CARRIE HIGBIE,

RIDGELAND, MISSISSIPPI 39157

CDCP, CDCS, IEEE, RCDD/NTS

601.624.4021

CARRIEHIGBIE@GMAIL.COM

Success-driven, goal-oriented, and accomplished executive demonstrating proven expertise in leading all aspects of IT sales,
implementation and executive management. Recognized for impeccable work ethic and outstanding ability to deliver positive
growth with exemplary results within challenging and competitive environments. Known for outstanding problem-solving and
critical thinking aptitudes to analyze situations, formulate strategies, and resolve complex situations. Well-versed in business
development, forecasting, technology planning, business continuity, P&L, budgeting, personnel management, cloud computing,
data center design, operations and security. Adept at managing diverse group dynamics, as well as in motivating, leading,
building, measuring and performing with high-caliber teams of professionals. Industry blogger. Expert and board of advisors to
SearchNetworking, SearchDataCenter, Inside Networks, and others.
EXPERTICE
Data Center Product Design and Sales Data Center Operations Software and Hardware Sales Consultative Services and
Sales Negotiations Executive Management Strategic Business Planning & Analysis Consulting Technical Support
Project Management Process Improvement Profit & Loss B2B Sales Global 500/Fortune 1000 Budgeting & Forecasting
Personnel Management Cultural Sensitivity Global Markets Technical Writing Industry Blogger
PROFESSIONAL EXPERIENCE
The Siemon Company Watertown, CT (2003 Present)
Global Director Data Center Solutions and Services
June 2005Present
Provide executive leadership to back office design engineers and 32 data center champions to grow and support international
sales. Meet and exceed global quota for data center sales of hardware and software to G500/F1000 and SMB customers.
Initiate global data center audits for power, cooling, capacity planning, and cabling to increase sales. Exemplify expertise in
providing sales and technical support and training, including Data Center Services, Global Project Services and Intelligent
Building Program. Developed complimentary manufacturer program and function as primary point of contact for third-party
electronics manufacturers, such as Cisco, IBM, EMC, Brocade and HP. Serve as the international spokesperson for industry
events, such as AFCOM, 7x24 Exchange, and Data Center Dynamics. Authored the companys data center white papers as
well as many papers for various industry associations and magazines.
Author and deliver beginner and advanced sales
training. Developed company wide sales mix reporting and audit structure.
KEY HIGHLIGHTS:

Made significant contributions in expanding corporate data center business from 4% to 40% of global pipeline

Authored comprehensive training materials and facilitated training for 32 global data center champions in power,
cooling, design, and standards

Personally built and trained international sales force and developed recurring sales accountability audits

Designed, created, and provided materials and resources for global speaking engagements on numerous data center
topics, including active electronics, cloud computing, networking architectures, facilities, design, and greening the
data center

Developed all corporate whitepapers on data centers, design, and applications, which were published internationally
in various facility, networking, and trade magazines

Formulated a strategic business and marketing plan to expand the global data center business, including oversight of
the expansion of the DC business globally from 4% of sales to approximately 40-50% of pipeline, with success to
close ratios averaging 50-60% for opportunistic business and more than 98% upon usage of design services

Spearheaded global design and auditing services; facilitated training to support global territories with dotted line reporting

Achieved approximately $25.3M savings in one project by implementing a more efficient design (one of several)

Company blogger for data center topics

Led the transition of the business into evolving markets, such as cloud, colocation, hosted, and hybrid environments

Initiated the companys green program, as well as four of the most effective marketing initiatives

Received the CEO Special Achievement Award for excellence in 2005 and 2012
Global Network Applications Market Manager
June 2003June 2005
Acted as global liaison between electronics manufacturers and the cabling industry to utilize industry best practices and
connect the physical layer to active equipment. Provided internal technical assistance to the sales and marketing department
to improve understanding of industry needs. Presided over public speaking events, consultation, and web-based training to
provide global end user education. Conducted comprehensive market research and trend analysis to support global sales
team and global certified consultants. Keenly oversaw research and development operations for new technologies, including
creation of applications testing and audit programs.
KEY HIGHLIGHT:

Represented the company during participation in the IBM Partner Program, APCs BladeReady Program, and the
Cisco Solution Developer Program

Represent company in IEEE standards development, also TIA and ISO as a behind the scenes internal expert.

EARLIER CAREER WITH SELECTED HIGHLIGHTS

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CARRIE HIGBIE,
RIDGELAND, MISSISSIPPI 39157

CDCP, CDCS, IEEE, RCDD/NTS

601.624.4021

CARRIEHIGBIE@GMAIL.COM

Network and Software Solutions, Inc. Ridgeland, MS

Vice President, Consulting Engineering
October 2001June 2003

Developed consulting engineering practice for company in networking, implementation and software programming
sectors, profitable all years growing in revenue on average 15% YoY.

