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Updating Smartphones
Contents
Introduction ...................................................................................................................................................................3
iPhone ............................................................................................................................................................................3
1.
2.
3.
Troubleshooting..................................................................................................................................................11
Android ........................................................................................................................................................................12
1.
2.
Troubleshooting..................................................................................................................................................16
ii
Introduction
Last December, Con-way implemented a policy for all corporate-owned smartphones so we can better
comply with mobile-device and security best practices. The first part of this effort required you to set a
password on your device. The next step of this effort is to have you install AirWatch, a remote devicemanagement app.
Why do we need this new functionality?
1.
2.
We can automatically manage and push patches and new features to devices so you dont
have to.
3.
We can control the devices security settings, incorporating new features and enhancements
as needed.
Thank you in advance for your patience and support during this security upgrade.
iPhone
The following describes the steps you will complete to enroll your iPhone to the corporate MDM
service. To ensure enrollment completes successfully, you must complete all the steps.
The high-level steps are:
1.
2.
Configure AirWatch.
3.
3.
2.
3.
4.
6.
2. Configure AirWatch
Next, you will configure your profile, which will push data to your device.
1.
2.
In the MDM Agent screen, enter ds22.airwatchportals.com in the URL field, and then
tap Save.
https://ds22.airwatchportals.com
4.
5.
On the AirWatch Enrollment screen, enter your Group ID, and then tap Continue.
Domain
Group ID
CFI
CNWCFI
CONWAY
CNWCONWAY
CTS
CNWCTS
MENLO
CNWMENLO
VECTORSCM
CNWVECTORSCM
CNWCONWAY
6.
Enter your Con-way enterprise username and password, and then tap Enroll.
fdroosevelt
On the Install Profile screen, tap Install to apply the AirWatch profile.
9.
11. Once the enrollment is complete, you will receive a confirmation on your device.
Your device should now be fully enrolled and set up in the corporate MDM solution, and your phone
should be fully synced with your corporate e-mail.
3.
You will see several accounts listed. Note that you will want to keep the following two
accounts:
-
Your original Con-way e-mail account may be called anything. The most common names are
Exchange, Con-way, Conway, or Work. To tell for sure, tap each account and look at
the e-mail address shown: If it is a Con-way address, and it is not one of the two accounts
listed above, then it is the original account.
5.
Once you have found the correct account to delete, tap Delete Account.
You original Con-way account will be removed from your phone, and you should experience no further
difficulties.
10
Troubleshooting
Create an Apple ID
To access the Apple App Store on your device, you will need an Apple ID. If you do not have one
already, go to https://appleid.apple.com and follow the on-screen instructions.
Register an Apple device
Once you have your Apple ID, you can register your device.
1.
Go to https://register.apple.com/cgi-bin/WebObjects/GlobaliReg.woa.
2.
Select the Category, Product Line, and Product you wish to register, and then follow the
on-screen instructions
iOS version: On the Home screen, tap Settings > General > About > Version.
Signal strength: Open the Phone app, and enter the following as a phone number:
*3001#12345#*
-
2.
Log in, using your Con-way username, password, and Group ID.
The Group ID is listed in the table in step 2.5.
3.
4.
5.
3.
Phone: 877-411-4151
Email: con-way411@hp.com
Web: www.con-way411.com
11
Android
The following describes the steps you will complete to enroll your Android to the corporate MDM
service. To ensure enrollment completes successfully, you must complete all the steps.
The high-level steps are:
1.
2.
Configure AirWatch.
3.
2.
3.
4.
A request permissions page will appear, asking if you want to allow the app to access your
location details, personal details, system log details, and so on, as needed by the enterprise.
Tap OK.
5.
The app will install. When complete, it will appear on your Home screen.
12
2. Configure AirWatch
Next, you will configure your profile, which will push data to your device.
6.
7.
8.
In the AirWatch Agent screen, enter ds22.airwatchportals.com in the URL field, and
then tap Enroll Device.
https://ds22.airwatchportals.com
9.
On the AirWatch Enrollment screen, enter your Group ID, and then tap Continue.
Domain
Group ID
CFI
CNWCFI
CONWAY
CNWCONWAY
CTS
CNWCTS
MENLO
CNWMENLO
VECTORSCM
CNWVECTORSCM
CNWCONWAY
13
11. If you do not have a passcode on your device, you be prompted to set one. Enter the same
passcode as the one you use to unlock your phone.
Note: If you already have passcode, this step will not occur.
-
After the enrollment, you will receive an AirWatch notification at the top of the screen.
Pull down the notification bar, and tap AirWatch: Updated password requirements.
14
In the screen unlock settings window, tap the PIN option, and follow the instructions to
your passcode.
12. Next, you must manually sync the email on your device.
Open the mail app on your device. Tap Microsoft Exchange ActiveSync.
Note: If you already have Con-way email configured on your device, you can skip to the end.
13. Select Manual Set up.
14. In the Set up window, enter your:
-
Your device should now be fully enrolled and set up in the corporate MDM solution, and your phone
should be fully synced with your corporate e-mail.
15
Troubleshooting
Create a Google account
To access the Google Play Store on your Android, you will need a Google account. If you do not have
one already, go to https://accounts.google.com and follow the on-screen instructions.
Check your device information
If you need to call the Service Desk, you may need to provide some information to the support agent
during the call, such as iOS version or signal strength.
iOS version: On the Home screen, tap Settings > About Phone.
Signal strength: On the Home screen, tap Settings > About Phone > Status.
-
2.
Log in, using your Con-way username, password, and Group ID.
The Group ID is listed in the table in step 2.8.
3.
4.
5.
Verify that the Enterprise Exchange account is listed and shows Sync On.
3.
Phone: 877-411-4151
Email: con-way411@hp.com
Web: www.con-way411.com
16