Professional Documents
Culture Documents
O P E R A T I O N S & P R O C E S S M A N A G E M E N T L E A D ER
Highly effective Analytical Thinker and Problem Solver of complex processes to analyze and
develop improvements to facilitate more productive and efficient processes, training of the processes
and quality assessments to ensure compliance.
Proven Team Builder and Leader of top performing and highly productive cross-functional and interdepartmental teams who consistently achieves and delivers target goals on budget and within
accelerated timelines.
Successful Relationship Manager of key partners and customers by developing, communicating and
delivering outstanding customer service and partnership with stakeholders and leadership.
PROFESSIONAL EXPERIENCE
Concentra/Select Medical Dallas, TX
National health care company providing comprehensive services in the area of occupational health, physical
therapy, health and wellness program, urgent care and primary care medicine.
Manager, Operations & Process Improvement 2014 to Present
Set up, launched and trained a new communication technology tool called CareVision in less than 7 days
which resulted in a hard cost savings of 29%, increased worker productivity and efficiency by 11% and
decreased waste time by more than 50%.
Developed and implemented Project Rockstar, pilot program which identified best practices of successful
team members and created program to train all team members to increase their productivity and
efficiencies.
Re-engineered New Hire Training Program by reducing presentation time by 50% and increase hands on
coaching and training resulting in an increase in new hire productivity by 30% and reduced training from
10 days to 7 days.
Responsible for identifying, developing, optimizing and implementing organizational processes and workflows to reduce
waste, increase worker productivity and efficiency to achieve high level of product value while also ensuring repeatable
positive outcomes. Able to manage multiple projects, timelines and resources to meet and exceed on-time deliverables.
Skillful communicator to all levels of management ensuring understanding of project and team milestones, potential
project risks, timelines and prioritization of deliverables. Responsible for standardization of processes including creating
process documents, procedure guidelines, such as SOPs, Job Aids, Policy Manuals, and Checklists. Responsible for
training of all products, processes and procedures. Oversee and supervise Quality Assurance Specialists and Trainers.
STACY OKAZAKI
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Fiskars Madison, WI
Manufacturer of office and craft products.
Senior Product Manager, 2007-2008
Designed and implemented a process improvement project for new product refreshes and exits resulting in
reducing excess inventory issues by an estimated $200,000. Presented and received approval to
implement from cross-collaboration team from sales, supply chain and finance.
Developed and launched an award winning product called Stamp Factory.
Managed Stamping Product Line with an estimated value of $150,000.
Develop and execute marketing and product strategy for new and existing product and product lines. Activities include
championing the product lifecycle process (Agile Software), build and lead cross-functional teams, manage the AFE and
RFQ process, set annual marketing strategy, provide all product and customer/consumer and technical support, assist
sales in key customer meetings.
Certifications:
Kepner-Tregoes
Certificate
Project
Management