Caribbean Secondary Examination Council

Economics School Based Assessment

On Monopoly

Name: Atalya Lawrence

Subject: Economics
School: Presidents College
Centre#: 090070
Candidate#: 0900700687
Subject Teacher: Miss Beckles

TITLE OF THE PROJECT

Topic: Monopoly

Aims of the project

To investigate the satisfaction of consumers towards the landline service
provided by GT&T.
To determine how efficient the landline service provided by GT&T is.

 To investigate the problems consumers faced when using the service

provided by GT&T.

Statement of problems
What is some problems consumers encounter with landline service provided by
GT&T.?

PROCEDURES USED FOR DATA COLLECTION

Primary Source: are original materials that have not been altered or
distorted in any way. For example original documents, manuscripts and
interviews.
Questionnaire

Secondary source: is any source about an event, period or issue in history

that was provided after that event, period or issue that have passed. For
example Internet, textbooks or facts from someone .
The secondary source used Internet.
In order to collect data the researcher had decided to use printed
questionnaires.

The questionnaire as a tool for collecting data has a number of advantages

which includes:
It can be done at the convenience of the person to have it completed.
It requires little time to be completed.
It guaranteed confidentiality since respondents are not required to attach
their names
Number of
questionnaires
,printed

Date of
distribution

Date of collection

25

20/10/2015

20/112015

Number of
questionnaires
received

20

Description of Questionnaire
The procedure used for collecting data for my Economics SBA is a
questionnaire. The researcher will be producing and distributing no less than 25
questionnaires to the members of the community (friendship0. The researcher
is targeting villagers starting ages 20-60 years of age. The questionnaires will
contain no less than 15 questions broken down into different part like 4 biodata
questions, 3 yes and no questions, and 5 optional questions

Cover letter
Dear villager,
I am a fifth form student of Presidents College conducting a survey to
investigate what are some problems consumers encounter with the landline
services provided by GT&T.. This survey is being carried out for the partial
requirement for the Caribbean Examinations Council. You are required to
answer all questions truthfully since you do not have to state your name. Most
of the questions require a tick in the boxes provided in the questionnaires and
the others require short answers.
Thank you for your cooperation.
Yours sincerely,
.........................................
Atalya Lawrence

Questionnaire
1. Sex
Male

Female

2. What is your age range

15 30
31 - 40
41-50
51 and older
3. What is your ethnicity?
African
Amerindian
East Indian
Mixed
4. What is your religion?
Christian
Hindu
Muslim
5. Are you satisfied with the services provided by GT&T?
Yes
No
6. Are you faced with any problems with the services provided by GT&T Inc.? State why. If yes
Yes
No
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
7. How are you as a consumer affected?
__________________________________________________________________
__________________________________________________________________

8. How effective is the service provided by GT&T:

Low
Medium
High
Others
If others please specify
__________________________________________________________________
9. How often these problems occur
Everyday
Everymornin g
Every fortnight
Occasionally
Never
10. Who are mostly affected by GT&T?
Housewives
Children
Husband
Others
If others please specify
__________________________________________________________________

11. What problems do you encounter with the landline service provided by GT&T.?
Cannot make overseas calls
Important calls are missed
Unable to hear the caller
Unable to make calls
Others

If others please specify

__________________________________________________________________
12. Do you think that more can be done to improve the efficiency and effectiveness of landline
service provided by GT&T?
Yes

No

13. Are the services provided by GT&T beneficial to you as a consumer?

Yes

No

14. Are the payment structures of the landline services provided by GT&T convenient?
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
15. As a consumer what would you recommend to GT&T to improve their landline services?
__________________________________________________________________
__________________________________________________________________
16. What can the Government do to assist in GT&T to improve the landline service?
Reduce Taxes

Assist them in gaining loans

Provide Subsides

Others

INTERPRETATION OF DATA
FIGURE 1

Problems People encouter with the landline services provided

5%

Important calls
missed

10%

Unable to make calls

Others

10%
50%

Unable to make
overseas calls
Unable to to hear
overseas calls

25%

50% of the respondents believe that important call are missed, 25% believed that they are unable to
make makes, 10% also believed that they are unable to make overseas calls, 5% believed that they
cannot hear their caller or who they called because of the quality of the landline services provided by
GT&T.

Figure 2
COLUMN GRAPH SHOWING WHO ARE MOSTLY AFFECTED BY THE
SERVICES PROVIDED BY GT&T

60%
50%

P
e
r
c
e
n
t
a
g
e

40%
30%
20%
10%
0%
House wife

Child/Children

Husband

Others

People affected

The figure above shows that 50% of the people who are affected by the services provided by GT&T
are Housewives, 35% are children, 15% are husbands and 5% others.

Figure 3
BAR GRAPH: SHOWING THE EFFECT OF THE LANDLINE SERVICES
PROVIDED BY GT&T.

Effectiveness of the Landline services provided by GT&T

Moderate

High
Series 1

Medium

Low

0%

10%

20%

30%

40%

50%

60%

50% of the respondents believed that the services provided by GT&T is Low, 40% of the respondents
believed that the services provided are moderate, 5% believed that the landline services provided is
medium and 5% believed is high.

Figure 4
Doughnut chart showing

Y-Values
3.5
3
2.5
2
1.5
1
0.5
0
0.5

1.5

2.5

3.5