Luis J.

Montero
2532 Autumn Meadow Ave, Sacramento, Ca 95835
L.Montero22@Yahoo.com
(916) 996 0816
Summary of Skills:

• Effectively manages and provides premiere customer service. Experienced in 3rd level
support; Identifies analyzes and resolves escalated problems. Consistently meets
deadlines while working under pressure, excellent team builder; communicator; bilingual
Spanish skills. Well organized with strong time management skills, project management
experience.

• SONET
• DS1
• DS3 Transport knowledge
• Radio technology skills
• advanced router and Data networking skills
• TCP/IP routing experience.
• LAN / WAN troubleshooting
• ISDN, BRI / PRI
• Switch 56
• Disaster Recovery plans
• Meridian PBX systems
• MPLS
• 3Com
• Cisco Routers
• Lucent switches and HP Pro curve equipment.
• ITIL knowledge
• Experienced in change control maintenance windows and effectively supports change
management
• Internet and HP Open View knowledge.
• Remedy
• HP Open View

Experience

Wells Fargo Sacramento, Ca October 2006 - Present

Network Operations Analyst

Participates in but not limited to the research; analysis; design; testing, and implementation of
networks to support companywide voice and/or data communications systems. Performs small
network design upgrades; hardware reconfigurations. May provide advanced technical support to
network help desk or customer operations on complex problems. Assists with network studies;
traffic analyses; the preparation of forecasts of network traffic and capacity. Recommends
modifications to the network configurations that reduce costs; improve the over all service. On
occasion may handle customer accounts.

Wells Fargo Sacramento, Ca December 1999 – October 2006

Network Engineer

· Experience troubleshooting and correcting network problems on Ethernet and Token ring
networks, including but not limited to LAN/WAN architecture, troubleshooting 3Com and Cisco
routers, IIS Server, Windows 95/98/NT, TCP/IP, IPX, PPP, Fame Relay, ATM, SDLC, DLSW
tunnels, RIP and routing OSPF. Strong HP Open view, UNIX and Oracle Database knowledge.
Extensive troubleshooting experience in Switching, Hubs, Router and CSU/DSU problem.

• MCI Telecommunications, Inc. Sacramento, Ca

July 1992-December 1998

Data Test Engineer

· First Level support, for the fault isolation of MCI's Digital Data Communications network.
Coordinated work load, technician dispatches, testing communication lines; assisting customers,
vendors and field technicians. Trouble shooting experiences with circuits that transverse Satellite;
Microwave, Fiber Optic, High Frequency, Ultra High Frequency, and various Cable media.

· Trained and trouble shooting/testing of FDM and TDM circuits; multiplexers to include M13,
FCC-100, FCC-98, SMC-200, Statistical Multiplexers, T1, T3; Network Interface devices; bridges,
routers, and various types of DSU/CSU Digital modems, and Analog modems. Experienced in
trouble shooting point-to-point, multi-point, Frame Relay, Monitoring the telecommunication lines,
networks, and peripherals.

Technical Service Specialist

· Provided technical support to large account customers by responding to customer inquires

related to the network. Acted as a liaison between customers, account team and Network MCI
Services to effectively identify. Troubleshoot and resolved issues; Utilizes all systems and
resources to ensure restoration of accounts. Conducts initial routine data testing interprets results
to determine appropriate action. Provides feedback/updates to customers, in a timely manner.

Advanced Products Group Supervisor

· Supervised 15 professionals for new segment. Responsibilities include liaison between external
partner organizations to ensure consistency in presentation and delivery. Handled escalated
issues for both domestic and international customer bases, provided service updates
(presentation format) to upper management. Interacted with marketing divisions to review
promotional advertising. Troubleshot systems issues for high value customers.

Customer Service Supervisor (bilingual)

· Trained, Motivated and evaluated customer service/sales employees. Conducted service /

sales presentations, Provided technical recommendations to meet client needs. Problem
resolution on hard/software systems, worked closely with technical-personnel to analyze and
isolate system difficulties with an emphasis on report analysis for trending and missed
opportunities. Skilled in developing strong loyalties approaches to problem solving and decision
making.

• United States Marine Corps California & Japan

May 1988-November 1991

Sergeant
· Promoted to positions of increasing responsibility, as troop handler, prepared orientations and
briefings for over 300 Marines. Conducted counseling and disciplinary functions for personnel,
Events coordinator; communications technician; maintained, set-up, and fine-tuned all
communications teletype equipment with the ability to transmit and receive; encoded/decoded
classified information.

Education / Training

· Bachelors of Science in Business Information systems, University of Phoenix, Sacramento, Ca

· Masters of Information Systems University of Phoenix, Sacramento, Ca (currently attending -

expected graduate date June 2011)

Cisco Certified Network Associate

Cisco Certified Network Design Associate