MU0012-Unit-01-1mark

Question:
Task conflicts are resolved by discussion or _______ on the options.
Counselling
Compromise
Using third parties
Debating
Question:
Nature of the job is a factor that influences employee __________ by providing job satisfaction to its
employees.
Relationship with Supervisor
Organisational Value
Commitment
Justice
Question:
_______ help monitor the performance of employees and link it with their salary increments and bonus
payments.
Project Management Systems
Employee Self-Service Systems
Performance Management Systems
Knowledge Management Systems
Question:
_______ is a process that develops and maintains employee relations.
Human Resource Information System
Employee Relations Management
Industrial Relation
Work Flow Systems
Question:
_______ is an important feature of ERM that increases employee morale.
Communication
Conflict Management
Commitment
Employee Growth
Question:
_______ refers to the manner in which managers handle grievances and disputes.
Conflict Management
Employee Engagement
Employee Self-Service

Career Management
MU0012-Unit-01-2mark
Question:
The objectives of Employee Relations Management are: 1. Acquire funds for the organisation. 2. Control wages
of employees. 3. Improve employee-management and employee-employee communication. 4. Prevent conflicts
amongst employees.
1&3
1&4
3&4
2&4
Question:
State whether the following statements about Human Resource Information Systems are true or false. 1. It
facilitate employees to receive timely and correct wages. 2. It help employers undertake performance appraisals.
1T, 2T
1T, 2F
1F, 2F
1F, 2T
Question:
The skill sets that help managers to deal with conflicts are _____________, conceptual and ___________ skills.
Negotiation, communication
Communication, counselling
Communication, discussion
Counselling, debating
Question:
The two benefits of an Employee Performance Management (EPM) model are ____________ and
_________________.
Facilitates Project Management, employee training
Strengthens corporate culture, goal management
Employee training, goal management
Facilitates Project Management, goal management
MU0012-Unit-01-4mark
Question:
Match the following training programmes with their uses:
Match
Computer
skills
Customer
service

Correct Answer
Helps in the routine administrative tasks
Helps employees to understand and meet the needs of the customers for the organisation to
stay competitive

Match
Human
relations

Correct Answer
Helps employees to avoid misunderstanding and conflicts and build interpersonal relations
Helps employees to follow safety measures if they handle heavy equipment, work in
hazardous conditions or deal with hazardous chemicals

Safety

Question:
Match the core issues of Employee Relations Management with its benefits.
Match

Correct Answer
Help employees to get along with the other employees, their managers and the
Conflict Management
customers
Benefits Administration Helps in interfacing directly with insurance providers and payroll systems
Employee Self-Service Helps in updating tax related information like exemptions and savings details
Commitment
Helps in employee retention
Question:
SAT Inc. wants to implement an automated system that helps its employees to update their personal details. The
system should also allow employees to file their expenses. It should allow them to keep track of their project
related activities with the help of this system. This system should also allow employees to update their bank
information to enable direct salary deposits. Employees should also be able to apply for leave and view leave
balances. Such a system should allow the employees to exchange ideas through e-mails and bulletin boards.
Tools should be provided to perform routine tasks easily. Which of the following ERM tools would be suitable
to accomplish all the above needs of SAT Inc.?
Knowledge Management Systems
Employee Feedback Systems
Work Flow Systems
Employee self-service system
MU0012-Unit-02-1mark
Question:
What is identified by key performance indicators?
Accuracy of employee performance
Organisational traits
The training programs conducted
The team members
Question:
What is defined as the beliefs individuals hold regarding the terms and conditions of the exchange agreement
between themselves and their organisations?
The employment contract
The psychological contract
The business contract
The legal contract
Question:
Which is the strategy that defines the overall mission of an organisation?

Corporate strategy
Business-unit strategy
Functional strategy
People strategy
Question:
Which strategy ensures that the employees are satisfied with their jobs, working environment, rewards and
career prospects?
Corporate strategy
Business-unit strategy
Functional strategy
People strategy
Question:
Which strategy is concerned with the methods that organisations use to compete in particular markets?
Corporate strategy
Business-unit strategy
Functional strategy
People strategy
Question:
Which type of functional strategy deals with pricing, selling and distributing a product?
Finance strategy
Research & Development strategy
Marketing strategy
Production strategy
MU0012-Unit-02-2mark
Question:
State whether the following statements are True or False. 1. The artefacts and symbols of the organisation define
its culture. 2. The products produced by the organisation define its culture.
1T, 2F
1F, 2T
1F, 2F
1T, 2T
Question:
Identify the HR building block that provides information about what is expected of the employees and what the
employees can expect from the organisation?
Staff handbooks
Job descriptions
Performance evaluation systems
Compensation System
Question:

Which of the following are practical employee relations strategies? 1. Regulation of workplace agreements 2.
employee values and attitudes reflected in the daily activities 3. Rites and rituals that define employee
behaviour. 4. Growth performance management
1&3
2&4
1&4
1, 2, & 4
Question:
____________ and _____________ enhance employee involvement.
Concentration of authority at the top managerial level, not consulting employees.
Training and personal development opportunities, investing in communication.
Limited understanding of business operations, non-management of employee performance.
Few channels for communication, limited personal development opportunities.
MU0012-Unit-02-4mark
Question:
An organisation wants to introduce a new product - soap. Some of the strategies that the organisation adopted
for the successful launch of the product include communicating clear target and objective of the organisation to
its employees, improving communication methods among all employees, providing more autonomy and the
freedom to take some decisions for the proper introduction of the new product line. Identify the strategy that the
organisation adopted.
Corporate Level Strategy
Business-unit Level Strategy
People Strategy
Functional Level Strategy
Question:
Match the following sets.
Match
Correct Answer
Employee Satisfaction Survey Give an opportunity for employees to voice their opinions
Determine if the culture of the organisation is in sync with the corporate
Culture Survey
vision
Ethics Survey
Enable the employee to understand the values of the company
Health and Safety Surveys
Provide statistics on time lost from work due to accidents
Question:
Identify the correct sequence of events.
Business strategy --> Employee relations strategy --> HRM strategy --> Employee relation practices
HRM strategy --> Business strategy --> Employee relations strategy --> Employee relation practices
Business strategy --> HRM strategy --> Employee relations strategy --> Employee relation practices
Business strategy --> HRM strategy --> Employee relation practices-->Employee relations strategy
MU0012-Unit-03-1mark

