Professional Documents
Culture Documents
Th
market
ket leader in trav
travel
ell rretail
ettail
il
An industry transformed
Qatar Airways CEO Akbar Al Baker on a Dufry reshapes travel retail with The best in travel-related
new benchmark at Hamad International its swoop for The Nuance Group food & beverage worldwide
July 2014 | www.TheMoodieReport.com
THE WORLDS
TOP
TRAVEL RETAILERS
Dermot Davitt
Editors Desk
17
15
16
3
7
6
14
4
8
25 22
13 20 21
12
24
9
10
1
The worlds
top travel
retailers
in focus
10 | THE MOODIE REPORT | July 2014
19 23
11
18
3. LS travel retail
il
4. Lotte Duty Free
ee
5. Gebr Heinemann
ann
6. World Duty Free
ree
7. The Nuance Group
8. The Shilla Duty
ty Free
9. Dubai Duty Free
ee
10. Ever Rich Group
up
11. King Power International
ternationa
al (T
(Th
(Thailand)
haila
and)
12. Sunrise Duty Free
13. Duty Free Americas
ericas
14. China Duty Free
ee Group
15. Aer Rianta International
ernationall
16. WHSmith
17. Tallink Group
18. JR/Duty Free
19. King Power Group
oup (Hong Kon
Kong)
ong
g)
20. DFASS
21. Starboard Cruise
se Servicess
22. Japan Airport Terminal
erminal Co
o
23. Sky Connection
n
24. Qatar Duty Free
e
25. NAA Retailing
July 2014 | THE MOODIE REPO
REPORT
ORT | 11
Inspiration and
aspiration at FAB 2014
(FAB) Conference and Awards took
The fourth annual Airport Food & Beverage
many of the worlds key players in
place in Copenhagen last month, gathering
on a high-quality event, and on
travel-related F&B. In these pages we report
annual FAB Awards.
page 135 we bring you highlights of the
the event,
Copenhagen proved a superb venue for
Airports to
from the hospitality of host Copenhagen
at the iconic
a fantastic Opening Cocktail reception
Tivoli Gardens (courtesy of Autogrill and
hosted
HMSHost). Then, at a glittering Gala Dinner
some of the
by SSP, the FAB Awards 2014 celebrated
and
concepts
F&B
impactful
and
successful
most
programmes of the past year.
In this special report we present a comprehensive
travel food &
review of an event which exhibited the
beverage industry at its very best.
|
July 2014 | THE MOODIE REPORT 109
Inside
10
46
62
87
62 Top-class in Toronto:Nuance
North America reveals a striking new retail
arena at Canadas largest airport and is one
of the retailers best executions worldwide
87 Maritime make-over:Tallink
Group reacts to new consumers and changing
tastes by introducing a new retail brand and
design onboard its Silja Line ships
July 2014 | THE MOODIE REPORT | 5
100
Jaclyn Wampler
+41 32 967 9526
Jaclyn.Wampler@TheMoodieReport.com
Vice Chairman & Editorial Director
Dermot Davitt
+353 91 583840
Dermot.Davitt@TheMoodieReport.com
Executive Director & Chief Operating Ofcer
Bob Wilby
+44 (0)20 8231 7203
Bob.Wilby@TheMoodieReport.com
Executive Director Business Development
& InnovationMatt Willey
109
Peter Dowling
+64 9 8148993 peter@oratiamedia.com
Research Manager Victoria Bowskill-Shanks
Sarah Genest
+44 (0)7515 011881
Sarah.Genest@TheMoodieReport.com
dilantha@revomobile.com
Ofce Administrator Rebecca Earley
135
Martin Moodie
17
15
16
3
7
6
13 20 21
The worlds
top travel
retailers
in focus
10 | THE MOODIE REPORT | July 2014
14
4
8
25 22
12
24
10
1
19 23
11
18
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
DFS
Dufry
LS travel retail
Lotte Duty Free
Gebr Heinemann
World Duty Free
The Nuance Group
The Shilla Duty Free
Dubai Duty Free
Ever Rich Group
King Power International (Thailand)
Sunrise Duty Free
Duty Free Americas
China Duty Free Group
Aer Rianta International
WHSmith
Tallink Group
JR/Duty Free
King Power Group (Hong Kong)
DFASS
Starboard Cruise Services
Japan Airport Terminal Co
Sky Connection
Qatar Duty Free
NAA Retailing
July 2014 | THE MOODIE REPORT | 11
The Moodie Reports Top 25 travel retailer rankings 2013 (by turnover, million)
4,065
DFS
Dufry
2,911
LS travel retail
2,900
Gebr Heinemann
10
2,441
2,400
2,079
1,707
1,421
1,314
1,226
1,122
12
13
14
799
15
792.5
16
WHSmith
17
Tallink Group
507
18
JR/Duty Free
493
19
481
