QUALITY ASSURANCE

1. Provide for quality assurance establish consistency and maintain quality of care with healthcare
providers by reviewing records for effectiveness and compliance with clinical guidelines from test ordering
and specimen collection to utilization of laboratory data.
2. Establish, implement and oversee a quality system for institutions.
3. Establish, implement and oversee processes for the laboratory quality plan.
4. Choose and utilize appropriate quality management tools to assess processes to maximize quality,
effectiveness, and efficiency.

Lead efforts to improve workflow

Lead efforts to meet clinical needs

5. Establish and maintain policies and programs to acquire and maintain clinical laboratory accreditation
with pertinent agencies.
6. Communicate effectively with officials from the various governmental and regulatory agencies.

Establish, implement and supervise a quality assurance program for point of care testing

Serve as laboratory or corporate compliance officer

LABORATORY MANAGEMENT
1. Balance/examine the clinical and administrative needs of the laboratory and medical staff to determine
how or if testing makes sense at that facility
2. Develop, in consultation with appropriate colleagues, culturally competent test menus, reference
ranges, and patient information.
3. Compare, select, and implement new instruments and testing
4. Prepare and manage the departmental budget.
5. Forecast trends and technological growth in clinical laboratory practice with a high level of accuracy.
6. Control scheduling for a specific laboratory (ex., hematology). This would include shift hours (ex., 8:305:00 instead of 7:00-3:30) and test menu available on each shift.
7. Develop plans for efficient space utilization. Lead laboratory facility redesign or facility design projects.
8. Serve as clinic (i.e., physician office) practice coordinator (i.e., oversee entire clinic operations including
all personnel and departments, OSHA, safety, quality assurance, etc.)

9. Establish and implement a plan to maintain assessment of employee competency.

10. Use statistical tools to evaluate laboratory methods and productivity, patient outcome measures and
other investigative procedures as needed.
11.

Manage the information systems through appropriate delegation of authority.

Serve on Information Management System teams for clinical information

Clinical Information System project leadership.

12.

Design and perform productivity analysis.

Operational and clinical benchmarking programs

Specific productivity guidelines evaluating FTEs per lab section

13. Analyze workflow in the clinical laboratory and plan improvements as necessary.
PROFESSIONAL ADVOCACY
1. Communicate effectively with officials from the various governmental and regulatory agencies.
2. Proactively work with Hospital Administration/HR to promote the laboratory professions.

Leadership in publicity regarding clinical laboratory science

Salary surveys and appropriate interpretations

Government Affairs & Regulatory Compliance

Collaboration with internal and external stakeholders

3. Conduct relevant evidence-based research to advance the practice field and/or patient outcomes.
4. Serve on non-technical hospital, clinic committees such as new employee orientation, customer
satisfaction teams.
5. Proactively participate in institution-wide policy making committees and task forces.
Product Review, Safety, Space Utililization, Compliance, etc.
6. Serve on bioterrorist and safety committees.
EDUCATION
1. Serve as laboratory liaison (i.e., provide information on service charges, key performance metrics,

education updates, and be the day-to-day unit contact for problem resolution).
2. Work with nursing units, physicians to properly select and use all POCT technologies, co-develop
educational/competency computer-based training materials.
3. Use advanced Information Technology skills to develop education and training, client/customer service,
technical, financial, etc. monitors.
4.
Teach and train medical, nursing, pharmacy, and other student health professionals who interact
with the laboratory the role and impact of the clinical laboratory on patient outcomes.
5.
Provide continuing education to physicians, nurses, pharmacists, and other health professionals on
all topics related to the clinical laboratory.
6. Serve as a culturally competent education/communication specialist/advocate for all patients with
diseases that must be monitored by laboratory tests.

Patient education

Prevention

Health maintenance

7. Establish and implement a training and competency program for the education of students of clinical
laboratory science/medical technology as well as for employee continuing education.
Develop and manage clinical rotations as a site for all students requiring clinical laboratory practicums.
8.
Mentor student and new graduate colleagues in professional socialization, including the history,
value of Clinical Laboratory Science/Medical Technology, and critical contribution to patient outcomes.