Question:
__________ is defined as the specific collection of values and norms that are shared by people and groups in an
organisation.
Organisational commitment
Organisational culture
Organisational engagement
Organisational involvement
Question:
The __________ variable determines the nature and the direction of the business.
Business process
Goals and measurement
Human capabilities
Strategy
Question:
_____________ technique tries to achieve harmony between the parties involved in the conflict.
Avoidance
Dominance
Smoothing
Confrontation
Question:
______________ is due to the actual or perceived differences in needs, interests, objectives and values of
people working together.
Organisational conflict
Organisational culture
Organisational engagement
Organisational involvement
Question:
_______________ is defined as an emergent and working condition as a positive cognitive, emotional, and
behavioural state directed toward organisational outcomes.
Employee commitment
Employee involvement
Employee engagement
Employee conflict
Question:
_______________ is the psychological attachment of an employee to the organisation.
Organisational commitment
Organisational engagement
Organisational involvement
Organisational culture

MU0012-Unit-03-2mark
Question:
The Goals and Measurement variable defines the ____________ and _____________ goals which assure the
success of an organisation.
financial, non-financial
sales, distribution
strategic, non-strategic
information, knowledge
Question:
Identify whether the statements are true or false. 1. Employees are not aligned with the organisational values in
organisations that have a strong culture. 2. Control has to be exercised through extensive procedures and rules in
organisations that have a weak culture.
1T, 2F
1F, 2T
1F, 2F
1T, 2T
Question:
The two approaches to study organisational commitment are A. Commitment-related attitude approach B.
Commitment-related process approach C. Commitment-related behaviour approach D. Commitment-related
procedure approach
A& B
A& C
A& D
C&D
Question:
The two kinds of intergroup conflict are ___________ and ______________ .
Lateral strain and Parallel strain
Concurrent strain and Parallel strain
Top-down strain and bottom-up strain
Horizontal strain, vertical strain
MU0012-Unit-03-4mark
Question:
Deal and Kennedy classify organisational culture as
Power culture, Role culture, Task culture, Person culture
Blame culture, Multi-directional culture, Brand Congruent culture, Leadership Enriched culture
The Tough-Guy Macho culture, The Work Hard-Play Hard culture, The Bet Your Company Culture, The
Process Culture
Constructive culture, Passive-Defensive culture, Aggressive-Defensive culture

Question:
Match the following sets
Match
Correct Answer
Employer engagement
Promotes understanding of employee expectations and preferences
Clarity of job expectations
Helps employees to be more focussed
Career advancement opportunities Timely promotions
Regular feedback
Directs employees in the right direction
Question:
Sam is an employee in an organisation. He works as a software developer for a project running on tight
timelines. Sams project manager keeps making demands on the team to produce high quality work and does not
tolerate bugs in the software application developed. On the other hand, the team requires developing the
software in shorter time than was originally allotted. From the following choices, identify the situation Sam is
in.
Inefficient project manager
Lack of team work
Personal conflict
Role conflict
MU0012-Unit-04-1mark
Question:
Exploitative authoritative comes under _________ according to system 4 theory.
System 4
System 2
System 1
System 3
Question:
Authority is a special kind of ___________.
Power
Decision making
Communication
Motivation
Question:
The aspects of employee behaviour that influences employee relations is __________.
Motivation
Decision making
Leadership
Communication
Question:
Motivated employees are __________.
Productive

Worst quality customer service

Not likely to stay with the company
Not profitable
Question:
The first step In Rational decision making model is to _______.
Gather Information
Analyse the situation
Identify the problem
Evaluate options
Question:
The traits theory is associated with ____________.
Motivation
Decision making
Leadership
Communication
MU0012-Unit-04-2mark
Question:
Identify Weber's classification of authority.
Traditional, Charismatic, Rational
Facilitative, Consultative, Delegative
Accommodating, Opportunistic, Indifferent
Participative, Inspirational, Autocratic
Question:
Conscientious employees are _____________ and ____________.
Organised, systematic
Not achievement oriented, lethargic
Punctual, disorganised
Undependable, disorganised
Question:
In Laissez-faire style of leadership, the leader : 1. Decide own Policy 2. Gives maximum freedom to
subordinates 3. Motivates employees 4. Does the decision making
1&2
3&4
1&4
2&4
Question:
Why do organisations establish good communication channels? 1. To maintain good working relations 2. To
enhance production 3. To distract employees 4. To complicate problems