20
DFASS
455
21
450
22
368
23
Sky Connection
348
24
25
NAA Retailing
840
553
319
272
Luxury to a T: Market
leader DFS is investing
in a comprehensive
rebranding of its
downtown Gallerias
(pictured is T Galleria
Singapore)
Dufry is strengthening
through acquisition and
concessions including a
vital new deal at So Paulo
Guarulhos (pictured)
LS travel retail:
Maintains its top ve
ranking as it seeks a
transformational
acquisition
With over 200 years experience, WHSmith operates in 20 countries with 160 international
stores open or won, including almost 100 stores in 36 airports globally, including:
MELBOURNE SYDNEY KUALA LUMPUR DELHI ABU DHABI
DOHA COPENHAGEN LONDON
Along with our core Books, News and Convenience format, our additional brands
include Zoodle (Childrens store), GadgetShop (Electronic Accessories),
WHSmith Express (Grab-and-Go convenience), and WHSmith Cafe.
We have a wide range of business models and approaches, each of them tailored
to the local market, and include directly managed, joint venture, and franchise.
To discuss the range of possibilities, please contact:
Europe, Africa, America
Ali Aliev
+44 (0)207 406 6346
ali.aliev@whsmith.co.uk
Asia
Patricia Poon
+65 31520216
patricia.poon@whsmith.co.uk
Australia Pacic
Craig Pring
+61 4 1034 2082
craig.pring@whsmith.com.au
Captivated in Canada:
Nuances ne new
stores at Toronto Airport
underline its retail skills
(see also page 62)
.com
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Rounding off our top ten for 2013 is Ever Rich Duty
Free Shop, which posted sales growth estimated
at around +10%, in line with Taiwanese tourism
growth. This remarkable retailer, which is not yet
20 years old, continues to plough ahead with a
number of big investments which could drive it
even higher in our rankings in the future.
Last year Ever Rich opened its ambitious Duty Free
Plaza in Taipeis Neihu district. In May 2014 it
went a step further with the opening of Asias
biggest duty free store, the Kinmen Ever Rich
Golden Lake Plaza on Greater Kinmen Island.
WHSmith Travel:
Creating new concepts
to grow beyond its core
news & books offer
Tina Aloupos
Make Up Artist,
Cyprus Airports Duty Free
Experience a
Rewarding Career
At ARI we believe that great customer journeys are defined
by memorable experiences and the people who provide them.
For this reason we invest in continuous training, mentoring and
global exchange programmes to build our employees skills.
Its more than retail. Its creating those special moments
that make all the difference.
Experience is Everything
Caption here
Australian expansion:
JR/Duty Free began trading
at Perth Airport last year
Analysis Dufry/Nuance
Dufrys great
consolidation
play
The biggest consolidation play in travel retail history was revealed last month
as Dufry moved to acquire 100% of The Nuance Group. Its a deal that utterly
changes the industry landscape, and creates a new number one player in
the market. The Moodie Report assesses the implications in detail.
Analysis Dufry/Nuance
23%
31%
CHF5,180
million*
CHF667
million*
69%
77%
Q DufryQ Nuance
Note: Combination based on sum of Dufry standalone plus Nuance stand-alone.
*Adjusted for Australian concessions.
Source: Dufry
NOW, WITH OUR NEW HAND CRAFTED PRIMERO FORMAT, THE UNIQUE
PA L AT E S T I M U L AT I O N W H I C H H A S TA K E N E V E R Y A C C O L A D E I N
THE CIGAR WORLD TAKES JUST FIFTEEN MINUTES TO APPRECIATE
LIMITED TIME CAN STILL DELIVER UNLIMITED PLEASURE
T HE CIG AR O F T HE Y EAR I S N OW
T HE ADVENT U R E O F 1 5 MI N U TE S
davidoff.com
Analysis Dufry/Nuance
1%
7%
25%
3%
9%
2%
33%
Dufry
net sales:
CHF3,465
million
23%
Nuance
turnover:
CHF2,095
million
43%
18%
Combined:
CHF5,560
million*
46%
12%
19%
22%
Q EMEA + Asia
Q America I
Q America II
24%
14%
Q EMEA
Q Asia Pacific
QAmericas
Q RS&D
Q Australia
*Nuance EMEA and Asia Pacific allocated to EMEA + Asia, Nuance Americas allocated to USA & Canada, Nuance RS&D allocated to Other.
