EMS User Guide 7.0

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The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the
agreement.
Documentation version 12.0 PN: 10283764
Copyright Notice
Copyright 2015 ENow incorporated. All Rights Reserved. Any technical documentation that is made available by ENow inc. is the
copyrighted work of ENow Corporation and is owned by ENow Corporation. NO WARRANTY. The technical documentation is being delivered to
you AS-IS and ENow Corporation makes no warranty as to its accuracy or use. Any use of the technical documentation or the information
contained therein is at the risk of the user. Documentation may include technical or other inaccuracies or typographical errors. ENow
reserves the right to make changes without prior notice. No part of this publication may be copied without the express written permission of
ENow Corporation, PO Box 515381 #24440 Los Angeles, California 90051-6681.
Trademarks
Printed in the United States of America.
10 9 8 7 6 5 4 3 2 1
ENow, inc. All Rights Reserved

Use Pursuant to Mailscape License Agreement
Printed On: 10 June 2015
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Table of Contents
1.
ENOW MANAGEMENT SYSTEM OVERVIEW ......................................... 4
1.1 Product Benefits Overview ................................................................................ 4

1.2 Architecture & Installation ................................................................................ 8
2.
2.1
2.2
2.3
2.4
2.5
2.6
2.7
2.8
3.
3.1
3.2
3.3
3.4
4.
GETTING STARTED: INSTALLATION .................................................. 9

System Requirements ...................................................................................... 9
Installation Prerequisites ................................................................................ 10
ENow Web Server Installation ......................................................................... 13
ENow Web Server - Post Installation Tasks ....................................................... 18
ENow Client Installation ................................................................................. 20
Open ENow One-Look Dashboard .................................................................... 24
Enhanced Reporting Option SQL Integration................................................... 25
Enhanced Reporting Option Exchange PowerShell ........................................... 30
USING THE ENOW ADMINISTRATION CONSOLE .............................. 31

Overview ...................................................................................................... 31
Server Administration .................................................................................... 32
Reporting Administration ................................................................................ 36
Dashboard Administration .............................................................................. 40
USING THE ENOW ONE-LOOK DASHBOARD ..................................... 43
4.1 Monitoring .................................................................................................... 44

4.2 Reporting ..................................................................................................... 45
4.3 Options ........................................................................................................ 46
5.
5.1
5.2
5.3
5.4
5.5
5.6
5.7
6.
6.1
6.2
6.3
6.4
7.0
ENOW CLIENT MONITORING FEATURES .......................................... 47

Mailscape Monitoring for Exchange Servers ....................................................... 47
Compass Monitoring For Active Directory Domain Controllers .............................. 51
ForeSite Monitoring For SharePoint 2010 Servers .............................................. 52
ForeSite Monitoring For SQL 2008 Servers ........................................................ 53
Mailscape Monitoring For BlackBerry Servers .................................................... 54
Mailscape Monitoring For Office 365 Exchange Online ........................................ 56
UniScope Monitoring For Lync ......................................................................... 57
ENOW CLIENT REPORTING FEATURES ............................................. 58

Mailscape Reporting For Exchange Servers ....................................................... 59
Compass Reporting For Active Directory Domain Controllers ............................... 61
ForeSite Reporting For SharePoint 2010 Servers ............................................... 62
Mailscape Reporting For BlackBerry ................................................................. 63
Mailscape Reporting For Office 365 Exchange Online .......................................... 64
APPENDIX: ............................................................................................... 65
Frequently Asked Questions ................................................................... 756

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ENOW MANAGEMENT SYSTEM OVERVIEW

Product Benefits Overview
The Exchange, Active Directory, and SharePoint experts at ENow think its about time time for a software vendor
to listen to the market and understand the technological trends taking place. In todays economy, budgets are
being slashed and IT Departments are expected to produce more results with fewer resources. With email being
one of the most mission-critical tool for any organization today, how do you ensure that this vital business
communication stays up and running? The answer is simple: The ENow Management System is a complete
systems management tool that combines all the key elements for Exchange monitoring, reporting and
administration into a single solution. Instead of forcing you to use separate, complicated products for Monitoring
and Reporting of vital production Microsoft server technologies, the ENow Management System makes your job
easier by providing monitoring and reporting for Exchange, Active Directory, and SharePoint in a concise, easy-touse solution. The One-Look Dashboard provides you with vital information about each servers current health and
growth rate to facilitate proactive Exchange management. The ENow Management System will make you more
efficient; it will enable you to optimize system performance and minimize costly downtime. In addition, it will
empower your help desk and enable them to improve the level of service you provide to your end users. We have
gathered feedback from MVPs and technology leaders from around the world to create an innovative solution that
provides:
Simplicity and Value The ENow Management System delivers tremendous value by providing both Monitoring
and Reporting capabilities in a single, affordable solution. Dont waste months and precious company resources
trying to deploy, configure, and learn how to use overly-complicated point products from multiple vendors. The
ENow Management System is easy to deploy and intuitive to use. You will be up and running in minutes rather
than weeks. With the ENow Management Systems personalized dashboards, you can provide value to all the key
roles in your organization.

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Customizable Reporting - Traditional reporting products try to predetermine the types of reports an
organization will need, but since everybodys requirements are unique, the goal is never fully achieved. At ENow,
we understand this challenge and have decided to take a new approach to providing reports; we start with
delivering over 160 of the most commonly-requested reports in our Reports Library, and then go one step further
by giving you the ability to either customize these reports or create an entirely brand new one. The ENow
Management System gives you endless creative freedom when it comes to the types of reports you can create and
how you can disseminate them throughout your organization. (See the diagram on page 6)
ActiveSync &
Client Access
reports
Mailbox &
Message Traffic
reports
Active Directory
Reports
SharePoint Reports
BlackBerry
Reports
Device type(Model,
OS, Carrier)
Top mailboxes by
size
AD Locked Out
Accounts
Top 100 Documents

By Size
Users with
password disabled
Least active users
Mailboxes by
department
Expired Users
Document Libraries
By Item Count
User activity
Most active users
Mailbox quota
state(Warning,
Prohibit Send, &
Locked Out)
Recently Logged On
Users
Total Size Of All

Documents
Device type(Model,
OS, Carrier)
OWA logon
Top senders/Top
receivers
Administrative Group
Membership
Contact Lists By Item

Count
Admin reports
Exchange Audit
Peak traffic times
Empty Groups
Tasks By Item Count
Database size &

growth
User count by
Client Access
server
Mailbox
activity(Internal &
External)
Fine Grained
Password Policies
Portal By Number Of
Users
Service Level
Availability
Users by OS
version
Top inbound
domains
Group Policy Objects
Sites Overview
Most Active
Distribution List By
Count
Logon Statistics
Top outbound
domains
Subnets By Site
All Sites By Number

Of Users
Public Folder By
Access Time

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Personalized Dashboards - Traditional reporting products only allow you to email a report, resulting in
information that is already out dated by the time it reaches its destination. Mailscape extends value beyond the
Exchange environment by providing your colleagues with vital information via the ENow Management Systems
Personalized Dashboards that automatically self-generate, displaying the most current data.

