UNIVERSITY OF

LUCKNOW
DEPARTMENT OF BUSINESS ADMINISTRATION

A Study on the HRM Practices in the Banking Industry

Name of the Student

Pratichi Pandey

Subject Name

HRDSS

Industry Studied

Banking Industry

Mentor

Dr. Anu Kohli

(Assistant Professor, DBA, LU.)

Roll number

Specialization

Human Resources

Batch

2014-2016

Term Paper On :
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Banking Industry

ACKNOWLEDGEMENTS

I take this opportunity to express my sentiments of gratitude to my mentor Dr. Anu Kohli for giving me such an interesting topic and
providing me with the necessary knowledge of the subject and making me understand the importance of it in the fast changing
business world. She has constantly guided me throughout the preparation of this term paper.
A special thanks to all my friends who have assisted me in the preparation of the report.

(PRATICHI PANDEY)

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HR
M
About

Manpower
planning

AXIS

BOB

Axis bank was the

first private bank to
begin operation in
1994 after the
government of
India allowed the
establishment of the
private banks. At
present Axis Bank
is the 3rd largest
private sector bank
in India.

Bank of Baroda is the

highest profit-making
public sector
undertaking bank in
India.

This is handled by
doing the planning
at the beginning of
every year. At the
end of the year, the
Human Resource
department from
each Branch
receives the
requirement for the

Manpower Planning
tool put in place which
determines manpower
required for different
Branches / units on a
scientific basis. The
output from the
manpower planning
tool facilitates various
manpower planning

HDFC
HDFC bank is an Indian
financial service

company. Going by
market capitalization,
HDFC Bank is the largest
bank in India. It is also
ranked 45th among the
top 50 banks of the
world.

ICICI
ICICI Bank is the third largest
entity in the Indian banking
space. ICICI was formed as a
World Bank initiative in 1955.

PNB
Founded in 1894, Punjab
National bank is one of the
oldest banks in India.

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person for whole

year. Then the
planning of
recruitment and
training is done by
training manager
and recruiting
manager which is
approved from
Head of HR
Department.

Recruitment

related decisions
recruitment, new hire
allocation, transfers
and promotions.

Sources of
Recruitment

our banks can

Employee referral E-

recruitand select group

Recruitment Job

RECRUITMENT:ICICI -

Personal data of
candidates and
data bank
maintain by the
HR. department.
Campus
Recruitment.
Companys own
website.
Placement
consultants.
Advertisement
in the news
papers like
Times of India,
Gujarat

of personnel with

portals Campus

referral forum in

required skillsstudent

recruitment

companys web-page -

from graduate schools .

Advertisements

ATLAS Managerial

This has led to

Newspapers ,

roles - trace out the

theimprovement of

Magazines

performances of the

these banks operation.

1. INTERNAL

existing employees and

conduct a review of
selection process.
2. 27. EXTERNAL
RECRUITMENT ICICI
-souring from
Manpower suppliers,
conducting interviews
at university campuses.
ICICI Prudential often

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conducts walk-in

Samachar.
Employee
reference.

interview-a time and

cost saving method. It
had also tied-up with
few online portals
where they can post the
job requirements at a
regular basis. Apart
from these ICICI
prudential also pull out
candidates from various
sources like Media &
communication,
advertisements etc.

Selection

Selection
is
based
on
probation base,
they are taking
experienced
person for 6
months
probation
and
for fresher the
probation period
is 1 year.
While
the
selection of the
senior level post,

Employee selection
Process1.Written Tests
2. group discussion
3. Employment
Interviews
4. Appointment
Letter

Offer Letter
Background Medical
Examination Face to
face interview IRDA
Exam Aptitude
TestSELECTION
PROCESS

Selection process is a
combination of
Combination of:Aptitude
TestCase Study based

The selection is made on the basis

of 3 rounds:
1. Online Test(Aptitude and
English)

GDPsychometric

2. Online essay writing.

assessmentPersonal Interview

3. Technical Round
4. HR Round

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is taken by head
office
at
Mumbai.