Source: Dufry Group
Employees
357
5,372
Space (sq m)
74,700
Stores
North America
705
stores
Americas
40
stores
Latin America
300
stores
Analysis Dufry/Nuance
Employees
1,392
16,000
211,503
Q Nuance
Q Dufry
Q Nuance and Dufry
Space (sq m)
EMEA
224
stores
Asia Pacific
76
stores
372
stores
Australia
17
stores
Analysis Dufry/Nuance
Analysis Dufry/Nuance
6%
3%4%
4%
7%
28%
4%
11%
8%
5%
4%
33%
9%
41%
8%
Dufry
Nuance
6%
4%
9%
7%
Combined
7%
18%
19%
16%
17%
7%
14%
Analysis Dufry/Nuance
Buyer
Target
EV/EBITDA multiple
Post-synergies
(excl. Australia)
6.9
Dufry Group
Pre-synergies
(excl. Australia)
9.9
Oct 2012
Dufry Group
Aug 2011
Dufry Group
10.0
Jan 2010
Dufry Group
10.0
Sep 2008
Dufry Group
Hudson Group
9.8
Mar 2008
Autogrill
May 2008
Folli Follie
Mar 2006
Dufry Group
Brasif + Eurotrade
Jan 2005
Autogrill/Altadis
Aldeasa
8.9
14.5
13.0
12.5
10.4
Analysis Dufry/Nuance
Covering an
industry super-deal
Big stories breathe life and excitement into journalists, and at 5.45am on
Wednesday 4 June a charge surged across The Moodie Reports network
as Dufry made its announcement. After Martin Moodie and Dermot
Davitt broke the news just minutes later rst on the web and then via a
Breaking News Alert, ahead of all mainstream and trade media the rest
of the team were soon called into action, preparing a day of analysis and
reaction across our new instant reporting platform Moodie Live.
As The Moodie Report e-Zine went to press our initial Breaking News
Alert had been opened almost 8,500 times, with a further 4,100 opens of
the second mailing which followed Dufrys rst conference call. With its
powerful combination of web, e-alert and Moodie Live, the story ranks as
the most read in The Moodie Reports history.
Moodie Live transformed coverage of breaking news (below) with
minute-by-minute analysis and reaction across multiple formats,
including video and podcast (above).
Trr a v e l R e t a i l E x c l u s i v e
Analysis Dufry/Nuance
The investment
community responds
Dufrys capture of Nuance may have
surprised some, but there has been
intense speculation for some months,
both in the industry and in the
nancial markets, about Dufry Groups
next target.
cash generation.
moved.
issuing an upward adjustment alert on deal for Dufry, and an important one
for travel retail. It is a deal that is
Nuances recent bond issue in light of
the acquisition.
to happen.
future consolidation.
Nuances
62 | THE MOODIE REPORT | July 2014
dash of elegance,
surprise and newness in
Toronto
With a powerful Sense of Place, some stunning design touches and a dramatically
new product offer, Nuances new-look stores at Toronto Pearson International
Terminal 1 bring retailing alive at Canadas biggest gateway, writes Dermot Davitt.
Moodiert
Repo
The
Issue 127
19 June 2014
With
W
ith a powerful Sense of
it
Place, some stunning design
dramatically
d
touches and a
ram
m
new product offer, Nuances
new-look stores at Toronto
International
In
nteer
Airport Terminal 1 bring
Pearson
retailing alive at Canadas
gateway,
gaateew writes Dermot
biggest
Davitt.
in
rs upscale
estment delive
Toronto T1 invpowerful Sense of Place
avour and
At the offic
official opening on Tuesday
there
was a clea
clear surge of pride among
the
groups management
man
and its local team
in this execution.
execu
No wonder: its certainly
The dedicated watches
the compan
companys
and jewellery
n
best store in North
area features boutiques
America, perhaps
perh
from Bulgari,
h
even in the world.
Omega, Montblanc, Longines,
Tissot,
Rado and Swarovski.