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Proactive Monitoring The One-Look Dashboard is an intuitive, visual approach to monitoring Exchange. The
One Look Dashboard graphically presents real-time data on all the vital information that directly impacts
Exchange, Active Directory, and SharePoint uptime. The beauty of our visual display is that it points you towards a
solution even as it alerts you to a problemit does not leave you adrift to figure out an issues cause and its
solution.
Client Access
Servers
HUB Servers
Database mount
status
OWA availability
Queue monitoring
Passive node
verification
MAPI connectivity
ActiveSync
availability
Internal mail flow test
Cluster network
testing
Database size alerts
Outlook anywhere
External mail flow test
Quorum health
Database backup
status
OAB verification
EDGE hub
connectivity
File share witness

connectivity
White space alerts
Auto-Discover
validation
EDGE hub
synchronization
Copy & replay

queue length
AD replication test
Exchange
certification
validation
Active directory
connectivity
Exchange 2010 DAG
Domain
Controllers
SharePoint 2010
Servers
SQL Servers
DNS & LDAP testing
Site & Timer Job

testing
SQL performance
testing
Exchange connectivity
Global Catalog, &

Time Service
verification
Search/Index
Service validation
SQL Database status
BES thread
monitoring
DNS Host name,

Domain Record &
Forest Record
validation
ULS & Windows log

tracking
SQL Cluster
verification
Device queue
monitoring & End-ToEnd Testing
AD Partition Backup
status
SharePoint Backup
status
SQL Alias status
BlackBerry service
availability
AD Time & AD
LSASS status
IIS & SQL Server

status
SQL Backup status
Carrier status
AD replication test
AD Replication test
AD Replication test
SRP verification
Mailbox Servers
Exchange High
Availability
BlackBerry
Enterprise Server

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Architecture & Installation
Architecture
The ENow Management System version 7.0 contains four components, the ENow Administration Console, the
ENow Web Server, the ENow Client, and the ENow One-Look Dashboard. The first component is the ENow
Administration Console; it is responsible for the configuration, report management, and controls dashboard
access. The ENow Web Server is responsible for displaying the One-Look Dashboard. The ENow Client is installed
on Exchange, Domain Controller, SharePoint, BlackBerry server in the organization; it is responsible for reporting
data to the ENow Web Server component. The output of these transactions can be viewed in real-time in the ENow
One-Look Dashboard from any machine or device with a compatible internet browser.
Installation Overview
The ENow Management System 7.0 installation is a simple four step process.
1.
2.
3.
4.
First the ENowWebServerSetup.exe is used to install the ENow Web Server site on your IIS web server.
(see page 13) Please keep in mind that the ENow Web Server site should be installed on an IIS web
server that is part of the same domain as the Exchange or BlackBerry Enterprise server. The ENow
Server web site should not be installed on an IIS web server that is already configured as an Exchange
server, Domain Controller, or WSUS server.
Once all the installation is complete, the administrator is able to take complete control of the ENow
Management System 7.0 configuration by logging into the ENow Administration Console. (see page 18)
Next, begin using the ENowClientSetup.exe to install the ENow Client on each Exchange server, Domain
Controller, SharePoint 2010 server, and/or BlackBerry server in your organization. (see page 20)
Finally, open internet Explorer and browse to the ENow One-Look Dashboard for all of your monitoring
and reporting needs. (see page 24)
Note: Mailscape for Office 365 Exchange Online prerequisites and installation details,
please refer to the appendix of this document on pages 65 & 66.
Note: Mailscape for Uniscope prerequisites and installation details, please refer to the
appendix of this document on pages 67 & 68.
Note: For setting up the Namespace to display in Mailscape for Exchange 2013, please refer
to the appendix of this document on page 69, 70.

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GETTING STARTED: INSTALLATION

System Requirements
All of the components of the ENow Management System Software package require .NET Framework 4.0.
ENow Administration Console
Admin Console:
1280x800 screen resolution or higher
Operating System:
Windows Server 2008 Editions

Disk Space:
100 MB
ENow One-Look Dashboard Monitoring Station Minimum Requirements
Internet Browser:
Minimum Internet Explorer version 8.0
Operating System:
Windows 7

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Installation Prerequisites
In order for the ENow Management System to be successfully installed the installer must meet or exceed the
following security credentials:
Domain Admin
Local Admin
To integrate with SQL and enable the ENow Management Systems enhanced reporting features, it is
recommended that a dedicated instance of Microsoft SQL Server 2008 or higher be available in your Exchange
Domain. If your environment has less than 750 mailboxes and you plan to keep 6 months of historical data in
your SQL database, then you may proceed to install a free Edition of Microsoft SQL Server 2012 Express Edition.
ENow Management System 6.0 IIS Web Server Configuration Recommendations
# of mail boxes/enabled users
1-750
751-2,000
2,001-10,000
10,001-20,000
20,001-40,000
40,001-80,000
80,001-160,000
160,001-240,000
240,001-320,000
320,001-480,000
480,001-640,000
640,001-960,000
Dedicated IIS Web

CPU
RAM
4 Core
4 GB
4 Core
8 GB
4 Core
12 GB
4 Core
16 GB
6 Core
20 GB
6 Core
24 GB
8 Core
32 GB
8 Core
40 GB
12 Core
48 GB
16 Core
64 GB
20 Core
96 GB
24 Core
128 GB
Server specifications
Disk Space
2-4 GB
4-12 GB
12-24 GB
24-48 GB
48-96 GB
96-192 GB
192-384 GB
384-768 GB
768-1536 GB
1.5-3 TB
3-6 TB
6-12 TB
Dedicated
CPU
4 Core
6 Core
8 Core
10 Core
12 Core
14 Core
16 Core
20 Core
24 Core
32 Core
48 Core
64 Core
SQL Server
RAM
6 GB
12 GB
16 GB
24 GB
32 GB
64 GB
96 GB
128 GB
256 GB
512 GB
1 TB
2 TB
specifications
Disk Space
4-8 GB
8-24 GB
24-48 GB
48-96 GB
96-192 GB
192-384 GB
384-768 GB
768-1536 GB
1.5-3 TB
3-6 TB
6-12 TB
12-24 TB
Disk Space usage estimates for IIS WEB (12 months) and SQL (6 months) servers are based on average daily
message volume. For environments larger than 960,000 mailboxes, please email support@enowsoftware.com for
configuration recommendations.

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ENow Management System 7.0 Client Supported Server Roles

Exchange
Architecture
Exchange Server Roles
Exchange 2003
Stand Alone, Front-End, Back-End, Relay, Active & Passive Cluster Nodes
Exchange 2007
Stand Alone, CAS, HUB Transport, Mailbox, CCR, SCC, SCR, LCR, UM & EDGE Transport
Exchange 2010
Stand Alone, CAS, HUB Transport, Mailbox, DAG, UM & EDGE Transport
Exchange 2013
Stand Alone, CAS, Mailbox, DAG, & EDGE Transport
Office 365 Exchange

Online
ADFS, ADFS Proxy, DIRsync
BlackBerry Enterprise
Server
4.1.x, 5.x, 5.x HA, 5.x Express editions are supported
Active Directory
Architecture
Domain Controller Roles
Windows Server 2003
Schema Master, Domain Naming Master, Primary Domain Controller (PDC) emulator, Infrastructure Master, &
Relative ID (RID) Master
Windows Server 2008
Windows Server
2012
SharePoint
Architecture
SharePoint Server Roles
SharePoint 2010
Web Server w/ Query component, Application server w/ Central Administration, Search Administration
component, & Crawl component
SharePoint 2013
Web Server w/ Query component, Application server w/ Central Administration, Search Administration
SQL 2008 & R2
Database Server w/ Central Administration configuration, Content Databases, Farm Content Database,
Search Administration Database, Crawl Database, & Property Database
SQL 2012
SQL 2014
Lync Architecture
Lync Server Roles
Lync 2010
Front End, Back End, Mediation, Edge, Director, Persistent Chat Front End, Persistent Chat Store, & Persistent
Chat Compliance Store
Lync 2013
Front End, Back End, Mediation, Edge, Director, Persistent Chat Front End, Persistent Chat Store, & Persistent
No reboots are required after installation of the ENow Client(s).

