From the Desk of a Counselor Educator

COURSE GUIDE: EDG 1901 COUNSELING LAB

INSTRUCTOR: DR HANIZA RAIS

CONTENT COVERAGE

A. Revisit Introduction to Counseling
What is counseling? What is not?
What are the roles of counselors?
What are services provided by counseling unit?
Invited Guest Lecture: En Pilus Ministry of Education

B. Micro skills/Helping Skills
Attending Behaviors /Observation Skills
Verbal responses vs. non-verbal (posture, eye contact, gestures, facial expression)
Minimal Encouragement
Power of Silence in counseling
Effective Listening Skills
Effective Questioning/Inquiry
o What is Open ended question
o What is Close ended Question
Reflecting Content & Feelings
o What is reflecting content? When it is used, for what purpose
Paraphrase and Summarization
What Probing Skills And Reframing
Confronting
Communicating Feelings and Immediacy
Self-Disclosing
Information Giving
Interviewing process (clarification stage, exploration stage, action stage)

C. Professional Preparation
Documentation & Client Filing
Forms & Format
Logbook
Clients Registers
Reports & Evaluation
Forms
Intake forms
Informed consent
Session Notes
SOAP/SOAPIER/DART/IIUM
Treatment Plan
Evaluation
Termination form
Transferring File
Counseling Session
Structuring the session (Duration)
Opening & Closing procedure
Informed Consent
Limit of Confidentiality
Checking on Clients understanding of Counseling
Clients Rights
Counselors Rights
Documentation
Termination procedures
Transfer of Files
Making referrals & referred cases

Additional Content to prepare for in-class activities

Conducting session/mock sessions, review verbatim/video of session demonstrations/role play
Documentation: Logbook, intake form, session notes, informed consent, treatment plan,
Promotional Brochure, Site Needs Assessment & School/Site Profile
Career Test/card sort/Career timeline/Career counseling
Genogram/family tree ( prepare to know your 2 generations up to your grandparent)

Additional Terminology and Concepts
Limit of confidentiality ; Informed consent
Roles of counselor & Rights of clients
Professional Bodies: Lembaga Kaunselor Malaysia; Perkama International, ACA
Akta Kaunselor 1998,
Here and Now; Defense mechanism; Transference vs, counter transference
Non-judgmental, UPR, Genuine, etc
All techniques from Theories of Counseling (empty chair, top dog underdog, WDEP, etc)

COURSE REQUIREMENTS/TASKS:

Tasks
Task Details
Percentage
Task 1:
Due:
Final Exam Day
Tasks 2:
Due: 30th Dec

Task 3:
Due:
Verbatim ready by
next class

Complete all by
exam day
Send all
documents in one
envelope with
your name on it.
Attendance/
Participation

TOTAL

Create a promotional advertisement either one ~

Pamphlets/brochure/poster/media presentation

10%

Take Home Quiz

Email to hanrais@gmail.com
Save file name: EDG 1901 SP your name
Subject/RE email: EDG 1901 SP your name
Print 2 sets one to for me and one for your file.

Mock Sessions & Verbatim Session Critiques
Interview someone/or your classmate and explore their issues.
Meet at least 3 times. At least meet once by Jan1 (our class
meeting). Each session about 30 -40 min. Record the sessions.
One must be video recorded. Use the forms given: Intake form,
informed consent & session notes for every session. After the
3rd session give evaluation form. You can choose your
classmates. Write one verbatim transcript of the video
recorded session (only 1 session) using the format given. Bring
it to the next class with the video of the session.

Full Attendance (taken morning & afternoon) &
In-class Activities
In-class Midterm/Exam

10%

30%

10%
40%
100%

COURSE GRADING
A
A-
Original & creative work; complete work beyond expected requirement; excellent quality participation in
class & full attendance; follow directions of tasks; handing in work on-time; proof read and well edited
work; work cited properly that reflects good academic work. Reflect excellent grasps of knowledge and
understanding of the course in the exam

B+
B
B-
Original work; complete work based on the expected requirement; good participation in class & good
attendance; follow directions of tasks; proof read and well edited work with some minor errors; made effort
to cite work and references; Reflect good basic of knowledge and understanding of the course in the exam

C+
C
C-
Original work; complete work on minimum requirement; minimum participation in class & attendance;
follow directions of tasks; work contains of error not properly edited and proof read; work not cited
properly and works reflect minimum level of academic work

INTERNATIONAL I SLAMIC U NIVERSITY M ALAYSIA

COURSE OUTLINE

Kulliyyah / Institute

Institute of Education

Department / Centre

N/A

Programme

B. Ed (Counselling)

Name of Course / Mode

Counselling Lab 1 (Individual)

Course Code

EDG 1901

Name (s) of Academic

staff / Instructor(s)

