RESUME OF QUALIFICATIONS

DAVID ROBERTS
712 Tunnel Hill Rd.
Cleveland, Tn. 37311
Home Phone: (423) 472-1125
Fax: (423) 472-1125
Email: bigroberts1@aol.com
http://www.jobfox.com/people/managerasstmanager

PROFILE:
• A fast-track, highly motivated, team oriented professional with a successful background in
technical service. With over 31 years experience in all phases of shop operations, equipment
and service management. Effectively motivates others on all levels of the achievement of
individual and organizational goals.

SUMMARY OF QUALIFICATIONS:
• Proven experience in customer satisfaction, writing orders, and customer pay, driver
relation, computerized data management, sales/sales support, supervision and management,
various mechanical and technical areas, and all maintenance and emergency service.
• Additional experience includes, auto mechanics, parts ordering, inventory control, billing,
shipping & receiving, warranty, and repair orders.
• Managed all aspects of shop services, and operational duties as required.
• Involved in all aspects of customer service, including answering questions, problem solving
and interacting with customers. Ultimately responsible for customer satisfaction.
• Supervised 21 technicians, scheduling, training, and evaluating their performances with
ability to improve teamwork utilizing personal communicational skills.
• Deadline oriented; able to handle pressure and a hectic environment.
• Skilled communicator with an enthusiastic yet professional presentation.
• Handled projects responsibly due to high level of integrity, accustomed to being entrusted
with confidential information.
• Excellent organization, communication, and personal skills.
• Resourceful, flexible, and effective problem solver.

SKILLS OVERVIEW:
I am professional, productive, and results oriented, with strengths in organization,
communication, and interpersonal relations. During my career, I've earned a reputation for
consistency, personal dedication, and drive. This combination of training, experience, and
personal initiative qualifies me for a position with any progressive company.

OBJECTIVE:
TO BE A TEAM LEADER AND WORK AS A TEAM AND GET THE JOB DONE
RIGHT THE FIRST TIME.
EMPLOYMENT HISTORY:

1/2006-3/2009 Bill Payer

COVENANT TRANSPORT, Chattanooga, TN.
Insure all repair bills are paid promptly.

8/2004-10/2005 Body Shop Manager

ABRA BODY SHOP, Chattanooga, TN.
Supervise all parts of body shop operations and interviewed body men for possible hire or
dismissal.

8/2002-8/2004 Shop Foreman/Assistant Manager

MOUNTAIN VIEW FORD, Chattanooga, TN.
Performed equipment inspection, road test, verify concerns and check repaired vehicles. Insure
work was done right the first time and oversee all training for technicians and interviewed
technicians for possible hire or dismissal and processed warranty claims.

7/2001-7/2002 Service Manager

FORREST CATE FORD, Lafayette, GA.
Supervised the service department insuring that work is done properly and accurately. Process
warranty claims and dispatch work orders and interviewed technicians for possible hire or
dismissal.
3/199
7-7/2001 Service Manager
BENNY JACKSON FORD, Ringgold, GA.
Supervised the service and clean up departments insuring that work is done properly and
accurately. Processed warranty claims and oversee all training for technicians and interviewed
technicians for possible hire or dismissal.

1991/1997/ Shop Foreman/Assistant Manager

1976/1991/ Car/Light Truck Technician
MOUNTAIN VIEW FORD, Chattanooga, TN.
Performed equipment inspection, road test, verify concerns and check repaired vehicles to
insure work was done right the first time and interviewed technicians for possible hire or
dismissal and processed warranty claims.

EDUCATION:
5/1974 Bradley High School, Cleveland, TN.
FORD TRAINING:
Ford Motor Co., Atlanta, GA.
Have taken numerous Ford Multimedia Courses and Ford schools. I am master certified as a
Service Manager and Warranty Administrator.
 REFERENCES

Johnny Parker
Retired Parts and Service Coordinator
Phone Number: (423) 842-2448

Bill Cavender
Service Advisor
Phone Number: (706) 271-6675