Professional Documents
Culture Documents
12
6 Cover Story
Paul Maillet of
Maritime Door
& Window shares
his experience of
running a successful
business for over
twenty years.
6
4 Reg Noel
A community creative project to help the people of Haiti
13
Sign-a-rama
15
A new music program by the New Brunswick Youth Orchestra
4
Nothing alarming about great service at Moncton security company
Got a problem with your alarm system? Help is just a phone call away. And it’s free at Third Eye Security.
The beeping sound was loud and piercing will mark its fourth anniversary in March. competitors. He says his lower price is a
in the haze of the early morning hours. The The company offers a wide variety of big selling point for customers, but it’s
emergency door alarm would not stop at services, from commercial and residential his unsurpassed service that truly sets his
a nursing home in Dieppe. It was causing alarms and monitoring to camera systems, company apart from his large competitors.
a major disruption for the residents, many intercoms and phone/network or audio “Ninety per cent of all problems on your
of whom are chronically ill or suffer from cabling. alarm system can be taken care of over
other debilitating conditions. “Basically, we can do anything that the phone,” he says. “If you are a customer
The owner of the nursing home, called his involves a cable,” Mr. Leonard says, adding with another company and you have
alarm company twice, but after 10 hours that his company also recently become a problem with your alarm, it will cost
of waiting for a response, he turned to Lounsbury Furniture’s official installer for you at least $65 to get that technician
Dean Leonard, owner of Third Eye Security. plasma televisions and audio systems. I to your house. Where some companies
It was 11 p.m. when Mr. Leonard got the give a better price, and you enjoy better may charge $105 an hour. I do it over the
call and even though the alarm system service. phone for free.”
belonged to a competitor, he didn’t Mr. Leonard having his own home A company called LANVAC handles the
hesitate to drive to the nursing home burglarized twice within a month, took the monitoring for Third Eye, alerting the
arriving within 15 minutes and quickly initiative to start his own alarm company. proper authorities when an alarm goes off.
quieting the alarm. He had an alarm system previously but But when customers have a problem with
The other company eventually called back decided he couldn’t afford the monthly their system, their call isn’t directed to a
four days later. But not before the nursing monitoring fee after he suffered a job loss. call centre.
home switched alarm companies to Third Three weeks after he discontinued the “They get me. I don’t pass the buck,” he
Eye Security. service, thieves broke into his home and says. “I’ll get calls at 3 a.m., and I answer
then returned a month later to steal the those calls.”
Outstanding and prompt customer replacement items.
service has made Third Eye Security one Mr. Leonard, who has 25 years experience
of the fastest-growing security companies “I decided right then and there that I in cabling, is a certified in every service
in Atlantic Canada. Locally-owned and would open the first company that had he provides, so he can do installation and
Photography by Daniel St Louis
operating in Moncton, affordable security for everybody, not just servicing on all his products.
Dieppe, Fredericton, for the privileged,” he
says. He’s also a strong believer in giving
Saint John and back to his community by creating jobs
Miramichi, Third His company offers and donating alarm systems and free
Eye Security monthly monitoring monitoring for one year to worthwhile
fees starting at $9.99 causes.
per month, about
one third less “The Maritimes is about giving great
than his service,” he says. “I give a better price. I give
great service. I give back to my community
and I hire locally.”
5
Photograph by Daniel St Louis
6
Une entrevue avec Paul Maillet
appris de tout ceci et en bout de ligne,
Au cours des dernières 37 années, Maritime Porte & Fenêtre s’est Maritime Porte & Fenêtre en est ressortie
bâti une réputation très solide en offrant aux clients des produits gagnante.
de qualité qui reflètent le savoir-faire de l’entreprise et l’importance
Quels conseils donneriez-vous aux
que la compagnie attribue à la qualité. Cet engagement envers la jeunes entrepreneurs?