Assistant Prof Dr Haniza Rais

Rationale for the

This course exposes and reviews students ability to the use of
inclusion of the course / micro skills in counseling; practice mock counseling sessions;
module in the programme and evaluates their sessions and verbatim.
Semester and Year
Offered

Status

Specialization

Level

One

Proposed Start Date

Batch of Student to be
Affected

Discussion

Others

Total Student Learning

Time (SLT)

Independent
Learning

Lecture &
Supervisio
n

Face to
Face

20

22

72

Formal
Assessment

Total Guided
and
Independent
Learning
120

Others:
Case analysis, post reading, mock counselling, recording
Credit Value

3 Credit Hours

Pre-requisites

None
3

Co-requisites

None

Course Objectives

The objectives of this course are to:

1. learn and understand the use of micro skills in counseling;
2. practice mock counseling sessions with fellow course mates
under the instructor's supervision;
3. review and reflect on their ability to use counseling skills
effectively and appropriately in the sessions
4. critically evaluate their own taped sessions and verbatim;

Learning Outcomes

At the end of the course, students should be able to:

1. demonstrate knowledge and understanding of the general
helping skills, including the principles and methods of case
conceptualization, and diagnosis, and intervention
2. demonstrate the interpersonal skills for effective listening,
negotiating, persuasion and presentation
3. evaluate, under supervision, their own practice interventions
and those of other professionals
4. outline a personal orientation to counseling, taking into
consideration the historical, philosophical, religious and
current trends of the counseling profession
How they are
Assessment
developed
method
oral, written and
Communication
non-verbal;
Case Presentation
and
teamwork,
+ Supervisor
interpersonal
leadership and
Assessment
networking
Ethical, social
knowing role as a
Case analysis +
and
professional
Supervisor
professional
counselor, personal
Assessment
understanding identity and ethics
Skills

Transferable Skills

Types of Teaching-
Learning & Assessment
Strategies
Teaching-Learning /
assessment strategy

Teaching-Learning
Strategies
Assessment Strategies

Course Synopsis

Description
Lectures, Case discussion,
problem-based learning,
supervision
Conceptual paper, verbatim
analysis, micro-counseling,
examination

This course presents the basic skills of interviewing:
attending, focusing and following, effective inquiry,
paraphrasing,
summarization
and
reflection
of
content/feeling, etc. It will provide laboratory experiences in
counseling, analysis of counseling interviews; role-playing
among students, and closely supervised individual counseling
4

sessions in the laboratory setting. The sessions are taped and

reviewed for individual or group supervisions and
discussions
Mode of Delivery

Supervision & Consultation

Assessment Methods and

Type/Course Assessment
.

LO
1, 2
4
All
All

Method
Typescript verbatim analysis critique
Case analysis & conceptual paper

Micro counseling
(Mock counseling)
Midterm /Examination

%
20
20
20
40

Mapping of course / module to the Programme Learning Outcomes

Programme Outcomes

Learning Outcome of the course

demonstrate knowledge and
understanding of the general helping
skills, including the principles and
1.
methods of case conceptualization, and
diagnosis, and intervention

demonstrate the interpersonal skills for
effective listening, negotiating, persuasion
2.
and presentation

evaluate, under supervision, their own
practice interventions and those of other
3.
professionals

outline a personal orientation to
counseling, taking into consideration the
historical, philosophical, religious and
4.
current trends of the counseling
profession

01

02

03

05

06

07

04

08

09

Content outline of the course / module and the SLT per topic
Weeks
1

Topics

Introduction to the Course

Briefing on Lab and Intake Procedure

Interview Process

5

Learning
Hours
8

Task/Reading

Evan et al. (1993) Ch 1

6
7

8
9

10
11
12

13
14

Skills: Focusing and Following

Attending Skills
Eye contact, body posture, verbal responses,
Silence
Lab: Skills in Practice and Discussion

Effective Inquiry
Open and closed inquiries, minimal
encouragement
Lab: Skills in Practice and Discussion

Reflecting Feeling and Reflecting Content
Identifying and Reflecting feeling
Paraphrasing and summarizing clients'
statements
Lab: Skills in Practice and Discussion





Developing an Individual Style: Integrating
skills
Lab: Skills in Practice and Discussion
Communicating Feeling and Immediacy
Communicating and interacting with clients:
feelings, immediate concerns and
appropriateness
Lab: Skills in Practice and Discussion

Midterm: Review and Reflect


Confronting:
Identifying discrepancies, confronting clients,
appropriate confrontation and when to
confront clients
Self-disclosing:
Purpose and appropriate self-disclosure
Lab: Skills in Practice
Discussion
Information Giving
Interview Process and stages
Lab: Skills in Practice and Discussion
Enlisting Cooperation: Resistance: Reasons
and sources
Lab: Skills in Practice and Discussion
Putting all Together: Using the skills of
interview
Interview Checklist
Lab: Skills in Practice and Discussion
Final Review: Self-Portrait



