Technology and the internet today: 8 conversations

This years SXSW Interactive conference an annual event that brings together leaders in technology,
media and music will have two new high-profile speakers: the president and first lady.
Barack and Michelle Obama will be speaking during a period of intense focus on the tech industry,
with Apple CEO Tim Cooks open letter challenging the FBIs request to aid in unlocking a terror
suspects iPhone, Twitter announcing an online safety panel and more companies getting into the
cord-cutting business.

As conference-goers gather in Austin, here are eight key conversations about internet and
technology today:
Privacy vs. security

In a Pew Research Center survey conducted in

Februaryon the issue of whether Apple should assist the FBI in unlocking the iPhone of one of the
San Bernardino terror suspects, more Americans sided with the government than with Apple. Some
51% of U.S. adults said Apple should assist in unlocking the phone, while 38% said the company
should not help unlock the phone because it jeopardizes other users security and privacy.
Americans views about the trade-off between security and personal privacy have shifted over time
and public opinion is often influenced by major news events. Following the San Bernardino and Paris
attacks, 56% of Americans said they were more concerned that counterterrorism efforts had not
gone far enough to protect the country, while just 28% said they were concerned that efforts have
gone too far in restricting civil liberties. By contrast, after the Edward Snowden leaks in 2013,
concerns over civil liberties were more prevalent than concerns for national security.
Personal data concerns
Americans are anxious about the privacy environment. The vast majority of Americans 91% agree
that consumers have lost control of how personal information is collected and used by companies,
including 45% who strongly agree with this statement. The public also has little confidence that
companies and organizations can keep their personal data secure.
Online harassment

Lawmakers, advocates and tech professionals have

been looking into ways to curtail online harassment in the wake of high profile cases concerning
cyber-bullying and online threats. A 2014 Pew Research Center report found that online harassment
was fairly common among internet users: 40% of online adults have experienced some form of online
harassment, and that share jumps to 65% for those ages 18-29.
Smartphones as a central part of the digital world
Smartphone adoption has grown rapidly in the U.S. Today, 68% of U.S. adults own smartphones, up

from 35% in 2011. Beyond calls and texts, smartphone owners use their devices to accomplish a
number of tasks including getting directions, applying for jobs and getting health information. For
some Americans, particularly younger adults, minorities and lower-income Americans, smartphones
are their gateway to the internet, and this smartphone-only population is on the rise. Today, 13% of
U.S. adults have smartphones but do not have home broadband service, up from 8% in 2013.
Smartphone ownership, however, is still less prevalent among lower-income Americans. The
persistent debates about digital divides took another turn this week when the Federal
Communications Commission circulated a final proposal for creating a government subsidy of $9.25
a month to encourage low-income households to gain broadband connections.
The rise of the gig economy
Mobile technology has not only changed the way people get to where they need to go, but it has also
ushered in a new wave of businesses and sparked debates about how to regulate companies that
provide services that can be called up on an apps. Ride-hailing is one of the most well-documented
examples of growth in this so-called gig economy. A 2014 Pew Research Center survey found that
11% of smartphone owners use their phones at least occasionally to reserve a taxi or car service. It
is most popular among smartphone owners ages 18-29; 17% of them have reserved rides via their
phones. In addition to car services, the gig economy has spawned businesses ranging from home
sharing to online marketplaces for homemade goods.
Cord cutters

Some Americans are ditching their cable TV services

as content such as news, sports and entertainment has become increasingly accessible online. This
potential shift in the media landscape could have far-reaching implications for many industries. Our
2015 report found that 15% of U.S. adults are cord cutters meaning they once subscribed to a cable
or satellite TV service but no longer do so. Additionally, 9% of Americans say they have never had
cable or satellite TV. These findings suggest that how people especially young adults get and

consume content is changing.

Diversity in tech companies
While Pew Research Center does not have specific data on staff diversity in the technology industry,
U.S. Census data show that blacks, Hispanics and women are often underrepresented in the fields of
science, technology, engineering and mathematics. For example, blacks and Hispanics combined
made up 26% of the total U.S. workforce in 2011, but their share of STEM occupations was only
13%. Self-reported data from several leading technology companies echo these disparities.

The openness of the global web

In 2014, Pew Research Center asked technology experts about what digital life might look like in
2025. Many experts expected the internet to provide greater connectivity and collaboration around
the globe, as well as a better understanding of whats going on in all corners of the world. On the
other hand, some believed that the global digital divide would widen, with one expert stating, The
digital divide will grow and this will increasingly polarize the planet between the haves and havenots.
Indeed, a recent Pew Research Center report shows that while a growing share of people living in
emerging and developing nations surveyed use the internet, there are still wide differences in
internet use based on income, education and age. Moreover, people living in richer nations are more
likely than those living in poorer, developing countries to have access to the internet or
smartphones.
Experts have also expressed concern about the Balkanization of the open internet as countries like
Iran and China crack down on dissidents. Overall, our data suggest there is substantial global
support for principles of free expression online, but people also support limitations on some forms of
speech both online and offline.
Topics: Emerging Technology Impacts, Mobile, Online Privacy and Safety, Technology Adoption
http://www.pewresearch.org/fact-tank/2016/03/10/8-conversations-shaping-technology/