qualité a gagné le respect des entrepreneurs ainsi que celui du grand Si j’ai un conseil à donner aux jeunes
public mais c’est l’excellent service à la clientèle qui a réellement aidé entrepreneurs c’est de développer
Maritime Porte & Fenêtre à grandir au fil des ans. leur idée, avoir une vision, se fixer
des objectifs et avoir un plan afin de
Paul Maillet, propriétaire de Maritime Est-ce que tu peux me parler un peu de rencontrer ces objectifs. Entourez-vous
Porte & Fenêtre, une compagnie Maritime Porte & Fenêtre? de gens talentueux qui comprennent
récipiendaire de plusieurs prix, est Nous avons deux salles d’exposition, une votre vision et vos objectifs afin de bâtir
fermement convaincu que fournir le à Moncton et l’autre à Bouctouche. Nos une équipe solide. Si vous voulez réussir
meilleur service possible aux clients est la salles d’exposition sont assez vastes et et rencontrer vos objectifs, il vous faut
clé du succès. la plupart de nos produits y sont étalés. une bonne équipe pour vous aider à y
Comment a débuté Maritime Porte & Maritime Porte & Fenêtre compte sept arriver. Entourez-vous de personnes qui
Fenêtre? vendeurs, le personnel administratif et comprennent et partagent votre vision
C’est en 1973 que Maritime Porte & bien sûr notre équipe de production et et vous verrez que vous atteindrez vos
Fenêtre a vu le jour. C’est mon oncle qui d’installation. En tout, nous avons entre objectifs beaucoup plus facilement.
a ouvert la compagnie au 2e étage d’une 60-70 employé(e)s. Quels sont les plans de Maritime Porte &
maison située à Shédiac et ce n’est que Notre gamme de produits va de fenêtres Fenêtre pour le futur?
plus tard que nous avons déménagé à aux portes de garage, portes intérieures Notre objectif pour les années à venir est
Moncton. En 1987, moi et un partenaire et extérieures, quincaillerie, moulures et de continuer à améliorer nos produits
sommes devenus propriétaires de même des portes patios. Nous avons des afin de toujours satisfaire les besoins de
l’entreprise et en 1994 je suis devenu produits qui sont faits en vinyle et aussi notre clientèle. Nous sommes ici depuis
l’unique propriétaire de Maritime Porte & en aluminium. Nous garantissons tout 37 années et nous allons continuer d’y
Fenêtre. ce que nous fabriquons et ce que nous être. Nous désirons remercier notre
Comment votre entreprise est-elle faisons. clientèle et vous assurer que l’équipe de
différente des autres magasins de portes Quel a été votre plus grand défi? Maritime Porte & Fenêtre sera toujours ici
Chaque jour est un défi lorsque l’on pour vous servir et vous apporter notre
et fenêtres?
gère une entreprise, mais notre plus soutien.
Nous nous distinguons principalement
dans le service offert à notre clientèle. grand défi a sûrement été lorsque Maritime Porte & Fenêtre, c’est l’histoire
Maritime Porte & Fenêtre dispose d’un notre emplacement de la rue Albert a du succès d’une entreprise locale. La
personnel véritablement dévoué; brûlé en juillet 2006. Nous avons dû petite entreprise qui a fait ses débuts au
certains de nos employés sont avec surmonter plusieurs obstacles mais nous 2e étage d’une maison à Shédiac et qui
nous depuis plusieurs années. Cette en sommes ressortis plus grands et plus est devenue l’une des compagnies la
expérience et ce dévouement au travail forts. Nous n’avons jamais abandonné. plus reconnue de la province en ce qui
d’équipe se reflètent dans le service Le jour suivant l’incendie, tous les a trait à la rénovation. Maritime Porte
offert à nos clients. L’important n’est pas employés se sont mis au boulot et la & Fenêtre est synonyme de confort, de
seulement de leur vendre un produit de production a continué à partir de notre qualité et de service et, sous la direction
qualité, mais de leur assurer la tranquillité usine de fenêtre située à côté. C’est là de Paul Maillet, l’entreprise continue
d’esprit. que j’ai vu qu’il y avait de l’espoir. Nous de faire des efforts pour améliorer
étions déterminés à réussir malgré ce et développer tous les aspects de
qui venait de nous arriver. J’ai beaucoup l’entreprise.