Review and Conclusion

10

Evan et al. (1993) Ch 2

Evan et al. (1993) Ch 3

10

Evan et al. (1993) Ch
4 & 5

Evan et al. (1993) Ch 6

10

Evan et al (1993) Ch 7

Due: Typescript
critique I

Evan et al. (1993) Ch 8
& Ch 9

10

8
8

Evan et al. (1993) Ch

10


Evan et al. (1993) Ch
11

Evan et al. (1993) Ch

13

Due: Typescript
critique II
Student presentation

Required references supporting the course

.

Evan, D. R. et al (1993). Essential interviewing: A programmed approach to effective

communication (4th ed.), Pacific Groove,CA: Brooks/Cole
Corey, G. (1996) Video Set: Art of Integrative Counselling and Psychotherapy - Techniques in
Action & Challenges for the Counsellor. Pacific Grove, CA: Brooks/Cole.
Cormier, S. & Nurius, P. S. (2003) Interviewing and Change Strategies for Helpers. 5th Ed.
Pacific Grove, CA: Brooks/Cole.

Recommended references supporting the course
-

None -

Prepared by:

Checked by:

Dr Haniza Rais
Assistant Professor

Approved by:

Dr Siti Rafiah Abd Hamid

AP Dr Ssekamanya Siraje
Abdallah

Director
Institute of Education

At the end of the programme, students are able to:

1. Demonstrate familiarity with established knowledge in

Knowledge
the field of Counselling and awareness of current
development therein.
2. Use relevant skills learnt in this Counselling area for
Practical Skills
professional and personal development.
3. Cooperate with others and apply knowledge in a socially
Social skills and
responsible manner for the progress of the nation and the
Responsibilities
ummah.
Value, Attitudes and
4. Demonstrate commitment to ethics, autonomy and
Professionalism
professionalism in the workplace and everyday life.
5. Communicate with people from a diverse range of
Communication, Leadership
backgrounds with empathy, showing leadership
and Team Skills
qualities.
Problem Solving and Scientific
6. Analyse issues and demonstrate skilfulness in planning,
Skills
executing and evaluating strategies and action plans.
7. Use the necessary learning skills in information
Information Management and
management and apply effective strategies for lifelong
Lifelong Learning Skills
self-improvement.
Managerial and
8. Apply basic managerial and entrepreneurial skills in
Entrepreneurial
Skills
relevant fields.
9. Integrate Islamic Universal values in the execution of
their professional duties

Islamization of Knowledge


TAKE HOME QUIZ EDG 1901 (HR)
Date Submitted:

Name:


Phone Number:

Signature of Instructor:

Matric No:
Lab Partner:

Signature of student:

Write in point form (use bullet). In answering your questions, be sure you include an example for each skill.
Be brief - Not to copy & paste everything without citing your references. You can spend NOT MORE than 1
page per question. Include references for each answer given. DO not copy and plagiarize works of others.
Tulis jawapan dalam bentuk isi sahaja. Jawapan tidak lebih dari 1 muka bagi setiap soalan. Meniru dan
plagiat dari rakan boleh menyebabkan kertas ini tidak diberi markah langsung. Setiap bahan dirujuk mesti
dinyatakan

Phase 1
1. Attending Behaviors
a. What is Attending Behaviors?
b. Why is it important /Mengapa ia penting
c. How Observation Skills is used in understanding client
d. What is focusing and following?

2. Effective Questions (Questioning Skills)
a. What is Open-ended Questions? When is it used, for what purpose
b. What is Close ended Question? When is it used, for what purpose
c. What is Minimal Encouragement and give example

3. Reflecting Content (Refleksi kandungan & emosi/perasaan)
a. What is reflecting content? When it is used, for what purpose
b. When do counselor use Paraphrase and Summarization in reflecting content?
Why is it important?
c. When is summarization is done? What are the purpose of summarizing
d. What is the skill of paraphrasing? Why do counselors paraphrase?