It ticks manyy of the right
Customers will
boxes, from also find
a Gucci boutique, with Toronto
Sense of Pla
Place
c to interactivity, from
the first location in Canadian
good catego
categor
o y segmentatio n to
duty free
to carry both watches
newness in thee offer. The
and
jewellery
environment from the
brand.
has elegance in the
double ceiling
heights, the grand
sweep of the In a
telling note
walkways and, crucially,
through the since opening, on the performance
addition (for thee first time
fashion & accessories
here) of a has overtaken
luxury boutique
beauty as the number
boutiqu
u zone. Thats no
one category across
accident; it unde
the Nuance
underlines
e
the key role the business
at Toronto, driven by
Asian travellerr now
high
plays in the spends
and transaction values
commercial life off Toronto
among
Pearson.
predominantly Asian passengers.
Toroonto Pe
Toronto
Pearson
earsson
n Airport
A
passenger
Passengers
Domestic
Transborder (USA)
International
Total
Source: GTAA
A
19 June 2014
19 June 2014
Q1 2014
3,100,000
2,600,000
Q1 2013
Change on year
3,000,000
2,500,000
+3.3%
+4.0%
3,100,000
r
2,900,000
+7.0%
essing the powe
8,800,000
8,400,000
: The Harn
to
+4.8%
Muse
The Moodie
passenger apps
d travel of
revenue
rationale behin
drive inflight
The on
Moodie Report ee-Zine
lidati
Zine 15
retail conso
s curated
Harrods bring
pt to
watches conce
row T2
London Heath
15,000sq ft
20,000sq ft
to over
M&Ms and the M&Ms Characters are registered trademarks. Mars 2014.
+6% C$44.3
million
to
Helsinki Airport
signals a new commercial era
With a new duty free retailer, increased competition in food & beverage and a
multi-million Euro overhaul of commercial space, Helsinki Airport is creating the
platform for a new phase of growth. Finavia Vice President Passenger Services
Jukka Isomki spoke to Dermot Davitt during a recent visit.
!&4%2 ! '//$ -%!,
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2013
2012
Passengers
15,300,000 14,900,000
Passengers on Asian flights
1,900,000
1,800,000
Number of flights
169,921
173,966
Number of airlines with regular services on Dec 31
25
29
Number of route destinations on Dec 31
86
82
Leasable sales premises
14,342sq m 14,342sq m
Change
on year
+2.8%
+5.0%
2.3%
13.8%
+4.0%
Competitive channel:
Nordic fashion specialist
Airport Retail Group is
among the airports many
current tenants
Handcrafted in Mexico.
Coveted worldwide.
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Serenade
hits the high notes for
Tallink Group
Tallink Group, the worlds biggest maritime travel retailer, has set a new
benchmark for its commercial offer with a high-class refurbishment of its
Silja Serenade, which sails between Stockholm and Helsinki. Tallink Duty
Free Sales Business Development Director Magnus Skjrshammer talks
to Dermot Davitt about the changes in approach and offer.
cooling technology.
Braun GmbH, Dept. IAM-DF, Frankfurter Strae 145, D-61476 Kronberg, Germany, Tel.: +49 6173 30 2221, E-mail: mellin.k@pg.com, www.braun.com/global
507.3 million
in 2013
18
18
19
13
Mean: 3.4
50%
28
18
28
46%
19
32%
19
28
18
Mean: 3.4
47%
Source: M1nd-set
32%
Mean: 3.4
Prices in ferry
shops are always
cheaper than
at home
25%
consumer mind
Summing up the key messages, the research
indicated that gifting as a motivation could be
further tapped through improved offers and
promotions, that larger numbers of sales staff could
boost sales, and that the offer could feature more
travel retail exclusives and new items.
68%
21%
4%
7%
New
concessions
open a
fresh chapter
for ISG
With a flurry of recent contracts, Inflight Sales Group (Hong Kong) has underlined
its intent to grow the companys footprint well beyond its core Greater China
region. Managing Director Tony Detter (pictured) outlines the approach to its
newest concessions and the broader strategic goals. By Dermot Davitt.
VE INFLI
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Organised by
Hosted by
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-
www.Trinity2014.com
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A benchmark
for airports of
the future
100 | THE MOODIE REPORT | July 2014
Doha dynamism: Qatar Airways CEO Akbar Al Baker outlines the vision
behind Hamad International to Martin Moodie (top); one of the impressive
art installations that give the facility its character (below)
Hamad International
houses one of the airport
worlds outstanding Caviar
House & Prunier outlets
The views of
Akbar Al Baker
Thank you
cph.dk
Follow us
Inspiration and
aspiration at FAB 2014
The fourth annual Airport Food & Beverage (FAB) Conference and Awards took
place in Copenhagen last month, gathering many of the worlds key players in
travel-related F&B. In these pages we report on a high-quality event, and on
page 135 we bring you highlights of the annual FAB Awards.
