AKUA AFRIYIE RUFUS

240 Flint River Crossing Apt M10 • Jonesboro GA 30238 • nanaakua.afriyie@yahoo.com •

770-882-8959

QUALIFICATIONS SUMMARY

Highly personable Customer Service Professional with over five years of experience in Administrative support
professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner
and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle
multiple priorities and meet tight deadlines without compromising quality

♦ Talent for identifying customer needs and presenting appropriate company product and service
offerings.
♦ Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased
repeat and referral business.
♦ Track record of assisting in the design and implementation of reporting procedures
♦ Expertise in resolving escalated customer service issues.
♦ Secured numerous company achievement awards for delivery of exceptional customer service.
♦ Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft
PowerPoint®, Microsoft Access, and Microsoft Outlook®).

PROFESSIONAL EXPERIENCE
Administrative / Purchasing Assistance SP Richards (2009 to Present)
Responsible for maintaining the appropriate customer service levels (fill rates), the efficient use of the Company’s
inventory assets control and communications with the S.P. Richards Branches and / or vendors for which
responsibility is assigned.

Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Create purchase orders for stock and non-stock items; facilitate the timely delivery to the Distribution Center.
• Attention to detail and organization of files and record keeping is critical
• Responsible for maintaining agreed upon service levels (fill rates) to our customers.
• Meet or exceed inventory turn goals.
• Communicate with both assigned vendors and/or SPR branches to ensure smooth flow of information and
products.
• Monitors vendor’s performance (fill rate and on-time delivery) and takes corrective action where necessary.
• Requires understanding of manufacturer packaging and units of measure.
• Monitor inventory and recommend transfers when appropriate to eliminate “overstock” or “out of stock” situations.
• Modify purchase order quantities and lead times as needed.
• Monitor back orders and coordinate deliveries or cancellations with vendors
• Compare the vendor invoice to the quantity received on the PO; forward the information to the cycle counter to
investigate
• Adjust product receipt costs; issue debits when applicable.
• Coordinate returns to the vendors for damaged and discontinued merchandise.
• Create vendor return orders for discontinued and damaged or destroyed items
• Issue debits to vendors for customer returns that are discarded and not available for resale.

February 2007 - December2008

Administrative Assistant - Zack Flooring (Gaithersburg, MD)
• Office Administration
• Supervised and co-ordinates activities of employees
• Updates contracts answering phones and order supplies
 • scheduled interviews, screened application and organized new hire package

January 2005-December 2006

Customer Advocate - IBM Industries (Maryland)
As Customer Advocate, handled claims processing for a leading insurance and financial services provider.
Investigated and resolved customer concerns in collaboration with respective agency and other departments. Prepared
written responses to Department of Insurance inquiries. Provided measurement on volume and trends to determine agency
education needs and improve customer satisfaction and retention.

• Participated in implementing new paperless process, resulting in streamlined operations.

• Dramatically enhanced customer-satisfaction ratings by expediting all claims and ensuring a high degree of
accuracy.

EDUCATION AND TRAINING

Central University
Diploma Stenography
Jan 1998 - June 2001

Government Secretary School

Diploma in Transcript
October 1995 - June 1997

Reference :Available upon request