Photographs by Rod Stears
8
More than just signs
Got a home decor dilemma? Moncton’s Sign-A-Rama can help
So, you’ve got a daughter who wants to plaster her walls with Disney Princesses. She’s
begging you to paint pictures of Belle and Ariel on her walls and to wallpaper a Princess
patterned border around her entire room. But you’ve just painted her bedroom a pretty
yellow and can’t bear to cover it with permanent wallpaper or stencilled drawings of
Princesses because you know that a year from now, she’ll want her bedroom to look like
Hannah Montana’s.
Forget about heading to a home decor store to solve this decorating dilemma. The solution
comes from an unlikely source: a sign shop. Sign A Rama, a full-service sign shop in Moncton
that offers everything from outdoor signs and car decals to banners and trade show displays,
also specializes in removable interior signs for homes and offices.
At Sign A Rama, customers can design interior and exterior signs that are easily removed
without causing any damage to walls. These signs are for any flat surface - windows, doors,
walls, vehicles.
“They stick wherever your imagination goes,” says Blake Scott, owner of Sign A Rama.
“That means you can put up one group of pictures one month and another the next.”
This product, which comes in vinyl, fabric or canvas, doesn’t leave any residue when
removed.
“It looks permanent but when you remove it, it doesn’t leave anything behind.
It won’t remove the paint. It doesn’t damage the surface behind it. There’s
nothing to clean,” says Scott, who opened Sign A Rama a year and a half
ago. “It’s very easy to handle. If you put it up and want to move it, you
just peel it off and put it back up again. With most vinyl signs, you
can’t do that.”
He says customers are often surprised that such a product exists.
More and more corporations are using this product to put
their company logos in boardrooms or to adorn a waiting
room with a beautiful print that looks painted on the wall
but is actually removable. Daycares and churches use this
product often because it allows them to decorate around
a certain theme for a few months and then easily change
it. The removable signs are reasonably priced and come
with a one to three year guarantee too.
Customers can even design and order their own signs
online, says Scott. Sign A Rama launched its online
design and shopping option in December and is the
only sign shop in eastern Canada that offers that
service.
“You can order your sign online, knowing that you
have a local dealer to work with. It’s just so easy,”
Scott says.
Sign A Rama has another product that most people
wouldn’t expect to find at a sign shop: printed roller
blinds. Customers can print their company logos or
promotions on these blinds, which still allow light
through but provide shade and privacy as well.
Photography by Daniel St Louis
9
Doug Mawer has a simple philosophy about helping those in need.
“You can only do what you can, but do something,” he says.
For years now, Mawer, a 46-year-old Mortgage Specialist with So he’s decided to follow his own advice and “do what he can
Mawer Mortgage Centre has dreamed of travelling to another do” to help others.
country to do international development work. A former builder
who has 22 years experience in residential and commercial While he’s always been an active volunteer in his community
development, administration and financing, Mawer has even and in his church, he’s decided to step up his efforts to help both
toyed with the idea of moving his family to Mexico for six locally as well as the people of Haiti.
months to help a community in need. Mawer will donate 10 per cent of his commission on any
However, a drastic life change like moving to another country mortgage originating from a family at Lakefield Elementary
isn’t in the cards at the moment. School towards the construction of the school’s new
10
playground. Mawer says, “This park, once completed, will benefit Centre almost four years ago, and he loves what he does.
not only students but the entire community too.”
“The best part of my job is helping people. I like saving them
He will also donate 10 per cent of his commission on any money,” he says.
mortgage to the Canadian Red Cross to help the victims of the
recent earthquake in Haiti. That means he’ll donate 10 per cent As a Mortgage Specialist, he helps clients find the best
of his commission to each cause for mortgages from Lakefield mortgage rate and the best mortgage to suit their needs.
families. Mawer is unique in that he does not charge the client a broker
“This is my way of doing a little bit to help,” Mawer says. “If fee when arranging a traditional mortgage.
everyone does a little bit, imagine what we could accomplish.” Mawer also does more than just arrange the mortgage. “We are
Like so many others, Mawer was struck by the pictures and kind of a one-stop shop. We work closely with realtors, lawyers,
television footage of Haiti after the earthquake. While his appraisers, contractors, and accountants to help the process feel
donations to Lakefield are project specific, his donations to Haiti seamless.”