4. Reflecting Feelings (Refleksi kandungan & emosi/perasaan)
a. Why is Reflecting Emotion/feelings important in helping clients?
b. Feelings are normally not said by clients. How can feelings be detected from the
clients?
Phase 2
1. What is Probing? Why is it important in helping clients?
2. What is Reframing? What is the purpose?
3. Confronting
a. What is the purpose
b. When is it appropriate
4. Why is Communicating Feelings and Immediacy important? Give one example when it
is necessary to do immediacy
5. Self-Disclosing
a. What is the purpose of self-disclosing
b. When is it appropriate to do self disclosing
6. What are the roles of silence in counseling session
7. Discuss different types of Information Giving in counseling
8. Briefly describe the interview process(clarification stage, exploration stage, action stage)
References: Make sure each questions with references cited from either: books, Google, website, journal
article, you tube (At each questions if different) but must include citations by authors. Attached resources if
useful for you. Must able to define and provide illustrations/ example and know why the skills are needed

Proposed Major References with answers: (Any edition ok!)
1. Intentional Interviewing and Counseling 8th ed (2014) By Allen Ivey, Mary Ivey, Carlos Zalaquett
2. Evan, D. R. et al (1993). Essential interviewing: A programmed approach to effective communication
(4th ed.), Pacific Groove,CA: Brooks/Cole

Email by 30 Dec. Print/bring 2 sets to class. Save both file name/email subject: EDG 1901 SP your name
*** These notes will help you prepare for your in-class quiz/midterm

Haniza Rais. (2015). Course Guide: Counseling Lab. IIUM. Unpublished hanrais@gmail.com HR/EDG 1901

We will do demonstrations in class based on your understanding of the skills.

F5:$$Verbatim$Transcriptions$Format$
Typescripts*Format**(Verbatim*Critiques*&Analysis)**

I

II
III

IV

Date:** *

Time:$

Summary of the Sessions/Previous Sessions

(Include brief summary of before/after if the verbatim is taken in the middle)
Presenting Problem/s
How the case was referred to or presented to you by client. Identify issues presented to you by
listing the potentials issues & concerns as you gather info from the sessions with the client.
Description of the Client
(Describe the client background/bio info of the client) Age, gender, SES, race, religion, family
background/issues, birth order, (RESPECTFUL), academic achievement, and important posts in
clubs/society
Verbatim Analysis & Reflections
Interview verbatim Transcription must adopt the following format
a)

Identify the skills: Name and label the skills Use bold in [ ] Ex. [reflection of content,
silence]

b) Actions and non-verbal actions: Use bold in ( ) Ex (laughing)

c) Foreign language/dialects/jargon: Use Italic Ex. lah
d) The verbatim must be inserted in columns. Followed by remarks and comment related.


Statements
Micro Skills
CO
1. You sounded upset with your husband decision to leave the
Skills of Reflecting feelings
CL
country without discussing it with you
Silence & inconsistency of
(Smile & nodding. Tears rolled down the cheek)
non-verbal (smiling in
tears)
Remarks
Counselor to explore the feelings of the client as a result of

her spouses reaction of making decision without
considering her view.
CO
2. You agree that your husband decisions upset you but I could see you
Skills of Confronting

are still smiling. Do you want to tell me what that is about?
CL
3. He always says I am always pestering him. Never had room to
breathe..and ask me to give him some space.. I told him I will give him
the space if that is what he wants.. this is the freedom he wants. I
make him happy now.. (looking down on the floor)
CO
4. You think you did the right thing?
In appropriate use of Close-
ended question
Remarks
I shouldnt have used close-ended questions at this point. I should

reflect on how she felt about how she found herself part of the
decision. The most appropriate response will be: You thought the
decision is a result of him wanting freedom from you. Taking up a job
abroad is one way to do that would make him happy
Comments/Remarks:
I should not interrupt my client at this time. He seemed to have more to say but
Critique and Analyze
Every single exchange of conversation in the session must be examined for appropriateness of skills or lack
of it.
Review your Statements or Questions if ok, what makes it ok, if not provide better questions or
responses.
Identify statements in the contents of the conversation that could lead to potential issues.
Reflect on yourself as the interviewer:



Things you did right or wrong or differently and why



Things you should have done and why/



Better responses/questions/actions from you



Your own observations/evaluation of the session
Session Evaluation

Your own overall evaluation/assessment of the session
Recommendation:
1.
2.

Haniza Rais. (2015). Course Guide: Counseling Lab. IIUM. Unpublished hanrais@gmail.com HR/EDG 1901

COURSE OUTLINE

In-class Activities

Picture of my Client
Use crayon or magic colors.
Draw as much as possible about your client. What ever reminds you of your client.
Anyone significant involved? Positive or negative characters
Any significant events? Childhood, current situations?
Likes vs dislikes
Identify feelings
Give a theme

Clients Story (writing)
Write about your client.
Who is your client
How much you know about your client
Academic, family, health, SES

Process Journal
Do you know your client well?
What are the issues discovered?
What is missing? What do you want to find out
IN what way have the drawing and the clients story helped you in understanding your client

Haniza Rais. (2015). Course Guide: Counseling Lab. IIUM. Unpublished hanrais@gmail.com HR/EDG 1901

10