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ENow Client & Admin Services Account Requirements

Microsoft
Architecture
Server Roles
Admin Service Permissions
Client Service Permissions
Stand Alone, Front-End, Back-End,

Relay, Active & Passive Cluster Nodes
Exchange Administrator & Local

Admin
Local System
BlackBerry Enterprise Server 4.1.x or

5.x

Admin

Admin
Stand Alone, HUB Transport, Mailbox,

CCR, SCC, SCR & BlackBerry
Enterprise Server 4.1.x or 5.x
Exchange Server Administrator,

Exchange Recipient
Administrator & Local Admin
Exchange Server Administrator,

Exchange Recipient
Client Access
Exchange Organization
Exchange Organization
EDGE Transport
Local Admin or Local System
Stand Alone, HUB Transport, Mailbox,

DAG & BlackBerry Enterprise Server
5.x
Server Management, Recipient

Management & Local Admin

Client Access
Organization Management &

Local Admin

Local Admin
EDGE Transport
Stand Alone, Mailbox, DAG &

BlackBerry Enterprise Server 5.x


Client Access

Local Admin

Local Admin
EDGE Transport
ADFS, ADFS Proxy, & DIRsync
Local Admin
Local Admin
Schema Master, Domain Naming

Master, Primary Domain Controller
(PDC) emulator, Infrastructure
Master, & Relative ID (RID) Master
Domain Admin & Local Admin
Domain Admin & Local Admin
SharePoint 2010 &

2013
Web Server w/ Query component,

Application server w/ Central
Administration, Search Administration
SharePoint Shell Access Role &

Local Admin

Local Admin
SQL 2008, R2, 2012,

and 2014
Database Server w/ Central

Administration configuration, Content
Databases, Farm Content Database,
Search Administration Database,
Crawl Database, & Property Database

Local Admin

Local Admin
Lync 2010 & 2013
Front End, Back End, Mediation, Edge,

Director, Persistent Chat Front End,
Persistent Chat Store, & Persistent
RTC Universal Server Admin &

Local Admin
RTC Universal Server Admin &

Local Admin
Exchange 2003
Exchange 2007
Exchange 2010
Exchange 2013
Office 365 Exchange

Online
Active Directory
2003, 2008, & 2012

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ENow Web Server Installation
It is recommended that the ENow Web Server component be installed first. Start the installation process by
running the ENowWebServerSetup.exe or ENowWebServerSetupx64.exe file. This will launch the first part
of the installer. If your system does not meet the prerequisites; or if you would like more details, please select
the Details button.

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Select the Product types that you plan to use and the corresponding Security Groups (Mailscape, Compass,
ForeSite, and Uniscope Admin and Clients) will be created to provide access the ENow Management System:

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The setup program will now examine your IIS configuration and determine the best way to install the ENow Web
Server site. To see why the setup program made its recommendation, please select the Details button.
To continue the installation, confirm your selection and press the Install button at the bottom of the screen.
When prompted to kick off the actual creation of the website, select the Yes button.

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Carefully read the software license agreement; if you agree select I Agree and select next to continue.
Select Next to continue.

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Select Next to continue.
Select Close to complete the installation.

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ENow Web Server - Post Installation Tasks
Next, the installer will launch a connection to the ENow Administration Console. Allow a few minutes for Active
Directory to update and select Connect.
Please note: While attempting to connect, you may be prompted for credentials. Enter the user name
(domain\user) and password that you used to login to perform the Mailscape installation.

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A successful connection to the ENow Administration Console will result in the following page being presented:

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ENow Client Installation
After completing the installation of the ENow Web Server and ENow Administration Console components, the ENow
Client may be installed on each Exchange, Domain Controller, SharePoint, and/or BlackBerry Server in your
organization. Run the ENowClientSetup.exe. Repeat the steps below for each server in your organization.
Press Next to continue.
Carefully read the software license agreement; if you agree select I Agree and select next to continue.

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You may select the Disk Cost button in order to determine the best location for the files based on available disk
space.
Check the correct role of the server and then select Next.

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Enter the URL of the web component you created during the Mailscape Web component install. Select Next.
Please enter in the username and password (required for Exchange & BlackBerry servers only) for an account that
has local Administrator rights on the server and is also a member of the Exchange Organization Administrators
security group. Next, select Finish.

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Select Close and you have successfully installed Mailscape Agent!

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Open ENow One-Look Dashboard
To access the ENow One-Look Dashboard please open up Internet Explorer and entering,
Http://localhost:portnumber/mailscapeweb on the ENow Web server or
Http://yourwebservername:portnumber/mailscapeweb on your workstation. If you are unable to view the ENow
One-Look Dashboard web site or login to the ENow Administration Console, please email technical support at
support@enowinc.com

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Enhanced Reporting Option SQL Integration
Enabling Enhanced Reporting

Reporting>SQL Integration, Select SQL Integration to begin exporting the ENow built-in database for
advanced reporting features. If you do not have an existing SQL instance available, we would recommend
considering SQL Server 2008 R2 Express Edition or higher.

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ENow SQL Service Account

The ENow SQL Service account will need the following credentials to create and update the Mailscape SQL
database:
SQL Server Administrator(Read/Write is required after the database has been created)
Local Admin to the ENow Web server
Enter the Server and SQL instance, use the radio dial to select authentication type and then enter the appropriate
account credentials. Select Next to continue.

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Use the check boxes to indicate the types of data you would like to automatically export to the Mailscape SQL
database. Select Next to continue. Please keep in mind that the Message traffic selection will cause the Mailscape
SQL database to grow significantly over a short period of time. It is recommended that you closely monitor the
available free space on your SQL server going forward. Using a backup model of Simple instead of Full for the
Mailscape SQL database will reduce the overall size that it requires.

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Use the radio dial to select an automatic purge interval and select Next.

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Select Next to continue and then select Yes to create the Mailscape SQL Database. Select Finish, to complete
the SQL Integration process.

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Enhanced Reporting Option Exchange PowerShell
Enabling Exchange PowerShell

ENow Web servers running a 64 bit edition of Windows Server 2008 or higher may have the appropriate version of
Exchange Management tools installed locally to enable Exchange PowerShell based reporting options from the
ENow Administration Console Report Wizard.
The instructions to install the Exchange Management tools on the ENow Web Server are available from the
following URLs:
http://technet.microsoft.com/en-us/library/bb232090(v=exchg.141).aspx
http://technet.microsoft.com/en-us/library/bb232090(v=exchg.80).aspx
Please note that the ENow SQL service account will require the following permissions to execute PowerShell based
reports:
Organization Management for Exchange 2010, 2013

Exchange Organization Administrator for Exchange 2007

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USING THE ENOW ADMINISTRATION CONSOLE

Overview
The ENow Administration Console contains three components: Server, Reporting, and Dashboard. These
components are designed to give the Administrator complete control over the ENow Management Systems
Monitoring & Reporting capabilities. To connect to the ENow Administration Console, please select: Start>All
Programs>Mailscape>Mailscape Administrator Console.