will continue indefinitely. He says the disaster will be big news
‘”I work for my clients, not the lenders. My advice is focused
this month but relief efforts may fade before all the work is
entirely on their needs. I have access to over 70 lenders and can
completed, as was the case with the 2004 tsunami in the Indian
offer clients in-depth knowledge of the mortgage industry and
Ocean and Hurricane Katrina in Louisiana in 2005.
a detailed analysis of their financial situation,” he says. “I make
“It will take years for them to recover, so I haven’t put an end the whole process easy for them and save them money.”
date on my donations to Haiti,” he says.
You can contact Doug Mawer at Mawer Mortgage Centre
Born and raised near Peterborough, Ont., Mawer has lived in by telephone at 877-853-4651 or 506-650-0442
New Brunswick for over 20 years. He started Mawer Mortgage via e-mail at mawer.d@mortgagecentre.com
or visit his website at www.mortgagecentre.com/dougmawer.
We wish to thank his worship the Mayor of Moncton, George Leblanc and the businesses and citizens of the Tri-Communities
for their support of this cause. "The Blue Tie and Ladies Scarf is a Symbol of Hope" for awareness to eradicate this disease.
The Tie and Scarf are available at Zachary Samuels.
"Together we will find a Cure!" For more information contact Prostate Cancer Canada.
Krista Kendall has one goal when a client But she says it’s more than just the decor
walks through the door into her spa. and the extra space that makes her
She wants each and every client to have clients feel welcome at her new location.
a sense of tranquility and a lasting feeling “It’s my incredible staff who set us apart,”
of rejuvenation by the time he or she says Krista. “As soon as people walk into
walks out the door. the spa, they can feel that we are a good
For clients, it’s a journey that starts the team, that we have a really positive
minute they arrive to find a warm and energy. We make them feel at home and
inviting atmosphere coupled with the relaxed.”
positive and welcoming energy of her La Spa features seven talented and
staff. experienced staffers: April Mavor,
“I want people to immediately feel hairstylist/spa therapist; Nanette
comfortable and welcome and relaxed,” Arseneault, hairstylist; Kate Harris,
says Krista, owner of La Spa, one of hairstylist; Karine Arseneau, hairstylist;
Moncton’s best known and well- Carrie Fisher, spa therapist; Candy
established Aveda spas. Bezanson, spa therapist; and, Amanda
Wirtanen, spa advisor and spa therapist.
So when Kendall decided last fall to find
a new location for her business, she knew A hairstylist for the past 13 years, Krista
it had to have just the right atmosphere has worked at La Spa for seven years, the
to help her achieve her goal. last five of which as owner.
And she found just the right spot – a “I love what I do, and I absolutely love all
brand new space at Mount Pleasant the people I meet,” says Krista, adding
Plaza, located at 1579 Mountain Road that she enjoys all the duties of running
(beside Prestige Lighting). her own business just as much as being a
hairstylist.
“We wanted to update. It was time for a
change,” says Krista. La Spa, which features Aveda products,
offers a full menu of spa and salon
Krista moved La Spa to its new location services – from hair care and make-up to
on February 2, and clients love the new body treatments and full spa packages.
space.
“What we do for our clients goes beyond
Her new location is bigger, has better beauty,” says Krista. “It’s about making
parking and a more convenient location, them feel good and giving them a sense
but best of all, Krista was able to design of wellness.”
and customize her new spa so that it
still has the same cosy feel as her former Krista says it’s incredibly rewarding and
location in a charming 100-year-old satisfying to see how happy and relaxed
house on Weldon Street. her clients are as they leave her spa.
“This is a beautiful and modern space, “One woman who comes in every month
but it’s still inviting and welcoming,” or so tells me she feels her absolute best
says Krista, pointing to the warm paint when she finishes her appointment with
colours and the luxurious bamboo floor. me,” says Krista. “That makes my day.”