1&4
2&3
1&2
2&4
MU0012-Unit-04-2mark
Question:
Identify Weber's classification of authority.
Traditional, Charismatic, Rational
Facilitative, Consultative, Delegative
Accommodating, Opportunistic, Indifferent
Participative, Inspirational, Autocratic
Question:
Conscientious employees are _____________ and ____________.
Organised, systematic
Not achievement oriented, lethargic
Punctual, disorganised
Undependable, disorganised
Question:
In Laissez-faire style of leadership, the leader : 1. Decide own Policy 2. Gives maximum freedom to
subordinates 3. Motivates employees 4. Does the decision making
1&2
3&4
1&4
2&4
Question:
Why do organisations establish good communication channels? 1. To maintain good working relations 2. To
enhance production 3. To distract employees 4. To complicate problems
1&4
2&3
1&2
2&4
MU0012-Unit-05-1mark
Question:
Imbalance between the HR supply and demand can be reconciled using:
Business plan analysis
Manpower planning
Program review

Environmental scanning
Question:
Customised reports are created and saved using:
Skills
Report generators
Recruitment
Salary
Question:
Potential successors for critical positions are identified using:
HR planning
Profile review
Dynamic analysis
Succession planning
Question:
The module which integrates the current financial systems of the organisation is:
Payroll
Benefits administration
Employee self-service
Work time
Question:
The advent of _________ architecture has lowered the maintenance costs of HRIS.
Client-server
Client-system
Customer-server
Customer-system
Question:
There are ______ main functions of a HR department.
Two
Three
Four
Five
MU0012-Unit-05-2mark
Question:
State whether the following statements are true or false about Time and Labour management. 1. HR personnel
cannot collect and assess employee time and work information.2. HRIS does not help in analyses of employee
performance.
1T, 2T
1F, 2T

1T, 2F
1F, 2F
Question:
HRIS helps in _____________ and ______________ management.
Client and server
Software and Hardware
Career and talent
Development and testing
Question:
State whether the following statements are true or false. 1. In employee self-service, employees cannot apply for
leave and other details.2. In attendance and leave tracking, company policies on leave and vacation are
documented.
1T, 2F
1F, 2T
1F, 2F
1T, 2T
Question:
__________________ is a process which helps organisations to identify and eliminate barriers in their
________ policies and procedures in order to have equal representation at all levels.
Succession Planning, recruitment
Work Force Dynamic Analysis, promotion
Employment Equity, employment
Applicant Tracking, interview
MU0012-Unit-05-4mark
Question:
State whether the following statements are true or false about performance management module of HRIS 1.
Performance appraisals help in identifying the strengths and weaknesses of employees and their training needs.
2. Attendance management for multiple shifts is not prossible. 3. There is no provision for department-wise
reports of absenteeism with reasons are generated. 4. Performance appraisal results are used to make
administrative decisions like promotions, salary increments, etc.
1F, 2F, 3T, 4T
1T, 2T, 3F, 4F
1T, 2F, 3F, 4T
1T, 2F, 3T, 4F
Question:
Identify the correct choice. While choosing HRIS: A. Find the degree of flexibility and scalability that the HRIS
offers. B. Find whether the HRIS incorporates the rules of the company. C. Find the reporting capabilities of the
HRIS. D. Should not determine the reporting capabilities of the HRIS.
A, B, C

B, C, D
D, A, B
D,A,C
Question:
The software development project manager wants to keep track of the work done by the team members which
will help him to monitor their performance. For this the project manager uses the work time component of the
HRIS module which helps in: A. To track the work done by the employees B. Evaluates the job performance of
employees in terms of quality, time and cost C. Merges the functions of work management and time
management across a wide range of activities that include project, tasks D. Maintains attendance and leave
details of employees
A,C,D
B,C,D
A,B,C
A,B,D
MU0012-Unit-06-1mark
Question:
Discipline is derived from a Latin word which means:
To support
To teach
To be competitive
To control the workforce in order to attain common goals
Question:
Preventive discipline encourages employees to _________ rules and standards.

Follow
Break
Create
Change
Question:
The _______ rule highlights the principles which guide the process of discipline in organisations.
Ordway Tead
Douglas Mc Gregor
Red-Hot Stove
Edward Sohelge
Question:
The ________ discipline makes employees to voluntarily follow rules.

Positive

Organisational
Corrective
Preventive
Question:
Positive discipline enforces employees to:

Voluntarily follow rules

Emphasise on punishment
Follow rules and standards
Correct the violation of indisciplinary actions
Question:
Refusing to perform a legitimate task that has been assigned to the employee is classified as:
Defective Performance
Insubordination
Poor Attitude
Poor timekeeping
Question:
It is a good practice for organisations to establish a proper disciplinary procedure in order to ensure
___________.

Just decisions
Quality
Discipline
Achievements
MU0012-Unit-06-2mark
Question:
State whether the following statements are True or False.
1. Discipline can be classified as preventive and corrective on the basis of the manner it regulates employee
behaviour.
2. Organisational discipline can be classified as positive or negative on the basis of the methods of
implementation of disciplinary measures.

1F, 2F
1T, 2F
1T, 2T
1F, 2T
Question:
According to Red-Hot Stove rule, employees have to be warned beforehand of the consequences of
unacceptable behaviour.

This is one of the characteristics of:

Forewarning
Consistency
Immediacy
Impartiality
Question:
The objectives of organisational discipline are:
To correct wrong behaviours and maintain standards.
To co-operate with each other and attain common goals.
To correct, educate, and reform the workforce.
To guide the workforce and achieve goals.
Question:
One of the major and minor acts of indiscipline include:

Insubordination and absenteeism

Disclosing confidential information and theft
Late coming and negligence at work
Absenteeism and inefficiency
MU0012-Unit-06-4mark
Question:
Match the following (related to progressive discipline procedure.)
Match
Step 1
Step 2
Step 3
Step 4

Correct Answer
An oral warning is given to the subordinate by the supervisor.
A written warning is issued to the employee for a repeat violation and it becomes a part of the
personal record of the employee.
Employees who do not correct themselves with oral or written warnings are suspended from work.
Indiscipline over an extended period of time or major offences result in demotion.