Copenhagen
Airports
food & beverage
revolution
Copenhagen Airports
greeted guests to this
years event with banners
across the airport estate
INNOVATION
Its innovation that transforms a dining experience
from the ordinary to extraordinary, and at SSP
creativity comes as second nature.
Our new Flying Hippo diner at Newcastle airport
is just one example of SSPs pioneering approach.
Smoking ovens especially imported from the US
that allow us to smoke and avour our own meats,
Asti Spumante on tap, and iPads featuring games
created by SSP to keep the children entertained
while mum and dad dine, are imaginative little
extras that make all the dierence.
To nd out more about our latest innovative
ventures, sign up to receive our newsletter,
The Food Travel Update, at
www.foodtravelexperts.com
Inspiration
from a local
hero
Global
perspectives
from global
operators
Quality
control
London Gatwicks
Charlotte Christiansen
on increasing choice in
the airport offer
Calling all:
Do you want
to improve
your
income per
passenger?
Yes?
Then we can
help you!
david@thedavidkingpartnership.com
+44 (0) 7711 454 864
+44 (0) 1494 433 366
www.thedavidkingpartnership.com
Driving passenger
satisfaction
2012
27
2013
25
2012
16.3
2013
15.9
Source: DKMA commercial research based on analysis of publicly available data from airports all over the world.
Redefining
A
engagement
Dubai Duty Free faces many of the same challenges
as F&B operators; training, developing and
incentivising a multinational employee base
across a rapidly growing and complex multi-outlet
operation. Green explained how Dubai Duty Free
had tackled some of the main challenges arising
from its growth, focusing in particular on the
challenges of maintaining consistent service and
avoiding dilution of knowledge.
As airports and operators seek new ways to engage
with both staff and consumers, social and digital
media strategies are becoming increasingly
important elements of their business. An insightful
session featuring Mighty Media Chief Enabling
Officer Stephenie Rodriguez and The Moodie
Report Executive Director Business Development
& Innovation Matt Willey shed light on some of
the best practices across important social and
digital channels.
Rodriguez highlighted some key points for companies
to bear in mind in their digital strategies.
She reminded delegates that they no longer truly own
their brand unless they are influencing consumer
conversations, that loyalty is just the start of a
customer relationship which should aim to deliver
advocacy, and that social engagement can provide
both revenue opportunities and operational efficiency.
Rodriguez pointed to an app she had developed
with Club Med, which included the ability to
pre-book activities. The app was good, but what
else? We found that by way of data on what people
were pre-booking, [Club Med] could actually begin
to look at hot times and key areas for staffing. That
was a beautiful by-product of something that was
more marketing.
Organised by
The
Moodie
Report
Bringing
streettofood
the airport
D
which you see all the time in India, and noted some
of the challenges in taking that to the airport.
Initially when we tried these concepts there was
something missing. We looked again and realised
the methods of cooking were different. So we
changed, and have had fantastic sales.
Kapur noted that even moving street food concepts
into unmodified outlets had driven outstanding
performances. The future for Travel Food Services,
Kapur said, lies in attracting a mix of even more
specifically local brands brands that are iconic in
their cities. He stressed the importance of keeping
street food at street prices, but acknowledged that
that might be a constraint at some airports.
July 2014 | THE MOODIE REPORT | 127
OTG on innovation
and Sense
of Place
Rethinking the
status quo
(Left to right) HMSHost International CEO Walter Seib, Dubai Airports Senior Vice President Commercial Eugene Barry,
SmartDesign President & CEO Nick Baker and The Moodie Report Vice Chairman Dermot Davitt
A wonderful
welcome in
Copenhagen
There can be few more pleasant places to spend a fine June evening than
Copenhagens famous Tivoli Gardens. Delegates to the FAB Conference and
Awards were treated to a visit to Tivoli and much more, courtesy of Platinum
partners Autogrill and HMSHost, at the FAB 2014 Opening Cocktail. From a roof
terrace high above the gardens guests took in the spectacular views and some
sensational local cuisine at one of the citys iconic destinations.
Celebrating
10 years
of successful
brand building in
Asia Pacic.