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Server Administration
Server Administration allows you to configure monitoring policies, adjust tuning policies, and manage agent
deployment. The Monitoring Policy Manager allows you to configure thresholds and alerts with minimal effort.
You can also share policy settings with multiple servers of the same type. The Tuning Policy Manager allows you
to configure ENow Client settings. You can also share policy settings with multiple servers of the same type. The
Deployment Center provides easy access to the Support Status, Backup/Restore, Agent Monitor, Global Monitor,
and Deployment.
Server>Monitoring Policy>Universal Policy>Thresholds

To begin managing Threshold configuration of the Universal Policy, Open the ENow Administration Console and
Select Server>Monitoring Policy>Universal Policy>Thresholds
After specifying the Disk Space Thresholds; scroll down to review all other configurable threshold values (Queue,
Resource, Backup, Other, BlackBerry, Functionality, Network) and select the Save button to retain the specified
values.
Server>Monitoring Policy>Universal Policy>Alerts

To begin managing Alerts configuration of the Universal Policy, Open the ENow Administration Console and Select
Server>Monitoring Policy>Universal Policy>Alerts
After specifying the Mailscape, Compass, and/or ForeSite Alerts, Alert Intervals, and Recovery Alerts; scroll down
to review all other configurable Alert values (Disk Space, Resource, Queue, Services, Backup, BlackBerry, Server,
Functionality, Network, Informational) and select the Save button to retain the specified values.
Server>Monitoring Policy>Universal Policy>Services

We recommend configuring each server individually at the Effective Policy level, but all servers can still be
managed from the Universal Policy, Open the ENow Administration Console and Select Server>Monitoring
Policy>Universal Policy>Services
Highlight the Servers to be monitored by selecting and holding down CTRL, select Add and then select the Save
button to retain the specified values.
Server>Monitoring Policy>Universal Policy>Servers

To begin managing the Server Assignment of the Universal Policy Monitoring, Open the ENow Administration
Console and Select Server>Monitoring Policy>Universal Policy>Servers
After specifying the Auto Refresh Interval, Event Options, Monitoring Exclusions, and Drive Exclusions and Alert
Intervals; select the Save button to retain the specified values.
Server>Monitoring Policy>Universal Policy>General

To begin managing the General configuration of the Universal Policy, Open the ENow Administration Console and
Select Server>Monitoring Policy>Universal Policy>General
After specifying the Auto Refresh Interval, Event Options, Monitoring Exclusions, and Drive Exclusions and Alert
Intervals; select the Save button to retain the specified values.

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Server>Tuning Policy>Universal Policy>Agent Options

To begin managing the Agent Options of the Universal Policy, Open the ENow Administration Console and Select
Server>Tuning Policy>Universal Policy>Agent Options
After specifying the Health Management; scroll down to review all other configurable Agent values (Mailbox,
Whitespace, Resource, Service, Disk, Queue, Event, Logon, Backup, SMTP, Folder, Message Tracker, BlackBerry,
ActiveSync, Functionality, Network, Upgrade) and select the Save button to retain the specified values.
Server>Tuning Policy>Universal Policy>Email Configuration

To begin managing the Email Configuration of the Universal Policy, Open the ENow Administration Console and
Select Server>Tuning Policy>Universal Policy>Email Configuration
This page contains fields which must be filled out in order to setup the ENow Management System to deliver alerts
and reports. After specifying the Email Configuration; select the Save button to retain the specified values.
Server>Tuning Policy>Universal Policy>Agent Monitor

To begin managing the Agent Monitor of the Universal Policy, Open the ENow Administration Console and Select
Server>Tuning Policy>Universal Policy>Agent Monitor
In order to verify the health of the ENow Clients, we have made the Agent Monitor available in two separate
sections of Server. It reports on all agents that are running on each server. All of the agents can be forced to run
by selecting the RUN link under the Operation column. To remove a server from the dashboard, select the
Remove Server button.
Server>Tuning Policy>Universal Policy>Maintenance

To begin managing the Maintenance of the Universal Policy, Open the ENow Administration Console and Select
Server>Tuning Policy>Universal Policy>Maintenance
Highlight the Servers to be placed into Maintenance mode by selecting and holding down CTRL, select Add and
then select the Save button to retain the specified values.
Server>Tuning Policy>Universal Policy>Servers

To begin managing the Server Assignment of the Universal Policy Tuning, Open the Mailscape Administration
Console and Select Server>Tuning Policy>Universal Policy>Servers
Highlight the Servers to be tuned by selecting and holding down CTRL, select Add and then select the Save
button to retain the specified values.

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Server>Deployment>Support Status
To begin managing the Support Status, Open the ENow Administration Console and Select
Server>Deployment>Support Status
The Support Status page will provide current information about the Support and Version Assurance agreement.
To upgrade your license, select Send License Profile. To activate a license, paste license in the field below and
select Save.
Server>Deployment>Backup and Restore

To begin managing the Backup and Restore, Open the ENow Administration Console and Select
Server>Deployment>Backup and Restore
Select Back up to begin a backup of your configuration settings. Select Restore to begin a restore of a previous
backup.
Server>Deployment>Agent Monitor
To begin managing the Agent Monitor, Open the ENow Administration Console and Select
Server>Deployment>Agent Monitor
In order to verify the health of the ENow Clients, we have made the Agent Monitor available in two separate
sections of Server. It reports on all agents that are running on each server. All of the agents can be forced to run
by selecting the RUN link under the Operation column. To remove a server from the dashboard, select the
Remove Server button.

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Server>Deployment>Deployment
To upgrade your ENow Clients, please copy the ENowClientUpgrade.exe file to
\Inetpub\Mailscape\MailscapeWeb\Deploy folder and Open the Mailscape Administration Console and Select
Server>Deployment>Deployment to begin monitoring the deployment of the Agents.

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Reporting Administration
Reporting Administration allows you to integrate with SQL, quickly access the Report Library, create custom
reports using the Reports Wizard, and manage access/subscriptions with the Report Dispatcher. ENow
Management System provides many built-in reports that can be customized and run by using an internal
database. Advanced reports are available by integrating the ENow Management System with a SQL Server
database. Additional remote PowerShell based reporting capabilities are provided when the Exchange
Management tools are installed on the web server. The Report Library allows you to manage/preview built-in and
customized reports. The Report Wizard allows you to customize pre-defined reports, or generate your own custom
reports. The Report Dispatcher lets you manage subscriptions to the reports available in the library.
Reporting>Report Library
To begin managing the Report Library, Open the ENow Administration Console and Select
Reporting>Report Library
The Reports Library contains over 200 built-in reports that can be modified by selecting the
Create button. The Delete button allows you to permanently remove custom reports that have
been created. Select the Preview button to quickly view a built-in report.
You can also manage the dashboard availability and email subscription status by selecting the
Subscription button.