Training and
development

They
provide
on the job
training to their
employees in the
branch as they
select
these
employees for
selling various
products of bank
by
direct
marketing.
Whenever they
select
new
candidates
for
any post, they
use to give them
on the job work.
In case of sales
persons
to
distribute their
various products,
in the beginning
the person has to
work under the
observation of
his senior then

our bank can

conducting Induction

1. Probationary officers

provideon-the-job

program regarding the

undergo a one year

training programs for

Vision and Mission of

intensive residential

employees at

financial Institution Basic

classroom training at

thesupervisory level, to

level orientation

ICICI Manipal Academy

maintain the

programmes Talent

and internship. On

bankscompetitiveness.

identification and

successful completion,

grooming programmes.

they get absorbed as

Provide Training on

Manager or Assistant

insurance products

Managers(999 students
in 2012)
2. 36. For B-School
Hires: First 3 weeks:
induction, business
etiquette Allowed to
work for 3-4 months
Intensive 9 to 9
technical training for
one week Yearly one
week training programs
(common for all
employees)
Behaviour Training Programme
To Middle, Senior

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Compensation

the have to go in
market to have
their
own
experience.
The time for
training program
for the candidate
is depends up on
the
relevant
position of his
work area. They
also
provide
training related
to customer care
and
communication.

On successful
completion of the
course the student
would be absorbed
in the role of
Customer Service
Officer (CSO) at
Assistant Manager
in the Bank with a
gross CTC (cost to
company) of Rs.

Professionals Involve To
Evolve Mastering Effective
Communication Training
sessions at IIGJ NIIT with
ICICI Bank enters financial
services training

Compensation to employees
includes payments made in cash
or kind by a company to or on
behalf of all its employees
This data field is a sum total of
the following items:
Salaries, bonus,
contribution to provident fund
and gratuities
Staff welfare and
training expenses
ESOP
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VRS
Arrears paid,
reimbursements and other
expenses on employees

4.01 lakhs per

annum (This is
inclusive of Loan
benefits and
Indicative
Performance linked
Bonus plus
Retrials).

Performance
Appraisal

The bank will be

focusing on an
integrated
performance
management and
capability
development
system as it moves
away from the bellcurve system.
Typically, the bell
curve segregates all
employees into
distinct baskets top, average and
bottom performers
-with the vast
majority being
treated as average
performers.

Performance Appraisal:

1. PERFORMANCE

our banks use

APPRAISALTECHNIQU

theirperformance

ES OF ICICI BANK

appraisals for the

2. 43. COMPONENTS

administrative

Performance Planning

purposesuch as for pay

(includes employee

raise and promotion

goal setting / objective

consideration.Which

setting) Ongoing

help emphasize

Performance

teamwork and

Communication Data

creativity, etc.other than

Gathering, Observation

interpersonal skills or

and Documentation

managerial skills,

Performance

ortechnical skills.

Appraisal Meetings

Goal setting
Self evaluation based on
goals
Evaluation by direct
supervisor based on goals
Performance review
discussion with the manager
Grading
Revised compensation

Performance Diagnosis
and Coaching

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According to the
new system, the
lender said it would
focus more on
learning and
development and
use that too as a
tool to measure
performance. This
focus on learning is
also being used by
the bank as a
retention tool to
battle attrition.

REFERENCES

BOOK REFERRED:
Kazmi, Azhar (2010), Strategic Management and Business Policy, published by Tata McGraw Hill Education Private Limited.
Strickland; Thompson; Gamble; Jain (2010), Crafting and Executing Strategy, published by Tata McGraw Hill Education Private Limited.

WEBSITES VISITED:
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 https://www.scribd.com/doc/130752002/Human-Resource-Management-in-Banking-Sector-in-STATE-BANK-OF-INDIA-by-Prince?
secret_password=28sitsbc5h3pdaekskci#http://www.scribd.com/doc/24990295/Overview-of-The-Indian-Coffee-Industry#scribd

http://www.ficci.com/spdocument/20589/F&B-Report.pdf
http://www.studymode.com/essays/Industry-Analysis-Coffee-Industry-65198314.html
http://www.studymode.com/subjects/pest-analysis-for-coffee-industry-page1.html
http://www.ukessays.com/essays/economics/an-india-pestle-analysis-economics-essay.php
http://drassignmentresearch.com/2013/09/20/market-strategies-swot-pestle-and-value-chain-of-coffee-retails-john-uwakwe-from-dr-assignment-

research-www-assignmentresearch-com-jas-6-011-2005-3728/
http://www.financialexpress.com/article/fhw/cover-story-fhw/smell-the-coffee/50704
http://articles.economictimes.indiatimes.com/2012-10-19/news/34584301_1_technopak-share-cafe-market
http://www.grin.com/en/e-book/111348/coffee-shop-industry-a-strategic-analysis

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