Question:
Identify one of the initiatives to introduce positive discipline.
Managers were educated about the differences between absence without leave and leave without pay'.

Provide additional training as and when needed to update managers on the changes in the rules,
regulations, and the disciplinary process.

Ensure managers regularly meet the employees and discuss issues regarding rules of conduct.
Train managers in disciplinary counselling and documentation.
Question:
All disciplinary actions have to be fair and impartial. The nature and the impact of the misconduct have to be
analysed before any disciplinary action is taken.
Identify one of the initial factors considered while analysing a disciplinary problem.
Consider the seriousness of the problem
Analyse if there have been any past violations and the duration of the problem.
Examine the frequency of the problem
All employees who perform the same undisciplined act must be given the same form of punishment.
MU0012-Unit-07-1mark
Question:
__________ is defined as a complaint or resentment against any unjust or unfair act against employees in an
organisation.
Disappointment
Displeasure
Grievance
Conflict
Question:
In a unionised organisation, the aggrieved employee can appeal to the supervisor and also address the
________.
Manager
Union steward
Chairman
Deputy manager
Question:

Initially grievance is expressed as __________.

Conflict
Disappointment
Displeasure
Complaint
Question:
_________ describes the method in which the written statements of terms and conditions are made and dealt
with.
Conflict resolution
Formal grievance
Grievance procedure
Informal grievance
Question:
When an issue involves policy implications and wider interests ____________ is used to resolve the issue.
Collective bargaining
Open door policy
Step ladder policy
Grievance procedure
Question:
Representatives of the employee and the employer form the ___________.
Financial team
Human resource
Trade unions
Grievance committee
MU0012-Unit-07-2mark

Question:
The methods for conflict resolution are
Mediation, Arbitration
Compromise, Collective bargaining
Open door policy, Step ladder policy
Formal and Informal grievance procedure
Question:
Identify the appropriate sentence with respect to grievance procedures.
Open door policy follows six steps in order to resolve employee grievances.
Step ladder policy adopts six steps to redress grievance
Model grievance procedure has six steps to redress grievance
Formal grievance procedure follows six steps to resolve employee grievances.
Question:
State whether the following statements are true or false.
1. The mediator cannot impose a resolution on the conflicting parties.
2. Compromise is a method in which conflicting parties are bound to engage in basic negotiation.
1T, 2T
1T, 2F
1F, 2F
1F, 2T
Question:
Identify the precautions in grievance handling.
Completely explain the situation to the employee to avoid any misunderstanding and encourage better
acceptance of the circumstances complained.
The grievance procedure must be made known to all
Reckless charges by the employees trade unions leaders against the supervisors or management
Improper methods adopted by the trade unions in dealing with management

MU0012-Unit-07-4mark
Question:
Identify the incorrect statement with respect to grievance policy in Indian industry.
The aggrieved employee approaches the foreman and presents the grievance orally.
If the employee is not satisfied with the redressal even after approaching the foreman, the employee
approaches the supervisor. The supervisor provides an answer in two days.
If the employee is not satisfied after approaching the supervisor, the employee approaches the Grievance
Committee. It responds within a week.
If the employee is not satisfied with the responses of the Grievance Committee, the employee approaches
the manager. The manager responds in three days.
Question:
Lewin was an employee in Cabriane Corporation where he was racially discriminated. He met the section head
to talk about the issue through direct consultation. The issue was resolved by the section head. What kind of
grievance procedure was followed in this scenario?
Stage 1 of Formal grievance redressal procedure
Stage 2 of Formal grievance redressal procedure
Stage 3 of Formal grievance redressal procedure
Informal Grievance Redressal Procedure
Question:
Match the following.
Match
Step Ladder Policy
Informal Grievance Redressal
Open Door Policy
Formal Grievance Redressal

MU0012-Unit-08-1mark

Correct Answer
Distressed employee follows a step by step method to get grievance
redressed
Aggrieved employee directly approaches shift-in-charge or section
head
Distressed employee meets top executives to get grievance redressed
Six formal stages

Question:
In collective bargaining ________ involves negotiations for changing attitudes and ensuring harmony in the
work place.
National Level Bargaining
Conjunctive Bargaining
Attitudinal Restructuring
Intra-Organisational Bargaining
Question:
Trade unions help in making decisions by following the process of _____________ and negotiations, with the
management.
Distributive bargaining
Co-operative bargaining
Conjunctive bargaining
National level
Question:
Which of the following is an outlook used to resolve disputes?
Legislations
Industry level bargaining
Enterprise level bargaining
Mutual accommodation
Question:
___________ is a group process wherein the employees are represented by one group and the employers by
another.
Collective bargaining
Distributive Bargaining
Integrative Bargaining
Sector or Industry Level Bargaining

Question:
Workers display more interest in achieving the organisational goals as a result of _________.
Enhancement of Morale
Increase in profit
Unitary Perspective
Pluralistic Perspective
Question:
Collective bargaining operates at ______levels
Three
Five
Seven
Two
MU0012-Unit-08-2mark
Question:
Which of the following are the major components of industrial relations system?
1. Actors in the labour relationship
2. Legislations governing industrial relations
3. Dispute Management
4. National Level Bargaining

1 and 2
2 and 3
3 and 4
2 and 4
Question:
State whether the following statements are true or false.
1. Employers generally form a union in order to obtain their rights from the management.
2. The government establishes the legal framework for management-trade union interaction.