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Reporting>Report Wizard
To begin customizing a built-in report or to generate a new report using the Report Wizard, Open the ENow
Administration Console and Select Reporting>Report Wizard
Use the radio dial to make the selection and select Next.
Using the Report Wizard to generate a custom report is quick and easy. Located in the dark blue left
pane there are two dials. The first dial selects the focal point of your custom report. The second dial
selects the filter of your custom report. Located on the light blue right pane are the available attributes
based on the filter selection. After you have used the radio dial to indicate the initial attribute select
Next.
Depending on your selection there may be additional options to complete the filters for your custom
report. Select Next to continue.
At the end of the filter options you will have the option to add filters to your custom report. If you are
done adding filters, use the radio dial to indicate your option and select Next to continue.
The layout of your report will be presented, select Edit to make changes to your custom report or select
Next to continue.
To customize this report layout, please visit the Columns, Sorting, and Advanced tabs. Select Apply to
accept changes and then Ok to continue.
Please select the days to update your custom report and then select Next to continue.
Please select the day(s) to send the report via email and select Next to continue.
Enter a name for your custom report and select Next to preview your report and to complete the Report
Wizard. Select Cancel if you do not want to save the report and start the Report Wizard over again.

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Reporting>Report Dispatcher
To begin managing the Report Dispatcher, Open the Mailscape Administration Console and Select
Reporting>Report Dispatcher
This is where you can decide what reports you would like to make available to your users and also how they are
delivered.

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Reports can be delivered via email, viewed from the ENow One-Look Dashboard, or both. Select Add to create
new subscription.

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Dashboard Administration
Dashboard Administration is used to control access to the ENow One-Look Dashboard. The Dashboard
Manager allows you to publish reports and create customized web pages for individualized viewing access.

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Dashboard>Dashboard Manager
To begin managing the Dashboard Manager, Open the ENow Administration Console and Select
Dashboard>Dashboard Manager
Manage the dashboard subscriptions by using the Add, Modify, and Delete buttons.

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To add a New Custom Role select Add.
To Modify an existing role select Modify.

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USING THE ENOW ONE-LOOK DASHBOARD
The ENow One-Look Dashboard was designed to save you time and help you keep your Exchange, Domain
Controllers, SharePoint, and/or BlackBerry servers running 24/7. All thresholds can be configured from the ENow
Administration Console>Server. When thresholds are exceeded, the administrator will be alerted when the
indicator changes colors and also via email or SMS.

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Monitoring
The Monitoring web page is organized in a logical manner with your production server names being displayed on
the left panel in a vertical placement. Along the top of the dashboard you will find the vital components of an
Exchange Server are: Functionality, Network, Disk Space, Services, Backup, and Resources. The vital components
of a Domain Controller are: Network, Name Resolution, Services, Operating System, and AD Core. The vital
components of a SharePoint server are: Functionality, Network, Services, Operating System, Backup, and SP Core.
The vital components of a BlackBerry Server are: Exchange Link, BES Status, BES Queue, RIM Link, Carrier
Status, and Vitals. When a defined threshold is close to nearing the critical point, the indicator will turn yellow. If
the critical threshold is either met or exceeded the indicator will turn red.
Below is a summary of the indicator lights:
Indicator Status
Green = Good
Yellow = Warning
Red =
Critical
Please note the color of the needles will follow the same color coded system.

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Reporting
The Reporting web page contains a number of sections that are specific to a server role like Exchange, Active
Directory, SharePoint, BlackBerry, and Office 365. There is also an Admin section for general reporting from
various server roles. Many of the Mailbox and Traffic reports do not require SQL, but to enable all of the other
reporting options it is recommended that SQL integration be enabled.

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Options
The Report Options can be used to configure a specific report that will be available from the QuickView web page.

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ENOW CLIENT MONITORING FEATURES
Exchange, Active Directory, SharePoint, and BlackBerry monitoring health checks are available to help you make
sure that your production servers are running properly.
5.1
Mailscape Monitoring for Exchange Servers
Functionality Status For Exchange 2003 Includes:
Queue Status
OWA URL Status
ActiveSync URL Status
OWA Status & Active Sync URLs can be configured from the Mailscape Administration Console by selecting
Server>Tuning Policy>(select actual server name)>Functionality
If you are receiving an error or failure message from any of the Functionality indicators, please select the Error or
Failure link for additional information. We recommend following Microsofts Best Practices when designing,
implementing and administering Exchange Server Technologies. Please feel free to review the following URL for
additional information regarding Microsoft Best Practices for Exchange 2003: http://technet.microsoft.com/enus/library/aa997531(EXCHG.65).aspx

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Functionality Status For Exchange 2007/2010/2013 Includes:
Queue Status
OWA Connectivity Testing
ActiveSync Connectivity Testing
Outlook Anywhere Testing
Mail Flow Testing
External Mail Flow Testing
MAPI Connectivity Testing
Edge-Hub Communication Testing
POP3 Connectivity Testing
IMAP4 Connectivity Testing
Cluster Health Testing(Exchange 2007 CCR & SCR)
DAG Database Copy Health(Exchange 2010 DAG)
DAG Replication Health(Exchange 2010 DAG)
Mailscape provides Queue Status, OWA Status, and Active Sync for Exchange 2007/2010. The OWA Status and
Active Sync tests are completely separate from the Exchange 2003 tests. Our application also adds support for
the following Exchange 2007/2010 health checks: Edge-Hub Communication, Outlook Anywhere, Mail Flow, MAPI
connectivity, & Cluster Health. The Mailscape Admin Service* is responsible for executing these health checks by
running role specific cmdlets periodically.
If you are receiving an error or failure message from any of the Functionality indicators, please select the Error or
Failure link for additional information. We recommend following Microsofts Best Practices when designing,
implementing and administering Exchange Server Technologies. Please feel free to review the following URL for
additional information regarding Microsoft Best Practices for Exchange 2007: http://technet.microsoft.com/enus/library/bb123517(EXCHG.80).aspx
For new deployments of Exchange 2010: http://technet.microsoft.com/en-us/library/bb125239.aspx
To review a complete list of cmdlets that are available to use within the Exchange 2007 Management Shell, select
the following URL: http://technet.microsoft.com/en-us/library/bb123703(EXCHG.80).aspx
For the Exchange 2010 Management Shell, select the following URL: http://technet.microsoft.com/enus/library/bb124413.aspx

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Network Status For Exchange Includes:
DNS Testing
Active Directory Testing
Mailscape Connectivity Testing
AD Replication Status
Edge-Hub Active Directory Status(Exchange 2007 & 2010)
Network status checks are now available to help you make sure that the communication link between the servers
and vital services in your Domain are running properly.
The DNS and Active Directory Ping tests are conducted periodically and the interval to run the tests can be
configured in the Mailscape Administration Console. If these tests result in a failure, please double to make sure
that Ping is enabled. If the DNS test result in a failure, please make sure that the servers network adapters are
configured to point to the active DNS servers.
The Mailscape Connectivity tests are run to ensure that the Mailscape Agent is up and running. If this test results
in a warning or critical alert, please check the server and make sure that the Mailscape Agent service is running
and set to start automatically.
The Edge-Hub Active Directory Status network test is only available only from the Exchange 2007 & 2010 HUB
Transport Servers.
The AD Replication tests are the first glimpse into the overall health of the multiple sites within a Domain and the
interval to run the tests can be configured in the Mailscape Administration Console. If the AD Replication tests
result in a Warning or Critical state, we recommend using the REPADMIN utility to gather additional information
from the Domain Controller(s) in question.
For additional information about how AD Replication Topology works, please select the following URL:
http://technet.microsoft.com/en-us/library/cc755994(WS.10).aspx
To diagnose AD Replication issues between Domain Controllers, please select the following URL:
http://technet.microsoft.com/en-us/library/cc770963(WS.10).aspx

