Senior Unified Communications Engineer (Manila,

Philippines)

Louis Berger is an Engineering News-Record top-20 ranked, $1 billion global

professional services corporation that helps clients solve their most complex
infrastructure and development challenges. With nearly 6,000 engineers,
economists, scientists and planners worldwide in more than 50 nations, we are
unique in our ability to adapt to local situations.

SCOPE:

The Senior Unified Communication Engineer will be primarily responsible for the
designing, building and administration of Louis Berger Microsoft Lync
Infrastructure. This includes information architecture planning, maintenance,
documentation, and working with end users as a third level escalation resource.
The candidate will participate in MS Lync service -related activities which include
but are not limited to: Build, upgrade and administration of MS Lync
Servers/Systems and other software applications/appliances that are used to
support MS Lync infrastructure, escalation resolution, system monitoring, and
training of support teams.

TYPICAL DUTIES AND RESPONSIBILITIES:

Duties to include, (but not limited to):

Architect/design Microsoft Lync Services based solutions and server

administration throughout the company.

Maintaining MS Lync service level agreements and operational support

levels
Planning, budgeting and execution of service/server upgrades

Managing and supporting Microsoft Lync Audio and Video Conferencing

solutions

Deployment and management of Enterprise Voice solution with

conjunction with MS Lync

Perform day to day operation of Lync environments which includes

change, release, performance and availability management for the Lync
Server 2010 and 2013 environments

Monitor availability and correct functioning of Lync, as well as, utilization

and planning for server systems capacity upgrades

Follow up in diagnosing and resolving any system problems

Provide operational support and troubleshooting of system

infrastructures
Planning, coordinating and performing maintenance activities, upgrades,
patches and disaster recovery tests with customers in the field

Work with other technical teams including network, MS Exchange and

telephony engineers and vendors, as necessary, to support customer
activities

Engage in advanced technical troubleshooting in the areas of IM,

Presence, Conferencing, Mobility, Persistent Chat, Address Book, Auto
Client, Federation and Certificates

Leads or assists in the creation of documented standard processes and

procedures including developing and maintaining all build guides,
technical diagrams and test plans

QUALIFICATIONS:

Bachelor of Degree in Computer Science or equivalent 5-8 years

experience.

3-5 years' hands on experience with design, deployment, troubleshooting

and support of Microsoft Lync 20XX

Must Speak Fluent English and be able to work with others in a team
environment.

EXPERIENCES:

2 year experience deploying and supporting

Enterprise voice and Audio/Video conferencing.

Office 365 Integration experience with internal cloud is a huge plus

including ADFS, Directory Sync and Lync Online.

Working knowledge of the integration of LYNC Server, Office

Communications Server (OCS), and Exchange Unified Messaging (UM) into
existing PBX/Gateway integration.

Proven track record of troubleshooting complex issues and hands-on

experience with Lync 2010/2013 with IM, Presence, Conferencing, Desktop
Sharing, Mobility and Enterprise Voice features deployed in production.
Also, an understanding of Lync infrastructure, load balancing, pool
failover/failback and reverse proxy.

Integration experience with Lync Enterprise Voice and Exchange Unified

Messaging.

Understanding of Enterprise Voice and PBX integration. Ability to analyze

and interpret data captures and trace logs to resolve customer issues in
production environments specific to VoIP and Unified Communications is a
plus.

Knowledge of Network and VoIP experience with Routing & Switching

Protocols, TCP/IP, QoS, SIP, VLANs, and WAN protocols and technologies is
preferred.

Understanding of various Codecs (G.711, G.723, G.729 etc.) and VoIP

technology in general.

Knowledge of VoIP Soft switches, Media gateways,

controllers Session border controllers.

PowerShell Scripting experience.

Experience with Active Directory, Exchange Server 2010/2013, F5 and SSL

certificates are a plus.

Microsoft

Lync

Media

based

gateway