“It still has that ‘La Spa’ feel.” And it also means Krista has reached her
Photography by Daniel St Louis
Her new location also features five goal once again – another tranquil and
private hair stations and a new group rejuvenated client walking out her door.
treatment room slated to open in mid- Mission accomplished.
March that will allow bridal parties or You can visit La Spa’s new location
couples to have pedicures and manicures at Mount Pleasant Plaza, located at
together. 1579 Mountain Road (beside Prestige
“Group treatment rooms are really Lighting) or contact them by telephone
popular,” Krista says. “We are already at (506) 855-1776 or check out their
getting lots of calls about it.” website at http://www.laspa.nb.ca.
13
Jimmy Magee is sure he would be dead by now if it weren’t for Harvest House, a
Christ-centered charitable organization that aims to assist anyone in need.
“After three months of living on the Jimmy has since returned to Harvest friends due to drug and alcohol abuse
streets I was near death and wanted to House to continue with his recovery and or an inability to function in society for a
die,” says Magee. “I asked Him, ‘Take me deal with resurfacing issues. variety of reasons.
in this next hit. Please Father I want to “I have gotten my family back and Harvest House offers clients a way
die’. He had other plans for me instead.” more than I ever could have asked for. I to attain new hope through an
Addicted to morphine and crack hope that soon I will have a business or environment of acceptance and
cocaine, Magee had tried to get help Ministry of my own,” he says. understanding. Harvest House
elsewhere but he couldn’t seem to stay Harvest House attempts to meet all believes that everyone who is broken
clean. the needs - physical, mental, emotional can recover in a welcoming and
“I ended up at Harvest House where I and spiritual - of the people who come understanding community of support
stayed for the next nine months. There’s for help. The clients usually come to and helpful programs.
no doubt in my mind I would have been Harvest House as a last resort after
dead in a day or two,” he says. destroying relationships with family and Continued on Page 17
14
The future is bright and the service is second to none
A letter arrived on Kendall Underhill’s desk not too long “We have many new products with award-winning quality,”
ago from a woman in her 80’s who has been a customer at Underhill says.
Lounsbury Automotive in Moncton for over 30 years. Lounsbury’s also boasts new models such as the Camaro,
She recently gave up driving but wanted to write a special note Equinox and Malibu and the all new all electric Volt coming
to Lounsbury staff to thank them for their exceptional service in 2011. Lounsbury’s also carries a wide selection of SUVs,
over so many years. including the HHR, Traverse, Tahoe, or Suburban. Commercial
Underhill, general manager at Lounsbury Automotive in vehicles include the Chevrolet Express van, Isuzu and GMC
Moncton, was touched by the note but not too surprised. Medium Duty trucks as well as being Greater Moncton’s only
The vast majority of Lounsbury customers keep coming authorized Corvette dealer.
back because of the high-quality vehicles and the top-notch The 2010 Equinox SUV, which has great fuel economy, price and
customer service. design, is so popular that Lounsbury’s can barely keep up with
“Our customers come first. Our staff will literally bend over demand.
backwards in all departments to help a customer,” “It’s very, very well built, and we are selling it to a lot of families
As one of Canada’s oldest Chevrolet dealerships, Lounsbury as well as the traditional import buyer.”
Automotive, located at 2155 Main Street in Moncton, is New Lounsbury’s has won the General Motors Triple Crown Award for
Brunswick largest retailer of Chevrolet vehicles. The dealership sales and customer service for the last four years. The key to the
also carries a large inventory of Optimum pre-owned cars, dealership’s success is excellent customer service, competitive
trucks and SUVs from all manufacturers. pricing and the straight forward negotiating style by the sales
The thank-you note from that long time customer is a staff.
testament, especially, to our service department and its after- “People like to come to Lounsbury’s because it’s easy to do
sale care of customers. business here,” he says. “You can come in, shop with ease, try out
“Our factory-trained and award-winning technicians are a car. We don’t pressure people into buying cars. We never did.”
excellent. We make sure your new or used vehicle is well- Staff from Lounsbury’s finance department can offer expert
maintained,” says Underhill. “We have a fully-stocked parts advice on vehicle purchases and design a loan or lease program
department, including GM accessories, tires and performance that will put customers in the vehicles they want with the
parts. And our detailing department is ready to keep your payments they can afford.
vehicle looking new.” Staff at Lounsbury’s knows buying a vehicle is a big decision.