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Disk Space Monitoring For Exchange Includes:
Database Disk Status

Logging Disk Status
Operating System Disk Status
Local Disk Status
White Space Status
Database Size Status
Services Monitoring For Exchange Includes:
Auto Configured Services

SMTP Hang Detection
Manual Configuration of Additional Services
Backup Monitoring For Exchange Includes:
Full Back up Status

Incremental Backup Status
Differential Backup Status(Exchange 2007 & 2010)
Resource Monitoring For Exchange Includes:
CPU Usage Status

Page File Usage Status

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Compass Monitoring For Active Directory Domain Controllers
Network Monitoring For Active Directory Includes:
DNS IP Connectivity Testing

LDAP Testing
GC Testing
Time Service testing
Mailscape Connectivity Status
Name Resolution Monitoring For Active Directory Includes:
DNS Host Name Testing

Domain Records Status
Forest Records Status
Services Monitoring For Active Directory Includes:

Operating System Monitoring For Active Directory Includes:
Disk Space Monitoring

Resource Monitoring
Event Monitoring
AD Core Monitoring For Active Directory Includes:
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AD
AD
AD
AD
AD
AD
Time Testing
Replication Status
FRS and DFS Replication
LDAP Searches, Bind Time, and Expensive Queries
Partition Backup Status
LSASS Testing

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Foresite Monitoring For SharePoint 2010 and 2013 Servers
Functionality Monitoring For SharePoint Includes:
Site Status
Timer Job Status
Search/Index Service Testing
Network Monitoring For SharePoint Includes:
DNS Testing
Services Monitoring For SharePoint Includes:

Operating System Monitoring For SharePoint Includes:

Resource Monitoring
Event Monitoring
Backup Monitoring For SharePoint Includes:
Full Back up Status
SP Core Monitoring For SharePoint Includes:
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SP IIS Status
SP SQL Status
SP Log Status

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ForeSite Monitoring For SQL 2008, 2012, and 2014 Servers
Functionality Monitoring For SQL Includes:
SQL
SQL
SQL
SQL
Performance Testing
Database Status
Cluster Status
Alias Status
Network Monitoring For SQL Includes:
DNS Testing
Services Monitoring For SQL Includes:

Operating System Monitoring For SQL Includes:

Resource Monitoring
Event Monitoring
Backup Monitoring For SQL Includes:
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Full Back up Status

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Mailscape Monitoring For BlackBerry Servers
Exchange Link Monitoring For Blackberry Includes:
Delayed Notification Status

Log Status
BES Status Monitoring For BlackBerry Include:
Non-Responsive BES Worker Thread Status
BES Queue Monitoring For BlackBerry Include:
Pending Messages Status
RIM Link Monitoring For BlackBerry Include:
SRP Link Testing
Carrier Status Monitoring For BlackBerry Include:
Pending Messages Status for Specific Carriers

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Mailscape for BlackBerry offers an all new END-TO-END Test to deliver an accurate experience that other mobile
device users are experiencing. Simply configure a test account with one of your BES devices to enable this feature.
To enable this feature, open the Mailscape Administration Console and select Server>Tuning Policy>Universal
Policy (or Effective Server Policy)>Agent Options>BlackBerry Agent

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Mailscape Monitoring For Office 365 Exchange Online
Network Monitoring For Office 365 Exchange Online Includes:
General>Portal health check

Directory>ADFS & DirSync health checks
Exchange>POD Connection and Network Port health checks
Directory Monitoring For Office 365 Exchange Online Includes:
DirSync Status
ADFS Status
Mail Clients Monitoring For Office 365 Exchange Online Includes:
Outlook>Outlook Anywhere & Auto Discover Tests

OWA Logon Test
Other Tests
Mobile Monitoring For Office 365 Exchange Online Includes:
ActiveSync>ActiveSync URL & Device Status

Auto Discover Status
Configuration Monitoring For Office 365 Exchange Online Includes:
Admin Portal Test

PowerShell Status
Subscriptions & License Status
Certificates Status

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Uniscope Monitoring For Lync 2010 and 2013
Simple URL Monitoring For Lync Includes:
URL health check for the Dialin site

URL health check for the Meet site
URL health check for the Admin site
Central Management Monitoring For Lync Includes:
Health check for the Central Management Server

Health check for the Central Management Database Server
Voice Monitoring For Lync Includes:
Mediation>Lync Mediation Service tests

PSTN Access>Gateway Connectivity tests & Critical Events Last 24 hours
Internal PSTN Calling status
External PSTN Calling status
Network Monitoring For Lync Includes:
DNS> SRV Record verification

Active Directory verification
Certificates verification
Ports configuration status
Internal Services Monitoring For Lync Includes:
Front End>Functionality testing, Member Status, & Lync Performance Counter results
Back End>Database connectivity & File Store verification
OS Monitoring For Lync Includes:
Network Functionality testing

Disk Space status
Services status
Resource>CPU & Memory usage

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ENOW CLIENT REPORTING FEATURES
The ENow Management System offers more than 200 reports for Exchange, Active Directory, SharePoint, and
BlackBerry servers. All of the reports can be accessed from the Reporting web page and they may also be
subscribed to for email delivery. For All variations of the ENow Client functions the Admin report section is
included and may contain a mixture of the following reports:

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Mailscape Reporting For Exchange Servers
Mailbox Reports For Exchange Includes:
Traffic Reports For Exchange Includes:

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Client Access For Exchange 2007/2010/2013 Includes:
ActiveSync Reports For Exchange 2007/2010/2013 Includes:

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Compass Reporting For Active Directory Domain Controllers
Compass Reports For Active Directory Includes:

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ForeSite Reporting For SharePoint 2010 Servers
ForeSite Reports For SharePoint 2010 Includes:

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Mailscape Reporting For BlackBerry
BlackBerry Reports Includes:

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Mailscape Reporting For Office 365 Exchange Online
Office 365 Exchange Online Reports Includes:

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APPENDIX:
Mailscape For Office 365 Exchange Online prerequisites are as follows:
The ENow Web server component must be installed on 64 bit edition of Windows server 2008 or higher.
The Service account for the Office 365 service requires Domain Admin rights.
From the web server, download and install the Microsoft Online Services Sign-In Assistant
https://www.microsoft.com/en-us/download/details.aspx?id=39267 and the Microsoft Online Services
Module for Windows PowerShell https://msdn.microsoft.com/enus/library/azure/jj151815.aspx#bkmk_installmodule
Run the MS Online PowerShell via the desktop shortcut and Set-ExecutionPolicy UnRestricted.
A dedicated online account is required and must have "Global Admin" permission and must have a
mailbox enabled in order for Auto Discovery to work. This is due to the fact that each account has a limit
of 3 PowerShell sessions, and Mailscape uses 2 of these sessions.

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Mailscape for Office 365 Exchange Online installation instructions are as follows:
Install the ENow Web server.

