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Technical Advice Document (TAD)

Konica Minolta Confidential
TAUS0806924EN00

Statistics

Last Used in the Contact Center: Never

Created: 7/23/2002
Times Used in the Contact Center: 0
Modified: 10/23/2008
Views: 201
Priority: Normal
Related to Escalated Issue: No

Products

Products:
magicolor 2430DL Options:
magicolor 2400W None Specified
magicolor 2450

Details

Subject:
Clearing Internal Media Jams on the MC 2400 Series (q1004015)
Description:
Clearing Internal Media Jams on the MC 2400 Series (q1004015)
Solution:

Solution Number: q1004015

Last Updated: 06/04/07

To avoid damage, always remove misfed media gently, without tearing it. Any pieces of media left in the
printer, whether large or small, can obstruct the media path and cause further misfeeds. Do not reload media
that has misfed.

The image is not fixed on the media before the fusing process. If you touch the printed surface,
the toner may stick to your hands, so be careful not to touch the print face when removing the misfed
media. Make sure not to spill any toner inside the printer. CAUTION

Unfused toner can dirty your hands, clothes, or anything else it gets on. If you accidentally
get toner on your clothes, lightly dust them off as best as you can. If some toner remains on your
clothes, use cool, not hot water, to rinse the toner off. If toner gets on your skin, wash it off with cool
water and a mild soap. If you get toner in your eyes, wash it out immediately with cool water and
consult a doctor.

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If, afterclearing the media misfeed, the misfeed message in the control panel window persists, open
and close the printer's covers. Also, you can try disconnecting the communication cable, then reboot both PC
and printer. After both machines reboot, reconnect the communication cable.

If known, select the type of jam from the table below:

or
or

Clearing Procedures
1. Pull the lever, and then open the top cover. If there is paper in the output tray, remove it, and then fold up
the output tray before opening the top cover. Do not touch the transfer belt.

2. Slowly pull out the drum cartridge.

Position the removed drum cartridge shown in the illustration at the right. Be sure to keep the
drum cartridge horizontal and place it where it will not become dirty. Do not leave the drum cartridge
removed for more than 15 minutes, do not place the removed drum cartridge in a location where it

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would be exposed to direct light (such as sunlight).

3. Remove any misfed media.

If you are unable to remove all the jammed media, lift the green fuser lever on the right side
of the printer next to the right envelope tab. This will give you more access to the fuser area. You
may even use tweezers if necessary to try and grab small edges of the jammed media. Be careful
not to gouge or damage anything with the tweezers.

4. Next, inspect the back of the empty tray to ensure it's is level (locked in place), using the palm
of your hand to press it downward into place if necessary.

5. Reinstall the drum cartridge.

6. Carefully close the top cover.

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If there doesn't appear to be any media jammed but the message still persists, click here
for information on verifying fuser sensor.

Also, you can ensure that there are no residual particles left in the paper path by using a
manila envelope to clear the path.

Clearing a Media Misfeed From Tray 2

1. Pull out Tray 2 as far as possible.

2. Lift up Tray 2 to remove it.

3. Remove any misfed paper.

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4. Remove the lid from Tray 2, and then remove all paper from the tray.

5. Fan the paper, and align its edges.

6. Load the media in Tray 2, and attach the lid.

7. Reinsert Tray 2.

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Clearing a Media Misfeed from the Duplex Option

1. Open the duplex cover.

2. Carefully pull out the misfed media. Always remove the misfed media in the feed direction as shown only.

3. Close the duplex cover.

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Attachments:

Applies To

Problem Code 1: None Specified

Problem Code 2: None Specified
Information Type 1: Other
Information Type 2: None Specified
Document Classification: None Specified
OS:
None Specified
Printer Emulation:
None Specified
Application:
None Specified
Network:
None Specified
Feature:
None Specified
Location:
None Specified
Other:
None Specified

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