Leading with

Emotional Intelligence
with Britt Andreatta

Course Outline

Dear Premium Subscriber,

I am happy to provide you with this additional resource. To maximize the development of your leadership skills, I
recommend that you use this course outline in the following 3 ways.
1. Print out 1 copy to use for taking notes while you watch the course. Taking notes while listening further
increases your understanding and retention of the information.
2. After each video, add notes about some specific actions you can take to implement the strategies. Your
learning will be enhanced if you can ground each learning objective in your own personal experience. I
recommend focusing on two difficult situations one professional and one personal.
3. Once you have watched the course, print out another copy to use as a way to test your knowledge. This
will further anchor the material in your memory.
Happy learning!
Warmly,
Britt

Chapter 1: Understanding Emotional Intelligence

Video 1: What is emotional intelligence?
What is the definition of emotional intelligence?

Which two of Gardners multiple intelligences did Dan Goleman focus on to create the concept of emotional
intelligence?
1.
2.
Draw and label the diagram that represents the four quadrants of emotional intelligence.

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How many competencies make up emotional intelligence?

Video 2: Why emotions are key

Draw, label, and describe the three areas of the brain.

What is an amygdala hijack?

How is our personal history related to amygdala hijacks?

Video 3: Emotional intelligence at work

Define proficiency.

How can you measure the proficiency of a skill?

Define frequency.

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How can you measure the frequency of a skill?

As a leader, what are the three levels of responsibility you have for increasing emotional intelligence?
1.
2.
3.

Video 4: Cultivating emotional intelligence

Draw and label the various aspects of the Stages of Becoming.

Approximately how many times do you need to repeat a behavior before it becomes a habit?

Chapter 2: Developing Self-Awareness

Video 1: Getting to know yourself
List and define the eight key areas to explore in terms of your professional work.
1.
2.
3.
4.
5.
6.
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7.
8.

Video 2: Understanding feelings

List and describe the 4 goals for understanding your feelings.
1.
2.
3.
4.

Video 3: Perceiving yourself accurately

Describe some of the strategies you can use to identify your strengths.

What attitude do you have to embrace in order to learn from your mistakes?

Why can hearing feedback be challenging for most people?

List three questions you should ask yourself when receiving challenging feedback.
1.
2.
3.
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Video 4: Cultivating confidence and self-esteem

List three phrases for knowing and owning your strengths.
1.
2.
3.
Describe ways you can leverage your strengths.

List some phrases of self-talk that build your self-worth.

Chapter 3: Developing Self-Regulation

Video 1: Exercising emotional self-control
What are the two important windows of time for emotional self-control?
1.
2.
What are the two strategies you need for when you are under stress?
1.
2.

Video 2: Working with your triggers

What is a trigger?

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Describe the fight and flight responses.

What is the value in knowing your triggers?

How is your past related to your triggers?

Why does the workplace set off peoples triggers about their family?

Video 3: Living with integrity

Describe the three steps for developing your integrity.
1.
2.
3.

What is the difference between integrity and ethics?

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Describe how you can be accountable for your actions.

Video 4: Achieving your goals

Describe the three components of your achievement drive.
1.
2.
3.

What do the letters SMART stand for in SMART goals?

S
M
A
R
T
Describe the difference between initiative, innovation, and learning orientation.

What are the benefits of having both a professional and personal development plan?

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Video 5: Being flexible and agile

Describe the three common ways people respond to change.

What is the difference between change and transition?

What are the four key practices of sustainability?

1.
2.
3.
4.
Describe the two components of resilience.
1.
2.

List the four key practices of resilience.

1.
2.
3.
4.

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Chapter 4: Building Awareness of Others

Video 1: Getting to know others
What are the strategies you can use to learn more about others values?

List some of the ways you can have the group engage in a shared exploration.

Video 2: Developing empathy

Define empathy.

Describe the six strategies you can use for reading the emotions of others.
1.
2.
3.
4.
5.
6.

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Video 3: Anticipating needs

What is the most important part of empathy?

Describe the difference between the Golden Rule and the Platinum Rule.

Video 4: Cultivating social awareness

What are the two types of group settings?
1.
2.
What strategies can you use to read the emotions of a group of people?

How can you determine the culture and social norms of a group?

Video 5: Appreciating diversity

What are the two levels at which we can cultivate our appreciation for diversity?
1.
2.
Define and describe cultural competence.

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What is the difference between race and ethnicity?

Describe the 4 levels of scope for exploring diversity.

1.
2.
3.
4.

Chapter 5: Building Relationships

Video 1: Communicating effectively
What is the difference between intent and impact?

What are the five ways emotionally intelligent leaders tend to frame feedback?
1.
2.
3.
4.
5.

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Describe the six tips for communicating more effectively.

1.
2.
3.
4.
5.
6.

Video 2: Developing others

List some of the qualities you can discover about your team.

What are Ken Blanchards four leadership styles?

1.
2.
3.
4.
Describe how to use appreciative inquiry to develop others.

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What are the top five factors that motivate and engage people?
1.
2.
3.
4.
5.

Video 3: Facilitating team performance

List the 5 needs of individuals in a group.
1.
2.
3.
4.
5.
Name and describe Tuckmans five stages of group development

What are the four qualities that make a team?

1.
2.
3.
4.

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What are the four strategies you can use to support team success?
1.
2.
3.
4.
What is the difference between cooperation and collaboration?

Video 4: Managing conflict

How does your personal history with conflict shape your relationship to it?

What are the two hallmarks of toxic conflict?

1.
2.
List some strategies you can use for embracing healthy conflict.

Describe the five styles of conflict from the Thomas-Kilmann Conflict Mode Instrument (TKI):
1.
2.

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3.
4.
5.

List some strategies you can use to help others move through conflict.

Video 5: Being a change catalyst

What are some ways you can identify that change is needed?

What is the lesson of Turning Before Davys Bar?

What are the four strategies emotionally intelligent leaders use to drive change?
1.
2.
3.
4.

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Video 6: Building influence

What are the five strategies for building influence?
1.
2.
3.
4.
5.
List some ways to build your networks.

What do all authentic relationships require?

Describe how you can identify influential people and thought leaders.

Video 7: Inspirational leadership

What is at the core of being an inspiring leader?

What are some strategies you can use to articulate your vision to others?

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What is Modeling the Way and how is it related to inspirational leadership?

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