Premium Brand Management
Winner: Autogrill
The judges said: Innovation is the lifeblood of this and any other
business sector. This award is presented to someone who is the
anti-thesis of a follower, a man who attacks the status quo.
The judges said: After studying more than 200 entries for this
years FAB Awards the judges wanted to recognise a company which
had consistently demonstrated a thoughtfulness about its approach to
landlords, to consumers and to issues.
He is, we believe, the industrys great innovator, across both food &
beverage and retail. Our judges award for driving innovation in airport
food & beverage came about after we read entry after entry after entry
from his company for this years FAB awards and the concept of
innovation poured from every page.
The judges said: Network Rail has achieved what would have
been seen as impossible just a few years ago. It has transformed a
run-down station with a poor food & beverage offering into something
extraordinary with a quality and originality that has received critical
acclaim and significant commercial success.
(Left) Mlaga makeover: The SSP Spain team with the top
food court award for 2014; (right) Celebrity appeal: London
Gatwick Airports Charlotte Christiansen accepts the award
for Jamie Olivers outlet
142 | THE MOODIE REPORT | July 2014
PARTNERS INDEX
The Moodie Reports success over the past 12 years would not have been possible without the astonishing level of support we have had
from the industry, and a crucial element of that support has been the investment by our partners in this publication and our electronic
media. For easy reference to their visuals in this issue we present an alphabetical list of our partners and the relevant page numbers,
with their respective website addresses. Our ability to add value to the industry through our subscription-free web, e-mail and print
services would simply not be possible without the support of those named below.
Partner
Page number/s
WWW address
Accolade Wines
16
www.accolade-wines.com
40
www.ari.ie
Autogrill/HMSHost
112
www.autogrill.com; www.hmshost.com
Botran Rums
84
www.botranrums.com
Braun
88
www.braun.com
Copenhagen Airports
108
www.cph.dk
Coty Prestige
42, 74
www.coty.com; www.calvinkleinbeauty.com;
www.marcjacobsfragrances.com
49
www.davidoff.com
120
www.thedavidkingpartnership.com
68
www.thedesignsolution.co.uk
www.dubaidutyfree.com
18
www.dutyfreeamericas.com
www.everrich.com.tw
Formia
96
www.formia.com
Fossil Group
12
www.fossil.com
Furla
82
www.furla.com
64
www.gtaa.com
Hanse Distribution
94
www.hanse-distribution.com
IDutyFree/Conexia
44
www.idutyfree.org
34
www.imperialtobacco.co.uk
www.isghk.com.hk
www.jti.com
134
e-mail: Jonathan.Holland@JH-Associates.com
JR/Duty Free
20
www.jrdutyfree.com
26
www.hkkingpower.com
Marcolin Eyewear
15
www.marcolin.com
76
www.mars-itr.com
104
www.meadfa.com
Montblanc
102
www.montblanc.com
www.thenuancegroup.com
86
www.patronspirits.com
Groupe Puig
38
www.puig.com; www.pacorabanne.com/million
Rado
33
www.rado.com
Revlon
51
www.revlon.com
Rotary Watches
36
www.rotarywatches.com
SPI Spirits
28
www.spi-group.com; www.stoli.com
SSP
114
www.foodtravelexperts.com
24
www.tourvestinflightretail.com
60
www.tweglobal.com; www.wolfblasswines.com
Trinity Forum
98
www.trinity2014.com
30
www.umdasch-shopfitting.com
Underberg
80
www.underberg.com
WHSmith
22
www.whsmithplc.co.uk
www.worlddutyfreegroup.com
July 2014 | THE MOODIE REPORT | 145
Airport Coffee/Non-Alcoholic
Beverage Outlet of the Year
Winner: Joe & The Juice Copenhagen Airport
Highly commended: Caff Nero London Gatwick
Airport (Gatwick South Village); Starbucks Evenings
HMSHost, Los Angeles International Airport
The judges said: Joe & The Juice continues to redefine coffee
shop and other beverage consumer engagement, creating a vibrant
and brilliantly successful option. Its entry was one of the highlights of
FAB 2014.
Recruiting staff with great personalities and focusing on skills training
through its own academy allows Joe & The Juice to sell its unique F&B
experience combining theatre, fun, music, art and design. Critically
that does not get in the way of efficiency, with some 200-plus
transactions per hour being recorded at peak pressure times.
The results speak for themselves. The airport represents the strongest of
its nearly 50 locations to date generating sales double those of the
original forecasts, and quite extraordinary sales per square metre.
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