1F, 2T
1T, 2F
1F, 2F
1T, 2T
Question:
Which are the subject-matters that are dealt by the Tribunal and the National Tribunal?
1. Profit-sharing
2. Provident fund
3. Conciliation
4. Mediation
.
1 and 2
2 and 3
3 and 4
2 and 4
Question:
State whether the following statements are true or false.
1. Good Industrial Relations is important not only for the employers and employees but also for the entire
society.
2. Good Industrial Relations does not improve the morale of the employees.
1T, 2F
1F, 2T
1T, 2T
1F, 2F
MU0012-Unit-08-4mark
Question:
Match the following sets

Match
Capitalists

Correct Answer
Keep wages to the minimum

Rewards systems

Enhance employee loyalty

Staffing policies

Motivate employees

Managers

Transfer troublemakers to resolve conflicts

Question:
Which of the following is an example of distributive bargaining?
Management and union have a conflict about short employee work breaks. After series of discussions, the
management increases the time given for breaks.
Employees bargain for improved performance evaluations.
Skilled workers may feel that they are being neglected and the trade union negotiates to resolve this
issue.
Joint decision making ensured minimum industrial conflict and helped manage resistance to change when
the need for change was jointly decided by all partners of production.
Question:
Match the following sets.

Match
Progressive Outlook
Mutual accommodation
Agreements

Correct Answer
Managers recognise workers unions
Avoid uncompromising attitudes
Management implements all agreements

Sound Personnel Policies

Formulated after consultations with workers

MU0012-Unit-09-1mark
Question:
The issues that are commonly negotiated by Trade Unions include:
Pay
Holidays

Working hours
Changes to working practices
Question:
One of the major factor in maintaining effective communication between the workers and the management
would be:
Unions
Negotiations
Employee relations
Collective bargaining
Question:
Trade Unions ensure:
Sufficient wages
Good industrial relations
Improvement in work conditions
Effective communication between workers and employers
Question:
Trade Unions are differentiated based on the:
type of people they represent
activities
basic skills
professional qualifications
Question:
Select the odd one from the following:
Education and training

Legal assistance
Financial discounts
Promotion and growth
Question:
_______ is a type of trade union that represents workers from all industries.
General Union
White-Collar Union
Industrial Union
Craft of Skills Union
MU0012-Unit-09-2mark
Question:
State whether the statements are true or false.
1. Trade Union is also called as Labour Union.
2. Trade Union provides better working environment for the employees.
.
1T, 2F
1T, 2T
1F, 2F
2T, 1F
Question:
Trade Union is an organisation that consists of:
Workers and union leaders
Workers and employees
Workers and Union members
Employees and Union members
Question:
Identify one of the reasons for joining Trade Unions.

Member benefits
Greater bargaining power
Representation
Collective bargaining
MU0012-Unit-09-4mark
Question:
State whether the statements are true or false:
1. Key goal of Trade Unions is to protect the rights of the labour force.
2. When trade unions do not attain their goals through passive methods, they take drastic steps.
3. Primary Objective is to protect and promote the interest of its members.
4. A fraternal function of trade unions is to provide opportunities for employee promotion and growth.

1T, 2T, 3T, 4T

1T, 2T, 3F, 4F
1F, 2F, 3T, 4T
1T, 2F, 3F, 4T
Question:
State whether the following statements are true or false:
1. Trade Unions involve in the betterment of workforce.
2. Trade Union enhances operational circumstances.
3. Trade Unions regulate the relation between workmen and employers.
4. Negotiation is a passive technique adopted by trade unions.

1T, 2T, 3T, 4T

1T, 2T, 3F, 4F
1F, 2F, 3T, 4T
1T, 2F, 3F, 4T
Question:
A new factory was set up and many workers started working in the factory. Many of the employees joined the
union. A few workers did not join the union. The non-members were not included in training provided by

unions. they started feeling left out from the rest of the employees. They finally joined unions. Identify the
reason for these employees to join the union.
To become union leaders
To get a sense of participation and belonging
To cause problems for factory management
To contribute to the union
MU0012-Unit-10-1mark
Question:
_______ is an element of negotiation that refers to how the parties negotiate.
Substance
Process
Behaviour
Strategy
Question:
Which among the following is the fifth phase in collective bargaining and negotiation?
Signalling
Closing
Packaging
Bargaining
Question:
If disputing parties are not able to reach any agreement, the dispute is referred to a third party called the
_______ .
Mediator
Arbitrator
Accommodators

Collaborators
Question:
Traditional negotiation approach is referred to as ____________.
Interest-based bargaining
Brain Storming
Win-lose policy
Process
Question:
Which among the following phase in collective bargaining facilitates the formation of a negotiation team?
Bargain
Discuss
Propose
Prepare
Question:
Identify the element involved in negotiation that works in structuring negotiations.
Tactics
Interdependence
Exploring
Collaborating
MU0012-Unit-10-2mark
Question:
The two benefits of collective bargaining are:
1. It ensures individual stress and employee insecurities are discussed.
2. It develops a sense of responsibility among the trade union.
3. It ensures increased employee productivity.
4. It facilitates healthy employee relationship.

1&2
1&3
2&3
3&4
Question:
What is the meaning of collective bargaining?
The process of settling dispute with the help of a mediator.
A process that involves resolving disputes between two disputing parties.
A method of negotiation between representatives of employees and employers to reach an agreement on
the rights and duties of workers.
A term that is widely used to arrive at a collective agreement that usually handles issues such as wages,
working hours, training, health, safety of the employees and the authority to participate in the affairs of
the organisation.
Question:
State whether the statements are true or false.
1. Traditional approach is positive as it imparts a cordial approach to negotiations.
2. When the negotiator is able to obtain all the objectives that the party decides, a negotiation is said to be
successful in the advocacy approach.
1T, 2F
1F, 2T
1F, 2F
1T, 2T
Question:
Which of the following are the issues related to working conditions in collective bargaining?
1. Union Membership
2. Overtime work hours
3. Due collections
4. Promotion
2&3
3&4

1&4
1&3
MU0012-Unit-10-4mark
Question:
Match the following negotiation processes with its functions.