Provided expert leadership to various projects involving application and technology planning, and infrastructure for
growth plans and retrofits with existing equipment and applications

Led the design and implementation of teleradiology system, which utilized DICOM digital radiology equipment with
secure viewing access on- and off-site

Sales quotas for growth were achieved in all years in excess of expectation.
Business Communications Ridgeland, MS
Director of Technical Services
October 1999October 2001

Provided guidance and direction to new product development, pre-sales, and project engineering operations,
including selection of new product lines to expand commercial and private sector businesses

Sales target of 3 million exceeded each year.

Grew consulting engineering business from 4 employees to over 40 while remaining profitable.

Audited data center and LAN infrastructures, volumes, bandwidth, short- and long-term expansion planning, and
security audits for multinational and nationwide manufacturing facilities for all seven layers of the OSI model,
including data centers and cabling, thus saving the customer $1.2M in unneeded expenses
Wireless One Jackson, MS
Vice President of Data Operations | Vice President of MIS/IT
April 1998October 1999

Restructured systems and information technology, which provided an 80% decrease in helpdesk calls and 20%
reduction in staffing costs

Redesigned the corporate LAN/WAN with voice over frame, VPN, and reengineered circuits, thus achieving more than
$100K savings annually

Supervised the conversion and implementation of the Infinium accounting systems, including audit, migration, and
delivery of billing for more than 200,000 subscribers

Lead IT effort to support upgrade to digital broadband over protected spectrum broadcast channels

Assured 24x7 uptime of all systems to support broadcast signals and digital broadband via line of site antennaes

Delivered 7 state head-end project under budget and 3 months early by streamlining processes and reporting
structures.
Gannett Company, Inc. Jackson, MS
Director of MIS/Board of Directors
April 1997April 1998

Pioneered the design and implementation of data-assisted marketing which involved cross-checking databases from
both internal and external sources, bringing forth a 11.5% increase in overall sales in first 6 months

Led the evaluation and acquisition of software and hardware, and significantly reduced overall budget by 20% while
delivering the same functionality

Established helpdesk escalation procedures and cross-reporting structures to improve cross-functionality between inhouse and external contacts and vendors
Conway Computer Consulting Jackson, MS
Senior Project Manager | Director of Networking Technologies
October 1990April 1997

Developed preventive maintenance packages for multinational particle board manufacturer, as well as a POS
program for a nationwide custom furniture manufacturer

Actively participated in the PeopleSoft and Infinium conversion, assigning, testing, and seeking approval for custom
modules, charts of accounts, and parallel to full conversion strategies

Developed networking practice for organization. Spearheaded multi-million dollar WAN/LAN implementations.

A- Team executive team lead for critical projects with millions in revenue.
Southern Technical College Jackson, MS
Systems Manager | Program Director

January 1985January 1990

Design Services Group

Project Manager

February 1980January 1985

EDUCATION
Computer Science
BELLHAVEN UNIVERSITY, JACKSON, MS
Deans List
Associate of Applied Science
HINDS JUNIOR COLLEGE JACKSON, MS
Phi Theta Kappa

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CARRIE HIGBIE,
RIDGELAND, MISSISSIPPI 39157

CDCP, CDCS, IEEE, RCDD/NTS

601.624.4021

CARRIEHIGBIE@GMAIL.COM

CREDENTIALS
Registered Communications Distribution Designer (RCDD) and Network Transport Specialist (NTS)
Certified Data Center Professional (CDCP)
Certified Data Center Specialist (CDCS)
Certified Netware Engineer (CNE)
Enterprise Certified Netware Engineer (ECNE)
Master Certified Netware Engineer (MCNE)
Certified Network Expert, Protocols and Bandwidth
Adjunct Professor Data Communications, Cisco Network Design

PROFESSIONAL AFFILIATIONS
7x24Exchange
The Green Grid
Uptime Institute
The Ethernet Alliance
IEEE Women in Engineering
Open Data Center Alliance
Building Industry Consulting Service International (BICSI)
SearchUnifiedCommunications Expert

IEEE Communications Society

United States Green Building Council
National Association of Female Executives
Telecommunications Industry Association (TIA)
Association for Data Center Management (AFCOM)
Institute of Electrical and Electronics Engineers (IEEE)
World Wide Wishes for Wellness
Search Data Center Board of Advisors

AWARDS AND HONORS

Communication News Editors Choice Award, 2008, 2009
Who's Who in American Executives
International Whos Who in Professional and Business Women
Whos Who in American Female Executives
National Association of Women in Technology
Leaders Excellence at Harvard Square
PATENT
Carrie, H. (2007). Patent No.: 7,205,481. Washington, DC: U.S. Patent and Trademark Office.

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