EILEEN CARROLL, RN

2214 Broadway San Diego, CA 92102 619-793-6793 ectexme@gmail.com

CAREER PROFILE
RN with 19 years of diverse experience including educator, case management, UR, PI,
QA, infection control, staff nurse, ER, ICU, MS and LTACH clinical leadership.

EDUCATION
UNIVERSITY OF PHOENIX- Masters of Business Administration-2004
UNIVERSITY OF PHOENIX- Masters of Science in Nursing 1998
UNIVERSITY OF PHOENIX- Bachelors of Science in Nursing 1997
PALOMAR COLLEGE-Associate Degree in Nursing 1987

PROFESSIONAL EXPERIENCE
Authentic Options, Inc 2008-Current
HEALTHCARE BUSINESS CONSULTANT
● Designed strategic plan to double the financial status of a rehabilitation organization.
● Developed 4 KEYS program for increased client satisfaction by 62%.

Promise Hospital San Diego 2007-2008

EDUCATOR, INFECTION CONTROL, PERFORMANCE IMPROVEMENT

Educator for ICU, MS, MH staff. A-lines, ventilators, multiple IV drips, PICC, central
lines, disease process, diabetes, telemetry, multiple system failure, ACLS, tracheotomy,
standard of care, rapid response, meds, EMR. Developed P&P, new hire orientation,
cross-training, new RN program, competency testing, JCAHO standards, National Patient
Safety Goals, risk assessments, developed quality improvement action plans. Used
epidemiological method and surveillance data to evaluate current infection prevention
practices. Identified any HAI’s, MRSA, VRE. Data analysis; Evidence Based Practice.

● Decreased UTI’s by 45% with frequent in-services, education, and catheter use time.
● Saved hospital $40K per patient by decreasing hospital acquired infections by isolation
processes, secret hand washing monitors, Biopatch use on PICC and central lines.
● Educator for EMR for hospital wide use resulting in cutting staff overtime by 25%.

Hi Goal Partners 2005-2007

QUALITY ASSURANCE MANAGER/STAFF DEVELOPMENT/SALES

Managed corrective/preventive action system. Established quality P&P, performance

criteria, and continuous improvement initiatives. Developed new hire orientation,
manuals, & monthly newsletter. Trained staff on numerous computer software programs,
regulated procedures, and sales techniques. Sales associate with proven track record.

● Implemented QA measures for repeat client services by 68%.

● Designed pay for performance criteria resulting in staff retention of 92%.
Orange County Foundation for Health Care 2004-2005
CASE MANAGEMENT, UTILIZATION/CONCURRENT REVIEW
Coordinated direct admissions, transfers, and discharges from various hospitals. Case
manager for quality care, patient satisfaction, and cost effectiveness for specialized
population. Followed patients throughout the continuum of care and ensured optimum
utilization of resources, services delivery, and placement in appropriate level of care.
Provided ongoing support and expertise through comprehensive assessment, care
planning, plan implementation, and overall evaluation of individual patient needs. Third
payer knowledge of criteria including InterQual, CPT, and ICD-9 coding. Utilized strong
critical thinking, clinical, and fiscal skills for prime patient and organization results.

● Decreased LOS in ICU patients by 27% through close monitoring and communication.
● Cut outpatient primary physician visits in children by 18% from patient teaching.

Saddleback Memorial Medical Center 2001-2004

EMERGENCY ROOM DIRECTOR & EDUCATOR

Reported directly to Board of Directors for overall financial and operations of ER.
Recruited, trained, and supervised 75 employees. Conducted annual skills fairs, CEU
courses, competency testing, cross-training. Developed new ER nurse training and
preceptor programs consisting of theory and clinical objectives. Designed training
manuals, WBT, CBT, skills labs. Involved in designing new 32 bed unit and fast tract .

● Cut diversion time ER was closed to ambulance runs by 37%.

● Created fast track criteria to expedite treatment resulting in decrease in LOS 85%.
● Developed recruitment plan to hire new nurses cut cost 22%; $600K annually.
● Designed system at bedside enabling MD to bill $250/exam for $375.000/month.
● Created system to eliminate wasted supplies at bedside resulting in saving $18,750/day.
● Initiated 8 hr shifts for ER to accept ambulance runs revenue increase $84,000/day.

Sharp Chula Vista Medical Center 1999-2001

INTENSIVE CARE UNIT EDUCATOR

Developed and implemented new ICU nurse training and preceptor program utilizing
didactic and clinical application techniques as approved by AACN. Delegated task force
projects resulting in increased client satisfaction and trended revenue enhancement.
Designed an integrated needs assessment tool used in mentoring and coaching staff.

● Created training program for nurses which reduced registry use by 83%.
● Implemented Argo safety equipment; cut workers compensation claims 64%.

Palomar Community College-ADJUNCT NURSING INSTRUCTOR 1998-1999

UCSD Medical Center- SICU/TRAUMA STAFF NURSE 1990-1997
Scripps Memorial Hospital- CARDIAC CARE STAFF NURSE 1988-1990
Tri-City Medical Center-ORTHOPEDICS/MS STAFF NURSE 1987-1988

References Available Upon Request