Match
Open

Correct Answer
Put your case. Hear theirs.

Explore
Signal

Seek understanding and possibility.

Indicate your readiness to work together.

Package

Assemble potential trades.

Question:
The employees of Cockatoo Corporation wanted a revision of salary and overtime payments. A collective
bargaining process was set up to discuss this issue. During the negotiation process, the employer's party
enquired about the needs of the employees and the reason behind them. The employees also heard the
employer's demands. the outcome of the entire process was mutually beneficial as demands from both sides
were satisfactorily met. What was the approach taken in this negotiation process?
Traditional approach
Creative Approach
Partnership Approach
Advocates Approach
Question:
Identify the correct sequence in the phases of collective bargaining.
Proposing, Preparing, Arguing, Signalling, Packaging, Bargaining, Closing, Agreeing.
Proposing, Preparing, Arguing, Signalling, Packaging, Bargaining, Agreeing, Closing.
Preparing, Arguing, Signalling, Proposing, Packaging, Bargaining, Closing, Agreeing.
Preparing, Arguing, Signalling, Proposing, Packaging, Bargaining, Agreeing, Closing.
MU0012-Unit-11-1mark

Question:
The first laws regulating the conditions of miners and factory workers were introduced by the _________.
Indians
British
Mughals
Americans
Question:
The Factory Act was framed in the year ______.
1881
1923
1929
1935
Question:
The industrial employment act of 1946 is also as called __________.
Labour courts
Standing labour
Standing orders
Industrial tribunals
Question:
The __________ is used to regulate labour employed in factories.
Trade unions act
Bonus act
Minimum wages act

Factories act
Question:
_____________ act ensures prompt and regular payment of wages.
Workmen's compensation act
Payment of Wages act
Minimum wages act
Employee's state insurance act
Question:
__________ is linked to the consumer price index number.
Spouse allowance
Ordinary allowance
Special allowance
Children's allowance
MU0012-Unit-11-2mark
Question:
The main provisions of factories act are facilities, _____________, and __________.
Canteens, Safety
Safety, working hours
Working hours, Canteens
Canteens, safety
Question:
The Indian trade union act was amended in 1928, _____ and ______.
1926, 1960
1935, 2001
1926, 2001

1960, 2001
Question:
According to Workmen's Compensation act:
A. Covers workers of factories, mines, plantations, construction companies, transport undertakings, railways,
shipping companies and circuses.
B. Act is applicable to all establishments which have 20 or more employees.
C. Act covers even relatives of workers.
D. Employers do not have to compensate workers for temporary disabilities.
B&C
A& B
C&D
A& D
Question:
The labour court can appoint any of the below positions to enquire and give a verdict and are as follows:
A. A former judge of the high court
B. A judge in any court of the country for five years
C. A judge for one year in the district court
D. A member of any tribunal for at least two years
B&C
A& B
C&D
A& D
MU0012-Unit-11-4mark
Question:
GHT manufacturing company has started a new division in an isolated place where there is no proper
ventilation, cleanliness. No first aid is provided to the employees in case of emergency. The employees put forth
their difficulties but were the request were ignored. The union called for strike to get better work conditions.
Identify the law which supports this.
Industrial disputes act
Indian Trade Union act
Workmen's compensation act

Payment of wages act

Question:
State whether the following sentences are True or False.
1. The duty of the conciliation officer is to settle disputes amicably and fairly.
2. The Court of Enquiry investigates all matters referred to it and submits its findings to the government
within six months.
3. Works Committee is the established if the number of employees are more than 100 workers.
4. Labour Court adjudicates industrial disputes.
1F, 2T, 3T, 4T
1T, 2F, 3T, 4T
1T, 2T, 3T, 4T
1T, 2T, 3T, 4F
Question:
Match the following:
Match

Correct Answer

Workmen's compensation act

1923

Payment of wages act

1936

Minimum wages act

1948

Payment of Bonus act

1965

MU0012-Unit-12-1mark
Question:
In which year was Joint Management Council (JMC) introduced?
1958
1977
1947
1976
Question:

_________ implies decentralising authority in an organisation.

Employee Involvement
Empowerment
Employee participation
Autonomy
Question:
_____________ involves emphasising co-operation among employees.
Employee participation
Team Briefings
Employee empowerment
Employee Involvement
Question:
____________ is the process where workers take part in the decision making processes.
Employee participation
Autonomy
Autonomy
Employee involvement
Question:
________ identified positive relationships between team empowerment and team efficiency.
Conger and Kanungo
Kirkman and Rosen
Blyton and Turnbull
Farnham
Question:
__________ stated that employees have the right to question and influence organisation decision making.
Conger and Kanungo

Farnham
Blyton and Turnbull
Kirkman and Rosen
MU0012-Unit-12-2mark
Question:
Which of the following is appropriate with respect to Employee Commitment?
Employee clearly understands their tasks
Employees become more dedicated and work toward achieving the objectives of the organisation.
Effective communication within the organisation
Suggestion and implementation of novel ideas
Question:
________________ scheme was introduced in ________ and is applicable to commercial and service
organisations with 100 or more employees.
Scheme for Workers Participation in Management, 1977
Amendment of the Indian Constitution, 1976
Workers Share in Equity, 1985-1986
Works Committee, 1947
Question:
Which of the following are the correct set of Joint Consultation Committee (JCC) principles?
A. A clear separation between consultation and negotiation issues
B. Redistribution of power and authority
C. Legitimate employee representation
D. Self-motivation
A&B
B&D
A&C
A&D

Question:
Which of the following is inappropriate with respect to behavioural effects of employee empowerment?
It enables employees to have more control over their job
It makes employees independent and employees show more initiative
It enhances job satisfaction at an individual level
Workers perform tasks that assign significant responsibilities to the team.