Lounsbury’s collision centre is recommended by many “Part of our success is having empathy for the customer and
insurance companies, and its staff of factory trained, licensed putting the customer first,” Underhill says. “We know that
technicians can work on any make or model of vehicle. customers have high expectations, and as a car dealer we enjoy
Underhill, who has nearly 20 years experience in the automotive the challenge of meeting and exceeding those standards each
industry, says the high-quality vehicles produced by Chevrolet and every time.”
means the future has never been brighter.
“This unusual medium is very approachable and people do “I am a full-time professional artist. Three years ago, I decided
not feel intimidated by it,” he says. “Perhaps this is the reason I was no longer going to work for a living. I am going to live
why people of every age enjoy participating with me in such for my work.”
projects. And in a world where so many tasks are done on
It’s the kind of life he never dreamed was possible just six
computer, the kinesthetic nature of this medium is also very
years ago.
engaging. While wearing latex gloves, they can get their
hands dirty.” “If someone would have told me then what I would be doing
today, I would have told them to get a checkup from the
Mr. Noël loves what he does, but it wasn’t until six years ago
neck up,” he says, with a wide grin on his face. “To be sure, I’m
that he discovered his talent and passion for art.
not trying to convert everyone into an artist. All I’m trying to
“It was on February 26, 2004 that I was first made aware of do is help others give themselves permission to follow their
my creative potential,” he says. “Previously to this date, I had passion in whatever field of interest to them.”
never done anything artistic”.
To view some of his creations and for more information on his
His artistic career was jolted into being as a result of the collective art projects, visit his website at www.regnoel.com.
series of, what he calls, “fortunate events.” To take part in the collective art project to raise funds for
Haiti, please drop by Zachary Samuels at 229 Collishaw Street
In mid-December 2003, at 43 years of age, having in Moncton.
struggled most of his life, Mr. Noël was fired from his
16
Continued from Page 14
Services include an overnight
emergency shelter which is open seven
nights a week and is often the first
point of contact for anyone needing
help. Harvest House also provides an
Addiction Recovery Program which is six
to nine months in duration. During the
recovery process, most clients learn they
are able to live a life independent from
drugs and alcohol, and they become
productive members of society. Often Harvest House serves in many different monetary donations, non-monetary
times, after completing the program, areas and its various programs include: gifts such as food and clothes and your
clients stay close to Harvest House to time as a volunteer.
remain among their new family and Ô Addiction recovery
friends, which offers them a true sense Ô Emergency overnight shelters Harvest House provides a variety of
of belonging and community. items to those who are less fortunate
Ô Housing and would gladly accept a variety
Harvest House also offers a variety of of items, including but limited to:
Ô Medical assistance
other community services, including coffee, whitener sugar, hygiene items
summer youth mission, Saturday night Ô Daily discipleship training
(toothbrushes, toothpaste, shampoo,
café, daily Bible classes and a Sunday Ô GED etc), socks, mittens, hats and scarves,
evening church service. work boots, blankets, pillows and
Ô Drop in centers
Moncton is just one of the centers sheets.
that Harvest House Ministries have Ô Youth outreach
Right now Harvest House is expanding
established throughout the Maritimes. Ô Counselling from 16 to 24 addiction recovery rooms.
These centers are located in Moncton, Ô 12-step overcomers program Therefore they are asking for single
Charlottetown, Summerside, Grand beds, dressers, and end tables. You can
Manan, Digby, Windsor, Glace Bay, and You can Help Harvest House in many
different ways. Harvest House accepts drop you’re your donation at 112 High
North Sydney. Through these centers,
street or call the office at 855-0626.
Jim Wiltshire Photography
www.lounsburymoncton.com
1 (877) 654-7373 LOUNSBURY
AUTOMOTIVE
2 1 5 5 West St re e t M ai n
MONCTON NB