSL-VPN URL

Enable Java

Enable Javascript

Enable ActiveX

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Testing Remote Lab Connection

Important: It is imperative that you run the following test from the system and Internet connection
that will used while participating in the hands-on portion of the Blue Coat Training.
Please see the Troubleshooting section at the end of this document if you encounter any
issues testing the connection.
1.

Using a supported browser access the SSL-VPN URL

APAC - https://ra01-kul.training.bluecoat.com

2.

Accept the Untrusted/Mismatched Certificate if prompted

3.

Provide the test credentials as seen below and click the Login button
Username - labtest
Password - bclabtest
Domain - LocalDomain

Important: These credentials are only used to test the remote connection. Do not use these
credentials for the hands-on portion of the Blue Coat Training.

4.

Click on the Remote Desktop Bookmark/Hyperlink to launch the Remote Desktop

Note:

Java Bookmark supports all Java enabled browsers, ActiveX Bookmark supports Internet
Explorer

5.

If the Remote Desktop launches successfully take a screen shot and send to training@bluecoat.com

6.

Close (DO NOT SHUTDOWN) the Remote Desktop Connection

7.

Log out of the SSL-VPN

Troubleshooting

Certificate Error Warning when establishing browser connection to SSL-VPN URL

?

Windows XP SP2 may not be able to use the RDP-based connection

?

This error indicates that the RDP is not running on the server. Contact traininglab@bluecoat.com to
resolve the issues

When using JRE 1.6.19 and above you may see the following prompt when connecting to the Remote
Desktop Bookmark

You may need to download and install a patch from Microsoft to fix the issue (KB884020). The
patch can be found at the following site,
http://www.microsoft.com/downloads/en/details.aspx?amp;displaylang=en&familyid=17D997D25034-4BBB-B74D-AD8430A1F7C8&displaylang=en

Error when connecting to Remote Desktop Bookmark, Because of protocol error, this session will be
disconnected..., Failed in SSL Decrypt
?

The certificate used by the SSL-VPN is untrusted therefore you must accept the certified when
prompted by the browser. This process varies based on the version and type of browser being used.

You should click the NO to the prompt. If the window does not respond, go to the Java Control
panel->Advanced Tab->Security->Mixed Code. Select the option for Enable - hide warnings and
run with protections

When using JRE 1.6.12 Java Remote Desktop Bookmark hangs during initial RDP connection
?

Go to the Java control panel->Advanced Tab->Java Plug-in. Disable check box Enable
next-generation Java Plug-in

Go to the Java control panel->Advanced Tab->Shortcut Creation. Select Always allow

Go to the Java control panel->Advanced Tab->JNLP File/MIME Association. Select Always

allow

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