MU0012-Unit-12-4mark
Question:
Identify the correct set of statements with respect to the ways to empower sales people and engineers in order to
achieve customer satisfaction.
A. Planning and selecting training methods that ensure technical and linguistic efficiency.
B. Enabling open interaction and forming widespread networks.
C. Promotion of opportunities for workers to take part in decision making techniques.
D. Managers do not trust the employees to make the correct decisions.

A&B
A, C & D
A, B & C
A, B, C & D
Question:
Match the following
Match
Newsletters
Employee reviews
Team meetings
Suggestions schemes

Correct Answer
Communicates the latest company events to the employees and clients
Review employee performance
Forum for problem solving and decision making
Informal ways of obtaining employee ideas

Question:
Adoption of the Employee Stock Ownership Plan (ESOP) makes employees stakeholders in the company and
therefore increases employee participation and feelings of ownership. Which of the following examples
illustrate the above plan?

The Ritz Hotel has permitted its front desk employees to spend up to a maximum of $2000 on the spot to
resolve a customer complaint.
United Airlines of the U.S.A. gave 55% of its equity stake to its employees in exchange of pay cuts and
was able to secure employee participation.
Consultation Exercises and Meetings
Delegation of Responsibilities Within the Organisation
MU0012-Unit-13-1mark
Question:
In informal or spontaneous recognition, the privilege of ________ is provided.
Yearbook
Long lunch breaks
Plaques
Annual report
Question:
Employee benefits, and non-financial compensation together forms the entire _________
Organisation
Financial system
Employee Recognition
Employee Reward system
Question:
A reward system which recognises ______ performance can provide extra incentive for employees.
Manager's
Individual
Team
Supervisor's

Question:
The complimentary reward that rises above the rest of the rewards is _________.
Fun events
Flexible working hours
Celebrating employee special days
Serving refreshments
Question:
________ helps the employees to link their personal goals and professional goals.
Health
Bottom line
Motivation
Engagement
Question:
The reward program often used in sales organisations is ________.
Variable pay
Profit sharing
Stock options
Bonuses
MU0012-Unit-13-2mark
Question:
Which are the two reward types that can be viewed as an entitlement program?
Group based reward system, Bonus
Profit sharing, Bonuses
Stock options, Variable pay

Variable pay, Profit sharing

Question:
________ and ________ noted in National Productivity Review that efficient recognition methods must be
sincere, fair, consistent, timely, flexible, appropriate, and specific.
Jack Stack, Gram
Staffing firm Accountemps, Glasscock
Glasscock, Gram
Jack Stack, staffing firm Accountemps
Question:
How are the benefits provided in profit sharing?
Cash, contributions to employer's 401(k) plans
Luncheon, bonus
Gift certificates, plaques
Increased salary, time off from work.
Question:
State whether the following statements are true or false.
1. Recognition brings out a psychological benefit in employees.
2. Reward indicates an emotional benefit for employees.
1T, 2T
1F, 2F
1T, 2F
1F, 2T
MU0012-Unit-13-4mark
Question:
What is meant by exercising stock options?
After an employee becomes fully vested in the system, the employee can purchase an allotted number of
shares at the strike price, or the fixed price originally agreed to from the company.

Rewarding employees for sticking around and for serving a long-term in an organisation.
Employee rights to buy a specified number of company shares for a specific period of time like ten
years.
Cancellation of the rights of an employee to buy company shares as a consequence of the employee not
being fully vested in the company.
Question:
In ABC company, employee rewards and recognition programs are done on a frequent basis. The manager
decides who receives the award. The reward program is an yearly event and the employees are usually given
online rewards like a corporate web store where the employees can select and purchase items. Which of the
following categories does this reward program fall into?
Informal recognition program
Structured recognition program
Symbolic recognition program
Spontaneous recognition program
Question:
Match the following
Match
Wall of fame

Correct Answer
Reward program

Annual report

Structured recognition program

Tax deduction for compensation expense

Short-term motivators

Stock options
Bonuses

MU0012-Unit-14-1mark
Question:
In __________ approach, the subsidiary is governed by a home-country staff and considered as a self-governing
business unit.
Polycentric
Regiocentric
Ethnocentric

Geocentric
Question:
HR managers play the role of a _______ to contribute and help in carrying out business plans and aims of the
organisation.
Employee Advocate
Strategic partner
Change Mentor
Repatriation
Question:
___________ provides ways for organisations to reduce the cost, time and resources to manage and administer
risk benefits.
International Expatriate Medical Insurance
Expatriate Insurance Service
Multinational Risk Pooling
Federal Occupational Health
Question:
McDonalds is an example of which type of approach to manage its overseas branches?
Ethnocentric
Polycentric
Regiocentric
Geocentric
Question:
Trade unions in Poland have signed special deals like ____________ to attract investments from countries like
the USA and Japan.
Data Privacy Directive
North American Free Trade Agreement

Foreign Direct Investment

No-strike agreements
Question:
_________ have to be adapted to meet the labour market needs of the host country.
Organisational communication systems
Human Resource Information Systems
Compensation systems
Profit sharing system
MU0012-Unit-14-2mark
Question:
Why do organisations decide to go international?
1. It faces competition from companies outside its national borders.
2. It favours cross-national integration of production within MNCs
3. It finds cheaper resources and expanded markets in other countries.
4. It is a profit sharing system.
3&4
1&3
1&2
2&3
Question:
The two choices of laws in which an international employee is bound to work in overseas branches are:
1. International Privacy law
2. Home-country law
3. Host-country law
4. Data Privacy Directive
2&4
1&3
1&2
2&3
Question:

Which of the following are issues faced by international HR managers?

