510 s market st 540-526-3278,

Sparkleqqeyes17@aol.com

Keri Overfelt

Objective Solid Background in Customer Service and Pharmacy management.

Consistently exceed customer service expectations. Experience in
scheduling work, shipments & receiving materials. Effective
organizational skills and strong independent worker. Can work with
little supervision, incorporate team dynamics, detail oriented and
organized. Efficient, Dedicated, dependable and a people person with
a strong work ethic.

Experience 2008-Current Walgreen’s Roanoke/Salem VA

Assistant Manager
Manage cash/ensuring cash controls
Receive/stock merchandise as well as control inventory
Assist store manager with orientation, training and other tasks to
support store employees
Provide Exceptional customer service, strong leadership skills and
communication skills
Ability to work differing schedules shifts, weekends, and holidays
May supervise approximately 5 or more store personnel in the
absence of the store manager
Determines and distributes work assignments to associates
Ensures maintenance, cleaning and store appearance is up to company
standards

2004-2008 Walgreen’s Roanoke/Salem VA

Senior Certified Pharmacy Technician
 Customer Service
 Work Independently and able to multi task with efficiency.
 Implement planning schedules for next day’s activities and Workload.
 Coordinated and responded to complex customer request
 Incorporated Team Dynamics by being a Team player
 Quality & inventory Control of pharmaceuticals under supervision of registered
Pharmacist
 Input data and process orders
 Handled insurance and customer problems with professionalism and courtesy

2003-2004 Walgreen’s Salem VA

Beauty Advisor before being promoted to Pharmacy Technician
 Maintain department records, inventory and quality control
 Listen to Customers needs and implement with related services and efficiently
 Entered orders and data for patient request of items not in / out stock.
 Read blueprints/ planagrams to maintain seasonal and sale merchandise displays
 and implemented for excellent marketing strategies.

2002-2003 Wal-Mart Salem VA

Cashier
 Multi task, provide exceptional customer service, strong leadership skills and
communication skills
 Provide proficient computer skills and organizational skills
 Read blueprints for planagrams to maintain season and sale merchandise displays
and implemented for excellent marketing strategies.
 Was a 4 start cashier for about 2 months, consisting of High expertise in cashiering
before proceeding to Walgreen’s Company
.

Education July 2002-May2004 National College of Bus. & Tech. Salem VA

 Associate Of Science Degree.
 Administrative Office Professional

Current-May 2009 National College of Bus. & Tech. Salem VA

 Bachelors Degree in Management
 Currently attending school

Equipment Phone, copier, fax, printer, cash register, touch screen register, intercom, computer
Proficiency skills, radio communications (walkie talkie), calculator, typewriter, Sim’s program.

Educational & Microsoft Office, Excel, word, PowerPoint, Microsoft computer software and Internet
Work Experience explorer or Web Access.

Telemarketing with superior communication skills, customer service and hospitality

expertise.

Professional in person and in group settings

Oral and written communication skills

Procurement, shipping & receiving language and techniques including all accounting
functions.

Leadership capabilities and team dynamics