Install the Office365 msi on the web server while logged in with an account that has local administrator
permissions. When prompted, enter a domain administrator account as the service credentials.
The service credentials of the ENow SQL Service must be changed to match the ENow Office 365 service.
The ENow Client must be installed on any DirSync, ADFS, or ADFS Proxy servers.
Enable the Office 365 Exchange Online features, open the ENow Administration Console and select
Server>Tuning Policy>Universal Policy>General>Office 365 Settings
The 0ffice 365 Monitoring and Reporting accounts can be entered here.
The URLs of the certificates can be manually entered. To detect the URL, please click the pre-populate button.
In order to allow the configuration changes to take effect, the ENowOffice365 service must be restarted.

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Uniscope for Lync prerequisites are as follows:
The ENow Web server component must be installed on 64 bit edition of Windows server 2008 or higher.
The Service account for the Lync service that runs on the web server requires RTC Universal Server
Admin rights and explicit permissions of CONNECT, SELECT, EXECUTE to the LcsCDR and QoEMetrics
databases.
Note that Lync 2013 mirrored environments require the same as above Lync service account permissions
across all primary and mirrored SQL servers.
Enable the Lync remote PowerShell.

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Uniscope for Lync installation instructions are as follows:
Install the ENow Web server.

Install the LyncServiceSetup.msi package on the web server while logged in with an account that has RTC
Universal Server Admin rights. When prompted, enter a RTC Universal Server Admin account as the
service credentials.
The ENow Client may be installed on any Lync server that is configured with the following roles: Front
End, Back End, Mediation, Edge, Director, Persistent Chat Front End, Persistent Chat Store, & Persistent
Chat Compliance Store.
Enable the Lync features, open the ENow Administration Console and select Server>Tuning
Policy>Universal Policy>General>Lync Settings
The RTC Universal Server Admin account credentials need to be manually entered in the following
section:
The Pool names of the Front End Servers and the PSTN Access Test settings can be manually entered.
In order to allow the configuration changes to take effect, the Lync service must be restarted.

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Exchange 2013 Namespace configuration

Here are the steps to install and configure the Exchange 2013 namespace monitor features.
1. Install the ENow Namespace Monitor Setup.exe. Specify a local administrator account when prompted.
2. In the ENow Admin Console, navigate to Server>Tuning Policy>General>Exchange Namespace Settings.
3. Follow the instructions on the screen to configure the users for the OWA/ECP, EWS and ActiveSync tests.
4. Open the ExchangeNamespaces.xml file.
5. Name the namespace, and then enter the EWS URL for this namespace.
6. To obtain the URL, run Get-WebServicesVirtualDirectory. Use the URL that matches the internal URL.
7. Next, make sure to change the EWS, EAS, and OWA URLs in the file to match what is seen in the environment.
a.To get the OWA URL, run Get-OWAVirtualDirectory
b.To get the EAS URL, run Get-ActiveSyncVirtualDirectory
c.To get the EWS URL, run Get-WebServicesVirtualDirectory
8. Make sure to note whether forms based or basic authentication is used. If forms based authentication is being
used, be sure to change the authentication type to forms.
9. Once the Namespace has been named and the URL set, save the xml file.
(Continued next page)

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10. Finally, note the bottom of the file where ServerName is listed three times as seen below
<Servers>
<Server name='ServerName' />
</Servers>
11. This is where you input the server names of members of the DAG for this Namespace. The servers must be
listed here or they will not display properly. For example, if the members of your DAG were MBX01, MBX02, and
MBX03, the file should be configured as seen below:
<Servers>
<Server name='MBX01' />
</Servers>
12. When you are finished, save the xml file.
13. Copy the file, and paste it into the \Program Files (x86)\ENow\MailscapeWeb\MailscapeData\Database folder.
14. Restart the ENow Namespaces service.

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Instructions to configure FRS and DFS Replication monitoring

Compass has some fantastic new features for monitoring FRS and DFS Replication, and Lightweight Directory
Access Protocol (LDAP). Lets first take a look at FRS and DFS Replication.
One of the main uses of FRS and DFS replication is for the SYSVOL directory share. The SYSVOL directory share is
critical in a Microsoft network as it is used for Group Policy and scripts given to client computers on the network.
As businesses transition from the older, less efficient FRS replication used in Windows Server 2003 to the newer,
more efficient DFS replication available in Windows Server 2008, they need a way to monitor replication before,
during, and after. Compass monitors FRS and DFS Replication on two different levels. On a higher level,
monitoring is done through Windows Events. This comes preconfigured when you install Compass. On a deeper
level, Compass provides real-time monitoring by placing a file on one Domain Controller within each domain (into
the SYSVOL/domain/scripts folder) and tracking its replication through its replication partners (the other DCs).
In order to keep Compass running light on your system, Compass will only drop one file and replace it with a
newer version every 2 hours. Compass will then query the other Domain Controllers in the network, and if they
have the most recent version file the replication test is considered successful. If one or more DCs not have the
most recent version, the indicator light will first turn yellow, then red and send an alert to the network
administrator. To enable this feature open the Compass Administration Console and navigate to Server>Tuning
Policy>Agent Options and specify a source Domain Controller where Compass will drop the file. (Please see
screenshot below with the red arrow next to the configuration window)
Compass also supports multiple domain configurations, plus telephone or email ENow to schedule an appointment
with a Compass Support Engineer. Lets move on to the new LDAP monitoring features.

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Instructions to configure monitoring of LDAP Expensive Queries

In a similar way that Compass monitors FRS and DFS replication at a higher and more in-depth level, Compass
also has great new features for monitoring LDAP. While todays Active Directory is self-tuning for the most part,
LDAP expensive queries cause a decrease in performance. To make sure youre A\D environment is running as
efficiently as possible, Compass will use Windows built in Performance Monitor to periodically monitor LDAP
Searches Per Second, LDAP Client Sessions, and LDAP Bind Time. If any of the predefined acceptable thresholds
are crossed, the indicator light will first turn yellow, then red and send an alert to the network administrator. To
adjust the thresholds for these features the network administrator will open the Compass Administration Console
and navigate to Server>Tuning Policy>Agent Options. (Please see screenshot below with the green arrow
next to the configuration window)
On a deeper level, Compass will take advantage of Windows built in diagnostic tools to monitor LDAP expensive
queries. An LDAP search is considered expensive if it has to visit a large number of objects in Active Directory. The
default threshold for an expensive query is 10,000. That means any search that visits 10,000 or more objects
would be considered expensive. In order to monitor this Compass will take advantage of Event Logging, which
allows you to determine if you have expensive searches.
To enable logging the Server Active Directory Diagnostic Event Logging must be enabled. On each Domain
Controller to be monitored for expensive queries a registry value must be changed. The registry entry that
manages diagnostic logging for Active Directory is stored in the following registry subkey:
The network administrator will navigate to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NTDS\Diagnostics\15 Field Engineering

And set the DWORD value to 5
Once this is configured, when Compass receives the information that the threshold of 10,000 has been crossed, it
will turn the light in the console from Green to Red, and send an alert or text message to the appropriate person.
At this point the Admin can look drill into Compass which will have the time of the expensive query, and the
application that made it. If the default value set by Windows of 10,000 is not desirable, this value may be changed
by navigating to the following registry key.
HKLM\SYSTEM\CurrentControlSet\Services\NTDS\Parameters
And creating the following DWORD value Expensive Search Results Threshold. This can then be set to the
desired value.
Enabling the diagnostic logging of LDAP will alert the network administrator if there is a misbehaving application
on the network and identifying and reducing expensive queries will have your A\D environment running at peak
performance. Please see the
Our Support Engineers are available from 5am-5pm Pacific Time to assist you with this configuration, please call
or email to schedule an appointment enabling this feature.

