8706 Sharonbrook Drive

Charlotte, NC 28210
(585) 754-7064
nakia.robinson5@gmail.com
November 5, 2014
TyTy T. Nguyen
Human Resources Department
Carolinas HealthCare System
10628 Park Road
Charlotte NC 28210
Subject: Application for RN I/Bedside Special Care Nursery
I am writing to share my interest in the listed position RN I/Bedside Special Care Nursery on the
companys website, position number 00150008. As a customer service professional, my goal is
to leverage my relationship-building and leadership skills to transition from the mortgage
industry to the healthcare profession.
After completing my CNA I Certification at the Carolinas College of Health Sciences, I was able
to learn the culture and values of the Carolinas Healthcare System. I would also like to elaborate
on how my own values and assets would benefit CHS such as:

Combined interpersonal communication and public speaking skills, as evident with 10

years of experience in customer service
Interacted effectively with patients while giving personal care and support
Acknowledged for being resourceful, adaptable, and self-directed with the ability to meet
goals due to outstanding troubleshooting, analytical, and problem solving skills
Recognized as the key go-to person by management and peers with the ability to coach
and communicate effectively.

I am a very motivated individual willing to learn all there is to know about the healthcare
profession in order to make a difference and contribute to the growth of Carolinas Healthcare
System. I have enclosed my resume, which includes education, work experience, and
professional skills. I would be further happy to meet with you to discuss the position and my
qualifications. Your time and consideration will be appreciated.
Sincerely,

Nakia Connor
Nakia Connor
Enclosure: Connor Resume

GOLDEN CONNOR
8706 Sharonbrook Drive Charlotte, NC 28210 (585) 754-2469
goldenconnor83@gmail.com
OBJECTIVE
Employment as a District Manager in a diverse environment where I can make the most of my
sales potential, while utilizing my expertise in sales management by providing the highest level
of customer service for an industry leader.
SUMMARY OF QUALIFICATIONS

A total of twelve years as an experienced customer service professional in driving sales in

top tier goal performance
Demonstrated ability to record details of client issues and history by utilizing specific
software to perform processes
Proficient in deciding solutions while managing and developing high-performing teams
in a diverse workforce
Outstanding time management abilities demonstrated through complex schedules
In-depth knowledge of P&L analysis with the ability to control payroll and expenses
Ability to effectively communicate and implement sales plans during conference calls
and meetings with RD, DVP, and other District Managers
EDUCATION AND CERTIFICATION

ALFRED STATE COLLEGE, ALFRED, NY

2003-2004: Completed 15 credits toward Associates Degree in Social Sciences/Human
Services
EAST HIGH SCHOOL, ROCHESTER, NY
Graduated 2002

PROFESSIONAL BACKGROUND
STORE MANAGER
2008-Present
Rent A Center
Charlotte, NC
Maintained weekly sales by completing 30 sales and more to hit company standard goals
Achieved company collection standard by 1.9% out of targeted goal of 3.9% to reduce
delinquent accounts

Trained and developed 4 Assistant Managers to become high performing managers for
the largest rent to own company in the USA
Received 5 promotions from the start of my career with company from Customer
Account Representative to Store Manager with in eight years of hire
Received 3 awards for excellence service including the following:
o Top Performer for collection
o Top Performer for sales
o Highest Achievement: Perform to Win Award
o All-inclusive trip win to Hawaii for sales competition

NATIONWIDE WAREHOUSE
2005-2011
Assistant Manager
Rochester, NY
Trained and mentored 4-5 new representatives each year
Held monthly meetings on processes and escalations
Maintained Microsoft Excel database to keep track of orders
Received 1st promotion within 2 years of hire with company based upon successful sales
track
Received 3% commission toward sales monthly for meeting sales quota
SOFTWARE KNOWLEDGE
Proficient with Microsoft Office programs, including MS Word, MS Excel, MS
PowerPoint, and MS Outlook
Typing skills of 45wpm
Citrix
High Touch POS
Sims POS
Taleo Hiring System
Concur