INTRODUCTION

Irrigation & Flood Control Department is entrusted with the

responsibility of providing irrigation facilities to the farmers of rural
villages of Delhi through Effluent received from Sewage Treatment
Plant as well as through a Network of State tube-wells available in the
rural areas, maintaining the embankments constructed along on
bothsides of river Yamuna in the jurisdiction of Govt. of NCT of
Delhi,maintenance of 61 Nos. storm water drains in the various
Districts ofGovt. of NCT of Delhi e.g, Supplementary drain, Najafgarh
Drain, Trunk Drain No.I & Trunk Drain No. II, Gazipur drain, Pankha
Road Drain,Palam Drain, Nasirpur Drain, Mungeshpur Drain, Nangloi
Drain etc.,including construction of bridges over these
drains.Integrated Development of Rural Villages falling in the NCT of
Delhi which includes construction of village link roads, cremation
grounds,Panchayat Ghars, Chaupals, Barat Ghars, Community
Centres, Protection of Gaon Sabha land etc. and work on behalf of
forest deptt. & Animal Husbandary deptt. are also taken up by this
department. Besides this, Irrigation & Flood Control Deptt. is also
equipped with machinery such as draglines, bulldozers, dredger and
heavy duty electrical and diesel pump sets which are utilized for
removal of drainage congestion during monsoon from low lying areas.
Irrigation & Flood Control Department has also been entrusted
withadditional responsibilities of execution of various development
workson behalf of other departments of Govt. of NCT of Delhi viz.
Repair& Construction of Veterinary hospitals and
dispensaries,development of SC/ST Basties, protection of forest land
in Ridge area& other areas, other allied works of Forest Deptt., Urban
Dev.Deptt. and works related to Trans Yamuna Development Board.
COMMITMENT OF I&FC DEPARTMENT :1. Ensuring and Efficient, Transparent, accountable and CostEffective Organization at all levels.
2. Award of contracts in a transparent manner in the best interest of
the Government and ensuring maintenance of all round integrity as
well as best possible standards and adequate supervision.
3. Efficient and prompt operation, maintenance and upkeep of various
services such as embankments, storms water drains effluent
irrigation channels and tubewells etc.
4. To provide widely dispersed network of Wireless Centers with
suitable complaint recording and monitoring system during

monsoon/flood season where complaints are received and

immediately registered for disposal in a time bound manner.
5. Ensuring attending of routine complaints within 24 hours.
6. Providing round the clock emergency essential maintenance
services for the public of rural villages during monsoon/flood
season.
7. Display names, designation, addresses, telephone numbers of all
officers up to the rank of Executive Engineers, in all control rooms,
and also the name, designation, address and telephone number of
the next superior officer to whom complaint can be made incase of
unresolved grievances and complaints.
8. Make available information booklets containing details of services
rendered by I & F department duringmonsoons/flood season in the
form of Flood Control Order.
EXPECTATION FROM USERS :1. To extend all assistance and co-operation to the maintenance staff
in carrying out their bonafide duties.
2. Not to tamper with the equipment and installation of the
department and ensure that the electrical installation are not
overloaded due to unauthorized connections.
3. To be vigilant about public property e.g. river embankments, stormwater drains and their embankments, tube-wells,irrigation
channels as well as government land along drains and
embankments.
4. Not to throw garbage/malba in the drains of the I& F department,
which besides creating unhygienic conditions in the area, will also
lead to drainage congestion and entail extra financial burdon on the
exchequer in removal of the same.
5. To bring to the notice of senior officers of the department genuine
grievances not attended to at the lower levels.
6. To feel free to write to the department for any constructive
suggestions,for further improving this Charter. These suggestions
may be addressed to :The Chief Engineer(I&F) Zone-I
Irrigation & Flood Control Department,
IVth Floor, ISBT Building,
Kashmere Gate,

Delhi-110006.
Tel. No. 23864919,23865022 Fax No. 23863702
DELHI RIGHT TO INFORMATION ACT 2001 :1. TheGovernment of Delhi has given an important right to the
citizens to get the information under the "Delhi Right to
Information Act, 2001". The Act has come into force w.e.f. 2-102001 and citizens can make an application in Form-A to the
Competent Authorities notified under theAct. A nominal fee of Rs.
50/- will be charged for supply if information as prescribed under
the Rules.
2. The Act guarantees that the information, which can be given to
citizens,will be given within 30 days and in case it is to be denied
then the applicant will get a rejection letter with cogent reasons for
rejecting his application within the prescribed period.
3. It provides for right to appeal in Public Grievances Commission.
4. The Act provides for a unique provision for punitive action against
the officials in the form of a fine @ Rs. 50/- per day for delay and
Rs.1000/- for tendering wrong information.
TIME SCHEDULE FOR VARIOUS ACTIVITIES OF THE
DEPARTMENT
S.No. Work /
Activity /
Scheme

Authority

Time limit Authority &

for
Designation to
disposal
which an
appeal is to be
made in case
the application
is not disposed
off within the
time limit.

Time
limit for
disposal
of the
appeal.

1.

2.

3.

4.

5.

6.

1.

Refund of
Executive
earnest
Engineer
money of
Concerned
unsuccessful
tenders

7 days

Superintending 7 days
Engineer
concerned

(after
decision on
the tenders)
2.

3.

Registration Chief Engineer

of
contractors
a) Intimation
of
Deficiencies

15 days

Secretary (I&F)

7 days

b) Intimation
of
registration
after
removal of
deficiencies.

30 days

7 days

Decision on
tenders
a) For works
costing less
than Rs.10
lakhs.

Concerned
Executive
Engineer

60 days

Superintending 7 days
Engineer

b) For works
estimated to
cost more
than 10 lakh
but less than
70 lakhs.

Concerned E.E

10 days

Chief Engineer

10 days

Secretary (I&F)

10 days

Concerned
50 days
Superintending
Engineer
60 days
Total

c) For works
estimated to
cost more
than 70
lakhs

Concerned E.E

10 days

Concerned S.E

10 days

Chief Engineer 40 days

( Irrigation &
Flood) for
works costing
60 days
upto Rs. 250
lakh, and with
the approval of
Works Advisory
Board for
works costing

more than Rs.

250 lakh.
Total
4.

Payment to
Executive
contractors
Engineer
after
Concerned
completion of
the work
a)If the
tendered
value of the
work is upto
Rs. 5 lac.

3 months Superintending 15 days

after
Engineer
submission concerned
of final bill

b)IF the
tendered
value of the
work exceeds
Rs. 5 lac.

6 months
after
submission
of final bill.