Employers have to consider the International Privacy laws while transferring the details of employees
across national borders.
Employees often hesitate when assigned to work overseas.
Top management teams are diverse.
Difference in culture, levels of economic development, and legal systems require organisations to change
hiring, training, and compensation policies.
Question:
Which of the following is the point to consider while selecting functional employees in an international
organisation?
The employee should work in a foreign location.
College graduates are usually not hired for foreign positions that need to be filled immediately.
The work environment is one in which employees are inspired and happy.
An aggrieved employee can always approach higher officials to solve problems.
MU0012-Unit-14-4mark
Question:
ABC Ltd. Is an organisation based in India and has its marketing presence overseas in the Middle East.
Decisions about the financial aspects and marketing strategies are made in ABC's headquarters. However,
staffing and operations decisions are made in the Middle East branch itself. Identify the approach adopted by
ABC in managing its overseas branch.
Regiocentric
Polycentric
Ethnocentric
Geocentric
Question:
Match the following
Match
Data Privacy Directive

Correct Answer
Solution to the problem that arise due to International Privacy laws
while transferring the details of employees across national borders.

Match

Correct Answer

Federal Occupational Health

Ethnocentric approach
.

Provides counselling and stress management programmes for the

benefit of the international employees.
An approach to manage overseas branches

Dimension of Internationalisation

Favours cross-national integration of production within MNCs.

Question:
State whether the following statements are true or false.
1. Employees working overseas are always forced to follow the laws of the home country irrespective of the
country in which they work.
2. Data Privacy Directive is a solution to the problems arising while transferring employee personal
information across borders.
3. Federal Occupational Health provides counselling and stress management programmes for the benefit of
international employees.
4. Organisational guidance provided to international employees do not help them adapt to the new
organisational as well as country culture.
1F, 2F, 3F, 4F
1T, 2T, 3T, 4T
1F, 2T, 3T, 4F
1T, 2T, 3F, 4T
MU0012-Unit-15-1mark
Question:
_____________ believe that their personal goals do not align with organisational or business goals.
Extreme careerists
Employees
Contract workforce
Organisations
Question:
____________ are considered as indirect employees working for a definite duration in an organisation.

Contract workers
Careerists
Permanent employees
Management

Question:
Conflict Management is a skill that helps in resolving __________ issues more efficiently.
Employee wellness
Stress
Employee relations
Contract worker
Question:
The concept of ________________ is based on citizenship behaviour.
Employee grievance
Organisational justice
Organisational misconduct
Organisational policy
Question:
____________ focuses on the human resource management to remove certain health related problems.
Employee relations
Employee stress
Organisational justice
Employee wellness

Question:
____________illustrates that a company develops a realistic picture of employee's health issues.

Employee Assistance Program

Employee fitness
Organisational liability standard
Employee Wellness Plan Protocol
MU0012-Unit-15-2mark
Question:
Which of the following is inappropriate with respect to basic Organisational Liability Standards?
Strict vicarious liability is imposed when employees commit crimes despite warnings.
Negligence is imposed when employees commit crimes despite organisations providing care.
Composite liability regime is a combination of both strict vicarious liability and negligence.
Strict vicarious liability leads to appropriately priced organisation's products.
Question:
With good organisational justice, you can have __________ from an employee in the workplace.
Less crimes
More crimes
Higher productivity
More positive outcomes
Question:
Which of the following is correct with respect to Stress in organisation?
A. Stress is described as the impact caused by the pressure of work.
B. The effect of pressure does not depend on the kind of position held by the employee.
C. Stress hampers an individual's effort to meet deadlines.
D. Stress causes illness and other health related conditions that severely impact employee performance.
B&D

A&B
A&D
B&C
Question:
State whether the following statements are true or false.
1. Careerism is the desire to achieve professional advancement by any possible means, usually at the expense
of their own integrity.
2. Careerism involves not compromising any moral rules in the pursuit of career advancement.
1T, 2F
1F, 2T
1T, 2T
1F, 2F
MU0012-Unit-15-4mark
Question:
Match the following
Match
Polycentric approach
Globalised shared service structure

Correct Answer
Due to regulation in foreign labour market and employment
relationship
Variety of linguistic and cultural relationship

MNCs employee relations practices

High-performance value-adding or least cost model
Diversity in the workforce

Increase the capability of the organisation

Question:
GMS Inc. is a global investment banking firm that was greatly affected financially by the recession of 2008.
Due to the recession, top level executives claimed hefty bonuses and carried on with their extravagant corporate
lifestyle. At the same time, thousands of employees lost their jobs and the rest of them had their salaries cut
down drastically. They were imposed with loads of work and long working hours to secure their jobs. The
general morale of GMS employees was low. What should have the management of GMS have done during the
crisis?
File for bankruptcy and shut down the firm.
Cut down additional expenses for employees and management equally.
Hire new workers for lower wages to compensate the firing of existing employees.

Fire the top management for not predicting the recession.