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Instructions to Configure the ENow Management System to deliver an SMS

message:
Open the Mailscape Administration Console and select Server>Monitoring Policy>Universal
Policy>Alerts>Alert Recipients
Here are the email addresses for the 10 most popular cellular phone carriers in North America and
Europe:
Orange:
phonenumber@orange.net
Verizon Wireless:
phonenumber@vtext.com
Vodafone UK:
phonenumber@vodafone.net
AT&T:
phonenumber@mobile.att.net
Sprint:
phonenumber@messaging.sprintpcs.com
Telefonica Movistar:
phonenumber@movistar.net
T-Mobile USA:
phonenumber@tmomail.net
T-Mobile Germany:
phonenumber@t-d1-sms.de
T-Mobile UK:
phonenumber@t-mobile.uk.net
Telia Denmark:
phonenumber@gsm1800.telia.dk
where phonenumber = your 10 digit phone number

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If the ENowClientSetup.exe does not run, please try the following:
Select Start > Run.

Enter %TEMP%
In the Windows Explorer window that opens, locate ENowClient.msi.
Double-click MailscapeAgent.msi to install the agent.
To enable the date prefix feature to mailed reports, please perform the following:
Use notepad to edit \inetpub\Mailscape\MailscapeWeb\Web.config.

Locate the following line near the beginning of the file (line 27) and change the value
from N to Y:
<add key="AddDatePrefixToReports" value="N" />
Save the file.
The cmdlet to create a new CAS test connectivity user is as follows:

Get-MailboxServer | New-TestCasConnectivityUser.ps1
We recommend running this from the Exchange Power Shell on an Exchange mailbox server.
Exclude users from traffic reports:

Add their email addresses, one per line, to the following file: \Program
Files(x86)\ENow\MailscapeWeb\MailscapeData\Reports\TrafficExclusions.txt

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Frequently Asked Questions

Who can I contact for support?
Your ENow Support Contract enhances your investment in ENow Management System with telephone and email
technical support, product documentation, and access to all updates (major releases, point releases, and service
releases). ENow Customer Support is open from 8am to 8pm Eastern time from Monday to Friday, excluding US
holidays. Telephone support is available during standard business hours. Standard business hours are defined as
anytime between 10 am 8 pm (EST). You can also email your questions to support@enowsoftware.com.
How do I submit a support request?
You may submit a support request via email at support@enowsoftware.com, or by completing our online support
form at http://www.enowsoftware.com/support/submit-an-incident/
Our target response time is four hours or less for requests submitted during our regular hours of operation.
Requests submitted after hours will receive a response within four hours of opening on the next business day.
What is the best way to utilize the ENow Management System?
You will receive the greatest benefit of the ENow Management System if you deploy it in the following manner:
The ENow One-Look Dashboard was designed to be displayed in area that Exchange, Active Directory, SharePoint
and/or BlackBerry Administrators can easily view it. It is recommended that a monitor/flat panel be dedicated for
the monitoring console and be configured at 1024 X 1028 resolution. Each Exchange, Domain Controller,
SharePoint, and/or BlackBerry server may have the ENow Client installed on it. Any IIS web server that is part of
the same domain as Exchange may be used to publish the site. For security purposes, only members of the
Mailscape_Admins, Compass_Admins, and/or ForeSite_Admins global security groups will be able to define will be
able to access this site.
Will the ENow Management System work across a WAN?
The ENow Management System was built from the ground up with performance in mind. All monitored
components can be individually configured and adjusted based on your networks needs and requirements.
Will the ENow Management System cause network performance issues?
The out-of-the-box, the default configuration will not cause any undue network traffic.
Why do the red monitoring indicators not show up in the ENow One-Look Dashboard?
Please verify that your internet browser has the play multimedia animations enabled. This can be done by going to
Tools Internet Options Advanced Multimedia Play animations in web pages.

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To configure External Mail Flow Test

Tuning Policy>General>Agent Processing Options>External Mail Flow Test
Configure: Gmail
Select an On-Premise Exchange mail enabled account for testing
Select or Create a Gmail account for testing External Mail Flow. For assistance creating a Gmail account:
https://support.google.com/accounts/answer/27441
Gmail forwarding:
1. Open the Gmail account that you want to forward from
2. Click the gear in the top right
3. Select Settings
4. Select the Forwarding and POP/IMAP tab
5. Click Add a forwarding address in the Forwarding section.
6. Enter the email address you want to forward to
7. For your security, Gmail will send a verification email to that address. Open On-Premise email account and find
the confirmation message from the Gmail team. If youre having trouble finding it, check your Spam folder
8. Copy the confirmation code
9. Enter the confirmation code in the verification box and select verify
10. Select the radio button to Forward a copy of incoming mail to the On-Premise account
11. Save changes

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Configure: ENow Admin Console

1. Open the ENow Admin Console
3. Expand the node for the Agent Processing Options

4. Locate the External Mail Flow settings towards the bottom of the section
5. Configure the section with the information requested
6. Save the settings
7. Open the Services snap-in and restart the ENow Namespace Monitor service
8. Wait a few minutes and check the configured On-Premise Exchange mailbox for the message forwarded from
Gmail

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ENOW MANAGEMENT SYSTEM OVERVIEW ......................................... 4

1.1 Product Benefits Overview ................................................................................ 4

GETTING STARTED: INSTALLATION .................................................. 9

USING THE ENOW ADMINISTRATION CONSOLE .............................. 31

USING THE ENOW ONE-LOOK DASHBOARD ..................................... 43

4.1 Monitoring .................................................................................................... 44

ENOW CLIENT MONITORING FEATURES .......................................... 47

ENOW CLIENT REPORTING FEATURES ............................................. 58

ENow, inc. All Rights Reserved

ENOW MANAGEMENT SYSTEM OVERVIEW

ENow, inc. All Rights Reserved

Top 100 Documents

Least active users

Most active users

Total Size Of All

Contact Lists By Item

Peak traffic times

Tasks By Item Count

Database size &

Group Policy Objects

All Sites By Number

ENow, inc. All Rights Reserved

ENow, inc. All Rights Reserved

Internal mail flow test

Database size alerts

External mail flow test

File share witness

White space alerts

Copy & replay

Exchange 2010 DAG

DNS & LDAP testing

Site & Timer Job

Global Catalog, &

SQL Database status

DNS Host name,

ULS & Windows log

SQL Alias status

IIS & SQL Server

SQL Backup status

ENow, inc. All Rights Reserved

Architecture & Installation

ENow, inc. All Rights Reserved

GETTING STARTED: INSTALLATION

1280x800 screen resolution or higher

Windows Server 2008 Editions

ENow One-Look Dashboard Monitoring Station Minimum Requirements

Minimum Internet Explorer version 8.0

ENow, inc. All Rights Reserved

Dedicated IIS Web

ENow, inc. All Rights Reserved

ENow Management System 7.0 Client Supported Server Roles

Exchange Server Roles

Stand Alone, CAS, Mailbox, DAG, & EDGE Transport

Office 365 Exchange

ADFS, ADFS Proxy, DIRsync

4.1.x, 5.x, 5.x HA, 5.x Express editions are supported

Domain Controller Roles

Windows Server 2003

Windows Server 2008

SharePoint Server Roles

SQL 2008 & R2